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Peculiar Internet Issue With Win7


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#1 Darkfalz89

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Posted 13 May 2012 - 12:44 AM

First of all id like to say hi to the bleepingcomputer forums and to thank you for being here and answering all our off the wall questions. The problem I am currently experiencing is that of a particular internet blocking virus? So ive been having issues with my internet constantly dropping this week and having to reset my network in order to get connection, but as of today things got more complicated. The computer in question is a business computer i have in the garage that is connected wireless which i thought was the problem. I've always used a cisco usb wireless card and after not being able to connect no matter what i do I swapped to my netgear with no better result. What im getting is that no websites load up, so i keep getting "cannot connect to X website" but for some reason among the many sites i visit i can still connect to facebook. I can log in and do all the things i normally do so this ensures i am indeed connected to the internet but nothing else works. Ive tried Rkill, scanning my Nod32 and CCleaner and nothing is being picked up. I tried using hijack this and it seems to have found something but i cannot remove that 1 file in question.

The other peculiar issues im experiencing is upon booting in safe mode my computer locks up and when running disk cleanup it get to the point of removing the scanned temp files then loops to the select drive menu. I also noticed nod32 sometimes enables gamer mode for whatever reason... Ive had this internet blocking happen (minus the peculiar issues stated) on two computers within the same week but it was a fake antivirus program and because of it forcing me to download x program i was able to pinpoint the issue and find a removal guide, but this seems to be another best in itself. The other issues i could possibly think of is an unstable wireless connection but my ipad and other wireless devices are running all the sites/internet just fine. Ill be dragging the computer in question inside so i can directly connect and see if this is a wireless card issue shortly. Any suggestions?

Edited by hamluis, 13 May 2012 - 05:40 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Broni

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Posted 13 May 2012 - 02:44 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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