Posted 10 May 2012 - 06:57 AM
I am afraid I am pretty illiterate when it comes to computers, but will do my best to describe the problem because I would really appreciate your help!
My computer began to run really slowly, and IE8 kept opening random pages. I downloaded mcafee and did a quick scan and it identified two viruses, both .dll files (I have written them down, but dont have them with me at work here so will add later). It said one had been quarantied and the other would be reviewed on a restart. I began backing up my files to an external hardrive, and started to run a full scan in the background - two days later and both the transfer and the virus scan were still running.
I went to bed, and woke up to find a grey screen on my computer that described itself something like windows error fix (I will try again, and again, add the exact desrcription), which just kept failing and doing nothing. This comes up immediately after the first windows screen with the bar on the bottom where you have the option to press F2 or F12 (I think) right at the beginning of the load process, and before you have to put in a username or password.
I have been unable to get past that screen and dont know what to do now! My computer has lots of precious photos on that I don't want to lose - I did some research on the dll files and the pages I looked at suggested that it gets into your root directory and replaces a bunch of files, so deleting them would mean that re-starting wont be possible until the original files are replaced. I can only think that mcafee deleted some of the virus files, and then did an automatic re-start, which has screwed me!
Any help would be gratefully received - I have a work laptop, which I can use at home to follow the thread and instructions while I work on the PC.
Let me know if you need any more information in advance, but I may not know much!