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WINDOWS VISTA 32BIT WINDOWS UPDATE ERRORS


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#1 Bluefox76

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Posted 10 May 2012 - 11:55 PM

I HAVE A PROBLEM WITH A DELL INSPIRON 1521 LAPTOP WITH AN AMD ATHELON 64 X2 DUAL CORE PROCESSOR TK-55 1.80 GHZ. IT HAS WINDOWS VISTA (32BIT) HOME PREMIUM INSTALLED. THE HARD DRIVE WAS RECENTLY FORMATTED USING THE DISKS THAT CAME WITH THE MACHINE, VISTA AND ALL PERTINENT DRIVERS WERE RE-INSTALLED SO THE LAPTOP WOULD SEEM FACTORY FRESH. THE INSTALLED RAM FROM DELL WAS ONLY 854 MB, SO WE EXCHANGED THE CHIPS FOR TWO NEW MEMORY CHIPS THAT ARE EACH 2 GB AND NOW THE MEMORY IS 3454 MB. NOT SURE WHY THE MEMORY ONLY READS 3454 INSTEAD OF 4 GBS, BUT I READ SOMEWHERE THAT IT HAS TO DO WITH HOW WINDOWS IS DISTRIBUTING THE MEMORY FOR DIFFERENT PROCESSES.. WHATEVER, THE MACHINE NOW PERFORMS MUCH FASTER.

HERE IS THE PROBLEM.. THE MACHINE WAS DOWNLOADING AND INSTALLING MANY WINDOWS UPDATES. EVERYTHING WAS GOING ALONG OKAY, BUT THEN I STARTED RECEIVING SOME UPDATE FAILURES NAMELY FOR UPDATE KB929777 AND FOR SERVICE PACK 1. I FOLLOWED WINDOWS HELP WITH ERRORS ADVICE AND RAN A MICROSOFT FIXIT WHICH DELETED SOME TEMPORARY FILES AND INSTALL LOGS. THIS SEEMED TO CORRECT THE ISSUE (OR SO I THOUGHT) BECAUSE AFTER REBOOTING AFTER THE REPAIR, WINDOWS UPDATE AUTOMATICALLY STARTING RUNNING AND DOWNLOADING SP1. IT SEEMED TO DOWNLOAD THE WHOLE THING (IT TOOK FOREVER) AND THEN AFTERWARDS IT SAID IT NEEDED TO RESTART. WELL I DID THIS, BUT THE SCREEN JUST WENT BLACK AND WOULD NOT RESTART. I LET IT RUN OVERNIGHT, JUST INCASE IT WAS ONLY A MATTER OF TAKING A REALLY REALLY LONG TIME, BUT THE NEXT DAY IT WAS THE SAME. I REMOVED THE BATTERY AND I THOUGHT I TRICKED IT INTO RESTARTING INTO SAFE MODE, BUT ALL THIS CODE STARTING COMING UP AND THEN IT FROZE.. THE LAST LINE OF CODE ENDED IN crcdisk.sys. AFTER WAITING A REALLY LONG TIME AGAIN (JUST TO BE SURE) I RESTARTED AT THE LAST GOOD CONFIGURATION.. I FIGURED I WOULD JUST USE SYSTEM RESTORE. INSTEAD, A SCREEN CAME UP TELLING ME THE COMPUTER WOULD NOT START AND I NEEDED TO INSTALL MY WINDOWS INSTALLATION DISK AND I NEEDED TO RUN A REPAIR. I PUT THE DISK IN, I RAN A REPAIR.. IT DIDN'T WORK, SO I TRIED RUNNING IT AGAIN AND THIS TIME THE REPAIR WORKED AND THE COMPUTER REBOOTED.

WINDOWS UPDATE CAME BACK ON AND TOLD ME THAT THE SP1 AND UPDATE KB929777 HAD FAILED. I RAN WINDOWS UPDATE AGAIN (AS AN ADMINISTRATOR) AND THE UPDATES THAT HAD PREVIOUSLY FAILED REAPPEARED WITH SOME ADDITIONAL UPDATES. I HIT INSTALL UPDATES (BUT NOT FOR THE SP1, I DIDN'T WANT THE COMPUTER NOT TO RESTART AGAIN) AGAIN EVERYTHING LOADED EXCEPT FOR UPDATE KB929777. IT GAVE ME WINDOWS ERROR CODE 8000FFFF. I USED WINDOWS HELP AGAIN AND RAN MICROSOFT FIXIT WHICH SUPPOSEDLY WENT INTO MY REGEDIT HKLM AND REMOVED SOME ENTRIES FROM THE COMPONENTS FOLDER, BUT IT DIDN'T WORK. I GOOGLED THIS PROBLEM AND FOUND A SUGGESTION PERTAINING TO PERMISSIONS FOR USERS, SO I FOLLOWED THE INSTRUCTIONS, BUT THAT DIDN'T WORK EITHER. ANOTHER SUGGESTION I READ SAID TO UNINSTALL UPDATE KB929777 AND DO A MANUAL DOWNLOAD OF UPDATE KB929777 AND SAVE IT TO MY COMPUTER AND DOWNLOAD FROM THERE. I COULDN'T UNINSTALL SOMETHING THAT NEVER INSTALLED, BUT I DID DO THE MANUAL DOWNLOAD AND TRIED TO INSTALL, BUT THAT DIDN'T WORK EITHER. FINALLY I FOLLOWED SOME ADVICE THAT SUGGESTED I GO INTO CONTROL PANEL, ADMIN, SERVICES AND THEN CHANGE WINDOWS UPDATE FROM DELAYED START AUTOMATIC, TO ONLY AUTOMATIC. THIS DIDN'T WORK EITHER.

SO OTHER THAN REFORMATTING AGAIN AND INSTALLING XP, I'M NOT SURE WHAT TO DO. IT APPEARS THAT THIS WAS A HUGE PROBLEM A FEW YEARS AGO WITH VISTA AND IN PARTICULAR DELL COMPUTERS. I'M NOT AN EXPERT, BUT PROBABLY AN ABOVE AVERAGE INTERMEDIATE USER. IT'S RARE THAT I CAN'T FIX A PROBLEM BY READING FORUMS LIKE THIS ONE, BUT I'M ALL OUT OF IDEAS. EVEN IF I GET THE KB929777 UPDATE INSTALLED, I'M NOT SURE IF I SHOULD STILL INSTALL SP1. IS IT POSSIBLE TO ONLY DOWNLOAD WHATEVER THE LAST SERVICE PACK IS SO I DON'T HAVE TO DOWNLOAD 1, OR IS IT MANDATORY TO DOWNLOAD ALL SERVICE PACKS IN ORDER OF RELEASE? MY THINKING WAS, HEY, I CAN DOWNLOAD THE LATEST ITUNES VERSION WITHOUT HAVING TO DOWNLOAD AN OLD ONE FIRST, SO MAYBE I CAN JUST SKIP RIGHT TO SP4 OR WHATEVER THE LAST SP WAS FOR VISTA.

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#2 hamluis

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Posted 11 May 2012 - 10:28 AM

<<THE HARD DRIVE WAS RECENTLY FORMATTED...>>

Why?

Did you run the Dell Diagnostics to check the functional status of the hard drive?

Louis

#3 Bluefox76

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Posted 11 May 2012 - 12:24 PM

THIS COMPUTER WAS GIVEN TO US BY A FAMILY MEMBER WHO BOUGHT A NEW COMPUTER.. IT HAD MANY PROGRAMS THAT HAD BEEN INSTALLED AND UNINSTALLED... MANY REGISTRY CHANGES.. THE SYSTEM WAS A BIT SWISS CHEESED, AND RAN SOOOO SLOW. SO AFTER RUNNING DELL DIAGNOSTICS AND MANY DIFFERENT PROGRAMS (WHICH TOOK FOREVER BECAUSE IT WAS SO SLOW) TO MAKE SURE THERE WERE NO VIRUSES, MALWARE, SPYWARE, ETC. WE DECIDED JUST TO DO A FORMAT AND REINSTALL WINDOWS WITH THE DISKS THAT CAME WITH THE MACHINE. THIS WAY WE WOULD BE STARTING FRESH. I'VE DONE THIS WITH OTHER COMPUTERS IN THE PAST AND IT'S WORKED OUT GREAT. IT WAS WORKING GREAT WITH THIS MACHINE AS WELL, UNTIL THE UPDATE ERRORS A FEW DAYS LATER. COINCIDENTALLY, WHILE LOOKING THROUGH THE MANUALS AND PAPERWORK THAT CAME WITH THE LAPTOP, WE FOUND A RECEIPT THAT SHOWED THE PREVIOUS OWNER HAD SENT THE LAPTOP BACK TO DELL A FEW YEARS AGO AND HAD A REPLACEMENT HARD DRIVE INSTALLED. THE PRIMARY COMPLAINT WITH THE MACHINE WAS ABOUT SLOW PERFORMANCE AND DELL DIAGNOSED THAT THERE WAS A PROBLEM WITH THE HARD DRIVE. AS I MENTIONED THE ORIGINAL RAM WAS 854.. WHY THEY DIDN'T TELL THE PREVIOUS OWNER SHE SHOULD UPGRADE THE RAM IS BEYOND ME. I SUPPOSE BECAUSE THEY COULD GET MORE MONEY BY REPLACING THE HARD DRIVE.

ANYWAY, THE LAPTOP IS IN PRETTY GREAT SHAPE; NO HARDWARE MALFUNCTIONS THAT I AM AWARE OF. NO VIRUSES OR ANY ISSUES LIKE THAT. THE PROBLEM IS WITH THE UPDATES, WHICH FROM MY GOOGLE SEARCHES WAS A PROBLEM FOR MANY, MANY PEOPLE WITH VISTA.

#4 narenxp

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Posted 11 May 2012 - 11:43 PM

ANOTHER SUGGESTION I READ SAID TO UNINSTALL UPDATE KB929777 AND DO A MANUAL DOWNLOAD OF UPDATE KB929777 AND SAVE IT TO MY COMPUTER AND DOWNLOAD FROM THERE. I COULDN'T UNINSTALL SOMETHING THAT NEVER INSTALLED

Did you search for kb929777 in installed updates?

Edited by narenxp, 11 May 2012 - 11:46 PM.


#5 Bluefox76

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Posted 12 May 2012 - 11:44 AM

<<WINDOWS UPDATE CAME BACK ON AND TOLD ME THAT THE SP1 AND UPDATE KB929777 INSTALLATION HAD FAILED>>

SEE ABOVE, BUT YES, I DID CHECK UNDER ADD REMOVE PROGRAMS AND THAT UPDATE NEVER INSTALLED..

DOES ANYONE HAVE ANY SUGGESTIONS ON HOW TO REPAIR THIS? I THINK I'VE GIVEN YOU GUYS ABOUT AS MUCH INFO AS I CAN ON EVERYTHING I'VE DONE AND ALL THE ERROR CODES I'VE RECEIVED. ARE THERE ANY PROGRAMS I CAN LOAD TO DO SOME SCANS OR REPAIRS? I KNOW THERE ARE A LOT OF OPTIONS FOR REPAIRS WHEN THE PROBLEM IS SOMETHING LIKE MALWARE OR A VIRUS, BUT I'M NOT FAMILIAR WITH THIS TYPE OF ISSUE. ALSO, IF SOMEONE COULD ANSWER THE QUESTIONS FROM MY INITIAL POST I'D APPRECIATE IT.

<< EVEN IF I GET THE KB929777 UPDATE INSTALLED, I'M NOT SURE IF I SHOULD STILL INSTALL SP1. IS IT POSSIBLE TO ONLY DOWNLOAD WHATEVER THE LAST SERVICE PACK IS SO I DON'T HAVE TO DOWNLOAD 1, OR IS IT MANDATORY TO DOWNLOAD ALL SERVICE PACKS IN ORDER OF RELEASE? >>

#6 InadequateInfirmity

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Posted 12 May 2012 - 06:02 PM

Open Notepad and copy the text below into it and save it to your desktop call it updatefix.reg then right click it and select merge Reboot your machine


run sfc /scannow
http://www.vistax64.com/crashes-debugging/293687-sfc-scannow.html then reboot your machine and visit windows update.
http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5

Please create a restore point prior to doing this,standard for any registry adjustments, :)
http://www.vistax64.com/tutorials/76332-system-restore-point-create.html


Start copying below the line.

_________________________________________________________________


Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv]
"PreshutdownTimeout"=dword:036ee800
"DisplayName"="Windows Update"
"ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\
74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\
6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,00,00
"Description"="Enables the detection, download, and installation of updates for Windows and other programs. If this service is disabled, users of this computer will not be able to use Windows Update or its automatic updating feature, and programs will not be able to use the Windows Update Agent (WUA) API."
"ObjectName"="LocalSystem"
"ErrorControl"=dword:00000001
"Start"=dword:00000002
"DelayedAutoStart"=dword:00000001
"Type"=dword:00000020
"DependOnService"=hex(7):72,00,70,00,63,00,73,00,73,00,00,00,00,00
"ServiceSidType"=dword:00000001
"RequiredPrivileges"=hex(7):53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,72,\
00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,\
65,00,61,00,74,00,65,00,47,00,6c,00,6f,00,62,00,61,00,6c,00,50,00,72,00,69,\
00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,65,00,\
61,00,74,00,65,00,50,00,61,00,67,00,65,00,46,00,69,00,6c,00,65,00,50,00,72,\
00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,54,00,63,00,\
62,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,\
00,41,00,73,00,73,00,69,00,67,00,6e,00,50,00,72,00,69,00,6d,00,61,00,72,00,\
79,00,54,00,6f,00,6b,00,65,00,6e,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,\
00,67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,72,00,73,00,6f,00,\
6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,\
00,00,00,53,00,65,00,49,00,6e,00,63,00,72,00,65,00,61,00,73,00,65,00,51,00,\
75,00,6f,00,74,00,61,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,\
00,00,00,00,00
"FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
00,01,00,00,00,60,ea,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Parameters]
"ServiceDll"=hex(2):43,00,3a,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,\
00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,77,00,75,00,\
61,00,75,00,65,00,6e,00,67,00,2e,00,64,00,6c,00,6c,00,00,00
"ServiceMain"="WUServiceMain"
"ServiceDllUnloadOnStop"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Security]
"Security"=hex:01,00,14,80,78,00,00,00,84,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,00,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,48,00,03,00,00,00,00,00,14,00,9d,00,02,00,01,01,00,00,00,00,00,\
05,0b,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,ff,01,0f,00,01,01,00,00,00,00,00,05,12,00,00,00,01,\
01,00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Enum]
"0"="Root\\LEGACY_WUAUSERV\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

________________________________________________________________________________________________________________________--

After the above then please do the following,

Please download the windows all in one repair tool.
http://majorgeeks.com/downloadget.php?id=7141&file=15&evp=18a37c9c3804bd022748a38eb328614e
. Make sure and back up your registry also create a restore point.This is standard for any registry adjustments.Go To step 4 and back your system up .Then go to Start Repairs Custom Mode. Then Uncheck the following boxes.


Repair windows Firewall
Repair Cd/dvd Not working

Make sure that restart/shutdown system is ticked. Then Start the repairs.

Make sure when you run this tool that it is the only thing that you run close everything including your browser for best chance of this program doing its job.

Let me know how it goes.

Edited by InadequateInfirmity, 12 May 2012 - 06:03 PM.


#7 Bluefox76

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Posted 13 May 2012 - 03:34 PM

thanks so much.. I will try this when I get home today from the Mother's Day holiday..

#8 InadequateInfirmity

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Posted 13 May 2012 - 10:03 PM

thanks so much.. I will try this when I get home today from the Mother's Day holiday..


Ok please let us know how it goes. :)

#9 Bluefox76

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Posted 29 May 2012 - 04:30 PM

Hi.. sorry for the delay in getting back to you about my issue. Today was the 1st time I've seen the laptop. I copied the information pasted above and saved it as instructed, but when I right clicked and tried to merge I received the message in the Attached File  registry editor error message.jpg   155.62KB   5 downloads attached screen shot. Now what?

#10 InadequateInfirmity

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Posted 29 May 2012 - 05:54 PM

Hmm thats odd try copying everything inside the code box. you will still need to open notepad and copy everything in the code box and name it updatefix.reg save it to your desktop then right click and select merge.
if you are still unable to use windows update then ....
Please download FarbarServiceScanner and run it on the computer with the issue.


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv]
"PreshutdownTimeout"=dword:036ee800
"DisplayName"="Windows Update"
"ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\
  74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
  00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\
  6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,00,00
"Description"="Enables the detection, download, and installation of updates for Windows and other programs. If this service is disabled, users of this computer will not be able to use Windows Update or its automatic updating feature, and programs will not be able to use the Windows Update Agent (WUA) API."
"ObjectName"="LocalSystem"
"ErrorControl"=dword:00000001
"Start"=dword:00000002
"DelayedAutoStart"=dword:00000001
"Type"=dword:00000020
"DependOnService"=hex(7):72,00,70,00,63,00,73,00,73,00,00,00,00,00
"ServiceSidType"=dword:00000001
"RequiredPrivileges"=hex(7):53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,72,\
  00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,\
  65,00,61,00,74,00,65,00,47,00,6c,00,6f,00,62,00,61,00,6c,00,50,00,72,00,69,\
  00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,65,00,\
  61,00,74,00,65,00,50,00,61,00,67,00,65,00,46,00,69,00,6c,00,65,00,50,00,72,\
  00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,54,00,63,00,\
  62,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,\
  00,41,00,73,00,73,00,69,00,67,00,6e,00,50,00,72,00,69,00,6d,00,61,00,72,00,\
  79,00,54,00,6f,00,6b,00,65,00,6e,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,\
  00,67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,72,00,73,00,6f,00,\
  6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,\
  00,00,00,53,00,65,00,49,00,6e,00,63,00,72,00,65,00,61,00,73,00,65,00,51,00,\
  75,00,6f,00,74,00,61,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,\
  00,00,00,00,00
"FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
  00,01,00,00,00,60,ea,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Parameters]
"ServiceDll"=hex(2):43,00,3a,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,\
  00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,77,00,75,00,\
  61,00,75,00,65,00,6e,00,67,00,2e,00,64,00,6c,00,6c,00,00,00
"ServiceMain"="WUServiceMain"
"ServiceDllUnloadOnStop"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Security]
"Security"=hex:01,00,14,80,78,00,00,00,84,00,00,00,14,00,00,00,30,00,00,00,02,\
  00,1c,00,01,00,00,00,02,80,14,00,ff,00,0f,00,01,01,00,00,00,00,00,01,00,00,\
  00,00,02,00,48,00,03,00,00,00,00,00,14,00,9d,00,02,00,01,01,00,00,00,00,00,\
  05,0b,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
  20,02,00,00,00,00,14,00,ff,01,0f,00,01,01,00,00,00,00,00,05,12,00,00,00,01,\
  01,00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Enum]
"0"="Root\\LEGACY_WUAUSERV\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001



#11 Bluefox76

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Posted 26 August 2012 - 06:31 PM

I know there's a huge delay with me getting back to you, but this is the first time that I've had this computer in months. I tried to do the instructions above, but I was unable to merge, so I still have not rebooted and done the other instructions in the post. I figured they were given to me as steps and I should follow them in order. See the attached file for a screen shot of the error message..

#12 InadequateInfirmity

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Posted 26 August 2012 - 06:41 PM

Please download FarbarServiceScanner and run it on the computer with the issue.


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

#13 narenxp

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Posted 26 August 2012 - 09:05 PM

RE-INSTALLED SO THE LAPTOP WOULD SEEM FACTORY FRESH. THE INSTALLED RAM FROM DELL WAS ONLY 854 MB, SO WE EXCHANGED THE CHIPS FOR TWO NEW MEMORY CHIPS THAT ARE EACH 2 GB AND NOW THE MEMORY IS 3454 MB. NOT SURE WHY THE MEMORY ONLY READS 3454 INSTEAD OF 4 GBS, BUT I READ SOMEWHERE THAT IT HAS TO DO WITH HOW WINDOWS IS DISTRIBUTING THE MEMORY FOR DIFFERENT PROCESSES.. WHATEVER, THE MACHINE NOW PERFORMS MUCH FASTER.


This may be the possible cause.

http://www.petri.co.il/cannot_install_update_windows_vista_kb929777.htm

Follow the instructions given here and let me know if it worked.You have to follow solution 2.Make sure to create a restore point.

NOTE:Use appropriate memory values.

Edited by narenxp, 26 August 2012 - 09:05 PM.





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