and welcome to the forums!
My secret agent name on the forums is SweetTech (you can call me ST for short)
, it's a pleasure to meet you. I'll be addressing you by your username, if you'd like me to address you by something else, please let me know!
I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:
Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system or even taking your computer into a repair shop.
- Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
- Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
- If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
- In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
- If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
- Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
- Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
- I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
failure to reply will result in the topic being closed! I like chocolate chip cookies.
- Because of this, you must reply within 3 days
Before we start:
- Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data and have means of backing up your data available.
Please be aware that removing Malware is a hazardous undertaking
. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system
. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
First things first, you have a type of infection that we like to call Ransomware. It can be a bit of a pain to remove, and can cause all sorts of issues trying to remove it. But we'll try our hardest to get rid of it! Please understand, I can't make any promises, and we may very well encounter a situation where you need to reformat and re-install the operating system.
---------------You need to be aware of the following:
One or more of the identified infections is a backdoor trojan and password stealer.
This type of infection allows hackers to access and remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.I highly suggest you take a look at the two links provided below:
If you do any banking or other financial transactions on the PC or if it contains any other sensitive information, then from a clean computer, change all passwords where applicable.
It would also be wise to contact those same financial institutions to appraise them of your situation.
1. How Do I Handle Possible Identify Theft, Internet Fraud, and CC Fraud?
2. When should I re-format? How should I reinstall?We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.NEXT:
Apologies if this has already been answered, I have searched and found no answers.
Unfortunately, I'm not finding all that much on this either, so we'll go at this together. Do you happen to have access to your Windows Vista disc?
Lets take a closer look at what's going on here. You'll need to use a USB/Flash drive to perform the following task below:Running FRST
For x64 bit systems download Farbar Recovery Scan Tool x64
and save it to a flash drive.
Plug the flashdrive into the infected PC.
Enter System Recovery Options
. To enter System Recovery Options from the Advanced Boot Options:
On the System Recovery Options menu you will get the following options:Startup Repair
- Restart the computer.
- As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
- Use the arrow keys to select the Repair your computer menu item.
- Select US as the keyboard language settings, and then click Next.
- Select the operating system you want to repair, and then click Next.
- Select your user account an click Next.
Windows Complete PC Restore
Windows Memory Diagnostic Tool
[*]Select Command Prompt
[*]In the command window type in notepad
and press Enter
[*]The notepad opens. Under File menu select Open
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst64
) and press Enter Note:
Replace letter e
with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to disclaimer.
[*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.[/list]
Let me know how the above goes.
Edited by SweetTech, 16 May 2012 - 02:53 AM.