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Need Help with Windows


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#1 wymore

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Posted 14 May 2012 - 11:06 PM

Hello

I posted another post in the "i am infected forum" but was told to move it to the windows forum to find whats wrong with my computer. here is what i wrote from the other forum i just copied it and posted it here. any help would be greatly appreciated. I was being helped by Broni and he to me to move it to this forum here so here i am.


For the past few weeks, my computer has been taking 10 minutes to start. That is, when I turn on the computer, it boots into windows, then I am stuck at the desktop for 5 minutes before I can do ANYTHING. I am sure it is not a virus or malware. Sometimes it would give a message saying there is a problem with pfmod.dll. Also my windows updates fails to install correctly alot of times and i have problems installing programs too. Also i get alot of messages saying that EXPLORER.EXE and other programs stop responding and freeze up all the time.
Alot of times my computer will not let me select anything and it will freeze up and i have to manully restart the computer. The computer has gotten really slow for anything from internet to just trying to open something. Sometimes i have to wait up to 2-3 minutes just to open a program. Im not for sure what all is going on but i know my computer is not working properly since i let my cousin use the computer and he was looking up porn on the computer so im betting its a virus or malware.
If you could help me find whats wrong with my computer i would appreciate it alot. Thank you


System: Dell Dimension 4500, Windows Vista Ultimate, 1 GB memory, 250 GB Hard Drive

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#2 DonnaB

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Posted 15 May 2012 - 06:49 AM

Hi wymore,

I've included the link to your other thread below so other members viewing this thread can see what all was accomplished.

Infected! Many Problems Need Help Dont know what to do?

I would suggest you follow Broni's advice by adding another GB of RAM.

First let's perform some basic maintenance to see if that will help:

1st: - Download Ccleaner.

Install and use with the default settings.

NOTE:
Ccleaner includes a Registry cleaner, and we advise not to use this or any registry cleaner as there have been reports of them clearing out needed registry entries and messing up PCs. In addition, what they do clean up is so small that little or no advantages are noticed.

Modifying registry keys incorrectly can cause Windows instability, or make Windows unbootable. No registry cleaner is completely safe and the potential is ever present to cause more problems than they claim to fix.

Registry cleaners cannot distinguish between good and bad. If you run a registry cleaner, it will delete all those keys which are obsolete and sitting idle; but in reality, those keys may well be needed by some programs or windows at a later time.

TOUR > CCleaner - After Installation


2nd: - Please download TFC (Temporary File Cleaner)

Double-click TFC.exe to run it.

Note: If you are running on Vista or Win7, right-click on the file and choose Run As Administrator

TFC will close all programs when run, so make sure you have saved all your work before you begin. And don't be alarmed when your desktop disappears, it will reappear upon reboot.

  • Click the Start button to begin the cleaning process.
  • Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
  • Please do not be alarmed when your desktop disappears. It will reappear after reboot.
  • Please let TFC run uninterrupted until it is finished.

TFC requires a reboot immediately after running. Be sure to save any unsaved work before running TFC.


3rd: - Disk cleanup which is included in Windows.

Go to > Start > All Programs > Accessories > System Tools > Disk Cleanup

4th: - Windows Defrag- I personally prefer Auslogics Disk Defrag though you will find Windows defrag is included with Windows.

Go to > Start > All Programs > Accessories > System Tools > Disk Defragmenter

Why Auslogics Disk Defrag?

It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
5th:

Posted Image Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. NOT supported for use in 9x or ME

Upgrading Java :
  • Download the latest version of Java SE Runtime Environment 7 .
  • Click the "Download JRE" button to the right.
  • Check the box that says: "Accept License Agreement.".
  • Click on the link to download Windows Offline Installation ( jre-7-windows-i586.exe) and for your Platform, and save it to your desktop. Do NOT use the online download..
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on the download to install the newest version.(Vista users, right click on the jre-7-windows-i586.exe and select "Run as an Administrator.")

I see you have 2 Readers Installed. You really only need one. I'd uninstall the one of your choice to regain space. I prefer Foxit Reader myself, but the choice is yours.

ABBYY FineReader 6.0 Sprint (Version: 6.00.1784.41616)
Foxit Reader (Version: 5.1.0.1021)

Please post back when finished with an update on how the computer is running. I'll have a closer look today after work.

Donna :)

Edited by DonnaB, 15 May 2012 - 05:30 PM.

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#3 Artrooks

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Posted 15 May 2012 - 08:29 AM

Hi,

I would suggest you follow Broni's advice by adding another GB of RAM.


Checking the Technical Specifications for the Dell™ Dimension™ 4500, the documentation lists the "Maximum memory" supported as 1 GB. You already seem to have the maximum allowed memory.


Just a few more thoughts to supplement DonnaB's recommendations:
  • Having a backup of all important files on your computer is sound computer practice and is especially important if the system is acting abnormally.
  • A failing hard drive can cause symptoms similar to what you are experiencing.
  • If problems persist after completing all previous recommendations, you could run a diagnostic hard drive test followed by a check disk and system file check. Specifics can be provided, if needed.
Let us know how you make out.

Regards,
Brooks



 





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