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BSOD Errors and All Browsers Crashing Randomly


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4 replies to this topic

#1 Tomtoast

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Posted 17 May 2012 - 04:57 PM

So everything was fine until there was a MASSIVE windows update on Saturday. After the updates finished installing, I restarted as usual and then the problems just started from there. When I rebooted my computer and logged in, I was facing multiple errors and and had to submit error reports every few minutes because things kept failing (maybe some problem with the registry? I don't know) then it would randomly give me the BSOD and I'd have to restart but most importantly my browsers kept crashing randomly. I rebooted and then the LAC said that the connection was limited. I got BSOD again after a bit then I had to reboot to find myself getting a diskcheck because it said the volume was dirty. I ran multiple through diskchecks (wasted hours/days on them) and have for the past few days but it always comes out except once after a BSOD. After that, I tried troubleshooting myself and did a large number of things. First thing I did was restart in Safe Mode with Networking to run a virus scan (both quick then full) with Malwarebytes and TDSSkiller. They came out clean. I rebooted and ran another malewarebytes scan not in normal mode (first quick then full) and I thought the problem was gone so I browsed for a bit then I started getting BSOD errors related to my drivers so I uninstalled/reinstalled all of them but I'm still getting some other random BSOD. I then ran my secunia to check if everything is updated, the only thing I had to update was Adobe reader and I did that but it didn't solve any problems. I get BSOD errors in random ways just by running certain applications and most importantly scans of anything (even in safe mode) have a 50% chance of causing a BSOD. I checked the error codes online and ran/tried some solutions (my internet works at least) but they're still not fixing my most important problem. The fact that every single one of my browsers are crashing randomly (and don't ask about the reinstalling, that was the most obvious thing and done and didn't fix the problem). I then thought it could be a hardware problem so I ran memtest and ran the seagate HDD check tool but that came out clean as well. I went back into safe mode and tested to see if my browsers would crash in safe mode with networking. They do but they last much longer than in normal mode. I later came across another solution on a forum looking for someone with a problem similar to mine and ran the Tweaking.com Windows Repair Tool v1.7.3. The first time I did that it caused a BSOD then I had to reboot, it ran the checkdisk and said the volume was dirty. After that, I ran it again and after it was done restarting to make sure it took effect. Now what's happening is that windows updates aren't working properly and neither are the Micrsoft fix it tools. They took a gorillion years to get anywhere, in fact I don't think they get anywhere. Ran it for a whole day and nothing.

What I need most is firefox working. What's strange is the fact that it's different from the other browsers (Opera, IE, Chrome) in that I can't restart it endlessly like the others. What it does is first it works fine for a few minutes then it randomly crashes and asks me to send an error report and whether or not I'd like to restart the browser so I do that but it reports there are no errors to send or it just doesn't send the error report or it causes it make more windows of the error reporting window for firefox. So the weirdest thing is that it can't restart endlessly like the other browsers. It just causes an endless loop of firefox error reporting windows with the restarting option and then I have to reboot just to have to use firefox again (only for a few minutes before it randomly crashes again) but then the problem just repeats itself. Opera doesn't really send anything in its error report either, strangely enough. Everything works though; java, flash, watched youtube videos fine. Every browser just crashes randomly for some very odd reason.

At this point I just gave up and decided to let someone with more expertise like you guys help me fix it and just looked at the windows event logs in system and application and came across the following.
The system error log keeps showing this one error over and over (at least one every three events, this being the third event repeadly),
Source: Service Control Manager
Type: Error
Event ID: 7023
"The Remote Access Connection Manager service terminated with the following error. The specified module could not be found."

In the application logs there are multiple errors/warnings
Source: EventSystem
Type: Warning
Category: (54)
Event ID: 4353
"The COM+ Event System attempted to fire the EventObjectChange::ChangedSubscription event but received a bad return code. HRESULT was 80040201

Source: EventSystem
Type: Warning
Category: (52)
Event ID: 4356
"The COM+ Event System failed to create an instance of the subscriber partition:{41E90F3E-56C1-4633-81C3-6E8BAC8BDD70}!new:{D3938AB0-5B9D-11D1-8DD2-00AA004ABD5E}. CoGetObject returned HRESULT 80040154."

Source: Windows Search Service
Type: Warning
Category: Windows Search Service
Event ID: 1008
"The description for Event ID (1008) in Source ( Windows Search Service) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE=flag to retrieve this description: see Help and Support for details. The following information is part of the event:"

Source: Application Error
Type: ERROR
Category: (100)
Event ID: 1000
"Faulting application Searchindexer.exe, version 7.0.6001.16503, faulting module tquery.dll, version 7.0.6001.16503, fault address 0x000136bd."

Source: ESENT
Type: ERROR
Category: Database Page Cache
Event ID: 474

Searchindexer (2520) The database page read from the file "C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Windows.edb" at offset 158334976 (0x0000000009700000) for 8192 (0x00002000) byes failed verification due to a page checksum mismatch. The expected checksum was 2116772938 (0x7e2b644e) and the actual checksum was 2116764746 (0x7e2b444a). The read operation will fail with error- 1018 (0xfffffc06). If this condition persists then please restore the database from a previous backup."

Source: Application Error
Type: ERROR
Category: None
Event ID: 1001

"Fault bucket 792216486"

From the logs, I decided that my final action before coming here was uninstalling the windows search. It has yet to completely resolve the issue.

I tried looking up the errors online and even people with problems similiar to my own and finding some information to help me but to no avail. I just have no idea what to do, whether it's a deeply damaged registry or some new form of undetectable malware. I'm at the end of my rope, out of solutions. All I know for sure is that rebooting after installing all those windows updates caused this somehow. Please, I really need professional help at this point. I missed days of productivity for work, if this computer doesn't get debugged soon I might lose my job...

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#2 noknojon

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Posted 18 May 2012 - 12:16 AM

Hello and Welcome -
Do you, or have you been using Symantec (Norton) programs recently ? ?
If you have, please delete it, and use this Removal tool ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Just an idea, as many times this appears with conflicts on Symantec Endpoint or Norton programs -

Thank You -

#3 Tomtoast

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Posted 18 May 2012 - 01:21 AM

Hello and Welcome -
Do you, or have you been using Symantec (Norton) programs recently ? ?
If you have, please delete it, and use this Removal tool ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Just an idea, as many times this appears with conflicts on Symantec Endpoint or Norton programs -

Thank You -


NOPE

I actually personally consider Norton a virus itself and have never installed it on this computer.

#4 hamluis

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Posted 18 May 2012 - 06:54 AM

I have posted the content of pertinent logs you submitted in your first link, omitting the HJT log, since it is not permitted/used within this forum...I have deleted that post to avoid confusion and minimize the possibility of such.

No DDS, HijackThis, or ComboFix logs should be posted in this forum. - BleepingComputer.com - http://www.bleepingcomputer.com/forums/forum-56/announcement-45-no-dds-hijackthis-or-combofix-logs-should-be-posted-in-this-forum/

If you feel that you have a malware problem, you should follow the guidance at Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html and post in the forum linked to in the Guide.

Farbar Service Scanner Version: 17-05-2012
Ran by An (administrator) on 17-05-2012 at 18:00:58
Running from "C:\Documents and Settings\An\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(6) IPSec(4) NetBT(5) PSched(7) Tcpip(3)
0x09000000040000000100000002000000030000000900000008000000050000000600000007000000
IpSec Tag value is correct.

**** End of log ****


MiniToolBox by Farbar Version: 18-01-2012
Ran by An (administrator) on 17-05-2012 at 18:10:30
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", ""
"network.proxy.socks_remote_dns", true
"network.proxy.socks_version", 0
"network.proxy.type", 0
========================= Hosts content: =================================




127.0.0.1 localhost

========================= IP Configuration: ================================

Microsoft Loopback Adapter = Local Area Connection 2 (Disconnected)
Microsoft Loopback Adapter = Local Area Connection 3 (Disconnected)
Intel® PRO/100 VE Network Connection = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : MasterHANH

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : hsd1.ca.comcast.net.



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : hsd1.ca.comcast.net.

Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-11-11-E8-04-94

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.2

Subnet Mask . . . . . . . . . . . : 255.255.255.252

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 75.75.75.75

75.75.76.76

Lease Obtained. . . . . . . . . . : Thursday, May 17, 2012 5:23:08 PM

Lease Expires . . . . . . . . . . : Friday, May 18, 2012 5:23:08 PM

Server: cdns01.comcast.net
Address: 75.75.75.75

Name: google.com
Addresses: 74.125.224.64, 74.125.224.71, 74.125.224.72, 74.125.224.67
74.125.224.66, 74.125.224.78, 74.125.224.65, 74.125.224.68, 74.125.224.69
74.125.224.73, 74.125.224.70



Pinging google.com [74.125.224.142] with 32 bytes of data:



Reply from 74.125.224.142: bytes=32 time=14ms TTL=54

Reply from 74.125.224.142: bytes=32 time=14ms TTL=54



Ping statistics for 74.125.224.142:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 14ms, Maximum = 14ms, Average = 14ms

DNS request timed out.
timeout was 2 seconds.
Server: cdns02.comcast.net
Address: 75.75.76.76

Name: yahoo.com
Addresses: 72.30.38.140, 98.139.183.24, 209.191.122.70



Pinging yahoo.com [72.30.38.140] with 32 bytes of data:



Reply from 72.30.38.140: bytes=32 time=23ms TTL=52

Reply from 72.30.38.140: bytes=32 time=24ms TTL=52



Ping statistics for 72.30.38.140:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 23ms, Maximum = 24ms, Average = 23ms

Server: cdns01.comcast.net
Address: 75.75.75.75

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 11 11 e8 04 94 ...... Intel® PRO/100 VE Network Connection
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.2 192.168.1.2 20
192.168.1.0 255.255.255.252 192.168.1.2 192.168.1.2 20
192.168.1.2 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.2 192.168.1.2 20
224.0.0.0 240.0.0.0 192.168.1.2 192.168.1.2 20
255.255.255.255 255.255.255.255 192.168.1.2 192.168.1.2 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/17/2012 00:45:53 PM) (Source: Application Error) (User: )
Description: Fault bucket 792216486.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication. The current setting has been marked as failed and the Wireless connection will be disconnected.

Error: (05/17/2012 10:32:38 AM) (Source: Application Error) (User: )
Description: Faulting application SearchIndexer.exe, version 7.0.6001.16503, faulting module tquery.dll, version 7.0.6001.16503, fault address 0x0001fcbb.
Processing media-specific event for [SearchIndexer.exe!ws!]

Error: (05/17/2012 10:27:18 AM) (Source: ESENT) (User: )
Description: SearchIndexer (1384) The database page read from the file "C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Windows.edb" at offset 126197760 (0x000000000785a000) for 8192 (0x00002000) bytes failed verification due to a page checksum mismatch. The expected checksum was 3504383168 (0xd0e0a4c0) and the actual checksum was 3504391360 (0xd0e0c4c0). The read operation will fail with error -1018 (0xfffffc06). If this condition persists then please restore the database from a previous backup.

Error: (05/17/2012 10:20:47 AM) (Source: Application Error) (User: )
Description: Faulting application SearchIndexer.exe, version 7.0.6001.16503, faulting module tquery.dll, version 7.0.6001.16503, fault address 0x000136bd.
Processing media-specific event for [SearchIndexer.exe!ws!]

Error: (05/17/2012 10:02:20 AM) (Source: ESENT) (User: )
Description: SearchIndexer (2520) The database page read from the file "C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\Windows.edb" at offset 158334976 (0x0000000009700000) for 8192 (0x00002000) bytes failed verification due to a page checksum mismatch. The expected checksum was 2116772938 (0x7e2b644a) and the actual checksum was 2116764746 (0x7e2b444a). The read operation will fail with error -1018 (0xfffffc06). If this condition persists then please restore the database from a previous backup.

Error: (05/17/2012 09:55:43 AM) (Source: Application Error) (User: )
Description: Faulting application SearchIndexer.exe, version 7.0.6001.16503, faulting module tquery.dll, version 7.0.6001.16503, fault address 0x00013f60.
Processing media-specific event for [SearchIndexer.exe!ws!]

Error: (05/17/2012 06:42:44 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x0000980f.
Processing media-specific event for [iexplore.exe!ws!]

Error: (05/17/2012 06:42:24 AM) (Source: Application Error) (User: )
Description: Fault bucket 1458476085.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication. The current setting has been marked as failed and the Wireless connection will be disconnected.

Error: (05/17/2012 06:41:59 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module unknown, version 0.0.0.0, fault address 0x8b51e04d.
Processing media-specific event for [iexplore.exe!ws!]

Error: (05/17/2012 06:23:37 AM) (Source: Windows Search Service) (User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
0xc0041801 (0xc0041801)


System errors:
=============
Error: (05/17/2012 05:59:03 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service terminated with the following error:
%%126

Error: (05/17/2012 05:59:02 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service terminated with the following error:
%%126

Error: (05/17/2012 05:59:02 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service terminated with the following error:
%%126

Error: (05/17/2012 05:54:15 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service terminated with the following error:
%%126

Error: (05/17/2012 05:54:11 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service terminated with the following error:
%%126

Error: (05/17/2012 05:53:37 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service terminated with the following error:
%%126

Error: (05/17/2012 05:53:34 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service terminated with the following error:
%%126

Error: (05/17/2012 05:53:08 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service terminated with the following error:
%%126

Error: (05/17/2012 05:51:52 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service terminated with the following error:
%%126

Error: (05/17/2012 05:51:10 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service terminated with the following error:
%%126


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

1ClickDownload (Version: 2.1 Build 26473)
7-Zip 4.65
Adobe AIR (Version: 3.2.0.2070)
Adobe Flash Player 11 ActiveX (Version: 11.2.202.235)
Adobe Flash Player 11 Plugin (Version: 11.2.202.235)
Adobe Reader X (10.1.3) (Version: 10.1.3)
Adobe Shockwave Player 11.6 (Version: 11.6.3.633)
Advanced System Optimizer (Version: 3.2.648.11550)
Anomos 0.9.5 (Version: 0.9.5)
Apple Application Support (Version: 1.4.1)
Apple Software Update (Version: 2.1.1.116)
ATI - Software Uninstall Utility (Version: 6.14.10.1014)
ATI Control Panel (Version: 6.14.10.5183)
ATI Display Driver (Version: 8.23-060209a1-030546C-Dell)
Auslogics Disk Defrag (Version: version 3.4)
BitTorrent DNA (Version: 1.0.0)
Bonjour (Version: 2.0.2.0)
Bonjour Print Services (Version: 2.0.2.0)
Bootfighter Windom XP sp-2.NET v1.023
CCleaner (Version: 3.18)
Creative MediaSource
Dell Driver Reset Tool (Version: 1.02.0000)
Dell Media Experience (Version: 3.0)
Dell Media Experience Update
Dell System Restore (Version: 2.00.0000)
DellConnect (Version: 1.00.507)
DivX Setup (Version: 2.6.1.5)
eReg (Version: 1.20.138.34)
ERUNT 1.1j
ffdshow v1.2.4422 [2012-04-09] (Version: 1.2.4422.0)
Fraps (remove only)
Free Download Manager 3.8
Freenet
Futuremark SystemInfo (Version: 3.20.3.1)
Haali Media Splitter
ijji
Image Resizer Powertoy for Windows XP (Version: 1.00.0001)
Intel® 537EP V9x DF PCI Modem
Intel® PRO Network Adapters and Drivers
Intel® PROSet for Wired Connections (Version: 8.00.5000)
Internet Explorer (Enable DEP)
Internet Explorer Default Page (Version: 1.00.03)
iTunes (Version: 7.7.1.11)
Jasc Paint Shop Photo Album (Version: 4.0.3)
Jasc Paint Shop Pro 8 Dell Edition (Version: 8.10.0000)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 22 (Version: 6.0.220)
Java™ 6 Update 31 (Version: 6.0.310)
KeyHoleTV
LAV Filters 0.49 (Version: 0.49)
Learn2 Player (Uninstall Only)
Linksys EasyLink Advisor 1.5 (1010)
Logitech MouseWare 9.79.1
Logitech SetPoint 6.32 (Version: 6.32.20)
Macromedia Flash Player (Version: 7.0.19.0)
Magic DVD Ripper V4.3.1
Media Player Classic - Home Cinema 1.6.2.4300 (Version: 1.6.2.4300)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft .NET Framework 4 Multi-Targeting Pack (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Help Viewer 1.1 (Version: 1.1.40219)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft National Language Support Downlevel APIs
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3514)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft VC9 runtime libraries (Version: 1.0.0)
Microsoft Visual C++ Compilers 2010 Standard - enu - x86 (Version: 10.0.40219)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4974 (Version: 9.0.30729.4974)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Runtime - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 Express - ENU (Version: 10.0.40219)
Microsoft Visual Studio 2010 Service Pack 1 (Version: 10.0.40219)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (Version: 10.0.31007)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (Version: 10.0.31010)
mIRC (Version: 7.22)
Modem Event Monitor
Modem Helper (Version: 2.28)
Mozilla Firefox 12.0 (x86 en-GB) (Version: 12.0)
Mozilla Firefox 12.0 (x86 en-US) (Version: 12.0)
Mozilla Maintenance Service (Version: 12.0)
MSN
My Way Search Assistant (Version: 1.0.256)
OpenOffice.org 3.1 (Version: 3.1.9399)
OpenOffice.org 3.3 (Version: 3.3.9567)
OpenSSL 0.9.8l Light (32-bit)
Opera 11.61 (Version: 11.61.1250)
Opera 11.64 (Version: 11.64.1403)
Pando Media Booster (Version: 2.3.3.0)
Photo Click (Version: 1.0.0)
PowerDVD 5.3
Qualxserve Service Agreement (Version: 1.10.0000)
QuickPar 0.9 (Version: 0.9)
QuickTime (Version: 7.71.80.42)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
RealUpgrade 1.1 (Version: 1.1.0)
Secunia PSI (2.0.0.4003) (Version: 2.0.0.4003)
Security Task Manager 1.7f (Version: 1.7f)
Simple Adblock (Version: 1.1.0)
SMAC 2.0
Sonic DLA (Version: 4.98)
Sonic MyDVD (Version: 5.3.0)
Sonic RecordNow! (Version: 7.3)
Sonic Update Manager (Version: 2.9)
Sound Blaster Live! 24-bit
swMSM (Version: 12.0.0.1)
System Requirements Lab
System Requirements Lab for Intel (Version: 4.1.66.0)
Tweaking.com - Windows Repair (All in One) (Version: 1.7.3)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Windows Internet Explorer 8 (KB968220) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
URGE (Version: 1.1.9060.0)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Veoh Web Player (Version: 1.1.7.1176)
Viewpoint Media Player
VLC media player 2.0.1 (Version: 2.0.1)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0017.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7 (Version: 20061027.150806)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Messenger (Version: 8.1.0178.00)
Windows Live Sign-in Assistant (Version: 4.000.249.1)
Windows Media Format 11 runtime
Windows Media Player 10 (Version: 9.00.3636)
Windows Media Player 11
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows XP Service Pack 3 (Version: 20080414.031525)
WordPerfect Office 12 (Version: 12.0.0.238)
World of Warcraft (Version: 4.0.6.13623)
YUME MIRU KUSURI (Version: 1.00.0000)

========================= Devices: ================================

Name: RADEON X300 Series Secondary
Description: RADEON X300 Series Secondary
Class Guid: TI Technologies Inc.
Manufacturer: ATI Technologies Inc.
Service: ati2mtag
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.

Name: Microsoft Loopback Adapter
Description: Microsoft Loopback Adapter
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: msloop
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Microsoft Loopback Adapter #2
Description: Microsoft Loopback Adapter
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: msloop
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 71%
Total physical RAM: 510.07 MB
Available physical RAM: 146.58 MB
Total Pagefile: 2012.45 MB
Available Pagefile: 1489.13 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.44 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:145.45 GB) (Free:12.49 GB) NTFS

========================= Users: ========================================

User accounts for \\MASTERHANH

Administrator An ASPNET
Guest Hanh HanH_2
HelpAssistant SUPPORT_388945a0

**** End of log ****

If other logs are requested by members here...then post those after they are requested, please.

Louis

Edited by hamluis, 18 May 2012 - 06:57 AM.


#5 noknojon

noknojon

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Posted 18 May 2012 - 08:15 AM

First thing is to clear out extras -
Percentage of memory in use: 71%
Total physical RAM: 510.07 MB
Available physical RAM: 146.58 MB

This level of memory is "just OK" for a very basic unit to run on - Add more RAM or remove programs -
On a small system like this one, you need to keep all unwanted programs off your system -
Please read the Help items at the top of the XP forum http://www.bleepingcomputer.com/forums/topic44690.html and learn how to clean up your computer. This is Very important for you -
To start with, please uninstall the programs listed below, plus any others that you may not use very orften -

1ClickDownload (Version: 2.1 Build 26473)
Advanced System Optimizer (Version: 3.2.648.11550)
BitTorrent DNA (Version: 1.0.0)
KeyHoleTV
Java™ 6 Update 22 (Version: 6.0.220)
Java™ 6 Update 31 (Version: 6.0.310) - Now update to the latest (Version 7 Update 4) Ask for help if you do not know how to update -
My Way Search Assistant (Version: 1.0.256)
YUME MIRU KUSURI (Version: 1.00.0000)

Thank You -

Edited by noknojon, 18 May 2012 - 08:16 AM.





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