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Two Trojans removed, not sure if they are


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#1 RandomGal

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Posted 18 May 2012 - 10:12 AM

Hello everyone,

I have a Toshiba Laptop that is running Windows 7 right now that I bought last October. I noticed everything was freezing up and moving slowly about a month ago. I usually run Nortons and I uninstalled and installed PC Tools Spyware Doctor with Antivirus and I did find a few things. I googled my problem on problem on yahoo and remembered Spybot Search and Destroy, it found a virus called Smithfraud-c-generic. I removed it and came back just as usual. So I searched my phone and found this site. You guys recommended downloading MalWarebyte and it found the following:
Files Detected: 2
C:\TDSSKiller_Quarantine\14.05.2012_17.57.15\mbr0000\tdlfs0000\tsk0002.dta (Rootkit.Agent.Gen) -> Quarantined and deleted successfully.
C:\Users\Grownups\Downloads\FastDownload.exe (Affiliate.Downloader) -> Quarantined and deleted successfully.

(end)

Now how do I know that it was successfully deleted? Firefox was freezing up constantly and I won't use IE. And it said my registry was clean. I also ran it in Safe mode when I ran the scan. I guess my question to you is, where do I go from here? And do I know it's fixed? Please keep in mind I am not computer savvy so you may have to dumb it down with me in order for to understand where to go next. :huh:

Thank you so much and if you have any questions, I will try to answer them as best as possible.

Randomgal

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#2 boopme

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Posted 18 May 2012 - 12:40 PM

Hello it removed that.. Lets be sure there are not others.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



Please download TDSSKiller.zip and and extract it.
  • Run TDSSKiller.exe.
  • Click on Change Parameters
  • Put a check in the box of Detect TDLFS file system
  • Click Start scan.
  • When it is finished the utility outputs a list of detected objects with description.
    The utility automatically selects an action (Cure or Delete) for malicious objects.
    The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
  • Let reboot if needed and tell me if the tool needed a reboot.
  • Click on Report and post the contents of the text file that will open.

    Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log have a name like: TDSSKiller.Version_Date_Time_log.txt.



Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.



Finally.. I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
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