Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

need help troubleshooting display issues


  • Please log in to reply
12 replies to this topic

#1 katie112

katie112

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:56 AM

Posted 15 May 2012 - 12:42 AM

I have a HP Pavilion dv7 Notebook with windows 7 home premium 64-bit. My problem is lately any time i play some games like minecraft or star trek online after about 5 to 10 mins my screen goes blank with black and white or greenish white vertical lines going across my screen. Im not sure where to start or how to troubleshoot if anyone can help i will be very thankful.

BC AdBot (Login to Remove)

 


#2 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:11:56 PM

Posted 15 May 2012 - 02:24 AM

Hello and Welcome -
Please post a snapshot with Speccy so we can take a brief look at the system -
Publish a Snapshot using Speccy =<< Directions

Thank You -

#3 katie112

katie112
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:56 AM

Posted 15 May 2012 - 02:37 PM

http://speccy.piriform.com/results/Db5o3psKh4yyjvWKOmlUyZy

#4 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:11:56 PM

Posted 16 May 2012 - 02:54 AM

Hi -
Can you please check in Device Manager for any ( ! or ? ) marks beside any items -
If there are none, Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP configuration
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.
List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed. -

Thank You -



#5 katie112

katie112
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:56 AM

Posted 16 May 2012 - 03:27 PM

MiniToolBox by Farbar Version: 18-01-2012
Ran by Quality Rentals (administrator) on 16-05-2012 at 13:14:49
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================



========================= IP Configuration: ================================

NETGEAR WNDA3100v2 N600 Wireless Dual Band USB Adapter = Wireless Network Connection 11 (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Atheros AR5009 802.11a/g/n WiFi Adapter = Wireless Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 7 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : QR6
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Wireless Network Connection 11:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : NETGEAR WNDA3100v2 N600 Wireless Dual Band USB Adapter #2
Physical Address. . . . . . . . . : E0-46-9A-13-C2-07
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::304c:6878:b71f:d093%23(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, May 16, 2012 8:11:28 AM
Lease Expires . . . . . . . . . . : Saturday, June 22, 2148 7:43:19 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 601900698
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-6B-30-84-00-26-9E-5A-C2-55
DNS Servers . . . . . . . . . . . : 192.168.2.1
24.113.32.29
24.113.32.30
24.113.0.30
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 06-03-7F-8E-99-F7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : sc-guest.trlib.org
Description . . . . . . . . . . . : Atheros AR5009 802.11a/g/n WiFi Adapter
Physical Address. . . . . . . . . : 00-03-7F-8E-99-F7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-26-9E-5A-C2-55
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.2.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Name: google.com
Addresses: 173.194.33.4
173.194.33.4


Pinging google.com [173.194.33.4] with 32 bytes of data:
Reply from 173.194.33.4: bytes=32 time=13ms TTL=58
Reply from 173.194.33.4: bytes=32 time=12ms TTL=58

Ping statistics for 173.194.33.4:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 13ms, Average = 12ms
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.2.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Name: yahoo.com
Addresses: 72.30.38.140
72.30.38.140


Pinging yahoo.com [72.30.38.140] with 32 bytes of data:
Reply from 72.30.38.140: bytes=32 time=67ms TTL=56
Reply from 72.30.38.140: bytes=32 time=54ms TTL=56

Ping statistics for 72.30.38.140:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 54ms, Maximum = 67ms, Average = 60ms
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.2.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.

Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Request timed out.
Request timed out.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
23...e0 46 9a 13 c2 07 ......NETGEAR WNDA3100v2 N600 Wireless Dual Band USB Adapter #2
19...06 03 7f 8e 99 f7 ......Microsoft Virtual WiFi Miniport Adapter
11...00 03 7f 8e 99 f7 ......Atheros AR5009 802.11a/g/n WiFi Adapter
10...00 26 9e 5a c2 55 ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.4 40
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.2.0 255.255.255.0 On-link 192.168.2.4 296
192.168.2.4 255.255.255.255 On-link 192.168.2.4 296
192.168.2.255 255.255.255.255 On-link 192.168.2.4 296
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.2.4 296
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.2.4 296
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
23 296 fe80::/64 On-link
23 296 fe80::304c:6878:b71f:d093/128
On-link
1 306 ff00::/8 On-link
23 296 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/16/2012 07:44:40 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {65728cb8-ae45-4877-990d-9765ab29a4f7}

Error: (05/15/2012 05:07:42 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
Faulting module name: IEFRAME.dll, version: 9.0.8112.16443, time stamp: 0x4f4c2cfa
Exception code: 0xc0000005
Fault offset: 0x00072a41
Faulting process id: 0x48b4
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (05/15/2012 05:16:42 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {95bcb351-2a33-4f09-b1dd-f38d0d76a9b3}

Error: (05/13/2012 09:01:15 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {f7492936-c1a2-4cc3-bb35-9720365c7812}

Error: (05/13/2012 04:20:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
Faulting module name: WINMM.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba42
Exception code: 0xc0000005
Fault offset: 0x0000702a
Faulting process id: 0x3d24
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (05/12/2012 08:25:27 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {f9b8434e-113c-4dd2-8dea-bea2c1d46af4}

Error: (05/12/2012 03:06:18 PM) (Source: Application Error) (User: )
Description: Faulting application name: mmc.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc808
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0x00000000
Fault offset: 0x000000000000cacd
Faulting process id: 0xbc8
Faulting application start time: 0xmmc.exe0
Faulting application path: mmc.exe1
Faulting module path: mmc.exe2
Report Id: mmc.exe3


System errors:
=============
Error: (05/16/2012 00:57:14 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004002

Error: (05/16/2012 11:48:32 AM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004002

Error: (05/16/2012 11:48:31 AM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004002

Error: (05/16/2012 10:30:22 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer SHARON-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{D21626B2-0F91-413F-824A-F2279BC3A0DF}.
The master browser is stopping or an election is being forced.

Error: (05/16/2012 10:29:39 AM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004002

Error: (05/16/2012 08:11:58 AM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004002

Error: (05/16/2012 08:11:57 AM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004002

Error: (05/16/2012 07:48:53 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer SHARON-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{A458370D-A632-4802-ADAC-005BEFF34990}.
The master browser is stopping or an election is being forced.

Error: (05/16/2012 07:25:07 AM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004002

Error: (05/16/2012 07:19:17 AM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004002


Microsoft Office Sessions:
=========================
Error: (05/16/2012 07:44:40 AM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {65728cb8-ae45-4877-990d-9765ab29a4f7}

Error: (05/15/2012 05:07:42 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dIEFRAME.dll9.0.8112.164434f4c2cfac000000500072a4148b401cd32f7e5c61e91C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\system32\IEFRAME.dll27404a1c-9eeb-11e1-a28e-00269e5ac255

Error: (05/15/2012 05:16:42 AM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {95bcb351-2a33-4f09-b1dd-f38d0d76a9b3}

Error: (05/13/2012 09:01:15 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {f7492936-c1a2-4cc3-bb35-9720365c7812}

Error: (05/13/2012 04:20:24 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dWINMM.dll6.1.7601.175144ce7ba42c00000050000702a3d2401cd31352f09dd58C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\system32\WINMM.dll37500038-9d52-11e1-acde-00269e5ac255

Error: (05/12/2012 08:25:27 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {f9b8434e-113c-4dd2-8dea-bea2c1d46af4}

Error: (05/12/2012 03:06:18 PM) (Source: Application Error)(User: )
Description: mmc.exe6.1.7600.163854a5bc808KERNELBASE.dll6.1.7601.176514e21213c00000000000000000000cacdbc801cd308b4259f80eC:\Windows\system32\mmc.exeC:\Windows\system32\KERNELBASE.dllb2e774fe-9c7e-11e1-8ff4-00269e5ac255


=========================== Installed Programs ============================

1001 Minigolf Challenge (Version: 1.00.07.04.30)
3003 Crystal Mazes (Version: 1.00.07.06.11)
500 Solitaire Games (Version: 2.00.07.02.14)
64 Bit HP CIO Components Installer (Version: 7.2.8)
7-Zip (Version: 9.2.0)
7-Zip 4.65
Acrobat.com (Version: 1.6.65)
Activate Norton Online Backup (Version: 1.1.20.0)
Adobe Flash Player 10 Plugin (Version: 10.3.181.14)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.63)
Adobe Reader 9.5.1 (Version: 9.5.1)
AMD Accelerated Video Transcoding (Version: 2.00.0002)
AMD APP SDK Runtime (Version: 10.0.923.1)
AMD Catalyst Install Manager (Version: 8.0.873.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Fuel (Version: 2012.0405.2205.37728)
AMD Media Foundation Decoders (Version: 1.0.70405.2224)
AMD USB Filter Driver (Version: 1.0.10.84)
AMD VISION Engine Control Center (Version: 2012.0405.2205.37728)
Atheros Driver Installation Program (Version: 9.0)
B209a-m (Version: 130.0.373.000)
Bing Bar (Version: 7.1.364.0)
Blender (Version: 2.58a-release)
BufferChm (Version: 130.0.331.000)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2012.0405.2205.37728)
Catalyst Control Center InstallProxy (Version: 2009.0702.1239.20840)
Catalyst Control Center InstallProxy (Version: 2012.0405.2205.37728)
Catalyst Control Center Localization All (Version: 2012.0405.2205.37728)
ccc-utility64 (Version: 2012.0405.2205.37728)
CCC Help Chinese Standard (Version: 2012.0405.2204.37728)
CCC Help Chinese Traditional (Version: 2012.0405.2204.37728)
CCC Help Czech (Version: 2012.0405.2204.37728)
CCC Help Danish (Version: 2012.0405.2204.37728)
CCC Help Dutch (Version: 2012.0405.2204.37728)
CCC Help English (Version: 2012.0405.2204.37728)
CCC Help Finnish (Version: 2012.0405.2204.37728)
CCC Help French (Version: 2012.0405.2204.37728)
CCC Help German (Version: 2012.0405.2204.37728)
CCC Help Greek (Version: 2012.0405.2204.37728)
CCC Help Hungarian (Version: 2012.0405.2204.37728)
CCC Help Italian (Version: 2012.0405.2204.37728)
CCC Help Japanese (Version: 2012.0405.2204.37728)
CCC Help Korean (Version: 2012.0405.2204.37728)
CCC Help Norwegian (Version: 2012.0405.2204.37728)
CCC Help Polish (Version: 2012.0405.2204.37728)
CCC Help Portuguese (Version: 2012.0405.2204.37728)
CCC Help Russian (Version: 2012.0405.2204.37728)
CCC Help Spanish (Version: 2012.0405.2204.37728)
CCC Help Swedish (Version: 2012.0405.2204.37728)
CCC Help Thai (Version: 2012.0405.2204.37728)
CCC Help Turkish (Version: 2012.0405.2204.37728)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Corel Paint Shop Pro Photo X2 (Version: 12.50.0001)
Corel VideoStudio 12 (Version: 12.0.0.0000)
CyberLink DVD Suite (Version: 6.0.3101)
D3DX10 (Version: 15.4.2368.0902)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 130.0.372.000)
Driver Mender (Version: 8.0.1)
ENE CIR Receiver Driver (Version: 2.7.4.0)
Evidence The Last Ritual
Firestorm-Beta-Mesh (remove only)
Firestorm-Release (remove only)
Gimp 2.6.2 Debug
Glory of the Roman Empire
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.111)
GPBaseService2 (Version: 130.0.371.000)
Hewlett-Packard ACLM.NET v1.1.2.0 (Version: 1.00.0000)
Homepage Protection (Version: )
HP 3D DriveGuard (Version: 4.0.3.1)
HP Advisor (Version: 3.2.9652.3188)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Customer Participation Program 13.0 (Version: 13.0)
HP Games (Version: 1.0.0.71)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP MediaSmart DVD (Version: 3.0.3123)
HP MediaSmart Internet TV (Version: 3.0.1916)
HP MediaSmart Live TV (Version: 3.0.1924)
HP MediaSmart Movie Themes (Version: 3.0.3102)
HP MediaSmart Music/Photo/Video (Version: 3.0.3123)
HP MediaSmart SlingPlayer (Version: 2.1.1.60)
HP MediaSmart SmartMenu (Version: 3.0.30.1)
HP MediaSmart Software Notebook Demo (Version: 1.00.0000)
HP MediaSmart Webcam (Version: 3.0.1913)
HP Photosmart Plus B209a-m All-In-One Driver Software 13.0 Rel .6 (Version: 13.0)
HP Print Projects 1.0 (Version: 1.0)
HP Quick Launch Buttons (Version: 6.50.16.1)
HP Setup (Version: 1.2.3220.3079)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 13.0 (Version: 13.0)
HP Support Assistant (Version: 6.1.12.1)
HP Update (Version: 5.003.001.001)
HP User Guides 0153 (Version: 1.01.0000)
HP Wireless Assistant (Version: 3.50.11.2)
HPPhotoGadget (Version: 130.0.282.000)
hpPrintProjects (Version: 130.0.303.000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
hpWLPGInstaller (Version: 130.0.303.000)
IDT Audio (Version: 1.0.6276.0)
Imprudence Viewer 1.3.0
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
Junk Mail filter update (Version: 15.4.3502.0922)
LabelPrint (Version: 2.5.1913)
LightScribe System Software (Version: 1.18.10.2)
LSI HDA Modem (Version: 2.1.94)
MarketResearch (Version: 130.0.374.000)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Live Search Toolbar (Version: 3.0.560.0)
Microsoft Office Home and Student 60 day trial
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Works (Version: 9.7.0621)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NETGEAR WNDA3100v2 wireless USB 2.0 adapter (Version: 1.03.000)
Network64 (Version: 130.0.374.000)
Network64 (Version: 140.0.221.000)
Norton 360 (Version: 6.2.0.9)
Oblivion - Knights of the Nine (Version: 1.00.0000)
Oblivion - Mehrunes Razor (Version: 1.00.0000)
Oblivion - Orrery (Version: 1.00.0000)
Oblivion - Spell Tomes (Version: 1.00.0000)
Oblivion - Thieves Den (Version: 1.00.0000)
Oblivion - Vile Lair (Version: 1.00.0000)
Oblivion - Wizard's Tower (Version: 1.00.0000)
Oblivion (Version: 1.00.0000)
OpenOffice.org 3.2 (Version: 3.2.9502)
Pacific Storm
Pando Media Booster (Version: 2.6.0.1)
Perfect Secretary 2010 (Version: 2010)
Phoenix Viewer 1.5.2.1102
PhotoNow! (Version: 1.1.5615)
PhotoScape
Power2Go (Version: 6.0.3101)
PowerDirector (Version: 7.0.3101)
PowerRecover (Version: 5.5.1923)
PS_AIO_06_B209a-m_SW_Min (Version: 130.0.373.000)
Puzzle XP Championship 3000 (Version: 3.00.06.03.24)
QLBCASL (Version: 6.40.17.2)
QuickTime (Version: 7.1.3.100)
Realtek 8136 8168 8169 Ethernet Driver (Version: 1.00.0007)
Realtek USB 2.0 Card Reader (Version: 6.1.7100.30094)
Scan (Version: 140.0.80.000)
SecondLifeViewer2 (remove only)
Shockwave
Shop for HP Supplies (Version: 13.0)
Sierra Utilities
Skype Toolbars (Version: 5.5.7896)
Skype 5.3 (Version: 5.3.120)
SlingBoxWatchYourTVAnyWhere (Version: 2.1.1.58)
SmartWebPrinting (Version: 140.0.186.000)
SmileyCentral
SolutionCenter (Version: 130.0.373.000)
Speccy (Version: 1.16)
Star Trek Online
Star Wars® Knights of the Old Republic® II: The Sith Lords™ (Version: 1.00.0000)
Star Wars: The Old Republic (Version: 1.00)
Star Wars: Knights of the Old Republic ™
StartNow Toolbar (Version: 2.5.0)
Status (Version: 130.0.373.000)
Synaptics Pointing Device Driver (Version: 14.0.0.3)
The Lord of the Rings Online v03.04.04.8012 (Version: 03.04.04.8012)
The Witcher Enhanced Edition (Version: 1.00.0000)
Tiger Woods 99 PGA TOUR Golf
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 130.0.376.000)
Unity Web Player (Version: )
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update Installer for WildTangent Games App
UVMapper Professional Demo 3.6c (Version: 3.6c)
VideoStudio (Version: 12.0.0.0000)
Virtual Vegas Slots Bonus (Version: 1.00.07.10.10)
VLC media player 1.1.11 (Version: 1.1.11)
WebReg (Version: 130.0.132.017)
WildTangent Games App (HP Games) (Version: 4.0.5.37)
WildTangent Games App (Version: 4.0.5.2)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Family Safety (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series (Version: 9.00.2980)
Wings 3D 1.4.1
Wizard101 (Version: 1.0.0)
World of Warcraft (Version: 0.0.0.0)
Xvid 1.2.1 final uninstall (Version: 1.2)
Yahoo! BrowserPlus 2.9.8
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar
Zynga Toolbar (Version: 6.6.0.19)

========================= Memory info: ===================================

Percentage of memory in use: 50%
Total physical RAM: 3836.2 MB
Available physical RAM: 1900.25 MB
Total Pagefile: 7670.58 MB
Available Pagefile: 5306.36 MB
Total Virtual: 4095.88 MB
Available Virtual: 3964.2 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:450.13 GB) (Free:261.57 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:15.33 GB) (Free:2.51 GB) NTFS

========================= Users: ========================================

User accounts for \\QR6

Administrator ASPNET Guest
Quality Rentals

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

#6 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:06:56 AM

Posted 18 May 2012 - 07:29 PM

My first guess would be overheating...

Download and install System Information for Windows
Run the program.
After it scans your computer, navigate to Hardware>Sensors and post all info from there.

Posted Image

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 1972vet

1972vet

  • Malware Response Team
  • 1,698 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Midwest U.S.A.
  • Local time:08:56 AM

Posted 18 May 2012 - 07:43 PM

See if This Support Article is relative to your issue.

Disabled Veteran, U.S.C.G. 1972 - 1978
mvpsigpic.jpg
2009 - 2013

Member: U.N.I.T.E.
Performance and Maintenance for Windows XP, Windows Vista and Windows Seven


#8 katie112

katie112
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:56 AM

Posted 19 May 2012 - 01:49 AM

Sensor Value Min Max
QR6
Quanta 3638
Temperatures
THRM 45 C (112 F) 45 C (112 F) 51 C (123 F)
AMD Turion II M500
Temperatures
Core #0 47 C (116 F) 47 C (116 F) 54 C (129 F)
Core #1 47 C (116 F) 47 C (116 F) 54 C (129 F)
Powers
Package 3.30 W 3.30 W 24.50 W
ST9500420AS
Temperatures
Assembly 34 C (93 F) 34 C (93 F) 34 C (93 F)
Air Flow 34 C (93 F) 34 C (93 F) 34 C (93 F)
Battery
Voltages
Current Voltage 16.65 V 16.65 V 16.65 V
Capacities
Designed Capacity 73440 mWh 73440 mWh 73440 mWh
Full Charge Capacity 71424 mWh 71424 mWh 71424 mWh
Current Capacity 71424 mWh 71424 mWh 71424 mWh
Levels
Wear Level 3 % 3 % 3 %
Charge Level 100 % 100 % 100 %

#9 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:06:56 AM

Posted 19 May 2012 - 10:39 AM

That looks fine.
Now I want you to start playing one of your games and post another SIW report when the actual issue happens.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#10 rotor123

rotor123

  • Moderator
  • 8,093 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:09:56 AM

Posted 19 May 2012 - 10:45 AM

Hello Katie112 & Broni

It sounds like overheating to me too.

HP Notebooks periodic cleaning suggestion, These apply for all brands of Notebook.
http://www.bleepingcomputer.com/forums/topic441193.html/page__p__2583145#entry2583145

My first thought would be to see how hot the air coming out of the exhaust vents are when gaming? Hot, Cool, Lukewarm?

Second would be is the fan always racing which would indicate a clogged heatsink assembly.

Third if the fan is racing and the air coming out is cool but with good volume then the heatpipe between the CPU / GPU and the actual fins could be bad. I've seen that on two Toshibas and a Acer in the last three years. It was a easy daignosis, I pulled enough to get to the CPU and the heatsink fins. The fins were cool and the CPU was really hot.

Best Regards
Roger

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
Forum Rules,    The BC Welcome Guide

167 @ June 2015


#11 katie112

katie112
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:56 AM

Posted 19 May 2012 - 05:32 PM

Sensor Value Min Max
QR6
Quanta 3638
Temperatures
THRM 55 C (130 F) 55 C (130 F) 57 C (134 F)
AMD Turion II M500
Temperatures
Core #0 56 C (132 F) 56 C (132 F) 60 C (140 F)
Core #1 56 C (132 F) 56 C (132 F) 60 C (139 F)
Powers
Package 3.30 W 3.30 W 24.50 W
ST9500420AS
Temperatures
Assembly 41 C (105 F) 41 C (105 F) 41 C (105 F)
Air Flow 41 C (105 F) 41 C (105 F) 41 C (105 F)
Battery
Voltages
Current Voltage 16.64 V 16.64 V 16.64 V
Capacities
Designed Capacity 73440 mWh 73440 mWh 73440 mWh
Full Charge Capacity 71424 mWh 71424 mWh 71424 mWh
Current Capacity 71424 mWh 71424 mWh 71424 mWh
Levels
Wear Level 3 % 3 % 3 %
Charge Level 100 % 100 % 100 %

#12 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:06:56 AM

Posted 19 May 2012 - 06:10 PM

That looks fine as well.
In that case I suspect you may have some problems with on-board video chip itself.
Unfortunately that can be diagnosed only at computer shop.

How old is the machine? Still under warranty?

I'd also try to reinstall video driver. Get new one from HP site, uninstall current one and install fresh one.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#13 katie112

katie112
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:56 AM

Posted 23 May 2012 - 03:58 PM

thank you ill try and get a cooling pad to see if that fixes the problem i will let you know if it works when i can get one my laptop is just about 3 to 4 years old




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users