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Computer Running super slow for no apparent reason


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5 replies to this topic

#1 Future Computer Tech

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Posted 14 May 2012 - 11:41 AM

I have Norton antivirus installed. Scans return clean. I have degragmented the hard drives, deleted temp. and unnecessary files, etc. Computer is still running slow. I suspect an infection. Help?

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#2 Broni

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Posted 14 May 2012 - 07:37 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 Future Computer Tech

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Posted 14 May 2012 - 09:48 PM

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
Norton 360
McAfee Security Scan Plus
Microsoft Security Essentials
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

CCleaner
Java™ 6 Update 31
Adobe Reader X (10.1.2)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
Windows Defender MSMpEng.exe
Microsoft Security Essentials msseces.exe
``````````End of Log````````````



Farbar Service Scanner Version: 11-05-2012
Ran by Kadeem (administrator) on 14-05-2012 at 21:49:22
Running from "C:\Documents and Settings\Kadeem\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(3) IPSec(5) NetBT(6) PSched(7) SYMTDI(8) Tcpip(4)
0x080000000500000001000000020000000300000004000000080000000600000007000000
IpSec Tag value is correct.

**** End of log ****



MiniToolBox by Farbar Version: 18-01-2012
Ran by Kadeem (administrator) on 14-05-2012 at 21:53:03
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
Hosts file not detected in the default directory
========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Intel® PRO/1000 PL Network Connection = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection "

set address name="Local Area Connection " source=dhcp
set dns name="Local Area Connection " source=dhcp register=PRIMARY
set wins name="Local Area Connection " source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : d7wdmh91

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection :



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel® PRO/1000 PL Network Connection

Physical Address. . . . . . . . . : 00-13-72-0B-B7-41

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.7

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : Monday, May 14, 2012 9:18:51 PM

Lease Expires . . . . . . . . . . : Tuesday, May 15, 2012 10:32:22 AM

Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.137.113, 74.125.137.102, 74.125.137.138, 74.125.137.100
74.125.137.139, 74.125.137.101



Pinging google.com [74.125.137.101] with 32 bytes of data:



Reply from 74.125.137.101: bytes=32 time=16ms TTL=47

Reply from 74.125.137.101: bytes=32 time=15ms TTL=47



Ping statistics for 74.125.137.101:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 15ms, Maximum = 16ms, Average = 15ms

Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.139.183.24, 209.191.122.70, 72.30.38.140



Pinging yahoo.com [72.30.38.140] with 32 bytes of data:



Reply from 72.30.38.140: bytes=32 time=75ms TTL=48

Reply from 72.30.38.140: bytes=32 time=73ms TTL=48



Ping statistics for 72.30.38.140:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 73ms, Maximum = 75ms, Average = 74ms

Server: UnKnown
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 13 72 0b b7 41 ...... Intel® PRO/1000 PL Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.7 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.7 192.168.1.7 20
192.168.1.0 255.255.255.0 192.168.1.7 192.168.1.7 20
192.168.1.7 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.7 192.168.1.7 20
224.0.0.0 240.0.0.0 192.168.1.7 192.168.1.7 20
255.255.255.255 255.255.255.255 192.168.1.7 192.168.1.7 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/14/2012 09:19:40 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding 16 7.1.168.192.in-addr.arpa. PTR d7wdmh91.local.

Error: (05/14/2012 09:19:40 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.7:5353 18 7.1.168.192.in-addr.arpa. PTR d7wdmh91-2.local.

Error: (05/14/2012 00:55:40 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (05/14/2012 00:55:27 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved

Error: (05/14/2012 00:55:06 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved

Error: (05/14/2012 00:22:56 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding 16 7.1.168.192.in-addr.arpa. PTR d7wdmh91.local.

Error: (05/14/2012 00:22:56 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.7:5353 18 7.1.168.192.in-addr.arpa. PTR d7wdmh91-2.local.

Error: (05/14/2012 10:55:15 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding 16 7.1.168.192.in-addr.arpa. PTR d7wdmh91.local.

Error: (05/14/2012 10:55:15 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.7:5353 18 7.1.168.192.in-addr.arpa. PTR d7wdmh91-2.local.

Error: (05/14/2012 10:35:45 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown


System errors:
=============
Error: (05/14/2012 09:18:54 PM) (Source: 0) (User: )
Description:

Error: (05/14/2012 09:14:11 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (05/14/2012 04:35:19 PM) (Source: DCOM) (User: Administrator)
Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""
in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}

Error: (05/14/2012 04:30:57 PM) (Source: DCOM) (User: Administrator)
Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""
in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}

Error: (05/14/2012 00:56:02 PM) (Source: 0) (User: )
Description: C:

Error: (05/14/2012 00:54:46 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (05/14/2012 00:54:42 PM) (Source: DCOM) (User: Administrator)
Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""
in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}

Error: (05/14/2012 00:49:50 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AFD
BHDrvx86
eeCtrl
Fips
intelppm
IPSec
MpFilter
MRxSmb
NetBIOS
NetBT
RasAcd
Rdbss
SRTSP
SRTSPX
SymIRON
SYMTDI
Tcpip

Error: (05/14/2012 00:49:50 PM) (Source: Service Control Manager) (User: )
Description: The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error:
%%31

Error: (05/14/2012 00:49:50 PM) (Source: Service Control Manager) (User: )
Description: The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%31


Microsoft Office Sessions:
=========================
Error: (05/14/2012 09:19:40 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding 16 7.1.168.192.in-addr.arpa. PTR d7wdmh91.local.

Error: (05/14/2012 09:19:40 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.7:5353 18 7.1.168.192.in-addr.arpa. PTR d7wdmh91-2.local.

Error: (05/14/2012 00:55:40 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (05/14/2012 00:55:27 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe server name or address could not be resolved

Error: (05/14/2012 00:55:06 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe server name or address could not be resolved

Error: (05/14/2012 00:22:56 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding 16 7.1.168.192.in-addr.arpa. PTR d7wdmh91.local.

Error: (05/14/2012 00:22:56 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.7:5353 18 7.1.168.192.in-addr.arpa. PTR d7wdmh91-2.local.

Error: (05/14/2012 10:55:15 AM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding 16 7.1.168.192.in-addr.arpa. PTR d7wdmh91.local.

Error: (05/14/2012 10:55:15 AM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.7:5353 18 7.1.168.192.in-addr.arpa. PTR d7wdmh91-2.local.

Error: (05/14/2012 10:35:45 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown


=========================== Installed Programs ============================

4200 (Version: 43.0.217.000)
4200_Help (Version: 43.0.217.000)
4200Tour (Version: 43.0.217.000)
4200Trb (Version: 43.0.217.000)
Adobe AIR (Version: 2.5.1.17730)
Adobe Download Manager (Version: 1.6.2.99)
Adobe Flash Player 11 ActiveX (Version: 11.2.202.235)
Adobe Reader X (10.1.2) (Version: 10.1.2)
Adobe Shockwave Player 11.5 (Version: 11.5.9.620)
AiO_Scan (Version: 43.0.217.000)
aioscnnr (Version: 7.3.4.0)
AiOSoftware (Version: 43.0.217.000)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
Ask Toolbar (Version: 1.13.1.0)
ATI - Software Uninstall Utility (Version: 6.14.10.1022)
ATI Catalyst Control Center (Version: 2.008.0512.1132)
ATI Catalyst Registration (Version: 2.00.0000)
ATI Display Driver (Version: 8.493-080512a-063030C-ATI)
ATI Parental Control & Encoder (Version: 3.0)
ATI Stream SDK v2 Developer (Version: 2.3.0.0)
Bonjour (Version: 3.0.0.10)
Brutal Chess
C4USelfUpdater (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2008.0512.1133.18639)
Catalyst Control Center Graphics Full Existing (Version: 2008.0512.1133.18639)
Catalyst Control Center Graphics Full New (Version: 2008.0512.1133.18639)
Catalyst Control Center Graphics Light (Version: 2008.0512.1133.18639)
Catalyst Control Center Graphics Previews Common (Version: 2008.0512.1133.18639)
ccc-core-preinstall (Version: 2008.0512.1133.18639)
ccc-core-static (Version: 2008.0512.1133.18639)
ccc-utility (Version: 2008.0512.1133.18639)
CCC Help English (Version: 2008.0512.1132.18639)
CCleaner (Version: 3.18)
center (Version: 6.2.5.0)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell Resource CD (Version: 1.00.0000)
EpicPlay
essentials (Version: 6.0.14.0)
Fax (Version: 43.0.217.000)
File Type Assistant
Genesis3D11
Google Chrome (Version: 18.0.1025.168)
Google Update Helper (Version: 1.3.21.111)
HP Diagnostic Assistant (Version: 1.0.1.0)
HP PSC & OfficeJet 4.2
HP Software Update (Version: 2.0.39.20040212)
HP Unload DLL Patch (Version: 1.00.0000)
Intel Matrix Storage Manager
Intel® 537EP V9x DF PCI Modem
Intel® PRO Network Connections Drivers
iTunes (Version: 10.5.2.11)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
JC-AM100 (Version: 1.0.0.28)
Kodak AIO Printer (Version: 7.3.4.0)
KODAK AiO Software (Version: 7.3.8.20)
magicJack (Version: 2.0.5703.3988)
ManyCam 2.6.30 (remove only) (Version: 2.6.30)
McAfee Security Scan Plus (Version: 2.0.181.2)
Microsoft .NET Framework 1.0 Hotfix (KB2572066)
Microsoft .NET Framework 1.0 Hotfix (KB2604042)
Microsoft .NET Framework 1.0 Hotfix (KB2656378)
Microsoft .NET Framework 1.0 Hotfix (KB953295)
Microsoft .NET Framework 1.0 Hotfix (KB979904)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Security Client (Version: 4.0.1526.0)
Microsoft Security Essentials (Version: 4.0.1526.0)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft Software Update for Web Folders (English) 14 (Version: 14.0.6029.1000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Modem Helper (Version: 2.40)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (Version: 6.10.1129.0)
My Scrap Nook
Norton 360 (Version: 5.2.1.3)
Norton Security Scan (Version: 3.5.2.10)
ocr (Version: 6.2.3.50)
Otto
Overland (Version: 2.1.5)
overland (Version: 2.1.5)
PowerDVD 5.5
PreReq (Version: 6.2.3.0)
ProductContext (Version: 43.0.217.000)
QuickTime (Version: 7.71.80.42)
Readme (Version: 43.0.217.000)
Roxio DLA (Version: 5.2.0)
Roxio RecordNow Audio (Version: 2.0.4)
Roxio RecordNow Copy (Version: 2.0.4)
Roxio RecordNow Data (Version: 2.0.4)
Scan (Version: 4.1.0.0)
Skins (Version: 2008.0512.1133.18639)
Skype™ 5.3 (Version: 5.3.120)
Sonic Encoders (Version: 1.00)
Sonic Update Manager (Version: 3.0.0)
Sound Blaster Audigy 2 ZS
The Lord of the Rings FREE Trial (Version: 1.00.0000)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553385) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft Windows (KB971513)
Update for Windows Internet Explorer 8 (KB2447568) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update Rollup 2 for Windows XP Media Center Edition 2005
WebFldrs XP (Version: 9.50.7523)
Windows 7 Upgrade Advisor (Version: 2.0.5000.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Media Center Edition 2005 KB2502898
Windows XP Media Center Edition 2005 KB2619340
Windows XP Media Center Edition 2005 KB2628259
Windows XP Media Center Edition 2005 KB925766
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3 (Version: 20080414.031525)

========================= Devices: ================================

Name: IDT High Definition Audio CODEC
Description: IDT High Definition Audio CODEC
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: IDT
Service: STHDA
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.

Name: USB Device
Description: USB Device
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 55%
Total physical RAM: 1534.09 MB
Available physical RAM: 688.72 MB
Total Pagefile: 4450.52 MB
Available Pagefile: 3528.09 MB
Total Virtual: 2047.88 MB
Available Virtual: 1969.27 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:465.75 GB) (Free:438.75 GB) NTFS
5 Drive f: () (Fixed) (Total:69.79 GB) (Free:34.42 GB) NTFS

========================= Users: ========================================

User accounts for \\D7WDMH91

Administrator ASPNET Darryl
Guest HelpAssistant Jabari
Kadeem Malcolm SUPPORT_388945a0
Susan


**** End of log ****




Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.05.14.07

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Kadeem :: D7WDMH91 [administrator]

5/14/2012 9:59:33 PM
mbam-log-2012-05-14 (21-59-33).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 291739
Time elapsed: 22 minute(s), 33 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 10
HKLM\SYSTEM\CurrentControlSet\Services\MyScrapNook_12Service (PUP.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{0214754e-4e7d-4589-829d-e2523e6a3085} (PUP.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0214754E-4E7D-4589-829D-E2523E6A3085} (PUP.MyWebSearch) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{0214754E-4E7D-4589-829D-E2523E6A3085} (PUP.MyWebSearch) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{0214754E-4E7D-4589-829D-E2523E6A3085} (PUP.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MyScrapNook_12bar Uninstall (PUP.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{65f159fb-5f5e-46f4-b45d-ccfa236d2073} (PUP.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{65F159FB-5F5E-46F4-B45D-CCFA236D2073} (PUP.MyWebSearch) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{65F159FB-5F5E-46F4-B45D-CCFA236D2073} (PUP.MyWebSearch) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{65F159FB-5F5E-46F4-B45D-CCFA236D2073} (PUP.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Detected: 1
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|My Scrap Nook Search Scope Monitor (PUP.MyWebSearch) -> Data: "C:\PROGRA~1\MYSCRA~2\bar\1.bin\12srchmn.exe" /m=2 /w /h -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 7
C:\Program Files\MyScrapNook_12\bar\1.bin\12SrchMn.exe (PUP.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyScrapNook_12\bar\1.bin\12barsvc.exe (PUP.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyScrapNook_12\bar\1.bin\12bar.dll (PUP.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyScrapNook_12\bar\1.bin\12SrcAs.dll (PUP.MyWebSearch) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jabari\My Documents\Downloads\ADLSoft_UnCompressor.exe (Adware.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jabari\My Documents\Downloads\Codec-C.exe (Affiliate.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Malcolm\My Documents\Downloads\Codec-C.exe (Affiliate.Downloader) -> Quarantined and deleted successfully.

(end)




aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-05-14 22:29:01
-----------------------------
22:29:01.265 OS Version: Windows 5.1.2600 Service Pack 3
22:29:01.265 Number of processors: 2 586 0x404
22:29:01.265 ComputerName: D7WDMH91 UserName: Kadeem
22:29:02.406 Initialize success
22:29:50.921 AVAST engine defs: 12051401
22:30:06.203 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0
22:30:06.203 Disk 0 Vendor: WDC_WD50 01.0 Size: 476940MB BusType: 3
22:30:06.203 Disk 1 \Device\Harddisk1\DR1 -> \Device\Ide\IAAStorageDevice-1
22:30:06.203 Disk 1 Vendor: ST380819 8.03 Size: 76293MB BusType: 3
22:30:06.234 Disk 0 MBR read successfully
22:30:06.234 Disk 0 MBR scan
22:30:06.296 Disk 0 Windows XP default MBR code
22:30:06.296 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 476929 MB offset 63
22:30:06.312 Disk 0 scanning sectors +976752000
22:30:06.406 Disk 0 scanning C:\WINDOWS\system32\drivers
22:30:30.359 Service scanning
22:30:51.406 Service MpKsl10d43a28 c:\Documents and Settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{526101F2-8835-4E50-8234-D8CA0B08ECFC}\MpKsl10d43a28.sys **LOCKED** 32
22:31:07.234 Modules scanning
22:31:16.781 Module: C:\WINDOWS\System32\DLA\DLADResN.SYS **SUSPICIOUS**
22:31:18.250 Disk 0 trace - called modules:
22:31:18.265 ntkrnlpa.exe CLASSPNP.SYS disk.sys iaStor.sys hal.dll
22:31:18.265 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x89937ab8]
22:31:18.265 3 CLASSPNP.SYS[ba108fd7] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-0[0x8a274030]
22:31:18.984 AVAST engine scan C:\WINDOWS
22:31:25.343 AVAST engine scan C:\WINDOWS\system32
22:37:50.937 AVAST engine scan C:\WINDOWS\system32\drivers
22:38:42.500 AVAST engine scan C:\Documents and Settings\Kadeem
22:41:10.093 AVAST engine scan C:\Documents and Settings\All Users
22:44:50.109 Scan finished successfully
22:45:29.296 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Kadeem\Desktop\MBR.dat"
22:45:29.328 The log file has been saved successfully to "C:\Documents and Settings\Kadeem\Desktop\aswMBR.txt"






#4 Broni

Broni

    The Coolest BC Computer


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Posted 14 May 2012 - 09:53 PM

You're running two AV programs, Norton and MSE.
You must uninstall one of them.
If Norton use this tool: http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html

Uninstall McAfee Security Scan Plus, typical foistware.

================================================

Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/


  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • Super should automatically the program definitions. If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
  • Close SUPERAntiSpyware.
Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen

  • Open SUPERAntiSpyware.
  • Click on "Preferences" button.
  • Click the "Scanning Control" tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
  • Click the "Home" button to leave the control center screen.
  • Back on the main screen checkmark "Complete scan" and click "Scan your computer".
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Copy and paste the Scan Log results in your next reply with a new HijackThis log.
  • Click Close to exit the program.

Post SUPERAntiSpyware log.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#5 Future Computer Tech

Future Computer Tech
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  • Members
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  • Local time:02:34 AM

Posted 15 May 2012 - 09:27 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/15/2012 at 02:21 AM

Application Version : 5.0.1148

Core Rules Database Version : 8595
Trace Rules Database Version: 6407

Scan type : Complete Scan
Total Scan Time : 01:35:55

Operating System Information
Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 239
Memory threats detected : 0
Registry items scanned : 33072
Registry threats detected : 1
File items scanned : 160318
File threats detected : 17

Adware.EpicPlay
HKU\S-1-5-21-1275210071-1004336348-839522115-1005\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{56E4076B-A42B-4745-BA35-34DA8AC4C2F2}

Trojan.Agent/Gen-InstallIQ
C:\DOCUMENTS AND SETTINGS\JABARI\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\CACHE\F_0009D5
C:\DOCUMENTS AND SETTINGS\JABARI\MY DOCUMENTS\DOWNLOADS\7ZIP.EXE

Adware.Gamevance
C:\PROGRAM FILES\EPICPLAY\EPICREMOVAL.EXE

PUP.MyWebSearch/FunWebProducts
F:\PROGRAM FILES\FUNWEBPRODUCTS\INSTALLR\2.BIN\F3EZSETP.DLL

Malware.Installer-Pkg/Gen
F:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{26D2C2C3-CF14-4ED7-B1FC-0BE64AFBA3B3}.EXE
F:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{3C48F877-A164-45E9-B9DA-26A049FFC207}.EXE
F:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{6293BC00-4EB8-4C65-8548-53E2FC3BF937}.EXE
F:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{6B6A7665-DB48-4762-AB5D-BEEB9E1CD7FA}.EXE
F:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{989E4C3B-B2C9-4486-9A09-D5A8F953837C}.EXE
F:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{C0A0AA4D-C79B-48CA-8843-2B02B626C9E6}.EXE
F:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{D1A6F3FD-7B40-443F-8767-BADB25A0D222}.EXE
F:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{E0814F95-5380-4892-B8C8-7FA4B349EF46}.EXE

Adware.CouponBar
F:\WINDOWS\CPNPRT2.CID
F:\WINDOWS\SYSTEM32\CPNPRT2.CID

Trojan.Downloader-NtOsKernel
F:\WINDOWS\SYSTEM32\DRIVERS\INETX002.IMG

Trace.Known Threat Sources
F:\DOCUMENTS AND SETTINGS\GUEST\LOCAL SETTINGS\TEMPORARY INTERNET FILES\CONTENT.IE5\6AQK0AC4\slider[1].aspx [ cache:zango.com ]
F:\DOCUMENTS AND SETTINGS\GUEST\LOCAL SETTINGS\TEMPORARY INTERNET FILES\CONTENT.IE5\6N2MT981\moreInfoIcon[1].gif [ cache:zango.com ]




#6 Broni

Broni

    The Coolest BC Computer


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Posted 15 May 2012 - 06:53 PM

Did you?

You're running two AV programs, Norton and MSE.
You must uninstall one of them.
If Norton use this tool: http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html

Uninstall McAfee Security Scan Plus, typical foistware.


How is computer running now?

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

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