Mod Edit: Link to malware removal log topic referenced above, http://www.bleepingcomputer.com/forums/topic383291.html/page__st__30 Hamluis.
My laptop is a Dell Studio 1555 running Windows Vista Home Premium - SP2, and is a 64-bit operating system. When ever I reboot my computer, or in the normal mode it blue lines and reboots on it own - I always get the Windows Error Recovery Screen with the options of safe mode or normal mode. No matter what I do, remove files, uninstall programs, try to install the dell image file, or original Dell Vista Software it always comes back to the same screen and everything is the same as before I tried to remove, install images, etc. The computer has a lot of blue screns reboots unless running in safemode. I am running McAfee internet security software, but can't uninstall it to run virus checks. When running in the normal mode I get a a lot of screens of programs shutting down before I get the blue screen shutdown. Listed here are a few of the programs that are shutting down.
-Host Process for windows service stopped working and was closede
-Google chome stopped working
-McAfee Security Center Stopped
and many other programs also shutdown and stop running
By the way this has been going on for some time as I was the Mayo clinic getting cancer treatment.
I did try to run the Dell Image file, also tried to use my vista software to do a reload, but it may have a bad spot on the disk as it boomed out near the end, or could just because of my problems.
No matter what I do, the computer always reboots to the same Windows error recovery screen and is the same as before. I can't get the restore previous to work either.
Edited by hamluis, 18 May 2012 - 10:43 AM.