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anything.puma


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#1 liam m

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Posted 17 May 2012 - 06:54 PM

Just inherited this computer from my youngest son, tried to play online WOW however the game freezes and gets dc/ed or disconnected at times. Noticed when using internet the google redirects and then avast pops up and limits where the computer goes.noticed he had combo fix and avast installed. I ran both plus windows defender and attempted Tdsskiller but cant download and execute either.I downloaded Opera to see any difference but still have redirects going on. Keep noticing anythingpuma coming up but cant find in task manager, so I found this website anbd hopefully yall can help. I noticed help logs but as of yet do not know how to get them to you so I will be learning on the fly.Thanks in advance.

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#2 liam m

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Posted 17 May 2012 - 07:59 PM

1st try

Attached Files

  • Attached File  gmer.zip   287.32KB   1 downloads


#3 liam m

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Posted 17 May 2012 - 08:17 PM

2nd try

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  • Attached File  DDS.txt   12.42KB   3 downloads


#4 gringo_pr

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Posted 18 May 2012 - 12:18 AM

Hello and Welcome to Bleeping Computer!!

My name is Gringo and I'll be glad to help you with your computer problems.

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

:multiple Anti Virus programs:

It looks like you are operating your computer with multiple Anti Virus programs running in memory at once:

AV: avast! Antivirus
AV: Microsoft Security Essentials


Anti-virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash.

Please remove all but one of them.

Security Check

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.



Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 liam m

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Posted 18 May 2012 - 02:50 PM

been trying unsuccessfully to run combo fix for nearly a 1/2 hour. says its scanning for infected files but no action as of yet

#6 liam m

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Posted 18 May 2012 - 03:21 PM

went to check and computer is frozen...lol

#7 gringo_pr

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Posted 18 May 2012 - 04:59 PM

Hello

Ok lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan.

Boot into Safe Mode

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.

after combofix has finished its scan please post the report back here.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 liam m

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Posted 18 May 2012 - 04:59 PM

working from my laptop to say its a no go on the combofix.
has a taskbar and the hourglass, cant report from the desktop at this point, will do a shutdown and restart then give you the checkup.

Edited by liam m, 18 May 2012 - 05:01 PM.


#9 liam m

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Posted 18 May 2012 - 06:51 PM

in safe mode still same cursor has been blinking for around 35 minutes, again this is from my laptop I'm telling you this

#10 liam m

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Posted 18 May 2012 - 07:41 PM

Im wipin and startin over its too much wasted time. thanks and good luck here you seem plenty busy....for the record the scan never happened, the cursor just sat blinking and i received an administrator warning and c.bat with messages unable to be found, so the concern may just be that deep.

Results of screen317's Security Check version 0.99.32
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Microsoft Security Essentials
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 20
Java™ 6 Update 3
Java™ 6 Update 5
Java™ 6 Update 7
Java version out of date!
Adobe Flash Player 10.3.181.26 Flash Player out of Date!
Adobe Reader X 10.0.1 Adobe Reader out of Date!
Mozilla Firefox (12.0.)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
Microsoft Security Essentials msseces.exe
``````````End of Log````````````

Edited by liam m, 18 May 2012 - 07:52 PM.


#11 gringo_pr

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Posted 18 May 2012 - 08:56 PM

Greetings

If there is nothing on the computer that you want it would be the fastest way. but if you want to try and clean it then I want you to run these next,

tdsskiller:

Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

Please download aswMBR to your desktop.
  • Double click the aswMBR.exe icon to run it
  • it will ask to download extra definitions - ALLOW IT
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

If you have any problems running either one come back and let me know

please reply with the reports from TDSSKiller and aswMBR

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#12 liam m

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Posted 18 May 2012 - 09:28 PM

well I gave them both a shot to run. what takes place is double click on either the hourglass icon appears and is immediately shutdown. I also did shutdown windows security while doing this, Im too hardheaded to give in and was venting steam, lets kick this thing to the curb

#13 gringo_pr

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Posted 18 May 2012 - 10:20 PM

Hello

I would like you to run this tool for me - fixTDSS

download it to your desktop and start the program

Follow the prompts and Ok any security prompts

when it is complete it will say the infection was cleared or no infection was found - let me know what it says

after it is complete I want you to restart the computer and try to rerun TDSSKiller for me and send me the report

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#14 liam m

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Posted 18 May 2012 - 11:09 PM

it said mbr infected i clicked repair now repair succeeded, restarted now reads: A problem has been detected and windows has been shutdown to prevent damage to your computer, more details and a crash dump occurred. oops or wth?
stuck in a loop but start in safe mode now am able to tdss killer will have to wait to restart after doin combo fix run to tell while still in safe

Edited by liam m, 18 May 2012 - 11:18 PM.


#15 liam m

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Posted 18 May 2012 - 11:24 PM

made it through the first 3 steps of combokiller in safe mode will hopefully find a way to restart and give those reports.

as a side note I want to thank you for your patience to this point...

Edited by liam m, 18 May 2012 - 11:40 PM.





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