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Unable to delete folders


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#1 richierein

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Posted 15 May 2012 - 03:49 AM

I have two folders on an external drive both of which are empty. When I try to delete them, it says they are no longer located on this drive...try again. How can I remove these empty folders?

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#2 Guest_Xircal_*

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Posted 15 May 2012 - 04:04 AM

Download Eraser

#3 richierein

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Posted 15 May 2012 - 06:15 AM

Eraser doesn't do it. It says 'Completed with errors' but does not remove the folder.

#4 Guest_Xircal_*

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Posted 15 May 2012 - 06:43 AM

Eraser doesn't do it. It says 'Completed with errors' but does not remove the folder.

What does the Eraser log file say?

#5 richierein

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Posted 15 May 2012 - 06:59 AM

I can't find a log file.

#6 Guest_Xircal_*

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Posted 15 May 2012 - 07:04 AM

I can't find a log file.

You have the option to view the log file when you get a message like that. Presumably you didn't avail yourself of the opportunity which is a pity.

Try disconnecting the external drive and then reconnecting it again.

#7 Allan

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Posted 15 May 2012 - 07:09 AM

I suggest you run chkdsk /r on the external drive. Let's see if the folder are still there after the check completes.

(The command would be: chkdsk x /r where "x" is the drive letter for your external drive).

Edited by Allan, 15 May 2012 - 07:10 AM.


#8 richierein

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Posted 15 May 2012 - 07:12 AM

I looked again and still can't find a log file. I disconnected/reconnected the drive and the folders are still there,

#9 Guest_Xircal_*

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Posted 15 May 2012 - 07:18 AM

I looked again and still can't find a log file. I disconnected/reconnected the drive and the folders are still there,

It will only be available after Eraser terminates. If you don't save it, it will have been deleted.

But do what Allan suggested. Maybe Chkdsk will provide some clues.

Are the folders "0" (zero) bytes?

EDIT: A thought just occurred to me. Assuming the drive is formatted as NTFS, do you have it configured to use "ReadyBoost"? If so, then those folders are probably being used for caching.

Edited by Xircal, 15 May 2012 - 07:24 AM.


#10 richierein

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Posted 15 May 2012 - 07:31 AM

Found the log. It says "Attempted to access a path that is not on the disk"

I need to use the drive today. I'll run Chksdk tonight. It's a 3tb drive so it will take quite some time.

#11 richierein

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Posted 15 May 2012 - 07:36 AM

I never intentionally used Ready Boost. This is the first time I've heard of it.

#12 Guest_Xircal_*

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Posted 15 May 2012 - 07:48 AM

I never intentionally used Ready Boost. This is the first time I've heard of it.

Here's an illustrated guide to it just in case you might consider using it at some time in the future: How to enable ReadyBoost

#13 richierein

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Posted 15 May 2012 - 08:13 AM

I took your advice and setup Ready Boost. Hopefully I'll get a significant speed improvement. Thanks.

#14 Allan

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Posted 15 May 2012 - 12:46 PM

I'm guessing it was actually already deleted and there is a ghost file on the drive (a remnant pointer in this case). Chkdsk /r should take care of it. Either way, please let us know.




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