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Unable to get onto internet


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21 replies to this topic

#1 rcmutz

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Posted 18 May 2012 - 05:02 PM

Here is the link to the orignal topic:

http://www.bleepingcomputer.com/forums/topic453931.html/page__pid__2702556#entry2702556

I have completed running all the scans and have attached the log files to this post.

Attached Files



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#2 nasdaq

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Posted 21 May 2012 - 09:47 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Following steps involve registry editing. Please create a new restore point before proceeding!!!
How to:
XP - http://support.microsoft.com/kb/948247

When you have a good restore point.
===

Download the XP.zip file to a CD or Flash driver and Unzip the file to a temporary folder the desktop of the problem computer.

Please download XP.zip file from here: http://www.smartestc...y-network-keys/
Unzip the file to a temporary folder your desktop.

These files will be extracted:
afd.reg
ipsec.reg
netbt.reg
wscsvc.reg
wuauserv.reg

legacy_afd.reg
legacy_ipsec.reg
legacy_netbt.reg
legacy_wscsvc.reg
legacy_wuauserv.reg

start_services.bat


Double-click each one of the 10 .reg files in turn and click Yes to add it to the Registry
Allow registry merge.
When the 10 file have been executed.
Restart computer and see if internet works.

Click Start and in "Search Box" type in:
regedit
Press Enter.

Registry editor will open.
Navigate to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE
Right click on BFE key, click "Permissions"
Click on Add button, type Everyone and click OK.
Now click once on Everyone
Below, in "Permissions" pane checkmark "Allow" in "Full control" row.
Click "Apply" then "OK".

Close regedit and go back to your Desktop find start_services.bat Right click on it, click "Run As Administrator" to run the fix. Agree any alerts, then re-boot.

Note: Ignore this error:
"Cannot import C:\...\Desktop\Legacy_xxx.reg:
Not all data was successfully written to the registry. Some keys are open by the system or other processes."
Just continue executing the remaining .reg files.
===

If you still have this FSS.exe file just run it as suggested below.

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.

    Please let me know if the problem persists.
  • Please copy and paste the log to your reply.


#3 rcmutz

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Posted 21 May 2012 - 07:32 PM

I ran all the #.reg files. All ran ok with the noted error.

However, one legacy_ipsec.reg had the error: "Error accessing registry".

Internet appears to be working.

Ran regedit and navigated as suggested, but there was no BFE key listed at the identified location.

Ran FSS and file attached.

Again, internet appears to be working.

Attached Files

  • Attached File  FSS.txt   3.93KB   3 downloads

Edited by rcmutz, 21 May 2012 - 07:33 PM.


#4 nasdaq

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Posted 22 May 2012 - 08:11 AM

One last check.

Third party programs if not up to date can be an open door for an infection

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

#5 rcmutz

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Posted 22 May 2012 - 05:36 PM

Here is the log.

One final question: My desktop does not stay in the layout once I move my icons around. It goes back to what looks like alphabetical order. Any thoughts?

Attached Files



#6 nasdaq

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Posted 23 May 2012 - 08:40 AM

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
"NoSaveSettings"=hex(3):00,00,00,00


Lets check the value on your registry key.

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2


If your operating system is 64 bit download this tool:
SystemLook_x64.exe
  • Double-click SystemLook.exe to run it.
  • Copy and paste the content of the following bold text into the main textfield:


    :reg
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
===


Secure your system by updating 3rd party programs.

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

Check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

If present remove the old version(s) of Java using the Add/Remove Programs applet.


Java™ 6 Update 32


===

Critical vulnerabilities have been identified in Adobe Flash Player v11.2.202.233 and earlier versions... being exploited in the wild in active targeted attacks...

Get the latest Flash Player

On the top of the page you will be given an opportunity to download the version for your operating system.
Make sure you select appropriate version.

You will also have an option to install the Free! McAfee Security Scan Plus Un-check the box if you are NOT using McAfee's virus protection software.

For the users of Internet Explorer download version 11.
Flash Player 11 (64 bit)
Flash Player 11 (32 bit)
===

Get the latest version of the Adobe Reader.
http://get.adobe.com/reader/
Before your download I suggest you unckeck the box on the top right "Include in your download" this is not required. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old version of the Reader using the Add/Remove Programs applet if present.
===

#7 rcmutz

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Posted 23 May 2012 - 08:30 PM

SystemLook log attached.

Attached Files



#8 nasdaq

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Posted 24 May 2012 - 10:11 AM

Please System look again and execute this command.

:regfind
NoSaveSettings


Post the log for my review.

#9 rcmutz

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Posted 24 May 2012 - 04:18 PM

Here you go.

SystemLook 30.07.11 by jpshortstuff
Log created at 17:19 on 24/05/2012 by Owner
Administrator - Elevation successful

========== regfind ==========

Searching for "NoSaveSettings"
No data found.

-= EOF =-

#10 nasdaq

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Posted 25 May 2012 - 08:26 AM

Right click on a free space on the desktop select > view

Remove the Auto Arrange Icons.

How is it now?

#11 rcmutz

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Posted 25 May 2012 - 09:34 AM

Auto Arrange is not checked.

Still moves them back after moving them and re-booting. Still not saving my desktop setting.

#12 nasdaq

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Posted 25 May 2012 - 10:23 AM

I'm getting out of ideas.

Search this with System lookup.


:filefind
desktop.ini


Post the log.

#13 rcmutz

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Posted 25 May 2012 - 03:25 PM

Here you go.

Is it possibly something with the installation of SP3 for XP?

Attached Files



#14 nasdaq

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Posted 26 May 2012 - 08:17 AM

Is it possibly something with the installation of SP3 for XP?


Unless you problem started after you installed the Service Pack I do no see any reason for the desktop to be locked.
===

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall
===

#15 rcmutz

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Posted 26 May 2012 - 03:22 PM

Ran ComboFix. Log file attached. It appears the desktop is now holding the locations of the icons after I reboot. Tried moving one and rebooted, and all seems ok.

Attached Files






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