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Graphics Card Problem????


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4 replies to this topic

#1 JustLearningSue

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Posted 08 May 2012 - 08:30 PM

I was getting help with what we thought was a virus, but in the end I was directed here. This is what I was told to post...
•Your graphics card may be having problems (screen freezing), and seeking advice to try and fix it if possible.
•Latest Graphics card driver for the card is below, and this version is installed.
•Driver nv4_disp.dll
•Driver version 6.14.10.9371
•ForceWare version 93.71
•Have previously run speccy & do not have another monitor available.
•Sound is not working either
Make sure you provide a link to this post in it, so the helpers there can follow what we have done.

The link to the post is http://www.bleepingcomputer.com/forums/topic451753.html/page__st__30__gopid__2692943#entry2692943
Any suggestions??? Thanks so much!

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#2 mrwmnhtr

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Posted 08 May 2012 - 10:11 PM

Hello Sue,

I see by your name you are "Just Learning." You came to the right site. Good choice. These volunteers are very, very busy. And they are very good at what they do. You may think you have been forgotten but you have not. Don't do any other changes. Don't try to fix it until someone helps you. I waited for 10 days on a malware problem, probably the most common problem needing help. So hang in there unless you have the $50 to $100 an hour for a tech guy. Be patient.

Peace and Liberty,

R

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A law repugnant to the Constitution is void. ~ Supreme Court Chief Justice John Marshall
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#3 cryptodan

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Posted 08 May 2012 - 10:17 PM

Unfortunately you are using the most recent drivers for your video card, and have you tried redownloading them and reinstalling them?

I would go to http://www.realtek.com to download the latest drivers for your Realtek Sound Card.

#4 JustLearningSue

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Posted 09 May 2012 - 09:04 PM

Sorry, I went to the realtek website. How do I know what to download? Also, the video card how do I know how to uninstall and reinstall it? I am not sure where to start.Thanks for your patience.

#5 cryptodan

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Posted 09 May 2012 - 10:45 PM

You go to add / remove programs and remove the nVidia Drivers. Once you do that go and download the drivers from http://www.nvidia.com.

You will want to Download the Realtek AC'97 Audio Codec.




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