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Virus problems on HP PAVILLION with Vista


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80 replies to this topic

#1 marron2

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Posted 16 May 2012 - 09:30 AM

Dear All,i was asked to open up a thread here to,and the IT guy will soon post all logs as intsructed.Thread link.
http://www.bleepingcomputer.com/forums/topic452873.html

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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Local time:09:39 PM

Posted 18 May 2012 - 12:56 AM

Hello and Welcome to Bleeping Computer!!

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.


Security Check

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 marron2

marron2
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Posted 18 May 2012 - 07:32 AM

Checkup.txt
Results of screen317's Security Check version 0.99.24
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 7 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
ESET Smart Security
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Sophos Anti-Rootkit 1.5.0
ExifCleaner 1.6
Java™ 6 Update 31
Java™ SE Runtime Environment 6
Java™ 6 Update 4
Out of date Java installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````

DDS.txt
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.6002.18005
Run by dutoit at 14:25:23 on 2012-05-18
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.2046.1092 [GMT 2:00]
.
AV: ESET Smart Security 5.0 *Enabled/Updated* {77DEAFED-8149-104B-25A1-21771CA47CD1}
SP: ESET Smart Security 5.0 *Enabled/Updated* {CCBF4E09-A773-1FC5-1F11-1A056723366C}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: ESET Personal firewall *Enabled* {4FE52EC8-CB26-1113-0EFE-8842E2773BAA}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\System32\svchost.exe -k Cognizance
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\ESET\ESET Smart Security\ekrn.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Skype\Updater\Updater.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Windows\system32\WUDFHost.exe
c:\Program Files\Bioscrypt\VeriSoft\Bin\AsGHost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Windows\System32\spool\drivers\w32x86\3\WrtMon.exe
C:\Program Files\Nikon\Nikon Message Center 2\NkMC2.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\ESET\ESET Smart Security\egui.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Mobile Partner\Mobile Partner.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\spool\drivers\w32x86\3\WrtProc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\conime.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.iway.na/
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_GB&c=73&bd=Pavilion&pf=laptop
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: VeriSoft Access Manager: {df21f1db-80c6-11d3-9483-b03d0ec10000} - c:\program files\bioscrypt\verisoft\bin\ItIEAddIn.dll
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -startup
uRun: [Mobile Partner] "c:\program files\mobile partner\Mobile Partner.exe"
uRun: [msnmsgr] "c:\program files\msn messenger\msnmsgr.exe" /background
mRun: [SMSERIAL] c:\program files\motorola\smserial\sm56hlpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [CognizanceTS] rundll32.exe c:\progra~1\bioscr~1\verisoft\bin\ASTSVCC.dll,RegisterModule
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [WrtMon.exe] c:\windows\system32\spool\drivers\w32x86\3\WrtMon.exe
mRun: [Nikon Message Center 2] c:\program files\nikon\nikon message center 2\NkMC2.exe -s
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [egui] "c:\program files\eset\eset smart security\egui.exe" /hide /waitservice
mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
dRun: [igkcomka] c:\windows\system32\config\systemprofile\igkcomka.exe
dRun: [Google Update] c:\windows\system32\config\systemprofile\appdata\local\google\update\gupdate.exe /app F9DB68007CCACF37403EA3020E065E2A
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\nkbmon~1.lnk - c:\program files\nikon\pictureproject\NkbMonitor.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
LSP: mswsock.dll
DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_04-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
TCP: DhcpNameServer = 192.168.178.1
TCP: Interfaces\{39D81CB3-BBEC-45C4-93E9-232BEAF2FA49} : DhcpNameServer = 192.168.178.1
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
AppInit_DLLs: c:\windows\system32\APSHook.dll
.
============= SERVICES / DRIVERS ===============
.
R0 epfwwfp;epfwwfp;c:\windows\system32\drivers\epfwwfp.sys [2011-8-4 50624]
R1 ehdrv;ehdrv;c:\windows\system32\drivers\ehdrv.sys [2011-8-4 118104]
R1 EpfwLWF;Epfw NDIS LightWeight Filter;c:\windows\system32\drivers\EpfwLWF.sys [2011-8-4 33656]
R2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2012-1-3 63928]
R2 ASBroker;Logon Session Broker;c:\windows\system32\svchost.exe -k Cognizance [2008-7-25 21504]
R2 ASChannel;Local Communication Channel;c:\windows\system32\svchost.exe -k Cognizance [2008-7-25 21504]
R2 eamonm;eamonm;c:\windows\system32\drivers\eamonm.sys [2011-8-9 163424]
R2 ekrn;ESET Service;c:\program files\eset\eset smart security\ekrn.exe [2011-9-22 974944]
R2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-4-5 158856]
R3 VBus;Virtual Bus;c:\windows\system32\drivers\NkVBus.sys [2008-11-21 17888]
S1 ShldDrv;Panda File Shield Driver;c:\windows\system32\drivers\ShlDrv51.sys [2010-10-9 37896]
S2 ca-messagequeuing;LMIRfsClientNP;c:\windows\system32\svchost.exe -k netsvcs [2008-7-25 21504]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-7-25 21504]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2012-3-19 136176]
S2 NkPtpEnumWT3;NkPtpEnumWT3;"c:\program files\nikon\wt-3 setup utility\nkptpenum.exe" -a -d="c:\program files\nikon\wt-3 setup utility\nkptpip.dll" --> c:\program files\nikon\wt-3 setup utility\NkPtpEnum.exe [?]
S2 PavProc;Panda Process Protection Driver;c:\windows\system32\drivers\PavProc.sys [2010-10-9 163336]
S2 PavPrSrv;Panda Process Protection Service;c:\program files\common files\panda security\pavshld\PavPrSrv.exe [2010-10-9 62768]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2012-3-19 136176]
S3 MEMSWEEP2;MEMSWEEP2;c:\windows\system32\AE68.tmp [2010-6-19 6144]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-05-10 14:27:41 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-05-07 14:55:20 -------- d-----w- c:\users\dutoit\appdata\roaming\ESET
2012-05-07 14:55:20 -------- d-----w- c:\users\dutoit\appdata\local\ESET
2012-05-07 14:52:57 -------- d-----w- c:\program files\ESET
2012-05-07 14:45:09 -------- d-----w- c:\program files\Windows Resource Kits
2012-05-06 19:57:39 -------- d-----w- c:\users\dutoit\appdata\roaming\HpUpdate
2012-05-06 19:57:32 -------- d-----w- c:\windows\Hewlett-Packard
2012-05-03 16:24:02 -------- d-----w- c:\programdata\boost_interprocess
2012-05-03 15:50:01 -------- d-sh--w- c:\windows\Installer
2012-05-02 16:14:02 -------- d-s---w- C:\ComboFix
2012-04-30 17:32:23 -------- d-----w- c:\users\dutoit\appdata\local\Apps
2012-04-30 15:53:54 -------- d-----w- c:\users\dutoit\appdata\local\Apple Computer
2012-04-30 15:49:24 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin7.dll
2012-04-30 15:49:24 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin6.dll
2012-04-30 15:49:24 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll
2012-04-30 15:49:24 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll
2012-04-30 15:49:24 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll
2012-04-30 15:49:24 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll
2012-04-30 15:49:24 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll
2012-04-30 15:45:38 -------- d-----w- c:\users\dutoit\appdata\local\Apple
2012-04-25 17:32:34 -------- d-----w- c:\users\dutoit\brosurebri
.
==================== Find3M ====================
.
2012-05-18 12:23:46 0 --sha-w- c:\windows\system32\dds_trash_log.cmd
2012-05-07 21:32:45 70304 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-05-07 21:32:45 419488 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-05-02 16:15:50 54396 ----a-w- c:\windows\system32\epfwdata.bin
2012-03-28 17:03:00 69424128 ----a-w- c:\users\dutoit\NP8 Demo.exe
2012-03-16 07:23:15 472808 ----a-w- c:\windows\system32\deployJava1.dll
2012-03-06 06:39:00 3602816 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-03-06 06:39:00 3550080 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-02-29 15:11:45 5120 ----a-w- c:\windows\system32\wmi.dll
2012-02-29 15:11:42 172032 ----a-w- c:\windows\system32\wintrust.dll
2012-02-29 15:09:53 157696 ----a-w- c:\windows\system32\imagehlp.dll
2012-02-29 13:32:37 12800 ----a-w- c:\windows\system32\drivers\fs_rec.sys
2012-02-28 15:26:16 834048 ----a-w- c:\windows\system32\wininet.dll
2012-02-28 14:21:25 389632 ----a-w- c:\windows\system32\html.iec
2012-02-28 13:56:50 1383424 ----a-w- c:\windows\system32\mshtml.tlb
2012-02-23 08:18:36 237072 ----a-w- c:\windows\system32\MpSigStub.exe
.
============= FINISH: 14:27:11.49 ===============

Attach.txt
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 11/16/2007 4:51:16 PM
System Uptime: 5/18/2012 2:23:05 PM (0 hours ago)
.
Motherboard: Quanta | | 30CB
Processor: Intel® Core™2 Duo CPU T7500 @ 2.20GHz | U2E1 | 2201/800mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 226 GiB total, 160.132 GiB free.
D: is FIXED (NTFS) - 233 GiB total, 226.452 GiB free.
E: is FIXED (NTFS) - 7 GiB total, 1.993 GiB free.
F: is CDROM ()
G: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
.
==== Installed Programs ======================
.
32 Bit HP CIO Components Installer
7-Zip 9.20
ActiveCheck component for HP Active Support Library
Adobe AIR
Adobe Download Assistant
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.3)
Apple Application Support
Apple Software Update
Ask Toolbar
AuthenTec Fingerprint Sensor Minimum Install
Canon MF Toolbox 4.9.1.1.mf10
Canon MF5800 Series
Capture One 5.2
Celestia 1.6.0
Color Network ScanGear Ver.2.60
Compatibility Pack for the 2007 Office system
Corel AfterShot Pro
CorelDRAW Graphics Suite X3
eLink 2.0
EN
ESET Smart Security
ESU for Microsoft Vista
ExifCleaner 1.6
File Uploader
FontNav
Free Registry Defrag
Google Earth
Google Update Helper
Helicon Focus 5.2.7
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Active Support Library 32 bit components
HP Customer Experience Enhancements
HP Doc Viewer
HP Easy Setup - Frontend
HP Help and Support
HP Integrated Module with Bluetooth wireless technology
HP Photo Creations
HP Photosmart Essential 2.0
HP Photosmart Essential2.5
HP Quick Launch Buttons 6.20 B1
HP QuickPlay 3.2
HP Update
HP User Guides 0056
HP Wireless Assistant
HPAsset component for HP Active Support Library
Image Rescue 4
Intel® Matrix Storage Manager
Japanese Fonts Support For Adobe Reader 8
Java Auto Updater
Java™ 6 Update 31
Java™ 6 Update 4
Java™ SE Runtime Environment 6
LightScribe 1.4.136.1
Malwarebytes Anti-Malware version 1.61.0.1400
MFC80
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Works
Mobile Partner
Motorola SM56 Data Fax Modem
MSCU for Microsoft Vista
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Nero OEM
Nikon Message Center
Nikon Message Center 2
NKRemote
Novelty Pro 8 Demo
NVIDIA Drivers
Oloneo PhotoEngine
OpenOffice.org 2.4
Photomatix Pro version 3.1.3
Picture Control Utility
PictureProject
Pocket RAR documentation
Portrait Professional 9.0 Trial
Presto! PageManager 7.15.35
PSSWCORE
PVSonyDll
QuickTime
RawShooter essentials 2005
Realtek High Definition Audio Driver
Revo Uninstaller 1.71
Roxio Activation Module
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator EasyArchive
Roxio Creator Tools
Roxio Express Labeler 3
Roxio MyDVD Basic v9
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Serif Poster Designer Pro for HP Trial
SilverFast HDR 8.0.1r7 (32bit)
SilverFast PrinTao 6.6.2r5
Skype Click to Call
Skype™ 5.9
Sophos Anti-Rootkit 1.5.0
Spelling Dictionaries Support For Adobe Reader 8
Stepok's RAW Importer v1.3
Synaptics Pointing Device Driver
TankCalc 5.0
TankCalc 5.1
Uninstall Manager v4.30
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update Manager
VBA
VeriSoft Access Manager
ViewNX 2
Windows Driver Package - Leaf Imaging Ltd. Image (02/11/2010 )
Windows Live Messenger
Windows Resource Kit Tools - SubInAcl.exe
.
==== End Of File ===========================

#4 gringo_pr

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Posted 18 May 2012 - 07:47 AM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

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#5 gringo_pr

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Posted 21 May 2012 - 12:08 AM

Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
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#6 marron2

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Posted 21 May 2012 - 01:25 AM

Hi,We will work on it,today and come back to you.Thanxs for the help so far.

#7 gringo_pr

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Posted 21 May 2012 - 01:57 AM

hope to see you later then



gringo
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#8 marron2

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Posted 21 May 2012 - 03:12 PM

Hi,
Sorry,was hectic today.We will attend to this tomorrow.Only COMBOFIX or should we run TDSS ROOTKIT REMOVAL TOOL also.
I also buy the full malwarebytes program tomorrow,as i do not beleive in free ware and stuff

Will keep you posted and thanxs a again for the help

#9 gringo_pr

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Posted 21 May 2012 - 10:46 PM

Start with combofix and we will have time later for tdsskiller and MBAM


gringo
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#10 marron2

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Posted 22 May 2012 - 02:45 PM

Hi,
Today was just another hectic day.Will download and do scan and post tomorrow afternoon

#11 gringo_pr

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Posted 22 May 2012 - 04:49 PM

Greetings marron2


Don't worry i understand - If I have not heard from you in a couple of days I will come and check on you


Gringo
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#12 gringo_pr

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Posted 24 May 2012 - 11:36 PM

Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#13 marron2

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Posted 27 May 2012 - 12:39 PM

Hi,
We will definetly work on said laptop,if not tomorrow,then day after tomorrow.Sorry,but other commitments that took all my time.Thnxs for being patient with this.

#14 gringo_pr

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Posted 27 May 2012 - 01:34 PM

no problem I will keep checking on you every couple of days


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#15 marron2

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Posted 31 May 2012 - 11:39 AM

Hallo We managed to run combo fix today,in savemode,with admin rights and in normal mode.
I,m get log file and post it little bit later.
Laptop performs better,but internet explorer still refuse to let us install IE 8.




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