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ASUS B53J Windows 7 64 BIT


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11 replies to this topic

#1 boltp666

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Posted 09 May 2012 - 10:22 AM

I work in the IT field and I honestly am starting to get extremely pissst with this laptop that constantly BSOD's on a customer of ours. I reinstalled the OS and ran EVERSOFT ULTIMATE for hardware testing and it did not find anything wrong with it yet it still Blue Screens. Updated all the drivers and BIOS. I am looking at the BSOD in WINDBG. I will upload a hijackthis and bluescreenview as soon as i can access to the machine. Attached is the dump file


Microsoft ® Windows Debugger Version 6.12.0002.633 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [L:\Uploads\The Actuarial Advantage Inc\TAA-403\050712-13587-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16973.amd64fre.win7_gdr.120305-1504
Machine Name:
Kernel base = 0xfffff800`02e1f000 PsLoadedModuleList = 0xfffff800`0305be70
Debug session time: Mon May 7 07:59:07.884 2012 (UTC - 4:00)
System Uptime: 1 days 21:52:37.976
Loading Kernel Symbols
...............................................................
................................................................
...................................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa800d729040, fffff80000b9c510}

Probably caused by : ntkrnlmp.exe ( nt!KiSwapContext+7a )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa800d729040, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c510

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE: 4

FAULTING_THREAD: fffffa800d729040

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from fffff80002e965c2 to fffff80002e9535a

STACK_TEXT:
fffff880`0ae53590 fffff800`02e965c2 : fffffa80`0d729040 fffffa80`0d729040 00000000`00000000 00000000`0000000d : nt!KiSwapContext+0x7a
fffff880`0ae536d0 fffff800`02e92acb : ffffffff`c00000bb 00000000`a0000003 fffffa80`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x1d2
fffff880`0ae53760 fffff800`030f7b2c : 00000000`00000003 fffff880`0ae53a68 00000000`00000001 fffffa80`00000000 : nt!KeWaitForMultipleObjects+0x271
fffff880`0ae53a10 fffff800`0322ff09 : 00000000`00000000 fffffa80`0cb566e0 fffff8a0`0e5ab120 00000000`00000000 : nt!PnpNotifyUserMode+0x158
fffff880`0ae53a90 fffff800`03308ea1 : 00000000`00000000 00000000`00000000 fffff8a0`0e5ab120 fffff8a0`0e5ab120 : nt!PnpNotifyUserModeDeviceRemoval+0x49
fffff880`0ae53ae0 fffff800`033095dc : fffff880`0ae53cb8 00000000`00000000 fffff8a0`11302e00 fffffa80`00000000 : nt!PnpProcessQueryRemoveAndEject+0xb51
fffff880`0ae53c20 fffff800`031f4758 : 00000000`00000000 fffffa80`0b3c62a0 fffff8a0`0e5ab120 00000000`00000001 : nt!PnpProcessTargetDeviceEvent+0x4c
fffff880`0ae53c50 fffff800`02e9c6e1 : fffff800`030f64dc fffff8a0`0e5ab120 fffff800`030335f8 fffffa80`0d729040 : nt! ?? ::NNGAKEGL::`string'+0x56c6b
fffff880`0ae53cb0 fffff800`0312e6e6 : fffff880`0b143690 fffffa80`0d729040 00000000`00000080 fffffa80`03b68040 : nt!ExpWorkerThread+0x111
fffff880`0ae53d40 fffff800`02e6dac6 : fffff800`03008e80 fffffa80`0d729040 fffff800`03016c40 fffff880`016212b4 : nt!PspSystemThreadStartup+0x5a
fffff880`0ae53d80 00000000`00000000 : fffff880`0ae54000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND: .thread 0xfffffa800d729040 ; kb

FOLLOWUP_IP:
nt!KiSwapContext+7a
fffff800`02e9535a 488d8c2400010000 lea rcx,[rsp+100h]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!KiSwapContext+7a

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 4f558ca0

FAILURE_BUCKET_ID: X64_0x9F_4_nt!KiSwapContext+7a

BUCKET_ID: X64_0x9F_4_nt!KiSwapContext+7a

Followup: MachineOwner
---------

Attached Files



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#2 Allan

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Posted 09 May 2012 - 03:04 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 AustrAlien

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Posted 09 May 2012 - 10:05 PM

I have looked at the crash dump. I see drivers from Sunbelt Firewall Software, but no antivirus.

Sunbelt:
sbapifs.sys  Tue Aug 30 07:39:53 2011
SbFw.sys     Wed Apr 06 04:12:59 2011
SBFWIM.sys   Tue Feb 08 22:37:58 2011
SBREdrv.sys  Tue Aug 30 07:53:52 2011
sbtis.sys    Wed Apr 06 04:12:37 2011

Was AdAware installed on the system and then un-installed (leaving behind all the Sunbelt drivers)? It is possible that they may be causing the BSOD problem.
AustrAlien
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#4 boltp666

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Posted 10 May 2012 - 02:14 PM

Austin I would not be surprised if it is that god damn vipre firewall it's so annoying I have seen so many machines BSOD from this and we have reported it to GFI plenty of times and they have no resolution for it seems like.

==================================================
Filename : ntoskrnl.exe
Address In Stack : ntoskrnl.exe+7635a
From Address : fffff800`02e1f000
To Address : fffff800`033fa000
Size : 0x005db000
Time Stamp : 0x4f558ca0
Time String : 3/6/2012 12:03:44 AM
Product Name : Microsoft® Windows® Operating System
File Description : NT Kernel & System
File Version : 6.1.7600.16973 (win7_gdr.120305-1504)
Company : Microsoft Corporation
Full Path : C:\Windows\system32\ntoskrnl.exe
==================================================

==================================================
Filename : hal.dll
Address In Stack :
From Address : fffff800`033fa000
To Address : fffff800`03443000
Size : 0x00049000
Time Stamp : 0x4a5bdf08
Time String : 7/13/2009 9:27:36 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : kdcom.dll
Address In Stack :
From Address : fffff800`00bc2000
To Address : fffff800`00bcc000
Size : 0x0000a000
Time Stamp : 0x4d4d40d9
Time String : 2/5/2011 8:21:45 AM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : mcupdate_GenuineIntel.dll
Address In Stack :
From Address : fffff880`00c45000
To Address : fffff880`00c89000
Size : 0x00044000
Time Stamp : 0x4a5bdf66
Time String : 7/13/2009 9:29:10 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : PSHED.dll
Address In Stack :
From Address : fffff880`00c89000
To Address : fffff880`00c9d000
Size : 0x00014000
Time Stamp : 0x4a5be027
Time String : 7/13/2009 9:32:23 PM
Product Name : Microsoft® Windows® Operating System
File Description : Platform Specific Hardware Error Driver
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Company : Microsoft Corporation
Full Path : C:\Windows\system32\PSHED.dll
==================================================

==================================================
Filename : CLFS.SYS
Address In Stack :
From Address : fffff880`00c9d000
To Address : fffff880`00cfb000
Size : 0x0005e000
Time Stamp : 0x4a5bc11d
Time String : 7/13/2009 7:19:57 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : CI.dll
Address In Stack :
From Address : fffff880`00cfb000
To Address : fffff880`00dbb000
Size : 0x000c0000
Time Stamp : 0x4a5be01d
Time String : 7/13/2009 9:32:13 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : Wdf01000.sys
Address In Stack :
From Address : fffff880`00e68000
To Address : fffff880`00f0c000
Size : 0x000a4000
Time Stamp : 0x4a5bc19f
Time String : 7/13/2009 7:22:07 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : WDFLDR.SYS
Address In Stack :
From Address : fffff880`00f0c000
To Address : fffff880`00f1b000
Size : 0x0000f000
Time Stamp : 0x4a5bc11a
Time String : 7/13/2009 7:19:54 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : ACPI.sys
Address In Stack :
From Address : fffff880`00f1b000
To Address : fffff880`00f72000
Size : 0x00057000
Time Stamp : 0x4a5bc106
Time String : 7/13/2009 7:19:34 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : WMILIB.SYS
Address In Stack :
From Address : fffff880`00f72000
To Address : fffff880`00f7b000
Size : 0x00009000
Time Stamp : 0x4a5bc117
Time String : 7/13/2009 7:19:51 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : msisadrv.sys
Address In Stack :
From Address : fffff880`00f7b000
To Address : fffff880`00f85000
Size : 0x0000a000
Time Stamp : 0x4a5bc0fe
Time String : 7/13/2009 7:19:26 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : pci.sys
Address In Stack :
From Address : fffff880`00f85000
To Address : fffff880`00fb8000
Size : 0x00033000
Time Stamp : 0x4a5bc117
Time String : 7/13/2009 7:19:51 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : vdrvroot.sys
Address In Stack :
From Address : fffff880`00fb8000
To Address : fffff880`00fc5000
Size : 0x0000d000
Time Stamp : 0x4a5bcadb
Time String : 7/13/2009 8:01:31 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : partmgr.sys
Address In Stack :
From Address : fffff880`00fc5000
To Address : fffff880`00fda000
Size : 0x00015000
Time Stamp : 0x4a5bc11e
Time String : 7/13/2009 7:19:58 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : compbatt.sys
Address In Stack :
From Address : fffff880`00fda000
To Address : fffff880`00fe3000
Size : 0x00009000
Time Stamp : 0x4a5bc3b6
Time String : 7/13/2009 7:31:02 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : BATTC.SYS
Address In Stack :
From Address : fffff880`00fe3000
To Address : fffff880`00fef000
Size : 0x0000c000
Time Stamp : 0x4a5bc3b5
Time String : 7/13/2009 7:31:01 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : volmgr.sys
Address In Stack :
From Address : fffff880`00e00000
To Address : fffff880`00e15000
Size : 0x00015000
Time Stamp : 0x4a5bc11d
Time String : 7/13/2009 7:19:57 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : volmgrx.sys
Address In Stack :
From Address : fffff880`01026000
To Address : fffff880`01082000
Size : 0x0005c000
Time Stamp : 0x4a5bc141
Time String : 7/13/2009 7:20:33 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : pciide.sys
Address In Stack :
From Address : fffff880`01082000
To Address : fffff880`01089000
Size : 0x00007000
Time Stamp : 0x4a5bc115
Time String : 7/13/2009 7:19:49 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : PCIIDEX.SYS
Address In Stack :
From Address : fffff880`01089000
To Address : fffff880`01099000
Size : 0x00010000
Time Stamp : 0x4a5bc114
Time String : 7/13/2009 7:19:48 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : mountmgr.sys
Address In Stack :
From Address : fffff880`01099000
To Address : fffff880`010b3000
Size : 0x0001a000
Time Stamp : 0x4a5bc11a
Time String : 7/13/2009 7:19:54 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : iaStor.sys
Address In Stack :
From Address : fffff880`01272000
To Address : fffff880`0147c000
Size : 0x0020a000
Time Stamp : 0x4b8f2033
Time String : 3/3/2010 10:51:31 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : atapi.sys
Address In Stack :
From Address : fffff880`0147c000
To Address : fffff880`01485000
Size : 0x00009000
Time Stamp : 0x4a5bc113
Time String : 7/13/2009 7:19:47 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : ataport.SYS
Address In Stack :
From Address : fffff880`01485000
To Address : fffff880`014af000
Size : 0x0002a000
Time Stamp : 0x4a5bc118
Time String : 7/13/2009 7:19:52 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : msahci.sys
Address In Stack :
From Address : fffff880`014af000
To Address : fffff880`014ba000
Size : 0x0000b000
Time Stamp : 0x4a5bcabd
Time String : 7/13/2009 8:01:01 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : amdxata.sys
Address In Stack :
From Address : fffff880`014ba000
To Address : fffff880`014c5000
Size : 0x0000b000
Time Stamp : 0x4ba3a3ca
Time String : 3/19/2010 12:18:18 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : fltmgr.sys
Address In Stack :
From Address : fffff880`014c5000
To Address : fffff880`01511000
Size : 0x0004c000
Time Stamp : 0x4a5bc11f
Time String : 7/13/2009 7:19:59 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : fileinfo.sys
Address In Stack :
From Address : fffff880`01511000
To Address : fffff880`01525000
Size : 0x00014000
Time Stamp : 0x4a5bc481
Time String : 7/13/2009 7:34:25 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : Ntfs.sys
Address In Stack :
From Address : fffff880`01613000
To Address : fffff880`017b5000
Size : 0x001a2000
Time Stamp : 0x4d79996d
Time String : 3/10/2011 11:39:25 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : msrpc.sys
Address In Stack :
From Address : fffff880`01525000
To Address : fffff880`01583000
Size : 0x0005e000
Time Stamp : 0x4a5bc17c
Time String : 7/13/2009 7:21:32 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : ksecdd.sys
Address In Stack :
From Address : fffff880`017b5000
To Address : fffff880`017cf000
Size : 0x0001a000
Time Stamp : 0x4ec48579
Time String : 11/16/2011 11:54:33 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : cng.sys
Address In Stack :
From Address : fffff880`01583000
To Address : fffff880`015f6000
Size : 0x00073000
Time Stamp : 0x4ec48cfb
Time String : 11/17/2011 12:26:35 AM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : pcw.sys
Address In Stack :
From Address : fffff880`017cf000
To Address : fffff880`017e0000
Size : 0x00011000
Time Stamp : 0x4a5bc0ff
Time String : 7/13/2009 7:19:27 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : Fs_Rec.sys
Address In Stack :
From Address : fffff880`017e0000
To Address : fffff880`017ea000
Size : 0x0000a000
Time Stamp : 0x4f4ef2fc
Time String : 2/29/2012 11:54:36 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : ndis.sys
Address In Stack :
From Address : fffff880`010b3000
To Address : fffff880`011a5000
Size : 0x000f2000
Time Stamp : 0x4a5bc184
Time String : 7/13/2009 7:21:40 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : NETIO.SYS
Address In Stack :
From Address : fffff880`01200000
To Address : fffff880`01260000
Size : 0x00060000
Time Stamp : 0x4a5bc18a
Time String : 7/13/2009 7:21:46 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : ksecpkg.sys
Address In Stack :
From Address : fffff880`011a5000
To Address : fffff880`011d0000
Size : 0x0002b000
Time Stamp : 0x4ec48d32
Time String : 11/17/2011 12:27:30 AM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : tcpip.sys
Address In Stack :
From Address : fffff880`01800000
To Address : fffff880`019fe000
Size : 0x001fe000
Time Stamp : 0x4e83eb7f
Time String : 9/28/2011 11:52:31 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : fwpkclnt.sys
Address In Stack :
From Address : fffff880`00e15000
To Address : fffff880`00e5f000
Size : 0x0004a000
Time Stamp : 0x4a5bc164
Time String : 7/13/2009 7:21:08 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : vmstorfl.sys
Address In Stack :
From Address : fffff880`017ea000
To Address : fffff880`017fa000
Size : 0x00010000
Time Stamp : 0x4a5bc67e
Time String : 7/13/2009 7:42:54 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : volsnap.sys
Address In Stack :
From Address : fffff880`01a97000
To Address : fffff880`01ae3000
Size : 0x0004c000
Time Stamp : 0x4a5bc128
Time String : 7/13/2009 7:20:08 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : spldr.sys
Address In Stack :
From Address : fffff880`01ae3000
To Address : fffff880`01aeb000
Size : 0x00008000
Time Stamp : 0x4a0858bb
Time String : 5/11/2009 12:56:27 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : rdyboost.sys
Address In Stack :
From Address : fffff880`01aeb000
To Address : fffff880`01b25000
Size : 0x0003a000
Time Stamp : 0x4c1c46a2
Time String : 6/19/2010 12:25:06 AM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : mup.sys
Address In Stack :
From Address : fffff880`01b25000
To Address : fffff880`01b37000
Size : 0x00012000
Time Stamp : 0x4a5bc201
Time String : 7/13/2009 7:23:45 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : hwpolicy.sys
Address In Stack :
From Address : fffff880`01b37000
To Address : fffff880`01b40000
Size : 0x00009000
Time Stamp : 0x4a5bc0fa
Time String : 7/13/2009 7:19:22 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : fvevol.sys
Address In Stack :
From Address : fffff880`01b40000
To Address : fffff880`01b7a000
Size : 0x0003a000
Time Stamp : 0x4abd7db2
Time String : 9/25/2009 10:34:26 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : disk.sys
Address In Stack :
From Address : fffff880`01b7a000
To Address : fffff880`01b90000
Size : 0x00016000
Time Stamp : 0x4a5bc11d
Time String : 7/13/2009 7:19:57 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : CLASSPNP.SYS
Address In Stack :
From Address : fffff880`01b90000
To Address : fffff880`01bc0000
Size : 0x00030000
Time Stamp : 0x4a5bc11e
Time String : 7/13/2009 7:19:58 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : psd.sys
Address In Stack :
From Address : fffff880`042ab000
To Address : fffff880`042b9000
Size : 0x0000e000
Time Stamp : 0x4a637f69
Time String : 7/19/2009 4:17:45 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : cdrom.sys
Address In Stack :
From Address : fffff880`042b9000
To Address : fffff880`042e3000
Size : 0x0002a000
Time Stamp : 0x4a5bc11a
Time String : 7/13/2009 7:19:54 PM
Product Name :
File Description :
File Version :
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To Address : fffff880`05503000
Size : 0x00022000
Time Stamp : 0x4a5bd8e5
Time String : 7/13/2009 9:01:25 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : ksthunk.sys
Address In Stack :
From Address : fffff880`05503000
To Address : fffff880`05508200
Size : 0x00005200
Time Stamp : 0x4a5bca93
Time String : 7/13/2009 8:00:19 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : RTKVHD64.sys
Address In Stack :
From Address : fffff880`082cc000
To Address : fffff880`0851a280
Size : 0x0024e280
Time Stamp : 0x4c3c2d01
Time String : 7/13/2010 5:08:17 AM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : smserial.sys
Address In Stack :
From Address : fffff880`07ea2000
To Address : fffff880`07fd6000
Size : 0x00134000
Time Stamp : 0x4ae5c1f2
Time String : 10/26/2009 11:36:18 AM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : modem.sys
Address In Stack :
From Address : fffff880`07fd6000
To Address : fffff880`07fe5000
Size : 0x0000f000
Time Stamp : 0x4a5bcd08
Time String : 7/13/2009 8:10:48 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : win32k.sys
Address In Stack :
From Address : fffff960`000c0000
To Address : fffff960`003d4000
Size : 0x00314000
Time Stamp : 0x00000000
Time String :
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : Dxapi.sys
Address In Stack :
From Address : fffff880`07fe5000
To Address : fffff880`07ff1000
Size : 0x0000c000
Time Stamp : 0x4a5bc574
Time String : 7/13/2009 7:38:28 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : crashdmp.sys
Address In Stack :
From Address : fffff880`07ff1000
To Address : fffff880`07fff000
Size : 0x0000e000
Time Stamp : 0x4a5bcabd
Time String : 7/13/2009 8:01:01 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : dump_iaStor.sys
Address In Stack :
From Address : fffff880`04080000
To Address : fffff880`0428a000
Size : 0x0020a000
Time Stamp : 0x4b8f2033
Time String : 3/3/2010 10:51:31 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : dump_dumpfve.sys
Address In Stack :
From Address : fffff880`07e00000
To Address : fffff880`07e13000
Size : 0x00013000
Time Stamp : 0x4a5bc18f
Time String : 7/13/2009 7:21:51 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : usbccgp.sys
Address In Stack :
From Address : fffff880`07e13000
To Address : fffff880`07e30000
Size : 0x0001d000
Time Stamp : 0x4d8c0a97
Time String : 3/24/2011 11:23:03 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : USBD.SYS
Address In Stack :
From Address : fffff880`07e30000
To Address : fffff880`07e31f00
Size : 0x00001f00
Time Stamp : 0x4d8c0a8b
Time String : 3/24/2011 11:22:51 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : snp2uvc.sys
Address In Stack :
From Address : fffff880`02203000
To Address : fffff880`023ba800
Size : 0x001b7800
Time Stamp : 0x4a8cb7e0
Time String : 8/19/2009 10:41:36 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : STREAM.SYS
Address In Stack :
From Address : fffff880`023bb000
To Address : fffff880`023cbd00
Size : 0x00010d00
Time Stamp : 0x4a5bcbfa
Time String : 7/13/2009 8:06:18 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : sncduvc.SYS
Address In Stack :
From Address : fffff880`023cc000
To Address : fffff880`023d4a80
Size : 0x00008a80
Time Stamp : 0x495894f2
Time String : 12/29/2008 5:14:26 AM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : btusbflt.sys
Address In Stack :
From Address : fffff880`023d5000
To Address : fffff880`023e5000
Size : 0x00010000
Time Stamp : 0x4a2ed832
Time String : 6/9/2009 5:46:26 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : BTHUSB.sys
Address In Stack :
From Address : fffff880`023e5000
To Address : fffff880`023fd000
Size : 0x00018000
Time Stamp : 0x4db8e5ea
Time String : 4/27/2011 11:58:34 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : bthport.sys
Address In Stack :
From Address : fffff880`0851b000
To Address : fffff880`085a7000
Size : 0x0008c000
Time Stamp : 0x4db8e5f2
Time String : 4/27/2011 11:58:42 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : rfcomm.sys
Address In Stack :
From Address : fffff880`07e5b000
To Address : fffff880`07e87000
Size : 0x0002c000
Time Stamp : 0x4a5bcc20
Time String : 7/13/2009 8:06:56 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : BthEnum.sys
Address In Stack :
From Address : fffff880`07e87000
To Address : fffff880`07e97000
Size : 0x00010000
Time Stamp : 0x4a5bcc1c
Time String : 7/13/2009 8:06:52 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : bthpan.sys
Address In Stack :
From Address : fffff880`085a7000
To Address : fffff880`085c7000
Size : 0x00020000
Time Stamp : 0x4a5bcc24
Time String : 7/13/2009 8:07:00 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : WinUSB.sys
Address In Stack :
From Address : fffff880`085c7000
To Address : fffff880`085d8000
Size : 0x00011000
Time Stamp : 0x4a5bcc04
Time String : 7/13/2009 8:06:28 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : btwavdt.sys
Address In Stack :
From Address : fffff880`08200000
To Address : fffff880`0827b000
Size : 0x0007b000
Time Stamp : 0x4a431015
Time String : 6/25/2009 1:50:13 AM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : btwaudio.sys
Address In Stack :
From Address : fffff880`05509000
To Address : fffff880`0558f000
Size : 0x00086000
Time Stamp : 0x4a4b6ab0
Time String : 7/1/2009 9:54:56 AM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : btwl2cap.sys
Address In Stack :
From Address : fffff880`0827b000
To Address : fffff880`08287000
Size : 0x0000c000
Time Stamp : 0x49d6a9bd
Time String : 4/3/2009 8:28:45 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : btwrchid.sys
Address In Stack :
From Address : fffff880`07e97000
To Address : fffff880`07e9a880
Size : 0x00003880
Time Stamp : 0x4a431069
Time String : 6/25/2009 1:51:37 AM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : HIDCLASS.SYS
Address In Stack :
From Address : fffff880`08287000
To Address : fffff880`082a0000
Size : 0x00019000
Time Stamp : 0x4a5bcbfd
Time String : 7/13/2009 8:06:21 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : HIDPARSE.SYS
Address In Stack :
From Address : fffff880`082a0000
To Address : fffff880`082a8080
Size : 0x00008080
Time Stamp : 0x4a5bcbf9
Time String : 7/13/2009 8:06:17 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : TSDDD.dll
Address In Stack :
From Address : fffff960`005e0000
To Address : fffff960`005ea000
Size : 0x0000a000
Time Stamp : 0x00000000
Time String :
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : fastfat.SYS
Address In Stack :
From Address : fffff880`0558f000
To Address : fffff880`055c5000
Size : 0x00036000
Time Stamp : 0x4a5bc1f0
Time String : 7/13/2009 7:23:28 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : luafv.sys
Address In Stack :
From Address : fffff880`082a9000
To Address : fffff880`082cc000
Size : 0x00023000
Time Stamp : 0x4a5bc295
Time String : 7/13/2009 7:26:13 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : sbapifs.sys
Address In Stack :
From Address : fffff880`085d8000
To Address : fffff880`085f2000
Size : 0x0001a000
Time Stamp : 0x4e5c0729
Time String : 8/29/2011 5:39:53 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : WudfPf.sys
Address In Stack :
From Address : fffff880`055c5000
To Address : fffff880`055e6000
Size : 0x00021000
Time Stamp : 0x4a5bcbd1
Time String : 7/13/2009 8:05:37 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : lltdio.sys
Address In Stack :
From Address : fffff880`055e6000
To Address : fffff880`055fb000
Size : 0x00015000
Time Stamp : 0x4a5bcc92
Time String : 7/13/2009 8:08:50 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : nwifi.sys
Address In Stack :
From Address : fffff880`072e4000
To Address : fffff880`07337000
Size : 0x00053000
Time Stamp : 0x4a5bcc3b
Time String : 7/13/2009 8:07:23 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : ndisuio.sys
Address In Stack :
From Address : fffff880`07337000
To Address : fffff880`0734a000
Size : 0x00013000
Time Stamp : 0x4a5bccb5
Time String : 7/13/2009 8:09:25 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : rspndr.sys
Address In Stack :
From Address : fffff880`0734a000
To Address : fffff880`07362000
Size : 0x00018000
Time Stamp : 0x4a5bcc92
Time String : 7/13/2009 8:08:50 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : HTTP.sys
Address In Stack :
From Address : fffff880`07200000
To Address : fffff880`072c8000
Size : 0x000c8000
Time Stamp : 0x4a5bc1a8
Time String : 7/13/2009 7:22:16 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : bowser.sys
Address In Stack :
From Address : fffff880`07362000
To Address : fffff880`07380000
Size : 0x0001e000
Time Stamp : 0x4d6497da
Time String : 2/23/2011 1:15:06 AM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : mpsdrv.sys
Address In Stack :
From Address : fffff880`07380000
To Address : fffff880`07398000
Size : 0x00018000
Time Stamp : 0x4a5bcc79
Time String : 7/13/2009 8:08:25 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : mrxsmb.sys
Address In Stack :
From Address : fffff880`07398000
To Address : fffff880`073c5000
Size : 0x0002d000
Time Stamp : 0x4dc0bf1a
Time String : 5/3/2011 10:51:06 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : mrxsmb10.sys
Address In Stack :
From Address : fffff880`092e1000
To Address : fffff880`0932f000
Size : 0x0004e000
Time Stamp : 0x4e17c0a7
Time String : 7/8/2011 10:44:55 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : mrxsmb20.sys
Address In Stack :
From Address : fffff880`0932f000
To Address : fffff880`09352000
Size : 0x00023000
Time Stamp : 0x4dc0bf19
Time String : 5/3/2011 10:51:05 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : RaInfo.sys
Address In Stack :
From Address : fffff880`09352000
To Address : fffff880`09359000
Size : 0x00007000
Time Stamp : 0x477e818a
Time String : 1/4/2008 2:57:14 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : LMIRfsDriver.sys
Address In Stack :
From Address : fffff880`09359000
To Address : fffff880`0936c000
Size : 0x00013000
Time Stamp : 0x487b7e50
Time String : 7/14/2008 12:26:56 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : peauth.sys
Address In Stack :
From Address : fffff880`09200000
To Address : fffff880`092a6000
Size : 0x000a6000
Time Stamp : 0x4a5bd8df
Time String : 7/13/2009 9:01:19 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : vwifimp.sys
Address In Stack :
From Address : fffff880`092a6000
To Address : fffff880`092b0000
Size : 0x0000a000
Time Stamp : 0x4a5bcc40
Time String : 7/13/2009 8:07:28 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : secdrv.SYS
Address In Stack :
From Address : fffff880`092b0000
To Address : fffff880`092bb000
Size : 0x0000b000
Time Stamp : 0x4508052e
Time String : 9/13/2006 9:18:38 AM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : srvnet.sys
Address In Stack :
From Address : fffff880`0936c000
To Address : fffff880`09399000
Size : 0x0002d000
Time Stamp : 0x4dba2ca3
Time String : 4/28/2011 11:12:35 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : tcpipreg.sys
Address In Stack :
From Address : fffff880`09399000
To Address : fffff880`093ab000
Size : 0x00012000
Time Stamp : 0x4a5bcccd
Time String : 7/13/2009 8:09:49 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : srv2.sys
Address In Stack :
From Address : fffff880`09cd0000
To Address : fffff880`09d37000
Size : 0x00067000
Time Stamp : 0x4dba2cb3
Time String : 4/28/2011 11:12:51 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : srv.sys
Address In Stack :
From Address : fffff880`09d37000
To Address : fffff880`09dcc000
Size : 0x00095000
Time Stamp : 0x4dba2cc1
Time String : 4/28/2011 11:13:05 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : cdd.dll
Address In Stack :
From Address : fffff960`00720000
To Address : fffff960`00747000
Size : 0x00027000
Time Stamp : 0x00000000
Time String :
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : monitor.sys
Address In Stack :
From Address : fffff880`09c71000
To Address : fffff880`09c7f000
Size : 0x0000e000
Time Stamp : 0x4a5bc58c
Time String : 7/13/2009 7:38:52 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : asyncmac.sys
Address In Stack :
From Address : fffff880`09c7f000
To Address : fffff880`09c8a000
Size : 0x0000b000
Time Stamp : 0x4a5bcce5
Time String : 7/13/2009 8:10:13 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

HIJACK THIS

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:12:44 PM, on 5/10/2012
Reason Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

EDIT:Removed non requested HJT log to prevent topic from being moved~~ Mod boopme

Edited by boopme, 10 May 2012 - 06:51 PM.


#5 boltp666

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Posted 11 May 2012 - 09:23 AM

NEW BSOD


Microsoft ® Windows Debugger Version 6.12.0002.633 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [L:\Uploads\The Actuarial Advantage Inc\TAA-403\051112-13213-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16973.amd64fre.win7_gdr.120305-1504
Machine Name:
Kernel base = 0xfffff800`02e53000 PsLoadedModuleList = 0xfffff800`0308fe70
Debug session time: Fri May 11 09:38:48.175 2012 (UTC - 4:00)
System Uptime: 4 days 1:38:40.661
Loading Kernel Symbols
...............................................................
................................................................
.....................................................
Loading User Symbols
Loading unloaded module list
.................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 77, {1, 0, 0, fffff8800b611fd0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4dc81 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_STACK_INPAGE_ERROR (77)
The requested page of kernel data could not be read in. Caused by
bad block in paging file or disk controller error.
In the case when the first arguments is 0 or 1, the stack signature
in the kernel stack was not found. Again, bad hardware.
An I/O status of c000009c (STATUS_DEVICE_DATA_ERROR) or
C000016AL (STATUS_DISK_OPERATION_FAILED) normally indicates
the data could not be read from the disk due to a bad
block. Upon reboot autocheck will run and attempt to map out the bad
sector. If the status is C0000185 (STATUS_IO_DEVICE_ERROR) and the paging
file is on a SCSI disk device, then the cabling and termination should be
checked. See the knowledge base article on SCSI termination.
Arguments:
Arg1: 0000000000000001, (page was retrieved from disk)
Arg2: 0000000000000000, value found in stack where signature should be
Arg3: 0000000000000000, 0
Arg4: fffff8800b611fd0, address of signature on kernel stack

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0x1 - STATUS_WAIT_1

BUGCHECK_STR: 0x77_1

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff80002f47d13 to fffff80002ec3540

STACK_TEXT:
fffff880`0351db58 fffff800`02f47d13 : 00000000`00000077 00000000`00000001 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff880`0351db60 fffff800`02eb8070 : fffffa80`0c81c360 fffff880`00000001 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x4dc81
fffff880`0351dc70 fffff800`02eb8007 : 00000000`00000000 00000000`00000001 fffffa80`03b5d040 00000000`00000080 : nt!MmInPageKernelStack+0x40
fffff880`0351dcd0 fffff800`02eb7cb4 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`03b5d000 : nt!KiInSwapKernelStacks+0x1f
fffff880`0351dd00 fffff800`031626e6 : f6fff23f`ff3fd5ef 02000000`00840000 f6ef6fbf`77b2b95f 01000000`02000040 : nt!KeSwapProcessOrStack+0x84
fffff880`0351dd40 fffff800`02ea1ac6 : fffff880`009e8180 fffffa80`03b87040 fffff880`009f2fc0 004928d0`02180400 : nt!PspSystemThreadStartup+0x5a
fffff880`0351dd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_IP:
nt! ?? ::FNODOBFM::`string'+4dc81
fffff800`02f47d13 cc int 3

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nt! ?? ::FNODOBFM::`string'+4dc81

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 4f558ca0

FAILURE_BUCKET_ID: X64_0x77_1_nt!_??_::FNODOBFM::_string_+4dc81

BUCKET_ID: X64_0x77_1_nt!_??_::FNODOBFM::_string_+4dc81

Followup: MachineOwner
---------

Attached Files



#6 boltp666

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Posted 14 May 2012 - 12:33 PM

does anyone have any updates on this? =(

Edited by boltp666, 14 May 2012 - 12:34 PM.


#7 boltp666

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Posted 15 May 2012 - 12:14 PM

Is there any other information anyone needs to look more into the issue with this machine?

#8 AustrAlien

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Posted 15 May 2012 - 07:38 PM

KERNEL_STACK_INPAGE_ERROR (77)
The requested page of kernel data could not be read in. Caused by
bad block in paging file or disk controller error.
In the case when the first arguments is 0 or 1, the stack signature
in the kernel stack was not found. Again, bad hardware.

An I/O status of c000009c (STATUS_DEVICE_DATA_ERROR) or
C000016AL (STATUS_DISK_OPERATION_FAILED) normally indicates
the data could not be read from the disk due to a bad
block. Upon reboot autocheck will run and attempt to map out the bad
sector. If the status is C0000185 (STATUS_IO_DEVICE_ERROR) and the paging
file is on a SCSI disk device, then the cabling and termination should be
checked. See the knowledge base article on SCSI termination.
Arguments:
Arg1: 0000000000000001, (page was retrieved from disk)
Arg2: 0000000000000000, value found in stack where signature should be
Arg3: 0000000000000000, 0
Arg4: fffff8800b611fd0, address of signature on kernel stack

ERROR_CODE: (NTSTATUS) 0x1 - STATUS_WAIT_1

BUGCHECK_STR: 0x77_1

The bugcheck is pointing at bad hardware. Firstly, check the hard drive.

It is best to use the hard drive manufacturer's own diagnostic utility, but Seagate's tool will work OK on most brands. The diagnostic tool is run from a bootable CD (Windows does not need to be working. The first two steps are done on a working computer, while the third step is to boot the ailing computer with the CD that you create in the first two steps.)

:step1: Please download SeaTools for DOS (CD) from Seagate's SeaTools for DOS web page

or use the following direct download link to download the latest version of SeaTools for DOS:
Download SeaTools for DOS ISO Image

The downloaded file name is SeaToolsDOS223ALL.ISO
[/list]
:step2: Burn the downloaded .ISO image to a CD using the appropriate burning software.
  • If you do not already have a suitable burning program for writing .ISO images to disc ...
    • Download and install ImgBurn.
      Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
    • Place a new (blank) CD disc in the drive tray.
    • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image

    When the CD has been burned and verified as successful, it will be bootable.

:step3: Boot from the CD.
  • (You may need to access the BIOS Setup Menu or the Boot Menu and change the boot order to enable booting from CD before hard drive.)
  • From Basic tests on the Main Menu, run the Short test and then the Long test.

    (The long test will take some considerable time to complete.)
    The results will be shown as either a PASS or FAIL.
    There is a chance that during the Long test, you may be offered the opportunity to attempt repairs on the hard drive:
  • If so, go ahead and attempt to do so, but ONLY after backing up all important personal files.
[/list]Note: You may wish to view the following ...
Please let us know the results of the tests.

When you can, include the make and model number of the problematic hard drive. If you do choose to use SeaTools, you will see the model number (and maybe the make) when SeaTools first detects the hard drive.
AustrAlien
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#9 boltp666

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Posted 21 May 2012 - 01:03 PM

well it past both the long and short test =/, so I don't think it's the hard drive. any other suggestions?
Model: ST9320423AS

The one thing I am seeing is this
Temperature Difference, 73, 42, 45, 454426651, Value is equal to (100 - temp ,

Thank you,
Patrick

Value Worst Thershold Data
Temperature Difference, 73, 42, 45, 454426651, Value is equal to (100 - temp)

but when i checked with Speccy the temperature seemed fine

Edited by boltp666, 21 May 2012 - 01:13 PM.


#10 boltp666

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Posted 23 May 2012 - 05:22 PM

bump issue still not resolved =(

#11 boltp666

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Posted 24 May 2012 - 08:15 AM

please help

#12 AustrAlien

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Posted 24 May 2012 - 05:27 PM

I apologise for the delay on my part.

Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:
  • "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

AustrAlien
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