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Blank cd-r crashing windows?


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9 replies to this topic

#1 kev25v6

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Posted 10 May 2012 - 01:52 PM

Everytime i insert a blank cd-r into my dvd rewriter it crashes windows explorer or deep burner. If the cd-r has something on it, it reads fine, just not when blank. Ive tried unistalling the drive and updating its drivers but it made no difference. Deep burner is fine until i put a disc in, then it freezes. I tried a disc in a different computer and it opened fine and wrote straight to it, what is causing mine to not read them and how do i fix it?

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#2 Guest_Xircal_*

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Posted 10 May 2012 - 02:46 PM

Everytime i insert a blank cd-r into my dvd rewriter it crashes windows explorer or deep burner. If the cd-r has something on it, it reads fine, just not when blank. Ive tried unistalling the drive and updating its drivers but it made no difference. Deep burner is fine until i put a disc in, then it freezes. I tried a disc in a different computer and it opened fine and wrote straight to it, what is causing mine to not read them and how do i fix it?

Check Event Viewer for clues. You don't say what your operating system is?

  • To launch Event Viewer in Windows XP, go to Start, then Run. Type: eventvwr.msc and click OK.
  • In Vista/Windows 7, click Start and in the Search field at the bottom, type: eventvwr.msc and then click the link which appears.
  • Open the System menu.
  • You're looking for events which are prefixed with a white X inside a red circle. Make a note of the Event ID (6th column from the left) and then post those here.


#3 kev25v6

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Posted 10 May 2012 - 02:57 PM

Its windows 7. I cant find any with a white x in a red circle, a few with warning triangles though. There are 58000 to check through but most red cross ones are the same kernal problem.

#4 Guest_Xircal_*

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Posted 10 May 2012 - 03:11 PM

Its windows 7. I cant find any with a white x in a red circle, a few with warning triangles though. There are 58000 to check through but most red cross ones are the same kernal problem.

What are the Event IDs for the warning triangles?

Also, check the "Application" submenu. I don't think you'll find anything worthwhile in there, but you never know.

You don't have to check all of them by the way. Just make a note of the time you get a crash and then look in Event Viewer for the corresponding time and date.

#5 kev25v6

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Posted 10 May 2012 - 03:15 PM

Does this help?


Log Name: System
Source: Disk
Date: 10/05/2012 21:11:19
Event ID: 11
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Kevin-PC
Description:
The driver detected a controller error on \Device\Harddisk7\DR7.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Disk" />
<EventID Qualifiers="49156">11</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-05-10T20:11:19.372070300Z" />
<EventRecordID>163969</EventRecordID>
<Channel>System</Channel>
<Computer>Kevin-PC</Computer>
<Security />
</System>
<EventData>
<Data>\Device\Harddisk7\DR7</Data>
<Binary>0E02680001000000000000000B0004C003010000000000000000000000082D0000000000000000000F23050000000000FFFFFFFF0600000040000000000000000000061208000010000000003C000000000000000021E98500000000C870CA85000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>

#6 kev25v6

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Posted 10 May 2012 - 03:22 PM

I got this after inserting a blank disc and explorer crashed.


Log Name: System
Source: Service Control Manager
Date: 10/05/2012 21:18:17
Event ID: 7036
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Kevin-PC
Description:
The Application Experience service entered the running state.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="16384">7036</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2012-05-10T20:18:17.137695300Z" />
<EventRecordID>163973</EventRecordID>
<Correlation />
<Execution ProcessID="744" ThreadID="4068" />
<Channel>System</Channel>
<Computer>Kevin-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Application Experience</Data>
<Data Name="param2">running</Data>
<Binary>410065004C006F006F006B00750070005300760063002F0034000000</Binary>
</EventData>
</Event>

#7 Guest_Xircal_*

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Posted 10 May 2012 - 03:33 PM

Follow instruction here to check the drive for errors: http://windows.microsoft.com/en-us/windows7/Check-a-drive-for-errors

You don't need to check for bad sectors at this stage, so only checkmark the first box which is to fix file system errors.

#8 James Litten

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Posted 10 May 2012 - 03:59 PM

Hi

My experience is most of the time that is an indication of a physical problem with the CD/DVD drive. In Windows 7 there is a special routine that runs upon detection of a blank CD or DVD in the default setup. If the problem is with that detection process on the software side then this Fix It from Microsoft should help...
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

If that does not do it, the problem is probably with the drive itself (usually the lens or its alignment)

If the MS FixIt doesn't work then tell us what is the manufacturer/model of the drive or if it is an OEM machine like a DELL what is the manufacturer/model of the computer (we can figure out what the drive is from that). Maybe it is a known issue for that particular drive and there is a special solution.

James

#9 kev25v6

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Posted 10 May 2012 - 04:15 PM

The fixit helper didnt work, it still reads a cd-r with data on it but not a blank one.All thats on the drive is 'Super Multi dvd recorder'

#10 James Litten

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Posted 10 May 2012 - 05:17 PM

Hi

There is a process that Windows 7 goes through when it detects a blank CD in order to ask you if you want to burn something to it. If the drive is broken and tells windows that there is data on the CD instead of telling it that it is a blank CD then Windows Explorer gets confused and has a problem. In other words, if the drive physically can not correctly determine that the cd is blank (usually because of a problem with the function or alignment of the lens) then Windows Explorer expects there to be data on the CD and when it can't read the data that it believes to be there you have a problem.

Though less likely, this could also be a problem with Windows ability to correctly go through the process of handling a blank CD (the FixIt should have fixed that).

Since I don't know what the make of the drive is, all I can suggest is trying another DVD writer drive on the machine and see if it has the same problem. If it does then the problem is with Windows and if it does not have the same problem then it is a problem with the drive :)

James




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