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Error 1402 Setup cannot open the registry key


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#1 Steve W

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Posted 13 May 2012 - 09:58 PM

Good evening everyone,

I seem to have a major problem with my computer. It started out with the following error message when I tried to run Excel 2007:

Error 1402 Setup cannot open the registry key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet
Explorer\Main\FeatureContrul\FEATURE_RESTRICT_ACTIVEXINSTALL
Verify that you have sufficient permissions to access the registry or contact
Microsoft Product Support Services (PSS) for assistance. For information
about how to cotact PSS, see PSS10R.CHM

I ran the error message on Google and found some Microsoft resolutions that did not work. Some solutions involved granting Full Control inside the registry (which did not work).

Now, when I try logging into BleepingComputer from that computer, it dumps me into my email screen for Hotmail. Therefore, I am using a backup laptop to post this message.

I regularly run Malwarebytes and SuperAntiSpyware (weekly) along with AVG 2011 and have an active firewall. I DID notice last week that my Microsoft updates are not installing as they should.

Any help would be greatly appreciated!

Edited by Steve W, 13 May 2012 - 09:59 PM.


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#2 noknojon

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Posted 13 May 2012 - 10:15 PM

Hi -
You may have seen some of these items, but I do not know how far you have gone -

Start here >> Get Excel Help for Excel 2007 Then >> Go HERE for Excel Help -

From M/soft - For Windows XP or Windows Server 2003
1.Log on to the computer by using an Administrator user account.
2.Start Microsoft Windows Explorer.
3.On the Tools menu, click Folder Options.
4.Click the View tab.
5.Under Hidden files and folders, click Show hidden files and folders.
6.Click to clear the Hide extensions for known file types check box, and then click OK.
7.Open the following folder: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
8.If you are running Office 2007, right-click Opa12.dat, and then click Properties. If you are running Office 2003, right-click Opa11.dat, and then click Properties. If you are running Office XP, right-click Data.dat, and then click Properties.
9.Click the Security tab.
10.Click Advanced.
11.Click the Permissions tab.
12.Click to select Everyone in the Permission entries list, and then click Edit.
13.Click to select the Full Control check box.
14.Click OK three times. If these steps do not resolve this issue, delete the Opa11.dat file or the Data.dat file from the following folder, and then restart an Office 2003 program or an Office XP program:
C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data

http://go.microsoft.com/?linkid=9684287 << M/soft Fixit version

#3 Steve W

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Posted 13 May 2012 - 10:26 PM

Hey Forum Addict,

I'm getting started right now. Will let you know how it goes.

Thanks,

Steve

#4 Steve W

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Posted 13 May 2012 - 10:48 PM

I tried this already and ran into problems. When I right-clicked on OPA12.dat, I didn't have a security tab. I know I have admin rights because my logon is the only one for the machine.

I just tried doing the same as you suggested and found that the OPA12.dat file was gone. I copied my OPA12.BAK file and changed the extension. Same deal; only General and Summary tabs. Now when I try opening WORD, Office tries to install. Then the same 1402 error message as before.

Looks like it is getting worse.

#5 narenxp

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Posted 13 May 2012 - 11:13 PM

I tried this already and ran into problems. When I right-clicked on OPA12.dat, I didn't have a security tab. I know I have admin rights because my logon is the only one for the machine.


Open your C drive
Click on the Tools at the menu bar, then click on Folder Options.
Click on View tab.
In the Advanced Settings section at the bottom of the list, uncheck “Use simple file sharing (Recommended)” check box. Click OK.

You should see security tab now

good luck

#6 Steve W

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Posted 14 May 2012 - 06:07 AM

I was able to get the security tab back and assign Full Control. However, when I try to open an Excel file, I get a new error message:

Error 1406. Setup cannot write the value XLMAIN to the registry key
\Software\Microsoft\Office\12.0\User
Settings\Excel_Core\Create\Software\Microsoft\Office\Common\Smart
Tag\Actions\{F11AE61-1331-4238-92C9-BBE330AF25FD}. Verify
that you have sufficient permissions to taccess the registry or contact
Microsoft Product Support Services (PSS) for assistance. For
information about how to contact PSS, seePSS10R.CHM

WORD works now after deleting the OPA12.dat file and letting the system recreate it.

#7 noknojon

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Posted 14 May 2012 - 06:22 AM

WORD works now after deleting the OPA12.dat file and letting the system recreate it.


Hi Steve -
Have you got most / some things solved, or is it the "Error 1406." message that is the worry now - (sorry I did not look back earlier) -
If you can wait for 10 or 15 mins, I will research the Error 1406 message for you -

Regards -

#8 noknojon

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Posted 14 May 2012 - 07:11 AM

OK -
A couple of minor items. You may need to disable your AVG as you are doing the above things, since AVG may block new settings -
When you reactivate your AVG later, can you update to AVG 2012, or is this a problem ? ?
You say a firewall, is this just windows XP F/wall? As this may need to be disabled also -
http://www.pcfreezing.com/error-1406-setup-cannot-write-the-value-to-the-registry-key/ - This is from a Vista unit, but we are still dealing with Office 2007 so it is the same
THIS is A 1406 Error Fix But you MUST ignore the Automated Registry fixes - They are too Dangerous -

Finally can you also help a bit please - Late night here so I am going off line and leaving you with 2 links and a line to use in Google that works -
I will check back in the morning (my time), but there are others starting now that can help also -

Use GOOGLE to search for "Error 1406. Setup cannot write the value XLMAIN to the registry key" and you can find many other fixes that are too many to list here
Just Copy and Paste that highlighted section of line into Google search to find the Many results -

Thank You -

Edited by noknojon, 14 May 2012 - 07:13 AM.


#9 Steve W

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Posted 14 May 2012 - 07:20 AM

I'm going offline too. Gotta take the kids to school and then off to work! I will work on this as soon as I return this evening.

Thanks again.

#10 noknojon

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Posted 14 May 2012 - 06:58 PM

A question that may have been overlooked, but can be important -

Do you have much work in Excel 2007 at this time, or are you still trying to do a setup of the program ?
If you have work in the program, can it be saved to CD or USB sticks, and reinstalled later, since the next step may involve Program Removal -
It seems there may be some internal conflicts, so I will ask you to please run this small program and paste the results back here -
Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed. -

Thanks -



#11 Steve W

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Posted 14 May 2012 - 08:12 PM

Noknojon,

I do have a lot of work done in Office 2007 for Excel and Word. IF need be, I can
make copies of the work and reinstall.

Also, I have MiniToolBox and will run it shortly. Will post the results ASAP.

Thanks,

Steve

Edited by Steve W, 14 May 2012 - 08:14 PM.


#12 Steve W

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Posted 14 May 2012 - 08:25 PM

Here are the results of the MiniToolBox run:

MiniToolBox by Farbar
Ran by Steve (administrator) on 14-05-2012 at 20:18:33
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================
Windows IP ConfigurationSuccessfully flushed the DNS Resolver Cache.
========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Broadcom NetXtreme 57xx Gigabit Controller = Local Area Connection 2 (Connected)
Broadcom NetXtreme Gigabit Ethernet = Local Area Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection 2"

set address name="Local Area Connection 2" source=dhcp
set dns name="Local Area Connection 2" source=dhcp register=PRIMARY
set wins name="Local Area Connection 2" source=dhcp

# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set address name="Local Area Connection" gateway=75.65.214.125 gwmetric=0
add address name="Local Area Connection" gateway=68.87.68.16 gwmetric=0
set dns name="Local Area Connection" source=static addr=75.65.214.125 register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration


Windows IP Configuration Host Name . . . . . . . . . . . . : Steve4321 Primary Dns Suffix . . . . . . . : Node Type . .

. . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix

Search List. . . . . . : hsd1.ms.comcast.net.Ethernet adapter Local Area Connection 2: Connection-specific DNS Suffix . :

hsd1.ms.comcast.net. Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller Physical Address. . . . . . .

. . : 00-1E-C9-3A-F8-9B Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . .

. . . . . . . . : 192.168.1.112 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 75.75.75.75

75.75.76.76 192.168.1.1 Lease Obtained. . . . . . . . . . : Monday, May 14, 2012

6:26:35 PM Lease Expires . . . . . . . . . . : Tuesday, May 15, 2012 6:26:35 PMEthernet adapter Local Area Connection: Media

State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet Physical

Address. . . . . . . . . : 00-10-18-33-40-BFServer: cdns01.comcast.net
Address: 75.75.75.75

Name: google.com
Addresses: 74.125.227.135, 74.125.227.128, 74.125.227.136, 74.125.227.129
74.125.227.132, 74.125.227.137, 74.125.227.133, 74.125.227.130, 74.125.227.142
74.125.227.134, 74.125.227.131

Pinging google.com [74.125.227.64] with 32 bytes of data:Reply from 74.125.227.64: bytes=32 time=29ms TTL=54Reply from 74.125.227.64: bytes=32

time=26ms TTL=54Ping statistics for 74.125.227.64: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in

milli-seconds: Minimum = 26ms, Maximum = 29ms, Average = 27msDNS request timed out.
timeout was 2 seconds.
Server: cdns02.comcast.net
Address: 75.75.76.76

Name: yahoo.com
Addresses: 98.139.183.24, 209.191.122.70, 72.30.38.140

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:Reply from 98.139.183.24: bytes=32 time=89ms TTL=47Reply from 98.139.183.24: bytes=32

time=118ms TTL=48Ping statistics for 98.139.183.24: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in

milli-seconds: Minimum = 89ms, Maximum = 118ms, Average = 103msServer: cdns01.comcast.net
Address: 75.75.75.75

Name: bleepingcomputer.com
Address: 208.43.87.2

Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:Reply from 208.43.87.2: Destination host unreachable.Reply from 208.43.87.2:

Destination host unreachable.Ping statistics for 208.43.87.2: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip

times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0msPinging 127.0.0.1 with 32 bytes of data:Reply from 127.0.0.1: bytes=32

time<1ms TTL=128Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Ping statistics for 127.0.0.1: Packets: Sent = 2, Received = 2, Lost = 0 (0%

loss),Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average =

0ms===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 1e c9 3a f8 9b ...... Broadcom NetXtreme 57xx Gigabit Controller - Packet

Scheduler Miniport
0x3 ...00 10 18 33 40 bf ...... Broadcom NetXtreme Gigabit Ethernet - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.112 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.112 192.168.1.112 20
192.168.1.0 255.255.255.0 192.168.1.112 192.168.1.112 20
192.168.1.112 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.112 192.168.1.112 20
224.0.0.0 240.0.0.0 192.168.1.112 192.168.1.112 20
255.255.255.255 255.255.255.255 192.168.1.112 3 1
255.255.255.255 255.255.255.255 192.168.1.112 192.168.1.112 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/14/2012 06:05:52 AM) (Source: MsiInstaller) (User: Steve)Steve
Description: Product: Microsoft Office Professional 2007 -- Error 1406.Setup cannot write the value XLMAIN to the registry key

\Software\Microsoft\Office\12.0\User Settings\Excel_Core\Create\Software\Microsoft\Office\Common\Smart

Tag\Actions\{F114AE61-1331-4238-92C9-BBE330AF25FD}. Verify that you have sufficient permissions to access the registry or contact Microsoft

Product Support Services (PSS) for assistance. For information about how to contact PSS, seePSS10R.CHM.

Error: (05/13/2012 10:52:01 PM) (Source: MsiInstaller) (User: Steve)Steve
Description: Product: Microsoft Office Professional 2007 -- Error 1402.Setup cannot open the registry key

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_RESTRICT_ACTIVEXINSTALL. Verify that you have sufficient

permissions to access the registry or contact Microsoft Product Support Services (PSS) for assistance. For information about how to contact

PSS, seePSS10R.CHM.

Error: (05/13/2012 10:52:00 PM) (Source: MsiInstaller) (User: Steve)Steve
Description: Product: Microsoft Office Professional 2007 -- Error 1406.Setup cannot write the value XLMAIN to the registry key

\Software\Microsoft\Office\12.0\User Settings\Excel_Core\Create\Software\Microsoft\Office\Common\Smart

Tag\Actions\{F114AE61-1331-4238-92C9-BBE330AF25FD}. Verify that you have sufficient permissions to access the registry or contact Microsoft

Product Support Services (PSS) for assistance. For information about how to contact PSS, seePSS10R.CHM.

Error: (05/13/2012 10:51:59 PM) (Source: MsiInstaller) (User: Steve)Steve
Description: Product: Microsoft Office Professional 2007 -- Error 1406.Setup cannot write the value XLMAIN to the registry key

\Software\Microsoft\Office\12.0\User Settings\Excel_Core\Create\Software\Microsoft\Office\Common\Smart

Tag\Actions\{F114AE61-1331-4238-92C9-BBE330AF25FD}. Verify that you have sufficient permissions to access the registry or contact Microsoft

Product Support Services (PSS) for assistance. For information about how to contact PSS, seePSS10R.CHM.

Error: (05/13/2012 10:51:58 PM) (Source: MsiInstaller) (User: Steve)Steve
Description: Product: Microsoft Office Professional 2007 -- Error 1406.Setup cannot write the value XLMAIN to the registry key

\Software\Microsoft\Office\12.0\User Settings\Excel_Core\Create\Software\Microsoft\Office\Common\Smart

Tag\Actions\{F114AE61-1331-4238-92C9-BBE330AF25FD}. Verify that you have sufficient permissions to access the registry or contact Microsoft

Product Support Services (PSS) for assistance. For information about how to contact PSS, seePSS10R.CHM.

Error: (05/13/2012 10:48:17 PM) (Source: MsiInstaller) (User: Steve)Steve
Description: Product: Microsoft Office Professional 2007 -- Error 1402.Setup cannot open the registry key

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_RESTRICT_ACTIVEXINSTALL. Verify that you have sufficient

permissions to access the registry or contact Microsoft Product Support Services (PSS) for assistance. For information about how to contact

PSS, seePSS10R.CHM.

Error: (05/13/2012 10:45:53 PM) (Source: MsiInstaller) (User: Steve)Steve
Description: Product: Microsoft Office Professional 2007 -- Error 1406.Setup cannot write the value AutoSaveChangeScript to the registry key

\Software\Microsoft\Office\12.0\User Settings\Mso_Core\Create\Software\Microsoft\MS Design Tools\MDTDBD. Verify that you have sufficient

permissions to access the registry or contact Microsoft Product Support Services (PSS) for assistance. For information about how to contact

PSS, seeC:\DOCUME~1\Steve\LOCALS~1\Temp\Setup0000055c\PSS10R.CHM.

Error: (05/13/2012 10:45:51 PM) (Source: MsiInstaller) (User: Steve)Steve
Description: Product: Microsoft Office Professional 2007 -- Error 1406.Setup cannot write the value ShowDiscussionButton to the registry key

\Software\Microsoft\Office\12.0\User Settings\Mso_Core\Create\Software\Microsoft\Internet Explorer\Toolbar. Verify that you have sufficient

permissions to access the registry or contact Microsoft Product Support Services (PSS) for assistance. For information about how to contact

PSS, seeC:\DOCUME~1\Steve\LOCALS~1\Temp\Setup0000055c\PSS10R.CHM.

Error: (05/13/2012 10:45:48 PM) (Source: MsiInstaller) (User: Steve)Steve
Description: Product: Microsoft Office Professional 2007 -- Error 1406.Setup cannot write the value to the registry key

\Software\Microsoft\Office\12.0\User

Settings\Mso_Core\Delete\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\Component

Categories\{00021494-0000-0000-C000-000000000046}\Enum. Verify that you have sufficient permissions to access the registry or contact

Microsoft Product Support Services (PSS) for assistance. For information about how to contact PSS,

seeC:\DOCUME~1\Steve\LOCALS~1\Temp\Setup0000055c\PSS10R.CHM.

Error: (05/13/2012 10:45:48 PM) (Source: MsiInstaller) (User: Steve)Steve
Description: Product: Microsoft Office Professional 2007 -- Error 1406.Setup cannot write the value to the registry key

\Software\Microsoft\Office\12.0\User

Settings\Mso_Core\Delete\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\Component

Categories\{00021493-0000-0000-C000-000000000046}\Enum. Verify that you have sufficient permissions to access the registry or contact

Microsoft Product Support Services (PSS) for assistance. For information about how to contact PSS,

seeC:\DOCUME~1\Steve\LOCALS~1\Temp\Setup0000055c\PSS10R.CHM.


System errors:
=============
Error: (05/13/2012 09:18:59 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft Office

2007 suites (KB2596880).

Error: (05/13/2012 09:18:50 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft Office

Excel 2007 (KB2597161).

Error: (05/13/2012 09:18:36 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET

Framework 3.0 SP2 on Windows Server 2003 and Windows XP x86 (KB2604110).

Error: (05/13/2012 09:18:25 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Microsoft Office 2007

suites (KB2598306).

Error: (05/13/2012 09:18:03 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET

Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2656405).

Error: (05/13/2012 09:15:28 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft Office

2007 suites (KB2598041).

Error: (05/13/2012 09:15:15 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft Office

Word 2007 (KB2596917).

Error: (05/13/2012 09:15:01 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Microsoft Office Outlook

2007 Junk Email Filter (KB2598290).

Error: (05/13/2012 09:14:42 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft Office

2007 suites (KB2596672).

Error: (05/13/2012 09:14:29 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft Office

2007 suites (KB2596871).


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Adobe AIR (Version: 3.1.0.4880)
Adobe Flash Player 10 ActiveX (Version: 10.0.32.18)
Adobe Reader X (10.1.3) (Version: 10.1.3)
AiO_Scan_CDA (Version: 70.0.231.000)
AiOSoftwareNPI (Version: 70.0.231.000)
Apple Application Support (Version: 1.4.1)
Apple Mobile Device Support (Version: 3.3.0.69)
Apple Software Update (Version: 2.1.2.120)
ArcSoft Greeting Card Creator
ArcSoft Photo Greeting Card
AVG 2011 (Version: 10.0.1424)
AVG 2011 (Version: 10.0.2425)
Bonjour (Version: 2.0.4.0)
Broadcom ASF Management Applications (Version: 10.16.02)
Broadcom Management Programs (Version: 10.20.03)
Browser Address Error Redirector (Version: 1.00.0000)
BufferChm (Version: 70.0.170.000)
C5100 (Version: 70.0.231.000)
c5100_Help (Version: 70.0.231.000)
CDDRV_Installer (Version: 4.60)
Cisco Connect (Version: 1.4.11299.0)
Comcast Desktop Software (v1.2.0.9) (Version: 23)
CP_CalendarTemplates1 (Version: 70.0.170.000)
cp_OnlineProjectsConfig (Version: 70.0.170.000)
CP_Package_Basic1 (Version: 70.0.170.000)
CP_Panorama1Config (Version: 70.0.170.000)
cp_PosterPrintConfig (Version: 70.0.170.000)
CueTour (Version: 70.0.170.000)
CustomerResearchQFolder (Version: 1.00.0000)
Dell ETS Factory Installation (Version: 1.0.0)
Desktop Doctor (Version: 2.5.5)
Destinations (Version: 70.0.170.000)
DeviceManagementQFolder (Version: 1.00.0000)
DocProc (Version: 7.0.0.0)
DocProcQFolder (Version: 1.00.0000)
DocumentViewer (Version: 70.0.170.000)
DocumentViewerQFolder (Version: 1.00.0000)
Eraser (Version: 5.7)
eSupportQFolder (Version: 1.00.0000)
Fax_CDA (Version: 70.0.231.000)
FullDPAppQFolder (Version: 1.00.0000)
Google Earth (Version: 6.1.0.5001)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Update Helper (Version: 1.3.21.111)
Google Updater (Version: 2.4.2432.1652)
High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)
HP Customer Participation Program 7.0 (Version: 7.0)
HP Document Viewer 7.0 (Version: 7.0)
HP Imaging Device Functions 7.0 (Version: 7.0)
HP Photosmart Essential (Version: 1.9.1.3)
HP Photosmart Premier Software 6.5 (Version: 6.5)
HP Photosmart, Officejet and Deskjet 7.0.A
HP Product Assistant (Version: 100.000.001.000)
HP Solution Center 7.0 (Version: 7.0)
HP Update (Version: 5.002.005.003)
HPPhotoSmartExpress (Version: 70.0.170.000)
HPProductAssistant (Version: 70.0.170.000)
InstantShareDevices (Version: 70.0.170.000)
InstantShareDevicesMFC (Version: 70.0.170.000)
Intel® Matrix Storage Manager
iPod for Windows 2005-02-07 (Version: 3.1.0)
iTunes (Version: 10.1.1.4)
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 32 (Version: 6.0.320)
KhalInstallWrapper (Version: 4.60.122)
Logitech Desktop Messenger (Version: 2.52.18)
Logitech SetPoint (Version: 4.60)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
MarketResearch (Version: 70.0.170.000)
MetaFrame Presentation Server Client (Version: 9.208.46307)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mobile Phone Suite Easy Synchronization (Version: 1.2.25)
MSN Money Investment Toolbox (Version: 15)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MSXML 6 Service Pack 2 (KB954459) (Version: 6.20.1099.0)
Music Oasis (Version: 1.0.0)
Neat ADF Scanner 2008 Driver (Version: 2.0.0.61)
Neat ADF Scanner Driver (Version: 2.0.0.56)
Neat Mobile Scanner (Silver) Driver (Version: 2.0.0.63)
Neat Mobile Scanner 2008 Driver (Version: 2.0.0.69)
Neat Mobile Scanner Driver (Version: 2.0.0.122)
NeatWorks (Version: 4.9.8.2)
NeatWorks Core Files (Version: 4.9.8.2)
NewCopy_CDA (Version: 70.0.231.000)
NVIDIA Drivers
OCR Software by I.R.I.S 7.0 (Version: 7.0)
PanoStandAlone (Version: 70.0.170.000)
Photo Gadget
Photodex Presenter
PhotoGallery (Version: 70.0.170.000)
PowerDVD (Version: 7.0)
ProductContextNPI (Version: 70.0.231.000)
QuickBooks Premier: Accountant Edition 2007 (Version: )
QuickBooks Product Listing Service (Version: 2.0.148)
QuickTime (Version: 7.69.80.9)
RandMap (Version: 70.0.170.000)
Readme (Version: 70.0.231.000)
Roxio Activation Module (Version: 1.0)
Roxio Creator Audio (Version: 3.5.0)
Roxio Creator BDAV Plugin (Version: 3.5.0)
Roxio Creator Copy (Version: 3.5.0)
Roxio Creator Data (Version: 3.5.0)
Roxio Creator DE (Version: 3.5.0)
Roxio Creator Tools (Version: 3.5.0)
Roxio Drag-to-Disc (Version: 9.1)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio Update Manager (Version: 6.0.0)
Scan (Version: 7.0.0.0)
ScannerCopy (Version: 7.0.0.0)
SearchAssist
SkinsHP1 (Version: 70.0.170.000)
SlideShow (Version: 70.0.170.000)
SolutionCenter (Version: 70.0.170.000)
Sonic CinePlayer Decoder Pack (Version: 4.2.0)
Sonic_PrimoSDK (Version: 70.0.170.000)
Status (Version: 70.0.170.000)
SUPERAntiSpyware (Version: 4.52.1000)
SupportSoft Assisted Service (Version: 15)
Toolbox (Version: 70.0.170.000)
TrayApp (Version: 70.0.170.000)
TurboTax 2010
TurboTax 2010 WinPerFedFormset (Version: 010.000.4227)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0483)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0214)
TurboTax 2010 wrapper (Version: 010.000.0157)
TurboTax 2011
TurboTax 2011 WinPerFedFormset (Version: 011.000.2894)
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0463)
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0214)
TurboTax 2011 wmsiper (Version: 011.000.1207)
TurboTax 2011 wrapper (Version: 011.000.0121)
Unload (Version: 7.0.0)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 70.0.170.000)
WIDCOMM Bluetooth Software (Version: 5.1.0.2700)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.8.0031.9)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinZip 15.5 (Version: 15.5.9468)
Xfinity.com Toolbar 3.5
Yahoo! Detect

========================= Memory info: ===================================

Percentage of memory in use: 45%
Total physical RAM: 2045.54 MB
Available physical RAM: 1117.12 MB
Total Pagefile: 3937.75 MB
Available Pagefile: 2873.7 MB
Total Virtual: 2047.88 MB
Available Virtual: 1969.84 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:232.76 GB) (Free:187.84 GB) NTFS
2 Drive d: () (Fixed) (Total:232.82 GB) (Free:231.17 GB) NTFS

========================= Users: ========================================

User accounts for \\STEVE4321

Administrator Guest HelpAssistant
Steve SUPPORT_388945a0 Tracy

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\Mini123111-01.dmp

**** End of log ****

#13 noknojon

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Posted 14 May 2012 - 10:42 PM

Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft Office
This shows several times in your Errors list -
Can you go > Start > Programs > Windows Updates > Look in the left side for Review your Update History, and see if there are several Failed updates.
Security Update for Microsoft Office should be there, but I do not know what M/soft KB item it will show as.

Please list any KB Item that shows there with a RED ( X ) beside it -

Thanks -

Edited by noknojon, 14 May 2012 - 10:42 PM.


#14 noknojon

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Posted 15 May 2012 - 02:37 AM

Download Spybot S&D to remove a toolbar or 2, and generally clean up -
Install to desktop > Check for updates, and run a scan (Check for errors) - If any items show at the end of the scan, click the ( + ) sign beside them and click Fix Selected

Do you have a HP Printer ? If not also delete Scan (Version: 7.0.0.0) and ScannerCopy (Version: 7.0.0.0)
There are also a lot of other files that only relate to HP Printers -

If any of these remain remove them from Control Panel > Add / Remove
Xfinity.com Toolbar 3.5

Java™ 6 Update 32 (Version: 6.0.320) - Note that current update for Java is now Version 7 update 3 - Open Control Panel > Click on Java > 2nd Tab is Update > Click this and it should give you a Version 7 update - Now delete any older versions

Download Security Check and post the repory back here -




#15 Steve W

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Posted 15 May 2012 - 01:13 PM

noknojon,

Thanks for the response. Sorry I couldn't get back to you sooner.

I can start working on this tonight and will report the results to you when available.

Steve




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