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Printer Offline HELP


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#1 PastorGeiger

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Posted 16 May 2012 - 09:09 AM

Hey folks.
Just got a new printer here at the church. Guy from the printer company should be coming by this week to help with some networking issues, but in the meantime, I've got a basic problem to ask.
First up, specs:
Konica Minolta Bizhub C25 Combination Print/Copy/Scan/Fax
Computer is a Dell Desktop, Vista Home Premium 64-bit.
Currently the printer is connected to the computer via an Ethernet cable.

Problem:
I've got this blasted "Printer Offline" problem. Secretary said she printed a legal-size document a few days ago, then switched to the Copy mode and made some copies. Since that, it just won't print anymore. When I send a job to the printer, and open up the little "Print Jobs" box, the title of the box says "Konica Minolta Bizhub C25 PS - Offline", and nothing prints.

In control panel>Printers, the computer doesn't think there's a problem. There's a little green checkmark next to the printer name, and when I right click, I don't get "Use Printer Online". It just gives me the option to "Use Printer Offline".

On the printer's display screen, there's no indication of a problem.

Basically all I've done so far is rebooted computer, printer, and then both together. My next steps if y'all don't come up with anything are to uninstall and reinstall drivers.

Thanks and good luck!

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#2 PastorGeiger

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Posted 16 May 2012 - 09:18 AM

One additional piece of information: The scanner is still working, so I know the printer and the computer are speaking to each other. I just scanned a document, still using the Ethernet cable, and it successfulyl showed up in the PC. So I'm guessing this is a software issue. Going to un/re-install drivers.

#3 coxchris

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Posted 16 May 2012 - 05:56 PM

Does it have a set IP or DCHP.

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#4 PastorGeiger

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Posted 17 May 2012 - 08:45 AM

I believe it was a fixed IP. I'm re-installing drivers as we speak. I'll post back soon.

#5 PastorGeiger

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Posted 17 May 2012 - 09:33 AM

Un- and re-installing the drivers took care of it. Thanks though.
Now I'm just left to figure out the eccentricities of a whole new fancy-pants printer system.




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