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Random freeze and restart


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#1 IcarusLives

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Posted 12 May 2012 - 03:18 AM

Hello all, ever since I reinstalled windows 7 a while back Ive been having problems with my computer randomly freezing up and then restarting. It usually does this when I am surfing the net or watching a HD video 720p or above. Sometimes just before it restarts it will mention something about reference memory. I notice my computer also restarts when I leave it sit for a while but it almost seems random. Thanks a lot in advance.

Attached Files


Edited by IcarusLives, 12 May 2012 - 04:10 PM.


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#2 Tek022

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Posted 12 May 2012 - 04:03 AM

Is your computer giving you a BSOD or just immediately restarting?

Use MemTest86+ to test your memory for failure.

  • You will need:
    • A new blank CD (CD-R) or a re-writable CD (CD-RW).
  • Using a working computer, go to http://www.memtest.org/#downiso and download the latest version of the Pre-Compiled Bootable ISO (.zip). Extract the .zip file's contents to your desktop.
  • Burn the .ISO image file on the desktop to a CD.
    Follow these instructions if you are not familiar with burning an .ISO image file to disc.
  • Boot the affected computer from the CD.
    You may need to configure the BIOS or use the Boot Menu to boot first from the CD.
  • Memtest86+ will begin testing automatically and continuously.

    • Important! Allow the test to run as long as possible, preferably 24 hours.
    • Errors will be listed in red.
    • Only one error is necessary to fail the test. There is no need to continue. You may either press the Esc key to reboot or you may simply turn the computer off.
  • If an error is listed and you are comfortable working inside the computer, follow these steps:
    • Important! Static electricity is dangerous to electronics. Discharge yourself by touching a bare metal spot on the case before you touch anything inside the case.
    • Open the case and remove every stick of RAM except for the one closest to the CPU.
    • Boot from the CD and allow Memtest86+ to run as long as possible, preferably 6 hours.
    • If there are no errors, turn the computer off, remove the RAM stick, put the next one in its place, and retest.
    • Repeat this pattern for any additional RAM sticks.
  • Report your findings in your next reply.

Edited by Tek022, 12 May 2012 - 04:05 AM.


#3 IcarusLives

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Posted 12 May 2012 - 08:40 AM

It just restarts most of the time, sometimes I get a real quick BSOD. I ran a memtest before and it came back with no errors. Later I took out one of my memory sticks, my computer stopped freezing and restarts near as often but it still happens at random times. This all started happening immediately following a full re-installation of Windows 7.

#4 computerxpds

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Posted 12 May 2012 - 09:55 AM

Hello,

Could you please post full system specs, such as amount of ram installed and manufacturer and model of the computer.

After the reinstall did you be sure that you installed all of your chip set drivers as well as video drivers?
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#5 IcarusLives

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Posted 12 May 2012 - 04:12 PM

System specs are attached. Yeah, I updated all the drivers I could to current.

#6 Tek022

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Posted 13 May 2012 - 04:37 AM

It just restarts most of the time, sometimes I get a real quick BSOD. I ran a memtest before and it came back with no errors. Later I took out one of my memory sticks, my computer stopped freezing and restarts near as often but it still happens at random times. This all started happening immediately following a full re-installation of Windows 7.


Maybe that BSOD can help us out.

  • Please follow this procedure: Jcgriff2's BSOD Posting Instructions

    • Important!
    • Running BSOD_Windows7_Vista_v2.64_jcgriff2_.exe will automatically run autoruns.exe. Make sure they both are in the same location.
    • Do not attach the .zip file to your next post as directed in Step 4. It will be too large and will fail. Upload the file to Mediafire (or another file-sharing site) and copy/paste the weblink in your next post.
  • Please download MiniToolBox and run it.
    • Checkmark following boxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    Result.txt will be saved in the same directory the tool is run.


#7 IcarusLives

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Posted 14 May 2012 - 01:01 AM

http://www.mediafire.com/?o2t2zkbd5bl5ke4

Thats the results of the tests.

Attached Files


Edited by IcarusLives, 14 May 2012 - 01:03 AM.


#8 Tek022

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Posted 14 May 2012 - 01:51 AM

Thanks for that information.

If you can, I want you to try this:


Use System File Checker (SFC) to scan for corrupted system files.

  • Click the Start Orb and type cmd. In the search results, right-click cmd and select Run as Administrator.
  • At the prompt, type the following command and press Enter:

    sfc /scannow

    Important! There is a space between sfc and /scannow
    Be patient as this process may take a while. If SFC find errors it cannot correct, it may ask you to insert your Windows CD.
    When SFC finishes, it will show you a summary of it's scan.
  • If errors were found:
    • Type the following two commands, pressing Enter after each one:

      :step1: findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

      Important! There is a space between findstr and /c:"[SR]" and %windir%\logs\cbs\cbs.log and >sfcdetails.txt


      :step2: notepad sfcdetails.txt

      Important! There is a space between notepad and sfcdetails.txt

    • Copy/paste the content of notepad into your next post.
  • Restart your computer.

Important! Run Windows Update immediately after restarting if you had to use your Windows CD during this operation.

Edited by Tek022, 14 May 2012 - 01:52 AM.


#9 AustrAlien

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Posted 14 May 2012 - 01:53 AM

giveio.sys Thu Apr 04 13:33:25 1996

I am not sure what to make of the date on this file!

Please download SystemLook.exe and save it to your Desktop.
  • alternate download link
    For users of Windows 64 bit systems: SystemLook (64-bit)
  • Double-click SystemLook.exe to run it.
  • Copy the content of the following code box and paste into the main text field:
    :filefind
    giveio.sys
    
  • Click the Look button to start the scan.
    Please be patient, as it may take a little time.
  • When finished, a Notepad window will open with the results of the scan.
  • Please copy & paste the entire content of this log in your next reply.
Note: The log, SystemLook.txt, is saved on your Desktop.

giveio.sys normally is associated with Speedfan.
speedfan.sys Sat Mar 19 03:08:45 2011
  • Un-install Speedfan in the normal manner and then run SystemLook again to see whether giveio.sys has been removed. Post the result of that too.

Windows system files are outdated.
  • Visit Windows Updates and install all available updates.
  • Keep checking for updates until there are no more available.

Avast! is hopelessly outdated:
aswFsBlk.SYS Tue Jun 29 06:32:32 2010
aswMonFlt.sys Tue Jun 29 06:32:55 2010
aswRdr.SYS   Tue Jun 29 06:33:12 2010
aswSP.SYS    Tue Jun 29 06:37:28 2010
aswTdi.SYS   Tue Jun 29 06:37:50 2010
Un-install Avast! and then run the removal tool.
  • Restart the computer.
Download and install the latest version of a free antivirus:
Ensure that the Windows firewall is enabled.

========================
BSOD BUGCHECK SUMMARY: one minidump available
................................................................
Loading Dump File [C:\CactusIsland\IcarusLives_BC\Windows7_Vista_jcgriff2\051212-17671-01.dmp]
Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
Debug session time: Sun May 13 00:11:47.627 2012 (UTC + 10:00)
System Uptime: 0 days 0:43:40.534
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+19e )
DRIVER_CORRUPTED_EXPOOL (c5)
BUGCHECK_STR: 0xC5_2
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: firefox.exe
FAILURE_BUCKET_ID: 0xC5_2_nt!ExDeferredFreePool+19e
Bugcheck code 000000C5
Arguments 00000000 00000002 00000000 8311b78e
BiosVersion = V1.12
BiosReleaseDate = 01/30/2008
SystemManufacturer = Gateway
SystemProductName = 945GT-GN
BaseBoardVersion = 1.0
CPUID: "Intel® Pentium® D CPU 3.00GHz"
MaxSpeed: 3000
CurrentSpeed: 2999
................................................................

AustrAlien
Google is my friend. Make Google your friend too.

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#10 IcarusLives

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Posted 14 May 2012 - 02:11 AM

Here is the information requested by Tek and AustrAlien. I have updated my Windows to current, deleted speedfan, and avast.

Attached Files


Edited by IcarusLives, 14 May 2012 - 04:17 AM.





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