Posted 10 May 2012 - 12:26 AM
My kid installed i-tunes on my old Dell laptap running windows xp. Apparently i-tunes had some problem, and a file it needs or the registry has been corrupted or something. Booting the machine normally yields the normal log in screen, but once you enter your password, windows loads the background but never the rest of the desktop. There is a small box open that says "personalized settings" but its blank inside and you can't click on it or anything. Hitting the windows button does nothing, nor does escape, but ctrl alt delete opens up the task manager feature that at least enables you to restart. Going into Safe Mode is no help. Once you are past the log in screen, windows never fully boots. An error message shows a "MobileDeviceService" crash. I tried the system restore mode in safe mode and system restore errored as well as windows explorer. Now in safe mode, once it boots, it just goes straight to the "windows explorer has encountered a problem and needs to close" error message. when it restarts windows explorer crashes again in an endless loop.
Obviously i-tunes needs to be uninstalled and there are some registry errors. But without access to at least safe mode, that is impossible. Help!