I'm an average computer user. My computer got hit by the S.M.A.R.T virus and I have followed the steps on bleepingcomputer.com to try and get rid of it. FOr example, I loaded iExplore and ran RKill. also, I ran tdsskiller. Then when I run Malwarebyres-Anti-Malware, the computer begins to scan and then at some point in the scan it just crashes and the computer looses power and shuts off abruptly. So I have never gotten to the end of the scan. When I try to reboot, it takes several attempts before I can get back into Saftey mode (usually a blue screen will come up and the computer dumps some memory, followed by several failed attempts, before loading Safe Mode).
I not sure what the problem is or what to do, but desperately want to get the computer running again. Any thoughts or suggestions? Any help is greatly appreciated.