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Infection: trojan - trojan downloader and zeroaccess


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2 replies to this topic

#1 nopolicies

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Posted 14 May 2012 - 11:13 PM

Hey Guys, Thanks for your help.

I got this laptop because normal windows would not boot up, it only boots up in safemode and has internet connectivity using safemode with networking.

With Eset online scanner I removed a cryptic trojan variant and a downloader variant.

Then I ran a combofix- it said I have zeroaccess virus.. -- I was not able to run it on restart because of the boot up problems

Though I am able to get online.

other background info: because I was first chasing the Windows update error 0x8007043c - I had remove the other 2 virus scanners thinking the conflict between AVG and Mcafee was causing Windows to not start in normal mode.

Where do we get started?

HP Pavilion laptop
Windows Vista - SP1
Malware Malbytes installed as well

Edited by nopolicies, 14 May 2012 - 11:17 PM.


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#2 narenxp

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Posted 15 May 2012 - 01:47 AM

Read the guide here on preparing logs

http://www.bleepingcomputer.com/forums/topic34773.html

and create a topic here

http://www.bleepingcomputer.com/forums/forum22.html

Good luck

#3 hamluis

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Posted 16 May 2012 - 05:22 AM

You are currently being assisted at http://www.bleepingcomputer.com/forums/topic453786.html/page__p__2700436__fromsearch__1#entry2700436 .

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic.

Louis




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