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Ruthless virus! Stopping Chrome/Firefox & a lot of my PC from working.


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3 replies to this topic

#1 mastacraft

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Posted 15 May 2012 - 10:47 AM

Hey guys,

Basically I can't sign into Gmail etc. without getting the below (see image), also Photoshop CS3 has stopped working and freezes when I load it. I have run Malware Bytes twice but it didn't fix anything. I also re-installed Chrome with no luck and updated! Any help would be greatly appreciated!

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#2 boopme

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Posted 15 May 2012 - 01:58 PM

Hello, the image failed,,, Inserting An Image Within A Post .

Please run these next...
Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



Please download TDSSKiller.zip and and extract it.
  • Run TDSSKiller.exe.
  • Click on Change Parameters
  • Put a check in the box of Detect TDLFS file system
  • Click Start scan.
  • When it is finished the utility outputs a list of detected objects with description.
    The utility automatically selects an action (Cure or Delete) for malicious objects.
    The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
  • Let reboot if needed and tell me if the tool needed a reboot.
  • Click on Report and post the contents of the text file that will open.

    Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log have a name like: TDSSKiller.Version_Date_Time_log.txt.




Next run Superantisypware (SAS):

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
    For instructions with screenshots, please refer to the How to use SUPERAntiSpyware to scan and remove malware from your computer Guide.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all other options as they are set):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the Control Center screen.
  • Back on the main screen, under "Select Scan Type" check the box for Complete Scan.
  • If your computer is badly infected, be sure to check the box next to Enable Rescue Scan (Highly Infected Systems ONLY).
  • Click the Scan your computer... button.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the scan log after reboot, launch SUPERAntiSpyware again.
  • Click the View Scan Logs button at the bottom.
  • This will open the Scanner Logs Window.
  • Click on the log to highlight it and then click on View Selected Log to open it.
  • Copy and paste the scan log results in your next reply.
-- Some types of malware will disable security tools. If SUPERAntiSpyware will not install, please refer to these instructions for using the SUPERAntiSpyware Installer. If SUPERAntiSpyware is already installed but will not run, then follow the instructions for using RUNSAS.EXE to launch the program.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 mastacraft

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Posted 28 May 2012 - 01:18 PM

It asked me to restart, here is the log:

03:46:06.0937 3652 TDSS rootkit removing tool 2.7.38.0 May 25 2012 17:35:31
03:46:07.0671 3652 ============================================================
03:46:07.0671 3652 Current date / time: 2012/05/29 03:46:07.0671
03:46:07.0671 3652 SystemInfo:
03:46:07.0671 3652
03:46:07.0671 3652 OS Version: 5.1.2600 ServicePack: 3.0
03:46:07.0671 3652 Product type: Workstation
03:46:07.0671 3652 ComputerName: MASTACRA-8E9A43
03:46:07.0671 3652 UserName: Mastacraft
03:46:07.0671 3652 Windows directory: C:\WINDOWS
03:46:07.0671 3652 System windows directory: C:\WINDOWS
03:46:07.0671 3652 Processor architecture: Intel x86
03:46:07.0671 3652 Number of processors: 2
03:46:07.0671 3652 Page size: 0x1000
03:46:07.0671 3652 Boot type: Normal boot
03:46:07.0671 3652 ============================================================
03:46:08.0453 3652 Drive \Device\Harddisk0\DR0 - Size: 0x25433D6000 (149.05 Gb), SectorSize: 0x200, Cylinders: 0x4C01, SectorsPerTrack: 0x3F, TracksPerCylinder: 0xFF, Type 'K0', Flags 0x00000054
03:46:08.0468 3652 Drive \Device\Harddisk1\DR1 - Size: 0x7470AFDE00 (465.76 Gb), SectorSize: 0x200, Cylinders: 0xED81, SectorsPerTrack: 0x3F, TracksPerCylinder: 0xFF, Type 'K0', Flags 0x00000054
03:46:08.0468 3652 Drive \Device\Harddisk2\DR6 - Size: 0x4A85D56000 (298.09 Gb), SectorSize: 0x200, Cylinders: 0x9801, SectorsPerTrack: 0x3F, TracksPerCylinder: 0xFF, Type 'W'
03:46:10.0531 3652 ============================================================
03:46:10.0531 3652 \Device\Harddisk0\DR0:
03:46:10.0531 3652 MBR partitions:
03:46:10.0531 3652 \Device\Harddisk0\DR0\Partition0: MBR, Type 0x7, StartLBA 0x3F, BlocksNum 0x544F680
03:46:10.0531 3652 \Device\Harddisk0\DR0\Partition1: MBR, Type 0x7, StartLBA 0x544F6BF, BlocksNum 0xD5C9402
03:46:10.0531 3652 \Device\Harddisk1\DR1:
03:46:10.0531 3652 MBR partitions:
03:46:10.0531 3652 \Device\Harddisk1\DR1\Partition0: MBR, Type 0x7, StartLBA 0x3F, BlocksNum 0x34006824
03:46:10.0546 3652 \Device\Harddisk1\DR1\Partition1: MBR, Type 0x7, StartLBA 0x340068A2, BlocksNum 0x637A4DE
03:46:10.0546 3652 \Device\Harddisk2\DR6:
03:46:10.0546 3652 MBR partitions:
03:46:10.0546 3652 \Device\Harddisk2\DR6\Partition0: MBR, Type 0xC, StartLBA 0x40, BlocksNum 0x2542D681
03:46:10.0546 3652 ============================================================
03:46:10.0562 3652 D: <-> \Device\Harddisk0\DR0\Partition0
03:46:10.0718 3652 C: <-> \Device\Harddisk1\DR1\Partition0
03:46:10.0734 3652 E: <-> \Device\Harddisk1\DR1\Partition1
03:46:10.0781 3652 G: <-> \Device\Harddisk0\DR0\Partition1
03:46:10.0781 3652 I: <-> \Device\Harddisk2\DR6\Partition0
03:46:10.0781 3652 ============================================================
03:46:10.0781 3652 Initialize success
03:46:10.0781 3652 ============================================================

#4 boopme

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Posted 28 May 2012 - 10:34 PM

Hello, thats not a Full log and also post the others requested and an update on performance ,thanks.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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