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Windows 7 64 bit keeps blue screening


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3 replies to this topic

#1 djrikstar

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Posted 16 May 2012 - 10:49 AM

Hi Everyone
My Desktop keeps blue screening have tried taking ram out 1 at a time and swapping out etc but still blue screens.
It seems to happen if i leave computer for about 5 minutes but sometimes it happens when using as well.

I have ran a memtest for around 5 hours but no errors so losing faith into finding the cause here is my minidumps


==================================================
Dump File : 051612-32609-01.dmp
Crash Time : 16/05/2012 16:36:35
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff880`0f06a0cc
Parameter 2 : 00000000`00000001
Parameter 4 : 00000000`00000002
Caused By Driver : SRTSP64.SYS
Caused By Address : SRTSP64.SYS+14cc7
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051612-32609-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 284,248
==================================================

==================================================
Dump File : 051612-29812-01.dmp
Crash Time : 16/05/2012 14:46:57
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`021a6487
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051612-29812-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 283,688
==================================================

==================================================
Dump File : 051612-32750-01.dmp
Crash Time : 16/05/2012 14:15:22
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff880`0ed981dc
Parameter 2 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+21a0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051612-32750-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 284,600
==================================================

==================================================
Dump File : 051612-24593-01.dmp
Crash Time : 16/05/2012 10:56:50
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff6fb`40000000
Parameter 2 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051612-24593-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 282,392
==================================================

==================================================
Dump File : 051412-24453-01.dmp
Crash Time : 14/05/2012 14:16:12
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`0219f6e8
Parameter 4 : fffff800`01e95084
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+5a88
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051412-24453-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 282,552
==================================================

==================================================
Dump File : 051112-23578-01.dmp
Crash Time : 11/05/2012 13:07:30
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff880`4900dfff
Parameter 2 : 00000000`00000002
Parameter 4 : fffff800`01ed78e2
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051112-23578-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 283,192
==================================================

==================================================
Dump File : 051012-20984-01.dmp
Crash Time : 10/05/2012 13:36:11
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff880`0ee6ee08
Parameter 2 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+122c2
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051012-20984-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 282,296
==================================================

==================================================
Dump File : 050212-20734-01.dmp
Crash Time : 02/05/2012 12:29:10
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff880`07937a50
Parameter 2 : 00000000`00000001
Parameter 4 : 00000000`00000001
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050212-20734-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 283,576
==================================================

==================================================
Dump File : 042912-34953-01.dmp
Crash Time : 29/04/2012 01:04:41
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff800`0bad32e0
Parameter 2 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c5629
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042912-34953-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 290,544
==================================================

==================================================
Dump File : 042612-23234-01.dmp
Crash Time : 26/04/2012 23:02:13
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff880`0dc93a40
Parameter 2 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042612-23234-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 282,616
==================================================

==================================================
Dump File : 042612-30250-01.dmp
Crash Time : 26/04/2012 21:13:17
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`0110fa63
Parameter 4 : 00000000`00000000
Caused By Driver : SYMDS64.SYS
Caused By Address : SYMDS64.SYS+ba63
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042612-30250-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 042412-29453-01.dmp
Crash Time : 24/04/2012 11:51:29
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff880`0d8b0cd0
Parameter 2 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+2ed6
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042412-29453-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 282,296
==================================================

==================================================
Dump File : 042312-25140-01.dmp
Crash Time : 23/04/2012 19:30:58
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff880`0f5235d0
Parameter 2 : 00000000`00000001
Parameter 4 : 00000000`00000002
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042312-25140-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 282,936
==================================================

==================================================
Dump File : 042212-30437-01.dmp
Crash Time : 22/04/2012 17:25:07
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff800`0b28da30
Parameter 2 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042212-30437-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 282,552
==================================================

==================================================
Dump File : 041812-30093-01.dmp
Crash Time : 18/04/2012 13:05:11
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000028
Parameter 2 : 00000000`00000002
Parameter 4 : fffff800`01ee1bd0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\041812-30093-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 283,112
==================================================

==================================================
Dump File : 041712-24500-01.dmp
Crash Time : 17/04/2012 22:02:46
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff880`15b32e20
Parameter 2 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+2ed6
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\041712-24500-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 282,536
==================================================

==================================================
Dump File : 041512-33390-01.dmp
Crash Time : 15/04/2012 13:39:16
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff880`0e772bc0
Parameter 2 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\041512-33390-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 282,712
==================================================

==================================================
Dump File : 040712-30328-01.dmp
Crash Time : 07/04/2012 13:27:58
Bug Check String : DRIVER_OVERRAN_STACK_BUFFER
Bug Check Code : 0x000000f7
Parameter 1 : 000028c4`17280d49
Parameter 2 : 000028c6`17280d49
Parameter 4 : 00000000`00000000
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+ea42
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040712-30328-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 282,376
==================================================

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#2 AustrAlien

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Posted 16 May 2012 - 05:44 PM

The BlueScreenView report is not overly helpful, but it does show 2 dumps pointing to Norton/Symantec drivers:
SRTSP64.SYS
SYMDS64.SYS
and one dump pointing to a problem with the disk file system:
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Based on the above, I would suggest that you test the hard drive, and un-install Norton/Symantec. However, it may be wise to have a closer look at what might be going on, so I suggest that we collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:
  • "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

AustrAlien
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#3 djrikstar

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Posted 17 May 2012 - 06:40 AM

I have reformatted computer and put windows 7 back on but when i leave it stills blue screens then cuts off. I think its the ram but i can't believe that both sticks are bad. Going to upgrade with ddr3 instead of ddr2. I have motherboard asus-N68c-s and AMD Athlon dual core 6000.

Here is a screen dump of just after the reformat when i was waiting on desktop to download a driver.


==================================================
Dump File : 051712-12437-01.dmp
Crash Time : 17/05/2012 12:24:21
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0x8216d6e4
Parameter 2 : 0x00000000
Parameter 3 : 0x878028d6
Parameter 4 : 0x00000002
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+15e9b
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+8e41b
Stack Address 1 : ntkrnlpa.exe+413d8
Stack Address 2 : fltmgr.sys+28d6
Stack Address 3 : fltmgr.sys+59f0
Computer Name :
Full Path : C:\Windows\Minidump\051712-12437-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 155,632
==================================================

#4 AustrAlien

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Posted 17 May 2012 - 06:50 AM

The RAM could well be the problem: It is certainly a likely suspect at this stage.

Test the memory (RAM).

Memory needs to be tested outside of Windows, so memtest86+ is run from a bootable CD.

:step1: To make a bootable CD with memtest86+:
  • Extract the downloaded zip file:
    • Right-click on the zip file and choose Extract all. (Windows XP ... other Windows versions may have different wording.)
      The contents of the zip file (the .ISO image file) will be extracted to a folder in the same location as your zip file.
  • Burn the .ISO image to CD: If you do not already have a suitable burning program for writing .ISO images to disc ...
    • Download and install ImgBurn.
    • Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
    • Place a new (blank) CD disc in the drive tray.
    • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image
  • When the CD has been burned and verified as successful, it will be bootable.

:step2: Boot from the newly created CD.
  • You may need to configure BIOS or the Boot Menu to boot first from the CD.
  • memtest86+ will begin running automatically: You need do nothing else at this time.
  • Allow memtest86+ to run un-interrupted.
See the screenshots in this informative link: Diagnose with Memtest86+

There MUST be NO errors what-so-ever:
  • If you see an error, stop the test.
  • Then proceed to test each stick of RAM separately to sort the good from the bad.
A minimum test for some confidence in the result, should be 7 full passes (each "pass" is a series of different types of tests), with NO errors.
  • Allow memtest86+ to run for 24 hours for maximum confidence in the test result.
memtest86+ will continue running until you stop it:
  • Press the <ESCAPE> key to re-boot the computer, removing the memtest86+ CD.
Reference: Overclockers forums Memtest86+ Guide/How To's
http://www.overclockers.com/forums/showthread.php?t=409152
AustrAlien
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