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HP desktop windows 7 random crashes


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#1 egchen

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Posted 12 May 2012 - 08:18 AM

I have a HP Pavilion with intel i7 processor which was bought about Jan 2011 from costco. Lately it has had occasional crashes, maybe once every couple days. I would like help in finding out why this is happening. I'm not sure of the exact specs of my computer. Where can I find this information? I ran the blue screen view and these were the results:

Caused By Driver : ndis.sys
Caused By Address : ndis.sys+22f7
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120911-32853-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 303,436
==================================================

==================================================
Dump File : 102511-41777-01.dmp
Crash Time : 10/25/2011 12:15:49 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`0ed82050
Parameter 3 : fffff800`00b9c518
Parameter 4 : fffffa80`0f8a8260
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\102511-41777-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 301,580
==================================================

==================================================
Dump File : 101711-33368-01.dmp
Crash Time : 10/17/2011 1:11:03 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`18bea050
Parameter 3 : fffff800`00b9c518
Parameter 4 : fffffa80`1914c1d0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101711-33368-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 304,268
==================================================

==================================================
Dump File : 082511-47954-01.dmp
Crash Time : 8/25/2011 8:12:01 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`0ccdf050
Parameter 3 : fffff800`0430a518
Parameter 4 : fffffa80`12bb7a50
Caused By Driver : usbccgp.sys
Caused By Address : usbccgp.sys+badfa50
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\082511-47954-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
Dump File Size : 302,996
==================================================

==================================================
Dump File : 042711-30076-01.dmp
Crash Time : 4/27/2011 12:09:51 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`1c7f5050
Parameter 3 : fffff800`00b9c518
Parameter 4 : fffffa80`1bd6c010
Caused By Driver : usbccgp.sys
Caused By Address : usbccgp.sys+14c7a010
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042711-30076-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
Dump File Size : 303,444
==================================================

==================================================
Dump File : 040111-31481-01.dmp
Crash Time : 4/1/2011 7:18:06 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`1cae5050
Parameter 3 : fffff800`00b9c518
Parameter 4 : fffffa80`164c17b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040111-31481-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
Dump File Size : 302,164
==================================================

==================================================
Dump File : 012411-30217-01.dmp
Crash Time : 1/24/2011 11:37:06 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`0cc3f050
Parameter 3 : fffff800`00b9c518
Parameter 4 : fffffa80`11ab6550
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012411-30217-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
Dump File Size : 301,652
==================================================

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#2 egchen

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Posted 12 May 2012 - 08:24 AM

Some additional info
Model HP HPE-450t
processor intel core i7 cpu 870@2.93 ghz
installed mem: 12. GB
system 64 bit

#3 noknojon

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Posted 12 May 2012 - 05:23 PM

Please post a snapshot with Speccy for more system details =
How to Publish a snapshot with Speccy <<-- Directions

From your list there is not one BSOD listed this year and that was your claim -
The top listed dump has no date and all the others are from 6 to 16 months ago. Are you sure this is from the correct computer ? ?
Crash Time : 10/25/2011 12:15:49 PM
Crash Time : 10/17/2011 1:11:03 PM
Crash Time : 8/25/2011 8:12:01 PM
Crash Time : 4/27/2011 12:09:51 PM
Crash Time : 1/24/2011 11:37:06 AM

Thank You -

Edited by noknojon, 12 May 2012 - 05:34 PM.


#4 egchen

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Posted 14 May 2012 - 02:43 PM

Here is the info via speccy:

http://speccy.piriform.com/results/7XpHdOlMZOxHiNQpYNaC4Fy

I'm not sure why BSOD only lists those shutdowns. Are there other shutdowns that are not recorded by that program? How would I find those? There have been at least 10 shutdowns in the last couple months. Sometimes I'm actively using the browser or something on the internet. Other times I come back and find that the computer has frozen(with nothing on the screen) and then when I hit the power button and it turns on, it says I had an improper shutdown. Thanks.




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