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I think i have a Virus!!!


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#1 dierthling

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Posted 11 May 2012 - 01:06 AM

Hello,

My computer just turned off by itself. It showed a blue screen and then when I turned it back on I got this message in Opera

"Stop (blue screen) error caused by a device or driver

You received this message because a hardware device, its driver, or related software has caused a stop error, also called a blue screen error. This type of error means the computer has shut down abruptly to protect itself from potential data corruption or loss. In this case, we were unable to detect the specific device or driver that caused the problem.

The following troubleshooting steps might prevent the stop error from recurring. Try them in the order given. If one step does not solve the problem, then move on to the next one."

I had a virus problem before and it said if when I do control, alt delete I saw more than 1 iexplore.exe there may be a problem, well I have 2!!! Please help. Last time it was such a headache to fix!!!! Thanks so much!!!

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#2 boopme

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Posted 11 May 2012 - 08:34 PM

Welcome! what is your OPerating System?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 dierthling

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Posted 12 May 2012 - 01:25 AM

Sorry I forgot to mention that, I was a little distracted : }. It is Miicrosft WIndows XP Home edition Version 2002 service pack 3.

#4 boopme

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Posted 13 May 2012 - 02:47 PM

Sorry for the delay,, please run these 2 scans.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware Posted Image and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, go to Start > All Programs > Malwarebytes Anti-Malware folder > Tools > click on Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).



I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 dierthling

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Posted 13 May 2012 - 08:51 PM

This is the malwarebytes scan report. I am still waiting for the ESET scan to finish.

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.05.11.02

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Taneka :: HP1 [administrator]

5/13/2012 5:54:01 PM
mbam-log-2012-05-13 (17-54-01).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 243581
Time elapsed: 40 minute(s), 40 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#6 dierthling

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Posted 14 May 2012 - 09:12 AM

The ESET scan didn't produce a log because it said no threats found.

#7 boopme

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Posted 14 May 2012 - 02:28 PM

There will one IEXPLORE.exe process for each Tab that you have open, plus another one.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 dierthling

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Posted 15 May 2012 - 12:50 AM

Okie dokie. I am using Opera right now and there are no iexplore.exe... only i explorer.exe. Maybe I was just being paranoid after that last virus headache I encountered. Thanks so much!!!

#9 boopme

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Posted 15 May 2012 - 09:56 AM

Is it spelled exactly like that? i explorer.exe

That would be malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 dierthling

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Posted 15 May 2012 - 11:47 AM

Yes. When I do a control alt delete, under "Image Name" there is an explorer.exe

#11 dierthling

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Posted 15 May 2012 - 11:49 AM

In my previous post I meant 1 explorer.exe

#12 boopme

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Posted 15 May 2012 - 01:30 PM

Press Ctrl+Alt+Del, open task manger.

Click Processes tab and find explorer.exe file9s0.

Select End Process for each.

Click Applications tab and click on New Task.


Click Start Then Run command and type explorer.exe and click OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 dierthling

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Posted 15 May 2012 - 03:32 PM

When I end task on the explorer.exe (tt doesn't say file9s0) everything goes away. My bar down the bottom and all my icons so I forced my computer off and restarted it.

When I did the start run explorer.exe my documents folder opened.

#14 boopme

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Posted 16 May 2012 - 09:50 AM

Please run SFC (System File Checker)
Please run System File Checker sfc /scannow... For more information on this tool see How To Use Sfc.exe To Repair System Files

NOTE for Vista/WIN 7 users..The command needs to be run from an Elevated Command Prompt.Click Start, type cmd into the Start/Search box,
right-click cmd.exe in the list above and select 'Run as Administrator'


You will need your operating system CD handy.

Open Windows Task Manager....by pressing CTRL+SHIFT+ESC

Then click File.. then New Task(Run)

In the box that opens type sfc /scannow ......There is a space between c and /

Click OK
Let it run and insert the CD when asked.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 dierthling

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Posted 16 May 2012 - 09:54 AM

I have a netbook, no CD drive : (, is that gonna be a problem?




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