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BSOD Windows 7 64 Bit


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6 replies to this topic

#1 valerie586

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Posted 08 May 2012 - 06:53 PM

I have had 2 BSOD's this week. Here are the Problem Signatures:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: be
BCP1: FFFFF96000082FA8
BCP2: 06B000001CE4E021
BCP3: FFFFF880023AE4B0
BCP4: 000000000000000B
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\050812-23197-01.dmp
C:\Users\new user\AppData\Local\Temp\WER-50154-0.sysdata.xml

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Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF9600009BFFE
BCP3: FFFFF88003AB1DA0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\050612-26582-01.dmp
C:\Users\new user\AppData\Local\Temp\WER-51698-0.sysdata.xml

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#2 noknojon

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Posted 08 May 2012 - 09:09 PM

Please download BlueScreenView (in zip file)
  • Extract (right-click > Extract all) the contents of bluescreenview.zip.
  • Double-click on the BlueScreenView.exe file, to run the program. (No installation is required.)
  • When scanning is done (usually complete by the time the interface appears), go ...
  • Edit > Select All
  • File > Save Selected Items, and save the report to your Desktop as BSOD.txt.
  • Close the BlueScreenView window... ... ...
  • Open BSOD.txt using Notepad and go ... .... ..
  • Edit > Select All
  • Edit > Copy, and then paste the entire contents of the text file into your next reply.
Also do you have any current issues, or just these 2 listed above -
There may be someone that can assist you with this later -

Thank You -

#3 valerie586

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Posted 09 May 2012 - 09:23 AM

This morning upon Start-up, had the 2 following errors and had to reboot to get computer to work:

1. AdobeARM.exe application error. Unable to start....0xc00007b
2. DW20.exe.app error

Here is the blue screen report:


==================================================
Dump File : 050812-23197-01.dmp
Crash Time : 5/8/2012 5:13:05 PM
Bug Check String : ATTEMPTED_WRITE_TO_READONLY_MEMORY
Bug Check Code : 0x000000be
Parameter 1 : fffff960`00082fa8
Parameter 2 : 06b00000`1ce4e021
Parameter 3 : fffff880`023ae4b0
Parameter 4 : 00000000`0000000b
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+32fa8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050812-23197-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 277,968
==================================================

==================================================
Dump File : 050612-26582-01.dmp
Crash Time : 5/6/2012 9:28:32 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`0009bffe
Parameter 3 : fffff880`03ab1da0
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+9bffe
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050612-26582-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 278,024
==================================================

#4 Allan

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Posted 09 May 2012 - 09:41 AM

1) download Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml). It does not require installation

2) Run Startup Control Panel. Look for the entry for ARM.exe and uncheck it

3) Disable Dr. Watson (http://support.microsoft.com/kb/188296)

4) Reboot. Do you still get a blue screen error? if so, please post it using bluescreen view again

#5 valerie586

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Posted 10 May 2012 - 12:56 PM

I did the above items. I have not had anymore BSOD's, but today internet explorer would not open. Upon reboot, got the following error messages:

1. googletoolbarnotifier.exe-entry point could not be found
2. hpqsrmon.exe-entry point could not be found
3. starthelper.exe-entry point could not be found
4. iexplore.exe-entry point could not be found

I rebooted again, now seems to be working.

#6 Allan

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Posted 10 May 2012 - 01:43 PM

These things rarely, if ever, happen spontaneously. What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

#7 valerie586

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Posted 10 May 2012 - 02:51 PM

I haven't added any new hardware, software, nor had a virus, etc.

Everything was working fine and then had 2 BSOD's as described above.

The only changes would be the windows automatic updates.

I did add the Pinterest button recently....I don't remember exactly when, but that is the only thing I can think of.




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