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Very slow/laggy Both internet and offline


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#1 Peppermint Thoughts

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Posted 08 May 2012 - 08:42 PM

I am using Windows XP and have had my netbook for about 2.5 years. Over the weekend, I noticed a drastic slowdown. Originally, it was while watching television shows online. Whether on hulu.com or huludesktop.com or nbc.com, they all would play a minute or so and stop and then another and then stop, with audio ending up unsynchronized with the video. After that frustration, I started noticing the computer itself seemed slow. Just switching tabs, minimizin windows, et cetera. Now I am worried that I might have picked up some sort of virusy-like substance because I was browsing some seemingly sketchy sites before it started.

What I have tried so far: restarting, different browsers, a different profile, running Spybot, Malware Bytes, and Avira. I checked my msconfig and regedit (under Run for trojans, but did not check anything else in there). I have a HijackThis log, but no idea how to read it (and noticed this forum said not to post it).

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#2 cryptodan

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Posted 08 May 2012 - 09:14 PM

Can you post the logs from Spybot, Malwarebytes, and Avira?

#3 Peppermint Thoughts

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Posted 08 May 2012 - 09:29 PM

Okay, I will post them. Is there an attachment option, or should I just post the text?

#4 cryptodan

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Posted 08 May 2012 - 09:56 PM

Just copy and paste them.

#5 Peppermint Thoughts

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Posted 08 May 2012 - 10:04 PM

Here is the Avira one: (the others are coming, but it is taking forever just to get to them)


Avira AntiVir Personal
Report file date: Monday, May 07, 2012 00:21

Scanning for 3750515 virus strains and unwanted programs.

The program is running as an unrestricted full version.
Online services are available:

Licensee : Avira AntiVir Personal - Free Antivirus
Serial number : 0000149996-ADJIE-0000001
Platform : Windows XP
Windows version : (Service Pack 3) [5.1.2600]
Boot mode : Normally booted
Username : SYSTEM
Computer name : PEPLAP

Version information:
BUILD.DAT : 10.2.0.707 36070 Bytes 1/25/2012 13:11:00
AVSCAN.EXE : 10.3.0.7 484008 Bytes 8/18/2011 23:30:55
AVSCAN.DLL : 10.0.5.0 47464 Bytes 8/18/2011 23:30:55
LUKE.DLL : 10.3.0.5 45416 Bytes 8/18/2011 23:31:02
LUKERES.DLL : 10.0.0.1 12648 Bytes 2/11/2010 04:40:49
AVSCPLR.DLL : 10.3.0.7 119656 Bytes 8/18/2011 23:31:05
AVREG.DLL : 10.3.0.9 88833 Bytes 8/18/2011 23:31:05
VBASE000.VDF : 7.10.0.0 19875328 Bytes 11/6/2009 12:35:52
VBASE001.VDF : 7.11.0.0 13342208 Bytes 12/14/2010 23:58:02
VBASE002.VDF : 7.11.19.170 14374912 Bytes 12/20/2011 23:15:54
VBASE003.VDF : 7.11.21.238 4472832 Bytes 2/1/2012 01:27:30
VBASE004.VDF : 7.11.26.44 4329472 Bytes 3/28/2012 03:01:33
VBASE005.VDF : 7.11.26.45 2048 Bytes 3/28/2012 03:01:33
VBASE006.VDF : 7.11.26.46 2048 Bytes 3/28/2012 03:01:33
VBASE007.VDF : 7.11.26.47 2048 Bytes 3/28/2012 03:01:34
VBASE008.VDF : 7.11.26.48 2048 Bytes 3/28/2012 03:01:34
VBASE009.VDF : 7.11.26.49 2048 Bytes 3/28/2012 03:01:34
VBASE010.VDF : 7.11.26.50 2048 Bytes 3/28/2012 03:01:34
VBASE011.VDF : 7.11.26.51 2048 Bytes 3/28/2012 03:01:34
VBASE012.VDF : 7.11.26.52 2048 Bytes 3/28/2012 03:01:34
VBASE013.VDF : 7.11.26.53 2048 Bytes 3/28/2012 03:01:35
VBASE014.VDF : 7.11.26.107 221696 Bytes 3/30/2012 04:27:32
VBASE015.VDF : 7.11.26.179 224768 Bytes 4/2/2012 00:52:41
VBASE016.VDF : 7.11.26.241 142336 Bytes 4/4/2012 01:24:23
VBASE017.VDF : 7.11.27.41 247808 Bytes 4/8/2012 03:32:09
VBASE018.VDF : 7.11.27.107 161280 Bytes 4/12/2012 22:13:44
VBASE019.VDF : 7.11.27.159 148992 Bytes 4/13/2012 02:30:36
VBASE020.VDF : 7.11.27.201 207360 Bytes 4/17/2012 03:31:41
VBASE021.VDF : 7.11.28.3 237568 Bytes 4/19/2012 00:55:21
VBASE022.VDF : 7.11.28.49 193536 Bytes 4/20/2012 01:04:31
VBASE023.VDF : 7.11.28.99 195072 Bytes 4/23/2012 02:56:12
VBASE024.VDF : 7.11.28.133 247808 Bytes 4/24/2012 00:16:16
VBASE025.VDF : 7.11.28.183 186880 Bytes 4/26/2012 00:34:43
VBASE026.VDF : 7.11.28.235 166400 Bytes 4/30/2012 23:40:56
VBASE027.VDF : 7.11.29.37 290816 Bytes 5/3/2012 03:50:12
VBASE028.VDF : 7.11.29.38 2048 Bytes 5/3/2012 03:50:12
VBASE029.VDF : 7.11.29.39 2048 Bytes 5/3/2012 03:50:12
VBASE030.VDF : 7.11.29.40 2048 Bytes 5/3/2012 03:50:13
VBASE031.VDF : 7.11.29.70 124928 Bytes 5/4/2012 11:44:39
Engineversion : 8.2.10.62
AEVDF.DLL : 8.1.2.2 106868 Bytes 10/27/2011 00:02:49
AESCRIPT.DLL : 8.1.4.18 455034 Bytes 4/27/2012 00:35:22
AESCN.DLL : 8.1.8.2 131444 Bytes 1/27/2012 03:55:11
AESBX.DLL : 8.2.5.5 606579 Bytes 3/13/2012 03:49:12
AERDL.DLL : 8.1.9.15 639348 Bytes 9/8/2011 23:09:39
AEPACK.DLL : 8.2.16.12 807287 Bytes 5/4/2012 03:50:40
AEOFFICE.DLL : 8.1.2.28 201082 Bytes 4/27/2012 00:35:20
AEHEUR.DLL : 8.1.4.23 4702582 Bytes 5/4/2012 03:50:33
AEHELP.DLL : 8.1.20.0 254326 Bytes 4/27/2012 00:34:49
AEGEN.DLL : 8.1.5.28 422260 Bytes 4/27/2012 00:34:48
AEEXP.DLL : 8.1.0.35 82291 Bytes 5/4/2012 03:50:40
AEEMU.DLL : 8.1.3.0 393589 Bytes 11/23/2010 00:19:24
AECORE.DLL : 8.1.25.6 201078 Bytes 3/16/2012 00:05:35
AEBB.DLL : 8.1.1.0 53618 Bytes 4/24/2010 05:13:27
AVWINLL.DLL : 10.0.0.0 19304 Bytes 4/21/2011 11:53:36
AVPREF.DLL : 10.0.3.2 44904 Bytes 8/18/2011 23:30:55
AVREP.DLL : 10.0.0.10 174120 Bytes 8/18/2011 23:31:05
AVARKT.DLL : 10.0.26.1 255336 Bytes 8/18/2011 23:30:53
AVEVTLOG.DLL : 10.0.0.9 203112 Bytes 8/18/2011 23:30:53
SQLITE3.DLL : 3.6.19.0 355688 Bytes 7/20/2011 20:40:24
AVSMTP.DLL : 10.0.0.17 63848 Bytes 4/21/2011 11:53:36
NETNT.DLL : 10.0.0.0 11624 Bytes 4/21/2011 11:53:46
RCIMAGE.DLL : 10.0.0.35 2589544 Bytes 8/18/2011 23:30:41
RCTEXT.DLL : 10.0.64.0 97640 Bytes 8/18/2011 23:30:41

Configuration settings for the scan:
Jobname.............................: Complete system scan
Configuration file..................: C:\Program Files\Avira\AntiVir Desktop\sysscan.avp
Logging.............................: Default
Primary action......................: interactive
Secondary action....................: ignore
Scan master boot sector.............: on
Scan boot sector....................: on
Boot sectors........................: C:,
Process scan........................: on
Extended process scan...............: on
Scan registry.......................: on
Search for rootkits.................: on
Integrity checking of system files..: off
Scan all files......................: All files
Scan archives.......................: on
Recursion depth.....................: 20
Smart extensions....................: on
Macro heuristic.....................: on
File heuristic......................: Advanced
Deviating risk categories...........: +APPL,+PCK,+PFS,+SPR,

Start of the scan: Monday, May 07, 2012 00:21

Starting search for hidden objects.
HKEY_USERS\S-1-5-21-739173265-2850380248-3793294217-1006\Software\SecuROM\License information\datasecu
[NOTE] The registry entry is invisible.
HKEY_USERS\S-1-5-21-739173265-2850380248-3793294217-1006\Software\SecuROM\License information\rkeysecu
[NOTE] The registry entry is invisible.

The scan of running processes will be started
Scan process 'iexplore.exe' - '120' Module(s) have been scanned
Scan process 'iexplore.exe' - '97' Module(s) have been scanned
Scan process 'iexplore.exe' - '120' Module(s) have been scanned
Scan process 'iexplore.exe' - '68' Module(s) have been scanned
Scan process 'GoogleCrashHandler.exe' - '16' Module(s) have been scanned
Scan process 'msdtc.exe' - '42' Module(s) have been scanned
Scan process 'dllhost.exe' - '64' Module(s) have been scanned
Scan process 'dllhost.exe' - '47' Module(s) have been scanned
Scan process 'vssvc.exe' - '50' Module(s) have been scanned
Scan process 'avscan.exe' - '72' Module(s) have been scanned
Scan process 'MsMpEng.exe' - '38' Module(s) have been scanned
Scan process 'notepad.exe' - '29' Module(s) have been scanned
Scan process 'runonce.exe' - '28' Module(s) have been scanned
Scan process 'mspaint.exe' - '36' Module(s) have been scanned
Scan process 'wuauclt.exe' - '38' Module(s) have been scanned
Scan process 'alg.exe' - '33' Module(s) have been scanned
Scan process 'GoogleToolbarNotifier.exe' - '61' Module(s) have been scanned
Scan process 'ctfmon.exe' - '27' Module(s) have been scanned
Scan process 'avgnt.exe' - '57' Module(s) have been scanned
Scan process 'Explorer.EXE' - '141' Module(s) have been scanned
Scan process 'WDDMService.exe' - '28' Module(s) have been scanned
Scan process 'wdfmgr.exe' - '17' Module(s) have been scanned
Scan process 'svchost.exe' - '45' Module(s) have been scanned
Scan process 'sqlwriter.exe' - '55' Module(s) have been scanned
Scan process 'sqlbrowser.exe' - '19' Module(s) have been scanned
Scan process 'RichVideo.exe' - '23' Module(s) have been scanned
Scan process 'GoogleCrashHandler.exe' - '20' Module(s) have been scanned
Scan process 'sqlservr.exe' - '55' Module(s) have been scanned
Scan process 'GoogleUpdate.exe' - '47' Module(s) have been scanned
Scan process 'jqs.exe' - '35' Module(s) have been scanned
Scan process 'iviRegMgr.exe' - '19' Module(s) have been scanned
Scan process 'CSHelper.exe' - '18' Module(s) have been scanned
Scan process 'avshadow.exe' - '27' Module(s) have been scanned
Scan process 'svchost.exe' - '36' Module(s) have been scanned
Scan process 'avguard.exe' - '58' Module(s) have been scanned
Scan process 'svchost.exe' - '36' Module(s) have been scanned
Scan process 'sched.exe' - '52' Module(s) have been scanned
Scan process 'spoolsv.exe' - '67' Module(s) have been scanned
Scan process 'svchost.exe' - '48' Module(s) have been scanned
Scan process 'svchost.exe' - '43' Module(s) have been scanned
Scan process 'svchost.exe' - '172' Module(s) have been scanned
Scan process 'svchost.exe' - '42' Module(s) have been scanned
Scan process 'svchost.exe' - '55' Module(s) have been scanned
Scan process 'lsass.exe' - '61' Module(s) have been scanned
Scan process 'services.exe' - '29' Module(s) have been scanned
Scan process 'winlogon.exe' - '70' Module(s) have been scanned
Scan process 'csrss.exe' - '14' Module(s) have been scanned
Scan process 'smss.exe' - '2' Module(s) have been scanned

Starting master boot sector scan:
Master boot sector HD0
[INFO] No virus was found!

Start scanning boot sectors:
Boot sector 'C:\'
[INFO] No virus was found!

Starting to scan executable files (registry).
The registry was scanned ( '1243' files ).


Starting the file scan:

Begin scan in 'C:\' <ACER>
C:\Documents and Settings\peppermint\My Documents\Downloads\HousecallLauncher.exe
[WARNING] The file could not be read!
C:\Documents and Settings\peppermint\My Documents\Program Installations\NBCDirectInstaller2-0.exe.part
[WARNING] The file could not be read!


End of the scan: Tuesday, May 08, 2012 01:59
Used time: 25:38:01 Hour(s)

The scan has been done completely.

12322 Scanned directories
573832 Files were scanned
0 Viruses and/or unwanted programs were found
0 Files were classified as suspicious
0 files were deleted
0 Viruses and unwanted programs were repaired
0 Files were moved to quarantine
0 Files were renamed
0 Files cannot be scanned
573832 Files not concerned
13526 Archives were scanned
2 Warnings
2 Notes
728598 Objects were scanned with rootkit scan
2 Hidden objects were found

#6 Peppermint Thoughts

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Posted 08 May 2012 - 11:15 PM

Additional information while I am getting the logs: My CPU usage is only showing as 18%. I started noticing while trying to get the logs that virtually anything I click takes 23 seconds to process. Like, once I am on here I can type all of this interrupted. But, if I click the Start Menu-nothing for 23 seconds and then it comes up. The same thing for switching windows, double-clicking, anywhere there has been a Yes or No or OK button, right-clicking (not within the browser, but on the taskbar, for example). Always 23 seconds (by my count).

Here is the Malware Bytes log:

Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.10.02

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
peppermint :: PEPLAP [administrator]

5/6/2012 5:09:41 PM
mbam-log-2012-05-06 (17-09-41).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 207164
Time elapsed: 55 minute(s), 15 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)





I do not see where the Spybot log is stored, so I am rerunning it and will post it when it is done.

Edited by Peppermint Thoughts, 09 May 2012 - 12:03 AM.


#7 Peppermint Thoughts

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Posted 09 May 2012 - 06:18 PM

I am sorry-I reran Spybot, but still do not see where the log is stored. Can you give me the path?

#8 cryptodan

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Posted 09 May 2012 - 10:50 PM

Here is the log file location: C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Logs

Can you please run a complete scan with Malwarebytes?

#9 Peppermint Thoughts

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Posted 09 May 2012 - 11:36 PM

I started the Malware Bytes full scan when I got home, so it has been going about 5 hours now. I will post when finished.


--- Report generated: 2012-05-09 11:17 ---

DoubleClick: Tracking cookie (Chrome: Chrome) (Cookie, nothing done)


DoubleClick: Tracking cookie (Chrome: Chrome) (Cookie, nothing done)



--- Spybot - Search & Destroy version: 1.6.2 (build: 20090126) ---

2009-01-26 blindman.exe (1.0.0.8)
2009-01-26 SDFiles.exe (1.6.1.7)
2009-01-26 SDMain.exe (1.0.0.6)
2009-01-26 SDShred.exe (1.0.2.5)
2009-01-26 SDUpdate.exe (1.6.0.12)
2009-01-26 SpybotSD.exe (1.6.2.46)
2009-03-05 TeaTimer.exe (1.6.6.32)
2010-05-24 unins000.exe (51.49.0.0)
2009-01-26 Update.exe (1.6.0.7)
2009-11-04 advcheck.dll (1.6.5.20)
2007-04-02 aports.dll (2.1.0.0)
2008-06-14 DelZip179.dll (1.79.11.1)
2009-01-26 SDHelper.dll (1.6.2.14)
2008-06-19 sqlite3.dll
2009-01-26 Tools.dll (2.1.6.10)
2009-01-16 UninsSrv.dll (1.0.0.0)
2010-02-17 Includes\Adware.sbi (*)
2010-05-18 Includes\AdwareC.sbi (*)
2010-01-25 Includes\Cookies.sbi (*)
2009-11-03 Includes\Dialer.sbi (*)
2010-05-18 Includes\DialerC.sbi (*)
2010-01-25 Includes\HeavyDuty.sbi (*)
2009-05-26 Includes\Hijackers.sbi (*)
2010-05-18 Includes\HijackersC.sbi (*)
2010-01-20 Includes\Keyloggers.sbi (*)
2010-05-18 Includes\KeyloggersC.sbi (*)
2010-05-05 Includes\Malware.sbi (*)
2010-05-19 Includes\MalwareC.sbi (*)
2010-05-18 Includes\PUPS.sbi (*)
2010-05-18 Includes\PUPSC.sbi (*)
2010-01-25 Includes\Revision.sbi (*)
2009-01-13 Includes\Security.sbi (*)
2010-05-18 Includes\SecurityC.sbi (*)
2008-06-03 Includes\Spybots.sbi (*)
2008-06-03 Includes\SpybotsC.sbi (*)
2010-03-02 Includes\Spyware.sbi (*)
2010-05-19 Includes\SpywareC.sbi (*)
2010-03-08 Includes\Tracks.uti
2010-04-27 Includes\Trojans.sbi (*)
2010-05-18 Includes\TrojansC-02.sbi (*)
2010-05-18 Includes\TrojansC-03.sbi (*)
2010-05-18 Includes\TrojansC-04.sbi (*)
2010-05-19 Includes\TrojansC-05.sbi (*)
2010-05-18 Includes\TrojansC.sbi (*)
2008-03-04 Plugins\Chai.dll
2008-03-05 Plugins\Fennel.dll
2008-02-26 Plugins\Mate.dll
2007-12-24 Plugins\TCPIPAddress.dll

Then the Fixes one:

--- Report generated: 2012-05-10 00:18 ---

DoubleClick: Tracking cookie (Chrome: Chrome) (Cookie, fixed)


DoubleClick: Tracking cookie (Chrome: Chrome) (Cookie, fixed)



--- Spybot - Search & Destroy version: 1.6.2 (build: 20090126) ---

2009-01-26 blindman.exe (1.0.0.8)
2009-01-26 SDFiles.exe (1.6.1.7)
2009-01-26 SDMain.exe (1.0.0.6)
2009-01-26 SDShred.exe (1.0.2.5)
2009-01-26 SDUpdate.exe (1.6.0.12)
2009-01-26 SpybotSD.exe (1.6.2.46)
2009-03-05 TeaTimer.exe (1.6.6.32)
2010-05-24 unins000.exe (51.49.0.0)
2009-01-26 Update.exe (1.6.0.7)
2009-11-04 advcheck.dll (1.6.5.20)
2007-04-02 aports.dll (2.1.0.0)
2008-06-14 DelZip179.dll (1.79.11.1)
2009-01-26 SDHelper.dll (1.6.2.14)
2008-06-19 sqlite3.dll
2009-01-26 Tools.dll (2.1.6.10)
2009-01-16 UninsSrv.dll (1.0.0.0)
2010-02-17 Includes\Adware.sbi (*)
2010-05-18 Includes\AdwareC.sbi (*)
2010-01-25 Includes\Cookies.sbi (*)
2009-11-03 Includes\Dialer.sbi (*)
2010-05-18 Includes\DialerC.sbi (*)
2010-01-25 Includes\HeavyDuty.sbi (*)
2009-05-26 Includes\Hijackers.sbi (*)
2010-05-18 Includes\HijackersC.sbi (*)
2010-01-20 Includes\Keyloggers.sbi (*)
2010-05-18 Includes\KeyloggersC.sbi (*)
2010-05-05 Includes\Malware.sbi (*)
2010-05-19 Includes\MalwareC.sbi (*)
2010-05-18 Includes\PUPS.sbi (*)
2010-05-18 Includes\PUPSC.sbi (*)
2010-01-25 Includes\Revision.sbi (*)
2009-01-13 Includes\Security.sbi (*)
2010-05-18 Includes\SecurityC.sbi (*)
2008-06-03 Includes\Spybots.sbi (*)
2008-06-03 Includes\SpybotsC.sbi (*)
2010-03-02 Includes\Spyware.sbi (*)
2010-05-19 Includes\SpywareC.sbi (*)
2010-03-08 Includes\Tracks.uti
2010-04-27 Includes\Trojans.sbi (*)
2010-05-18 Includes\TrojansC-02.sbi (*)
2010-05-18 Includes\TrojansC-03.sbi (*)
2010-05-18 Includes\TrojansC-04.sbi (*)
2010-05-19 Includes\TrojansC-05.sbi (*)
2010-05-18 Includes\TrojansC.sbi (*)
2008-03-04 Plugins\Chai.dll
2008-03-05 Plugins\Fennel.dll
2008-02-26 Plugins\Mate.dll
2007-12-24 Plugins\TCPIPAddress.dll



Additional information: earlier it seemed that I was able to bypass the 23 second thing for certain things by using the keyboard, rather than the pointer, but now I can not remember when it worked and when it did not. Unfortunately, I just do not have the time to retry it, because of the 23 second lags. Another example-if I right-click within the part here where I am typing, it comes right up. But if I right-click on this page elsewhere, it will wait the 23 seconds. I think this may have been why my video seemed so choppy/slideshowy on the weekend-it was like it was stopping the video for 23 seconds at a time then displaying a few seconds and then repeating the cycle.


Edit: I apologize for forgetting my manners there. Thank you for posting the log location. :)

Edited by Peppermint Thoughts, 10 May 2012 - 12:06 AM.


#10 cryptodan

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Posted 10 May 2012 - 01:51 PM

Can you rerun Malwarebytes and perform a complete scan?

#11 Peppermint Thoughts

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Posted 10 May 2012 - 07:56 PM

Yes, I started that yesterday and will post when it is complete. Right now it is at 95000 files and 25.5 hours. 0 detections. Not sure percantage-wise how far in it is.

#12 Peppermint Thoughts

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Posted 11 May 2012 - 12:07 PM

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.04.04.08

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
peppermint :: PEPLAP [administrator]

5/9/2012 7:30:48 PM
mbam-log-2012-05-09 (19-30-48).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 355443
Time elapsed: 1 day(s), 15 hour(s), 42 minute(s), 26 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#13 Peppermint Thoughts

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Posted 11 May 2012 - 06:12 PM

I came across Event Viewer and it shows 2,159 events under System that all seem to be from today and yesterday. Mostly Warnings with Informations and some Errors. Would that log be relevant at all, or is that normal?

#14 cryptodan

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Posted 12 May 2012 - 01:20 PM

No those are irrelevant, please perform the following:

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Please download and run Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are unchecked (leave all others checked):
    • Ignore files larger then 4mb
    • Ignore non-executable files

    Now Perform the scan with SUPERAntiSpyware as follows:
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

SAS Portable
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.




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