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Windows Update not working


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#1 skymaster191

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Posted 13 May 2012 - 01:37 PM

EDIT: Moved to Am I Infected ~ boopme

I have a home built PC with Windows 7 Home Premium and Kaspersky Internet Security Suite 2012. I have never had a problem with Windows Update before. But now for the first time, it isn't working. When I try to install updates, it returns message box 'some updates not installed' with error code 80072efd. This is what I have done so far:

1. Added updates URL's to Kaspersky trusted URL list
2. Generated Windows system health report, ran diagnostics and systems passed
3. Made sure Windows Firewall and Windows Defender are turned off, since I already use Kaspersky security suite.
4. Ran windows troubleshooting, and it claimed to have fixed Windows Update problems
5. Used disk defragmenter and cleared cache.
6. Ran a scan on my AV software, and it didn't indicate any viruses or threats.

Any other suggestions?

Edited by boopme, 13 May 2012 - 07:30 PM.


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#2 cryptodan

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Posted 13 May 2012 - 02:05 PM

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3 skymaster191

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Posted 13 May 2012 - 05:03 PM

Ok, I ran MiniToolbox and I posted the entire report below. I hope this program didn't mess up my PC. I have not attempted to install updates yet. Please advise on next step


Thanks, Dave

I removed the report, since I now have answers below

Edited by skymaster191, 13 May 2012 - 09:01 PM.


#4 coxchris

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Posted 13 May 2012 - 05:47 PM

cryptodan,

Error: (05/13/2012 11:26:08 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

These errors pop up on another member and it was a driver error Let me look for that thread. I haven't been able to provide him with any suggestions

skymaster191,

I try to Google the error codes and I have found Microsoft Answers to the problem by running

type in cmd in the search box right click on Run As Administrator,

Sfc /scannow in the command prompt. That command will scan and fix the Windows Protected Files and verify them

If you dont have success tis may help but I am not positive http://support.microsoft.com/kb/2328240

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#5 cryptodan

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Posted 13 May 2012 - 07:26 PM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can. If you have performed any of the scans below post the logs for those scans, and then perform the ones you have not done.

Please download and run Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Malwarebytes Anti-Malware

NOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are unchecked (leave all others checked):
    • Ignore files larger then 4mb
    • Ignore non-executable files

    Now Perform the scan with SUPERAntiSpyware as follows:
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

SAS Portable
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.

#6 skymaster191

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Posted 14 May 2012 - 11:14 AM

I have tried just about everything to fix this. Kapsersky is a very good Internet security suite. And it did not find any trace of malware. No reports, nothing. By the way, Kaspersky is still working fine on my PC. Still loading multi-daily update signatures. Now Windows Update won't even display available updates, in addition to not installing them. I have not tried new drivers or registry cleaning yet.

1. Can anyone recommend a free registry cleaner I can download?

2. What drivers would I install?

3. If nothing works, I guess I'll have to reinstall the OS. I'm not crazy about re-installing OS, software, and
applications. But it could take hours and hours to reload all the current signature updates with Kaspersky,
since I use dial-up! I use Windows 7 Home Premium for system builders. If I need to reinstall this, do I just use the original installation CD, or do I need to get a special reformat CD from Microsoft?

If someone can suggest something else? I really don't want to reinstall OS, Kaspersky, and all the other applications. I might just turn off updates till my current Kaspersky license expires. It's a pretty full-featured
suite that offers a lot of protection.

Edited by skymaster191, 14 May 2012 - 09:48 PM.


#7 cryptodan

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Posted 14 May 2012 - 01:18 PM

Please run the scans that I requested, and post the results.

Also please keep all posts and content in your posts it is very helpful to leave that information there.

Our stance on registry cleaners:


Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.

Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.

Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.

Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.

The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.

Edited by cryptodan, 14 May 2012 - 01:20 PM.


#8 skymaster191

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Posted 14 May 2012 - 06:53 PM

Bear with me please. I'm running the scans you asked for. Should submit results tonight

#9 skymaster191

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Posted 14 May 2012 - 09:45 PM

Ok. Not too long after I ran Mini Toolbox and Security Scan, this Java Installer box magically appeared out of nowhere. I installed it. Now Windows Update is loading updates right now. I didn't run the last two scans because the problem appears to have corrected itself. Please advise if I should take any other preventive measures. Results from the two scans are below.


Thanks very much for your help, and of course your patience.


MiniToolBox by Farbar Version: 18-01-2012
Ran by Dave (administrator) on 14-05-2012 at 16:49:11
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is enabled.
ProxyServer: http=127.0.0.1:59697

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 4

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20) = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Dave-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter copper.net:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : copper.net
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 4.240.39.130(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 67.211.172.29
67.211.172.30
NetBIOS over Tcpip. . . . . . . . : Disabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 20-CF-30-40-05-5A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{2FCF59AB-51E0-44FE-BC01-AE991A0369C4}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{351BDF58-B02A-4880-A928-1D5270AC7813}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:4f0:2782::4f0:2782(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 67.211.172.29
67.211.172.30
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:ce6:96f:fb0f:d87d(Preferred)
Link-local IPv6 Address . . . . . : fe80::ce6:96f:fb0f:d87d%13(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: paxdns1.domainnameserv.net
Address: 67.211.172.29

Name: google.com
Addresses: 173.194.73.113
173.194.73.139
173.194.73.138
173.194.73.100
173.194.73.101
173.194.73.102


Pinging google.com [173.194.73.101] with 32 bytes of data:
Reply from 173.194.73.101: bytes=32 time=339ms TTL=44
Reply from 173.194.73.101: bytes=32 time=339ms TTL=44

Ping statistics for 173.194.73.101:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 339ms, Maximum = 339ms, Average = 339ms
Server: paxdns1.domainnameserv.net
Address: 67.211.172.29

Name: yahoo.com
Addresses: 98.139.183.24
209.191.122.70
72.30.38.140


Pinging yahoo.com [72.30.38.140] with 32 bytes of data:
Reply from 72.30.38.140: bytes=32 time=281ms TTL=52
Reply from 72.30.38.140: bytes=32 time=389ms TTL=52

Ping statistics for 72.30.38.140:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 281ms, Maximum = 389ms, Average = 335ms
Server: paxdns1.domainnameserv.net
Address: 67.211.172.29

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
25...........................copper.net
10...20 cf 30 40 05 5a ......Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
1...........................Software Loopback Interface 1
11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
15...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 On-link 4.240.39.130 51
4.240.39.130 255.255.255.255 On-link 4.240.39.130 306
127.0.0.0 255.0.0.0 On-link 127.0.0.1 4531
127.0.0.1 255.255.255.255 On-link 127.0.0.1 4531
127.255.255.255 255.255.255.255 On-link 127.0.0.1 4531
224.0.0.0 240.0.0.0 On-link 127.0.0.1 4531
224.0.0.0 240.0.0.0 On-link 4.240.39.130 51
255.255.255.255 255.255.255.255 On-link 127.0.0.1 4531
255.255.255.255 255.255.255.255 On-link 4.240.39.130 306
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
15 1150 ::/0 2002:c058:6301::c058:6301
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:4137:9e76:ce6:96f:fb0f:d87d/128
On-link
15 1050 2002::/16 On-link
15 306 2002:4f0:2782::4f0:2782/128
On-link
13 306 fe80::/64 On-link
13 306 fe80::ce6:96f:fb0f:d87d/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/14/2012 00:07:59 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (05/14/2012 00:07:59 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (05/13/2012 10:55:32 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (05/13/2012 10:55:32 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (05/13/2012 09:02:33 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (05/13/2012 09:02:05 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (05/13/2012 09:01:57 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (05/13/2012 00:46:07 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (05/13/2012 11:26:08 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (05/13/2012 11:26:08 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.


System errors:
=============
Error: (05/14/2012 00:52:08 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (05/13/2012 11:13:56 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (05/13/2012 07:47:04 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (05/13/2012 03:37:44 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (05/13/2012 03:06:49 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (05/13/2012 02:37:43 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (05/13/2012 10:57:53 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (05/13/2012 09:40:31 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (05/13/2012 08:11:39 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:59:13 PM on ?5/?12/?2012 was unexpected.

Error: (05/12/2012 06:50:44 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}


Microsoft Office Sessions:
=========================
Error: (05/14/2012 00:07:59 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/14/2012 00:07:59 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/13/2012 10:55:32 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/13/2012 10:55:32 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/13/2012 09:02:33 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/13/2012 09:02:05 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/13/2012 09:01:57 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/13/2012 00:46:07 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3

Error: (05/13/2012 11:26:08 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/13/2012 11:26:08 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


=========================== Installed Programs ============================

"Wings of Prey" (Unistall) (Version: 1.0.3.1)
5600 (Version: 130.0.365.000)
5600_Help (Version: 82.0.242.000)
5600Trb (Version: 82.0.242.000)
64 Bit HP CIO Components Installer (Version: 6.2.1)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 10 ActiveX (Version: 10.0.32.18)
Adobe Reader 9.2 (Version: 9.2.0)
AIO_CDB_ProductContext (Version: 130.0.365.000)
AIO_CDB_Software (Version: 130.0.365.000)
AIO_Scan (Version: 130.0.421.000)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.14)
Atheros Ethernet Utility (Version: 1.1.0.7)
ATI AVIVO64 Codecs (Version: 11.6.0.50706)
ATI Catalyst Install Manager (Version: 3.0.812.0)
BufferChm (Version: 130.0.331.000)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2010.0706.2128.36662)
Catalyst Control Center Graphics Previews Vista (Version: 2010.0706.2128.36662)
Catalyst Control Center Localization All (Version: 2010.0706.2128.36662)
ccc-core-static (Version: 2010.0706.2128.36662)
ccc-utility64 (Version: 2010.0706.2128.36662)
CCC Help Chinese Standard (Version: 2010.0706.2127.36662)
CCC Help Chinese Traditional (Version: 2010.0706.2127.36662)
CCC Help Czech (Version: 2010.0706.2127.36662)
CCC Help Danish (Version: 2010.0706.2127.36662)
CCC Help Dutch (Version: 2010.0706.2127.36662)
CCC Help English (Version: 2010.0706.2127.36662)
CCC Help Finnish (Version: 2010.0706.2127.36662)
CCC Help French (Version: 2010.0706.2127.36662)
CCC Help German (Version: 2010.0706.2127.36662)
CCC Help Greek (Version: 2010.0706.2127.36662)
CCC Help Hungarian (Version: 2010.0706.2127.36662)
CCC Help Italian (Version: 2010.0706.2127.36662)
CCC Help Japanese (Version: 2010.0706.2127.36662)
CCC Help Korean (Version: 2010.0706.2127.36662)
CCC Help Norwegian (Version: 2010.0706.2127.36662)
CCC Help Polish (Version: 2010.0706.2127.36662)
CCC Help Portuguese (Version: 2010.0706.2127.36662)
CCC Help Russian (Version: 2010.0706.2127.36662)
CCC Help Spanish (Version: 2010.0706.2127.36662)
CCC Help Swedish (Version: 2010.0706.2127.36662)
CCC Help Thai (Version: 2010.0706.2127.36662)
CCC Help Turkish (Version: 2010.0706.2127.36662)
Copy (Version: 130.0.428.000)
Destinations (Version: 130.0.0.0)
DeviceDiscovery (Version: 130.0.465.000)
DocProc (Version: 13.0.0.0)
EPU-4 Engine (Version: 1.02.01)
eReg (Version: 1.20.138.34)
Express Gate (Version: 1.4.10.35)
Fax (Version: 130.0.418.000)
GPBaseService2 (Version: 130.0.371.000)
HP Customer Participation Program 13.0 (Version: 13.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Photosmart Essential 3.5 (Version: 3.5)
HP Photosmart Officejet and Deskjet All-In-One Driver Software 13.0 Rel. B (Version: 13.0)
HP Smart Web Printing 4.51 (Version: 4.51)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 4.000.011.006)
HPPhotoGadget (Version: 130.0.282.000)
HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000)
HPPhotosmartEssential (Version: 2.04.0000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
HydraVision (Version: 4.2.174.0)
iolo technologies' DriveScrubber 3 (Version: 3.9.2)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 21 (64-bit) (Version: 6.0.210)
Java™ 6 Update 29 (Version: 6.0.290)
Kaspersky Internet Security 2012 (Version: 12.0.0.374)
Logitech SetPoint 6.30 (Version: 6.30.43)
MarketResearch (Version: 130.0.374.000)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office XP Standard for Students and Teachers (Version: 10.0.2627.0)
Microsoft Visio Standard 2002 [English] (Version: 10.0.525)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Mozilla Firefox (3.6.28) (Version: 3.6.28 (en-US))
Mozilla Thunderbird (3.1.7) (Version: 3.1.7 (en-US))
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Netwaiting (Version: 2.5.59)
Network64 (Version: 130.0.572.000)
OCR Software by I.R.I.S. 13.0 (Version: 13.0)
PC Probe II (Version: 1.04.86)
PCI Soft Voice SoftRing Modem with SmartCP (Version: 7.80.6.0)
Platform (Version: 1.34)
Scan (Version: 13.0.0.0)
Shop for HP Supplies (Version: 13.0)
SmartWebPrinting (Version: 130.0.457.000)
SolutionCenter (Version: 130.0.373.000)
Status (Version: 130.0.469.000)
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 130.0.422.000)
UnloadSupport (Version: 11.0.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
VIA Platform Device Manager (Version: 1.34)
VLC media player 1.1.9 (Version: 1.1.9)
WebReg (Version: 130.0.132.017)
yuPlay client 0.7.21

========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 4094.18 MB
Available physical RAM: 2775.38 MB
Total Pagefile: 8186.54 MB
Available Pagefile: 6613.03 MB
Total Virtual: 4095.88 MB
Available Virtual: 3962.93 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:232.79 GB) (Free:184.58 GB) NTFS

========================= Users: ========================================

User accounts for \\DAVE-PC

Administrator Dave Guest

========================= Minidump Files ==================================

No minidump file found





Results of screen317's Security Check version 0.99.32
Windows 7 x64 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
Kaspersky Internet Security 2012
iolo technologies' DriveScrubber 3
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 29
Java version out of date!
Adobe Reader 9 Adobe Reader out of date!
Mozilla Firefox (3.6.28) Firefox out of Date!
Mozilla Thunderbird 3.1.7 Thunderbird out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Kaspersky Lab Kaspersky Internet Security 2012 avp.exe
Kaspersky Lab Kaspersky Internet Security 2012 x64 klwtblfs.exe
iolo Common Lib ioloServiceManager.exe
``````````End of Log````````````

#10 cryptodan

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Posted 14 May 2012 - 10:29 PM

Please run all requested scans and post the logs. Your issues maybe related to possible rootkit activity.

#11 skymaster191

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Posted 15 May 2012 - 10:07 AM

As long as you're sure it's safe to run those last two scans. The malwarebytes one says it might make changes to the registry. I just don't want to foul anything up, when it seems to be running ok.

Please advise.

#12 cryptodan

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Posted 15 May 2012 - 12:26 PM

I wouldn't recommend unsafe tools to ask people to run, I use those tools and they are perfectly safe.

#13 skymaster191

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Posted 15 May 2012 - 02:32 PM

Fair enough. Will run last two scans tonight

#14 skymaster191

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Posted 15 May 2012 - 10:23 PM

I have the report for Super Antispyware below. I ran a full scan on Kaspersky and it returned no threats. I was trying to save time, with all these scans, downloads and updates since I have dial-up. Is there a particular reason you want me to run Malwarebytes instead of the existing Kaspersky on my PC?



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/15/2012 at 07:16 PM

Application Version : 5.0.1148

Core Rules Database Version : 8602
Trace Rules Database Version: 6414

Scan type : Complete Scan
Total Scan Time : 00:30:42

Operating System Information
Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
UAC On - Limited User

Memory items scanned : 695
Memory threats detected : 0
Registry items scanned : 65752
Registry threats detected : 0
File items scanned : 46301
File threats detected : 1

Adware.Tracking Cookie
core.insightexpressai.com [ C:\USERS\DAVE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\MX3K8P2M ]

#15 cryptodan

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Posted 16 May 2012 - 04:43 AM

Malwarebytes Anti-Malware where as Kaspersky is Anti-Virus each product has differing detection methods.




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