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Infected with SMART Scan on an Windows XP computer at school. Teacher has asked me to remove it!


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3 replies to this topic

#1 Darren Handoko

Darren Handoko

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Posted 15 May 2012 - 02:22 PM

I did the typical virus removal techniques at first. I ran RKill then did an MBAM scan, which deleted a few infected files. However, many programs are still hidden and total functionality is still compromised. I tried to do another MBAM scan, but the installing of the program was met with "Access is denied." There are no google redirects and the TDSS scan confirms this.

Here is the DDS log:
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_11
Run by Student at 11:55:07 on 2012-05-15
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.478.74 [GMT -7:00]
.
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Panda Software\Panda Administrator 3\Pav_Agent\Pagent.exe
C:\Program Files\Panda Software\Panda Administrator 3\Scheduler\pavsched.exe
C:\Program Files\Panda Software\Panda Administrator 3\Pav_Agent\pagentwd.exe
C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
C:\Program Files\Edimax\Common\RaRegistry.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\system32\dpmw32.exe
C:\WINDOWS\system32\NWTRAY.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\AMT Media Manager\AMTDeviceService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
.
============== Pseudo HJT Report ===============
.
uInternet Connection Wizard,ShellNext = iexplore
mWinlogon: System=ziswin.exe
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [Google Update] "c:\documents and settings\student\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [VTTimer] VTTimer.exe
mRun: [VTTrayp] VTtrayp.exe
mRun: [NDPS] c:\windows\system32\dpmw32.exe
mRun: [NWTRAY] NWTRAY.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [High Definition Audio Property Page Shortcut] HDAShCut.exe
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [AMTDeviceService] "c:\program files\amt media manager\AMTDeviceService.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\appexp.lnk - c:\program files\novell\zenworks\NalView.exe
mPolicies-system: CompatibleRUPSecurity = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\access\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\access\office11\REFIEBAR.DLL
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_04-windows-i586.cab
TCP: DhcpNameServer = 163.150.1.1 163.150.38.1 10.128.1.253
TCP: Interfaces\{B991B8A0-C7B0-4F1D-8379-D7B6DFB0E21E} : DhcpNameServer = 163.150.1.1 163.150.38.1 10.128.1.253
TCP: Interfaces\{FCD9261C-E23F-473A-9347-DB1654E3538C} : DhcpNameServer = 67.21.15.7 67.21.15.23
Notify: AtiExtEvent - Ati2evxx.dll
LSA: Authentication Packages = msv1_0 nwv1_0 nwprovau
.
============= SERVICES / DRIVERS ===============
.
R1 ShldDrv;Panda File Shield Driver;c:\windows\system32\drivers\ShlDrv51.sys [2008-12-5 38328]
R2 PAVAGENTE;Panda AdminSecure Communications Agent;c:\program files\panda software\panda administrator 3\pav_agent\Pagent.exe [2008-12-5 431408]
R2 PavAtScheduler;Panda AdminSecure Scheduler;c:\program files\panda software\panda administrator 3\scheduler\pavsched.exe [2008-12-5 193840]
R2 PavProc;Panda Process Protection Driver;c:\windows\system32\drivers\PavProc.sys [2008-12-5 179512]
R2 PavPrSrv;Panda Process Protection Service;c:\program files\common files\panda software\pavshld\PavPrSrv.exe [2008-12-5 41776]
R2 RalinkRegistryWriter;Ralink Registry Writer;c:\program files\edimax\common\RaRegistry.exe [2011-9-8 185632]
R2 Scutum50;Scutum50 NDIS Protocol Driver;c:\windows\system32\drivers\Scutum50.sys [2011-9-8 19072]
R3 rt2870;Ralink 802.11n USB Wireless LAN Card Driver;c:\windows\system32\drivers\rt2870.sys [2011-9-8 920160]
S0 gfhcuci;gfhcuci;c:\windows\system32\drivers\hpfp.sys --> c:\windows\system32\drivers\hpfp.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 PavReport;Panda Antivirus Report Service;c:\program files\panda software\panda administrator 3\pavreport\PavReport.exe [2008-12-5 763184]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-05-14 20:09:08 -------- d-----w- c:\program files\ESET
2012-05-14 18:44:08 22344 ---ha-w- c:\windows\system32\drivers\mbam.sys
2012-05-14 18:44:08 -------- d--h--w- c:\program files\Malwarebytes' Anti-Malware
.
==================== Find3M ====================
.
.
============= FINISH: 11:55:45.90 ===============

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#2 gringo_pr

gringo_pr

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Posted 15 May 2012 - 11:32 PM

Hello and Welcome to Bleeping Computer!!

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Security Check

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.



Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 19 May 2012 - 01:08 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 21 May 2012 - 11:21 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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