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Combofix completely destroyed PBX software


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#1 Hemingray

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Posted 10 May 2012 - 06:24 PM

Ok, so, have my windows 7 machine here, runs PBX Software called 3CX. Said system had picked up an infection, that required the use of combofix. Ok no big deal, CF has never let me down in the past.

Well, sadly, this time it has, in the deletion stage, it has decided that the 3CX install was malicious somehow, and completely wiped it out. (Settings and all!). Luckily, this was the free version and not the paid one (cheapest license for this is close to $500). Brings me to a question, is why Combofix flagged this for deletion?

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#2 Blade

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Posted 10 May 2012 - 07:52 PM

Hello,

Thank you for bringing this to our attention. Please zip up the following folder: C:\Qoobox and submit it to the following URL: http://www.bleepingcomputer.com/submit-malware.php?channel=97

I can pass along the data to the developer.

Brings me to a question, is why Combofix flagged this for deletion?


When you're dealing with a tool as powerful as ComboFix you're bound to run into side effects / collateral damage every now and again. This is one of the reasons we recommend that you not run ComboFix unless attended by a helper specifically trained in the usage of the tool. If and when complications arise the helper already knows what to do to mitigate damage and restore the machine, and can consult with the developer in exceptional cases.

You may find this topic informative - ComboFix usage, Questions, Help? - Look here

~Blade

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