Edit: Apologies if this should be in external hardware, It is techically internal but i can make a case for both =).
I have a few issues with my system at the moment plus its clogged up with years worth of crap so i have decided to do a full format on it.
Problem is my DVD drive has suddenly stopped working. I need it for two reasons 1) to burn some backup data disks and 2) for the actual format.
Dell Studio XPS 435 MT
OS: Win7 Ultimate 64 (upgraded from Visa ultimate)
Processor: Intel Core i7 2.67GHZ
Ram: 8gig DDR3
DVD/BR Rom: HL-DT-ST BD-RE BH20N
^^ not sure if any other information would be helpful, let me know and i'll post / edit.
When Disc is inserted actual rom drive sounds like its reading it. Status bar (green) in my computer progresses from left to right very slowly. If clicked anywhere on my computer unresponsive message appears, if left the message still appears but takes a lot longer.
Windows explorer becomes unresponsive, forced to end process, screen jumps and only wallpaper is displayed. Eventually desktop returns.
If disc is left in drive and we try to boot from it we get the same noise as if the drive is reading the disk but the disc boot counter goes very slowly, It eventually gives up and boots to normal windows.
Attempt to solve:
Uninstalled and reinstalled drive through device manager, downloaded newest driver pack and installed. No dice.
Seems like a hardware issue? I'm not competent enough to start opening it up and messing around.
I use this computer for working from home so i badly need it fixed. As mentioned before there are other issues that im looking to resolve via a reformat, the main one being random BSOD's every day. i have dealt with these before but this one is different. No dumps or minidumps are created, no logs of any value a saved in event viewer. Basically i have no clue whats causing it and no way i know of of finding out.
Appreciate any help on this.
Edited by DublinMeUp, 08 May 2012 - 05:42 PM.