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Unable to connect to Microsoft Office Online

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#1 johnnybiggles


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Posted 10 May 2012 - 02:25 PM

This could be an OS or firewall related issue so I'm asking here as i have yet to get a solution for this:

In our office, running both Office 2007 and 2010, when trying to create a new document from a template (ex.: business cards or letters), I get a message that says "Unable to connect to Microsoft Office Online" with 2 options: "Try again" and "Troubleshoot your internet connection" (Office 2010 has a third option: "Tell us what you are looking for"). The product is activated on both and I am able to connect directly via a browser to the template site here: http://office.microsoft.com/en-au/templates/?CTT=97 . I can ping microsoft.com and have no other connectivity issues, and our network firewall and the local firewall are not blocking anything Office-related as far as I know. In fact, on one computer, I logged in as the local administrator and was able to connect doing the same thing, then logged back in as a network user AND the network administrator and both failed once again. What would cause this between accounts, and FYI, this method did NOT work on 2 other computers (logging in as the local admin). This occurs on both Office 2007 and 2010 products (2010 is running on Windows 7, 2007 is running on Windows XP).

Also, I tried using the computer (under the local admin account) on our public network (like a home network connected by cable modem, using DHCP) and it worked fine also, if that makes any difference.

How can I fix this? We would like to be able to use the program directly rather than having to use the link in a browser. Please help. Thanks.

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#2 cryptodan


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Posted 10 May 2012 - 02:39 PM

Are there any local firewall's installed, and by local I mean like Windows Firewall?

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