Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

explorer.exe keeps crashing. groovee.dll, ntdll.dll


  • Please log in to reply
5 replies to this topic

#1 samak

samak

  • Members
  • 61 posts
  • OFFLINE
  •  
  • Local time:05:25 AM

Posted 09 May 2012 - 04:02 AM

The problem:
Suddenly, for the past few weeks, my computer has been taking 15 minutes to start. That is, when I turn on the computer, it boots into windows, then I am stuck at the desktop for 15 minutes before I can do ANYTHING. During these 15 minutes, the computer keeps giving "windows error" messages. Then it keeps crashing and restarting "explorer.exe".
I am sure it is not a virus or malware. Sometimes it would give a message saying there is a problem with groovee.dll. EDIT: grooveex.dll .
I do not remember installing anything or making any software or hardware changes that may have caused this. The only thing I did was get windows updates, so that may have something to do with windows updates. How do I find out? Is there a history I can go to so I can actually see the details of the errors I keep getting every time I turn on my computer?

I do not have many programs running automatically on startup. My computer USED to run smoothly and quickly until this problem started. After it gets past the first 15 minutes, my computer seems to run like normal again.

Should I generate a memory dump for the crashing process so you can see what is happening? How can I do that?

I already did a clean boot but that did not solve the problem. I also used autoruns to disable all unnecessary startup programs.


Running:
Windows 7
service pack 1
Processor: intel core duo cpu E7500 @ 2.93 Ghz
Installed RAM: 6 GB
64- bit OS


Below are some errors I was able to see:
*********
Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Hang Signature: e6e6
Hang Type: 0
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: e6e6dcbb288ea7554575c68667082ed2
Additional Hang Signature 2: 4d11
Additional Hang Signature 3: 4d1104a990cf75d4058f3f342ae42470
Additional Hang Signature 4: e6e6
Additional Hang Signature 5: e6e6dcbb288ea7554575c68667082ed2
Additional Hang Signature 6: 4d11
Additional Hang Signature 7: 4d1104a990cf75d4058f3f342ae42470

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



******************

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec4aa8e
Exception Code: c0000005
Exception Offset: 0000000000018e3d
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: abcc
Additional Information 2: abcc8f7853b48d9807d6d51eb1fa5df9
Additional Information 3: abcc
Additional Information 4: abcc8f7853b48d9807d6d51eb1fa5df9

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Edited by hamluis, 11 May 2012 - 10:38 AM.
Moved from Win 7 to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 Allan

Allan

  • BC Advisor
  • 8,626 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:05:25 AM

Posted 09 May 2012 - 06:49 AM

I'm assuming it's GROOVE.dll and not GROOVEE.dll. This is a known vulnerability and may be a malware problem. I suggest you post in the Am I Infected forum and find out, one way or the other.

#3 samak

samak
  • Topic Starter

  • Members
  • 61 posts
  • OFFLINE
  •  
  • Local time:05:25 AM

Posted 09 May 2012 - 11:35 AM

Actually, it is grooveex.dll : I typed it wrong.

#4 Allan

Allan

  • BC Advisor
  • 8,626 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:05:25 AM

Posted 09 May 2012 - 03:02 PM

That belongs to Sharepoint, which is part of MS Office.

Let's see if it's something loading with Windows that's causing the boot delay. Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.

#5 samak

samak
  • Topic Starter

  • Members
  • 61 posts
  • OFFLINE
  •  
  • Local time:05:25 AM

Posted 10 May 2012 - 04:21 PM

Yes the problem still occurs. It takes so long to boot up the computer still.

#6 Allan

Allan

  • BC Advisor
  • 8,626 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:05:25 AM

Posted 10 May 2012 - 04:24 PM

If the problems still occurs with a clean boot I suggest you post in the Am I Infected forum and make sure it isn't a malware issue.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users