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Extremely slow pc hangs up freezes up


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3 replies to this topic

#1 iwkr40

iwkr40

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  • Local time:04:42 PM

Posted 10 May 2012 - 05:43 AM

I followed all the steps to try clearing up the slow computer issue, but had no success.
. The attached GMER logs: the first one ran and stopped,file(ark.txt 1) so i ran it again, file(ark)
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18372 BrowserJavaVersion: 1.6.0_30
Run by HP_Administrator at 23:12:25 on 2012-05-09
.
============== Running Processes ===============
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Alwil Software\Avast5\afwServ.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\arservice.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Pure Digital Technologies\FlipShare\FlipShareService.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\IObit\IObit Security 360\IS360srv.exe
C:\Program Files\Google\Update\1.3.21.111\GoogleCrashHandler.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Motorola\MotoConnectService\MotoConnectService.exe
C:\Program Files\Spyware Terminator\sp_rsser.exe
C:\PROGRA~1\SPEEDB~2\VideoAcceleratorService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\NETGEAR\WNA3100\WifiSvc.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\Program Files\Motorola\MotoConnectService\MotoConnect.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\ARPWRMSG.EXE
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe
C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\DISC\DiscUpdateMgr.exe
C:\Program Files\DISC\DISCover.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\IObit\IObit Security 360\IS360tray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spyware Terminator\SpywareTerminatorUpdate.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\DAP\DAP.EXE
C:\Program Files\IObit\Advanced SystemCare 5\ASCTray.exe
C:\Program Files\AnVir Task Manager Free\anvir.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\NETGEAR\WNA3100\WNA3100.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\DISC\DiscGui.exe
C:\Program Files\DISC\DiscStreamHub.exe
C:\Program Files\IObit\IObit Security 360\is360.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\HP_Administrator\Desktop\dds May 7 2012.scr
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
.
============== Pseudo HJT Report ===============
.
uSearch Page =
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
uSearch Bar =
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
mSearchAssistant = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
uURLSearchHooks: H - No File
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: SearchPredictObj Class: {389943b0-c3a2-4e69-82cb-8596a84cb3dc} - c:\program files\searchpredict\SearchPredict.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: SBCONVERT Class: {92a9acf4-9333-43ae-9698-db283326f87f} - c:\program files\speedbit video downloader\tbue5\tbcore3.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7227.1100\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll
BHO: GrabberObj Class: {ff7c3cf0-4b15-11d1-abed-709549c10000} - c:\program files\speedbit video downloader\tbue5\grabber.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: {0974BA1E-64EC-11DE-B2A5-E43756D89593} - No File
TB: SpeedBit Video Downloader: {0329e7d6-6f54-462d-93f6-f5c3118badf2} - c:\program files\speedbit video downloader\tbue5\tbcore3.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: {4A1C6093-14F9-44D7-860E-5D265CFCA9D9} - No File
EB: {2AA2FBF8-9C76-4E97-A226-25C5F4AB6358} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [SpywareTerminatorUpdate] "c:\program files\spyware terminator\SpywareTerminatorUpdate.exe"
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Google Update] "c:\documents and settings\hp_administrator\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [SpeedBitVideoAccelerator] "c:\program files\speedbit video accelerator\VideoAccelerator.exe" /startup
uRun: [DownloadAccelerator] "c:\program files\dap\DAP.EXE" /STARTUP
uRun: [Advanced SystemCare 5] "c:\program files\iobit\advanced systemcare 5\ASCTray.exe" /AutoStart
uRun: [AnVir Task Manager Free] "c:\program files\anvir task manager free\anvir.exe" Minimized
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [AlwaysReady Power Message APP] ARPWRMSG.EXE
mRun: [HPHUPD08] c:\program files\hp\digital imaging\{33d6cc28-9f75-4d1b-a11d-98895b3a3729}\hphupd08.exe
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [SpywareTerminator] "c:\program files\spyware terminator\SpywareTerminatorShield.exe"
mRun: [avast5] c:\progra~1\alwils~1\avast5\avastUI.exe /nogui
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [DiscUpdateManager] c:\program files\disc\DiscUpdateMgr.exe
mRun: [DISCover] c:\program files\disc\DISCover.exe
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.0\apps\apdproxy.exe"
mRun: [IObit Security 360] "c:\program files\iobit\iobit security 360\IS360tray.exe" /autostart
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
IE: &Clean Traces - c:\program files\dap\privacy package\dapcleanerie.htm
IE: &Download with &DAP - c:\program files\dap\dapextie.htm
IE: Download &all with DAP - c:\program files\dap\dapextie2.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office10\EXCEL.EXE/3000
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
LSP: c:\program files\speedbit video accelerator\SBLSP.dll
Trusted Zone: trymedia.com
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w3/resources/MSNPUpld.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_05-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{66758C8F-5806-4B37-882B-4678FAD35B7B} : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{892900FC-9814-4488-99C0-81491C1EE93D} : DhcpNameServer = 16.92.3.242 16.92.3.243 16.81.3.243 16.118.3.243
TCP: Interfaces\{8EE40458-B126-4236-976E-35EA4AD3024D} : DhcpNameServer = 192.168.1.1
Name-Space Handler: ftp\ZDA - {5BFA1DAF-5EDC-11D2-959E-00C00C02DA5E} - c:\progra~1\dap\dapie.dll
Name-Space Handler: http\ZDA - {5BFA1DAF-5EDC-11D2-959E-00C00C02DA5E} - c:\progra~1\dap\dapie.dll
Notify: AtiExtEvent - Ati2evxx.dll
AppInit_DLLs:
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\hp_administrator\application data\mozilla\firefox\profiles\psi2jlza.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-msgr&p=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com
FF - prefs.js: keyword.URL - hxxp://search.bearshare.com/web?src=ffb&systemid=2&q=
FF - component: c:\documents and settings\hp_administrator\application data\mozilla\firefox\profiles\psi2jlza.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - component: c:\program files\speedbit video downloader\spfirefox\components\Engine.dll
FF - plugin: c:\documents and settings\hp_administrator\application data\mozilla\firefox\profiles\psi2jlza.default\extensions\{e2883e8f-472f-4fb0-9522-ac9bf37916a7}\plugins\np_gp.dll
FF - plugin: c:\documents and settings\hp_administrator\application data\mozilla\plugins\np-mswmp.dll
FF - plugin: c:\documents and settings\hp_administrator\local settings\application data\google\update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.2432.1652\npCIDetect14.dll
FF - plugin: c:\program files\google\update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA}
FF - Ext: Google Toolbar for Firefox: {3112ca9c-de6d-4884-a869-9855de68056c} - %profile%\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}
FF - Ext: Yahoo! Toolbar: {635abd67-4fe9-1b23-4f01-e679fa7484c1} - %profile%\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
FF - Ext: Ant Toolbar: anttoolbar@ant.com - %profile%\extensions\anttoolbar@ant.com
FF - Ext: Adobe DLM (powered by getPlus®): {E2883E8F-472F-4fb0-9522-AC9BF37916A7} - %profile%\extensions\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: SearchPredict: searchpredict@speedbit.com - c:\program files\searchpredict\PRFireFox
FF - Ext: SPEEDbit Video Downloader: {0329E7D6-6F54-462D-93F6-F5C3118BADF2} - c:\program files\speedbit video downloader\SPFireFox
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Download Accelerator Plus (DAP) extension: {F17C1572-C9EC-4e5c-A542-D05CBB5C5A08} - c:\program files\dap\DAPFireFox
.
============= SERVICES / DRIVERS ===============
.
R? gupdate1c9d4badbc87d88;Google Update Service (gupdate1c9d4badbc87d88)
R? gupdatem;Google Update Service (gupdatem)
R? McComponentHostService;McAfee Security Scan Component Host Service
R? NPF;Netgroup Packet Filter
R? pnetmdm;PdaNet Modem
R? vsdatant;vsdatant
S? aswFsBlk;aswFsBlk
S? aswFW;avast! TDI Firewall driver
S? aswKbd;aswKbd
S? aswNdis;avast! Firewall NDIS Filter Service
S? aswNdis2;avast! Firewall Core Firewall Service
S? aswSnx;aswSnx
S? aswSP;aswSP
S? avast! Antivirus;avast! Antivirus
S? avast! Firewall;avast! Firewall
S? BCMH43XX;Broadcom 802.11 USB Network Adapter Driver
S? IS360service;IS360service
S? McrdSvc;Media Center Extender Service
S? MotoConnect Service;MotoConnect Service
S? sp_rsdrv2;Spyware Terminator Driver 2
S? VideoAcceleratorService;VideoAcceleratorService
S? WSWNA3100;WSWNA3100
.
=============== Created Last 30 ================
.
2012-05-06 11:49:02 -------- d-----w- c:\documents and settings\hp_administrator\application data\ChemTable Software
2012-05-06 11:46:58 -------- d-----w- c:\program files\Reg Organizer
2012-05-06 11:46:56 -------- d-----w- c:\documents and settings\hp_administrator\local settings\application data\ChemTable Software
2012-05-06 11:46:49 -------- d-----w- c:\documents and settings\hp_administrator\local settings\application data\AnVir
2012-05-06 11:44:45 -------- d-----w- c:\program files\AnVir Task Manager Free
2012-05-06 09:32:16 25992 ----a-w- c:\windows\system32\pgdfgsvc.exe
2012-05-06 09:03:20 -------- d-----w- c:\program files\CCleaner
2012-05-06 08:05:27 388096 ----a-r- c:\documents and settings\hp_administrator\application data\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2012-05-06 08:05:23 -------- d-----w- c:\program files\Trend Micro
2012-05-04 17:42:15 -------- d-----w- c:\documents and settings\all users\application data\Ask
2012-05-04 17:40:55 476904 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll
2012-05-04 17:40:55 472808 ----a-w- c:\windows\system32\deployJava1.dll
2012-04-24 09:51:30 24408 ----a-w- c:\windows\system32\drivers\aswKbd.sys
.
==================== Find3M ====================
.
2012-03-07 00:15:19 41184 ----a-w- c:\windows\avastSS.scr
2012-03-07 00:04:25 112984 ----a-w- c:\windows\system32\drivers\aswFW.sys
2012-03-07 00:03:51 612184 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2012-03-07 00:03:23 196440 ----a-w- c:\windows\system32\drivers\aswNdis2.sys
.
============= FINISH: 23:15:29.36 ===============

Attached Files


Edited by iwkr40, 11 May 2012 - 02:29 AM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 13 May 2012 - 12:03 AM

Hello and Welcome to Bleeping Computer!!

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Security Check

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.



Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 15 May 2012 - 11:12 PM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Gender:Male
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  • Local time:08:42 PM

Posted 19 May 2012 - 12:58 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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