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I have a virus preventing me from installing antivirus software


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14 replies to this topic

#1 RTJB

RTJB

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  • 3 posts
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  • Local time:10:36 AM

Posted 09 May 2012 - 05:32 PM

Hello, I was hoping someone here could help me.

My anti-virus expired quite a while ago and I stupidly didn't renew it. I have been trying for a while to install anti-virus software but they all crash during installation so I assume I have a virus which is stopping them. I've tried installing Norton, McAffee, Kaspersky and avast!. I've had to uninstall all of them because they all crash.

Most recently, downloading avast! crashed my computer and it wouldn't let me uninstall it (I tried for ages) so I had to do a system restore. I understand that ComboFix could help but obviously didn't want to run it because I wouldn't know what I was doing.

Other than that, my laptop mostly runs fine, although it seems to hate iTunes.

I am using Windows Vista Home Premium (32 bit operating system).

I'd be really grateful if someone could help me out!

Many thanks,

Rhys

Edited by hamluis, 09 May 2012 - 05:34 PM.
Moved from Vista to Am I Infected - Hamluis.


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#2 Broni

Broni

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  • Location:Daly City, CA
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Posted 09 May 2012 - 05:46 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 RTJB

RTJB
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  • Local time:10:36 AM

Posted 09 May 2012 - 08:24 PM

Thanks so much for the fast reply. Here's the text.

Results of screen317's Security Check version 0.99.24
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 21
Java™ 6 Update 5
Java™ 6 Update 7
Out of date Java installed!
Adobe Flash Player 11.1.102.55
Adobe Reader X (10.0.1) Adobe Reader Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSASCui.exe
Windows Defender MSASCui.exe
windows defender MpCmdRun.exe
``````````End of Log````````````



====================================================================================================================================================



Farbar Service Scanner Version: 08-05-2012
Ran by Rhys (administrator) on 10-05-2012 at 00:04:14
Running from "C:\Users\Rhys\Desktop"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2009-09-18 15:38] - [2009-08-14 17:27] - 0904776 ____A (Microsoft Corporation) 65877AA1B6A7CB797488E831698973E9

C:\Windows\system32\dnsrslvr.dll
[2009-10-30 21:06] - [2009-04-11 07:28] - 0086528 ____A (Microsoft Corporation) 30A08728740E71947AE1E073B5CE69B4

C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****



====================================================================================================================================================


MiniToolBox by Farbar Version: 18-01-2012
Ran by Rhys (administrator) on 10-05-2012 at 00:08:04
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

Dell Wireless 1395 WLAN Mini-Card = Wireless Network Connection (Connected)
Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Rhys-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Dell Wireless 1395 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-22-5F-04-9D-E5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b426:f137:1177:8b34%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.72(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 09 May 2012 22:47:21
Lease Expires . . . . . . . . . . : 10 May 2012 22:47:21
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 201335391
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-52-51-2A-00-21-9B-D1-69-BE
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 00-21-9B-D1-69-BE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : isatap.lan
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{7E778DA8-A68A-4DD5-8638-73749BB5E24E}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: speedtouch.lan
Address: 192.168.1.254

Name: google.com
Addresses: 173.194.34.168
173.194.34.163
173.194.34.160
173.194.34.167
173.194.34.174
173.194.34.169
173.194.34.164
173.194.34.162
173.194.34.161
173.194.34.165
173.194.34.166



Pinging google.com [173.194.41.174] with 32 bytes of data:

Reply from 173.194.41.174: bytes=32 time=33ms TTL=55

Reply from 173.194.41.174: bytes=32 time=38ms TTL=55



Ping statistics for 173.194.41.174:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 33ms, Maximum = 38ms, Average = 35ms

Server: speedtouch.lan
Address: 192.168.1.254

Name: yahoo.com
Addresses: 209.191.122.70
72.30.38.140
98.139.183.24



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=152ms TTL=44

Reply from 209.191.122.70: bytes=32 time=152ms TTL=44



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 152ms, Maximum = 152ms, Average = 152ms

Server: speedtouch.lan
Address: 192.168.1.254

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
12 ...00 22 5f 04 9d e5 ...... Dell Wireless 1395 WLAN Mini-Card
11 ...00 21 9b d1 69 be ...... Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
1 ........................... Software Loopback Interface 1
14 ...00 00 00 00 00 00 00 e0 isatap.lan
10 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
13 ...00 00 00 00 00 00 00 e0 isatap.{7E778DA8-A68A-4DD5-8638-73749BB5E24E}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.72 31
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.72 286
192.168.1.72 255.255.255.255 On-link 192.168.1.72 286
192.168.1.255 255.255.255.255 On-link 192.168.1.72 286
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.72 286
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.72 286
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
12 286 fe80::/64 On-link
12 286 fe80::b426:f137:1177:8b34/128
On-link
1 306 ff00::/8 On-link
12 286 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/09/2012 10:47:52 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/09/2012 10:43:26 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error on creating/using the COM+ Writers publisher interface: BackupShutdown [0x8000ffff].

Error: (05/09/2012 10:43:26 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine IMultiInterfaceEventControl::GetSubscriptions. hr = 0x80010108.

Error: (05/09/2012 10:24:13 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\RHYS\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\XPRHXZ9L\SKYPE.COM\#UI> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (05/09/2012 10:24:12 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\RHYS\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\XPRHXZ9L\SKYPE.COM\#UI> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (05/09/2012 10:18:23 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/09/2012 10:08:52 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/09/2012 10:07:54 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (05/09/2012 10:01:32 PM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

Error: (05/09/2012 10:01:28 PM) (Source: Application Hang) (User: )
Description: The program avast.setup version 7.0.1426.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 17a8
Start Time: 01cd2e23a38f3035
Termination Time: 0


System errors:
=============

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
ActivDriver x86 v5.7 (Version: 5.7.22.1)
ActivInspire Core Resources (ENU) v1 (Version: 1.6.0)
ActivInspire Help (GBR) v1 (Version: 1.6.1)
ActivInspire HWR Resources (ENU) v1 (Version: 1.5.2)
ActivInspire v1 (Version: 1.6.43277)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Adobe Reader X (10.0.1) (Version: 10.0.1)
Amazon MP3 Downloader 1.0.9
Amos 16.0 (Version: 16.0.1)
Apple Application Support (Version: 1.5.2)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
Bonjour (Version: 2.0.5.0)
Broken Sword 2.5
Browser Address Error Redirector (Version: 1.00.0000)
Bubbles
Cisco EAP-FAST Module (Version: 2.0.26)
Cisco LEAP Module (Version: 1.0.11)
Cisco PEAP Module (Version: 1.0.12)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conexant HDA D330 MDC V.92 Modem (Version: 7.74.00)
Damages_Screensaver
Dell-eBay (Version: 1.00.0000)
Dell Dock (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Support Center (Version: 2.1.08060)
Dell Touchpad (Version: 7.1.103.4)
Dell Wireless WLAN Card (Version: 4.170.25.12)
Digital Line Detect (Version: 1.21)
Dll-Files.com Fixer (Version: 1.0)
EDocs
Facebook Plug-In
Google Desktop (Version: 5.9.1005.12335)
Google Toolbar for Internet Explorer (Version: 1.0.0)
GoToAssist 8.0.0.514
HP LaserJet P1000 series
hppMSRedist (Version: 1.00.0000)
hppusgP1000 (Version: 000.000.00003)
HPSSupply (Version: 2.1.1.0000)
Icon Madonna
Intel® Matrix Storage Manager
Internet From BT
iTunes (Version: 10.3.1.55)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 21 (Version: 6.0.210)
Java™ 6 Update 5 (Version: 1.6.0.50)
Java™ 6 Update 7 (Version: 1.6.0.70)
MarketResearch (Version: 90.0.146.000)
MediaDirect (Version: 3.5)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Standard 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Works (Version: 9.7.0621)
Microsoft Works 2000 (Version: 1.0.0.0000)
MobileMe Control Panel (Version: 2.6.0.29)
Modem Diagnostic Tool (Version: 1.0.24.0)
Mozilla Firefox 12.0 (x86 en-GB) (Version: 12.0)
Mozilla Maintenance Service (Version: 12.0)
MrvlUsgTracking (Version: 1.0.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NetWaiting (Version: 2.5.53)
NT_Screensaver_1280x1024
OpenOffice.org Installer 1.0 (Version: 1.0.9221)
Opera 11.51 (Version: 11.51)
OutlookAddinSetup (Version: 1.0.0)
PC Connectivity Solution (Version: 8.15.0.0)
QuickSet (Version: 8.2.20)
QuickTime (Version: 7.69.80.9)
SAMSUNG Mobile Composite Device Software
Samsung Mobile phone USB driver Software
SAMSUNG Mobile USB Modem 1.0 Software
SAMSUNG Mobile USB Modem Software
Samsung New PC Studio (Version: 1.00.0000)
Samsung New PC Studio USB Driver Installer (Version: 1.00.0000)
SamsungConnectivityCableDriver (Version: 6.83.6.2.1)
Shockwave
Skype Toolbars (Version: 1.0.4051)
Skype™ 4.2 (Version: 4.2.169)
Spotify (Version: 0.8.2.610.g090a06f8)
SPSS 16.0 for Windows (Version: 16.0.1)
SPSS Statistics 17.0 (Version: 17.0.0)
System Requirements Lab
The Longest Journey
Tiscali Internet (Version: 1.0.0.38)
Unity Web Player (Version: 2.1.0f5_16147)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2597970) 32-Bit Edition
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Windows Driver Package - MobileTop (sshpmdm) Modem (02/23/2007 2.5.0.0) (Version: 02/23/2007 2.5.0.0)
Windows Driver Package - MobileTop (sshpusb) USB (02/23/2007 2.5.0.0) (Version: 02/23/2007 2.5.0.0)
Windows Driver Package - Nokia pccsmcfd (10/12/2007 6.85.4.0) (Version: 10/12/2007 6.85.4.0)
Windows Live installer (Version: 12.0.1471.1025)
Windows Live Sign-in Assistant (Version: 5.000.818.6)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinRAR 4.01 (32-bit) (Version: 4.01.0)
Word in Works Suite add-in (Version: 1.0.0.0000)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 44%
Total physical RAM: 3573.12 MB
Available physical RAM: 1984.37 MB
Total Pagefile: 7377.98 MB
Available Pagefile: 5936.98 MB
Total Virtual: 2047.88 MB
Available Virtual: 1950.42 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:136.45 GB) (Free:18.08 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:10 GB) (Free:5.63 GB) NTFS

========================= Users: ========================================

User accounts for \\RHYS-PC

Administrator ASPNET Guest
Rhys


**** End of log ****



====================================================================================================================================================



Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.05.09.06

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
Rhys :: RHYS-PC [administrator]

10/05/2012 00:13:46
mbam-log-2012-05-10 (00-13-46).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 202656
Time elapsed: 22 minute(s), 27 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 4
C:\Users\Rhys\AppData\Local\Temp\BITA0A2.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Windows\Temp\TMP0000004720BEAE8684AE31B2 (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Users\Public\Documents\Server\admin.txt (Malware.Trace) -> Quarantined and deleted successfully.
C:\Users\Public\Documents\Server\server.dat (Malware.Trace) -> Quarantined and deleted successfully.

(end)




====================================================================================================================================================


aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-05-10 00:50:36
-----------------------------
00:50:36.910 OS Version: Windows 6.0.6002 Service Pack 2
00:50:36.910 Number of processors: 1 586 0x1601
00:50:36.910 ComputerName: RHYS-PC UserName: Rhys
00:52:42.828 Initialize success
00:59:48.887 AVAST engine defs: 12050901
01:00:42.831 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0
01:00:42.929 Disk 0 Vendor: WDC_WD16 11.0 Size: 152627MB BusType: 3
01:00:42.945 Disk 0 MBR read successfully
01:00:43.037 Disk 0 MBR scan
01:00:43.042 Disk 0 Windows VISTA default MBR code
01:00:43.048 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 101 MB offset 63
01:00:43.192 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 10240 MB offset 208896
01:00:43.310 Disk 0 Partition 3 80 (A) 07 HPFS/NTFS NTFS 139723 MB offset 21180416
01:00:43.412 Disk 0 Partition - 00 0F Extended LBA 2560 MB offset 307335168
01:00:43.456 Disk 0 Partition 4 00 DD MSDOS5.0 2559 MB offset 307337216
01:00:43.739 Disk 0 scanning sectors +312578048
01:00:43.917 Disk 0 scanning C:\Windows\system32\drivers
01:01:03.254 Service scanning
01:03:48.469 Modules scanning
01:06:15.334 Disk 0 trace - called modules:
01:06:15.358 ntkrnlpa.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0x867ff0f0]<<
01:06:15.366 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x86c873d8]
01:06:15.372 3 CLASSPNP.SYS[8c1d18b3] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-0[0x85e60030]
01:06:15.381 \Driver\iaStor[0x85e55d40] -> IRP_MJ_INTERNAL_DEVICE_CONTROL -> 0x867ff0f0
01:07:08.196 AVAST engine scan C:\Windows
01:07:45.618 AVAST engine scan C:\Windows\system32
01:15:31.237 AVAST engine scan C:\Windows\system32\drivers
01:18:09.544 AVAST engine scan C:\Users\Rhys
02:06:46.992 AVAST engine scan C:\ProgramData
02:15:54.001 Scan finished successfully
02:16:18.525 Disk 0 MBR has been saved successfully to "C:\Users\Rhys\Desktop\MBR.dat"
02:16:18.533 The log file has been saved successfully to "C:\Users\Rhys\Desktop\MBR.txt"

#4 Broni

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Posted 09 May 2012 - 08:36 PM

MBAM removed few threats.
See if you can install Avast now.

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#5 RTJB

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Posted 09 May 2012 - 09:15 PM

Thank you so much, Broni, avast downloaded fine and it's running a scan now! Really appreciate your help. Can I just ask you personal opinion, which anti-virus would you recommend? I used to use Norton but it really slowed down my computer so I'm not keen on paying for it again.

Also, I know this is a stupid question, but do I still need to keep the MBR.dat file or can I delete it now?

#6 Broni

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Posted 09 May 2012 - 09:59 PM

You can delete that file.

I use Avast myself.

Let me know if it finds anything.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#7 eddie1261

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Posted 18 May 2015 - 06:25 PM

When the virus prevents us from installing software, how can we install and run Malwarebytes?



#8 Dhruv1997

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Posted 26 December 2016 - 01:42 AM

Farbar Service Scanner Version: 27-01-2016
Ran by DHRUV (administrator) on 26-12-2016 at 12:04:10
Running from "C:\Users\DHRUV\Downloads"
Microsoft Windows 10 Home Single Language  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
IE proxy is enabled.
ProxyServer: http=127.0.0.1:8080;https=127.0.0.1:8080
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Security Center:
============
 
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is set to Disabled. The default start type is Auto.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll
[2016-11-07 19:11] - [2016-11-07 19:11] - 0646136 ____A (Microsoft Corporation) 28B7579CF13E5C275A061C759003DAA8
 
C:\Windows\SysWOW64\dnsapi.dll
[2016-11-07 19:11] - [2016-11-07 19:11] - 0496872 ____A (Microsoft Corporation) 465DF3397DB96796400D90EA4E472125
 
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****


#9 Rohit63

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Posted 08 February 2017 - 06:18 AM

MBAM removed few threats.
See if you can install Avast now.



#10 Rohit63

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Posted 08 February 2017 - 06:20 AM

Farbar Service Scanner Version: 27-01-2016
Ran by रोहित (administrator) on 08-02-2017 at 16:41:02
Running from "C:\"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

#11 Rohit63

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Posted 08 February 2017 - 06:22 AM

Bro !!
Still can't install anti virus.
Do help me.

#12 Rohit63

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Posted 08 February 2017 - 06:56 AM

Welcome aboard yahooo.gif

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.
====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

aswMBR version 1.0.1.2252 Copyright© 2014 AVAST Software
Run date: 2017-02-08 17:22:09
-----------------------------
17:22:09.873 OS Version: Windows x64 6.1.7601 Service Pack 1
17:22:09.873 Number of processors: 2 586 0x100
17:22:09.873 ComputerName: ROHIT UserName: ?????
17:22:10.809 Initialze error C0000001 - driver not loaded
17:22:14.508 AVAST engine download error: 0
17:22:17.877 Service scanning
17:22:23.634 Service eb981e0b45f8f4aa C:\Windows\System32\Drivers\eb981e0b45f8f4aa.sys **HIDDEN**
17:22:23.727 Service eb981e0b45f8f4aa C:\Windows\System32\Drivers\eb981e0b45f8f4aa.sys **LOCKED**
17:22:40.279 Modules scanning
17:22:40.310 Disk 0 trace - called modules:
17:22:40.310
17:22:40.326 Scan finished successfully
17:22:52.806 The log file has been saved successfully to "C:\Users\?????\Desktop\aswMBR.txt"

#13 Broni

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Posted 08 February 2017 - 08:47 PM

You need to create your own topic.


My Website

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#14 jish123

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Posted 18 October 2017 - 04:11 PM

Farbar Service Scanner Version: 27-01-2016
Ran by habib (administrator) on 19-10-2017 at 00:04:36
Running from "D:\downloads"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Google.com is unreachable
Attempt to access Yahoo.com returned error: Yahoo.com is unreachable
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****


#15 Hacked2theByte

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Posted 19 October 2017 - 12:10 AM

Like to see the certificates of those signed exe/dlls

Edited by Hacked2theByte, 19 October 2017 - 12:10 AM.





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