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Problems identifying issue, browsers (plural) not loading


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4 replies to this topic

#1 John on computer

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Posted 11 May 2012 - 07:00 AM

Hello, nice to meet you all

I'm having a bit of a problem with my laptop. None of my browsers (chrome, firefox, IE9) will load up any pages. Chrome loads blank ones, but nothing requiring internet access. Last time this happened (with a different computer I might add) it turned out to be a VBS rootkit (from what I remember).

As well as the browser not loading, MBAM and Security Essentials won't update (except in safe mode, but even then it's only MBAM that does) but they will run. It does give an error message when they try to update however, it's not just a matter of them crashing.

I've run GMER and TDSSkiller and an updated MBAM on the computer (from a USB drive) but nothing shows up in MBAM and TDSS and I can't really make head nor tails of the results of GMER :).

The laptop is at home and I'm at work at the moment, so I'll post any required logs when I get back, but does anyone have any ideas? I've never had all the browsers have the same problem before, usually just chrome.

Thanks for any help you can give, guys and gals!

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#2 Guest_Xircal_*

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Posted 11 May 2012 - 08:29 AM

Hi there,

Please do the following.

  • Click Start and in the Search field, type: CMD
  • Right click the link which appears and choose "Run As Administrator".
  • At the prompt, type the following and hit Enter: netsh winsock reset
  • Type: EXIT to close the command prompt and then reboot.
When the PC reboots to the desktop, try and go on the Web somewhere. It doesn't matter which browser you use.

#3 boopme

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Posted 11 May 2012 - 08:30 PM

Also you should copy paste your GMER log here so I can review it.
What is your Operating System?

Do they work in Safe Mode with Networking?
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#4 John on computer

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Posted 13 May 2012 - 07:43 AM

Hello again

Thanks so much, Xircal, that's fixed it completely! Amazing.

Sorry to have wasted everyone's time...

Cheers

John

#5 Guest_Xircal_*

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Posted 13 May 2012 - 08:04 AM

You're welcome.




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