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Can't search the internet using google, yahoo, bing, etc.


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12 replies to this topic

#1 fit155

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Posted 08 May 2012 - 03:45 PM

I can't search the internet using google, yahoo, or bing. When I enter something is the search box and click Search, nothing happens and all I see is a blank page. I don't get any results or any indication that the search is being processed

I am able to access internet sites if I directly type in the URL or if I use a bookmark.

All of these search engines work fine on another laptop of mine.

I'm on XP SP3 using FireFox 12 and/or IE 8.

I have Webroot anti-virus and Malwarebytes, and after running scans using each, nothing comes up.

I appreciate any ideas.

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#2 Broni

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Posted 08 May 2012 - 05:16 PM

Same computer as here?
http://www.bleepingcomputer.com/forums/topic452464.html/page__p__2688707__fromsearch__1#entry2688707

My Website

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#3 fit155

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Posted 08 May 2012 - 08:41 PM

Yes. I was asked to create a new topic by noknojon. So here it is.

#4 Broni

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Posted 08 May 2012 - 08:44 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#5 fit155

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Posted 09 May 2012 - 04:42 PM

Hi Coolest,

Here are the logs you requested. I'm going to privately send you the Minitoolbox log because it has my IP and physical addresses in it and i prefer not to post that information for public viewing.

I think all the scans came out clean, except for the Avast scan.

Thank you for your help.

**********
------------------->SecurityCheck Log<-------------------
Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
ESET Online Scanner v3
```````````````````````````````
Anti-malware/Other Utilities Check:

HijackThis 2.0.2
Java™ 7 Update 1
Out of date Java installed!
Adobe Flash Player 11.1.102.62
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````

--------------------------->Malwarebytes Log<----------------------------------

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.05.09.04

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
XXXX :: XXXXX [administrator]

5/9/2012 9:40:51 AM
mbam-log-2012-05-09 (09-40-51).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 235197
Time elapsed: 6 minute(s), 51 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


------------------------->Avast Log<-----------------------
aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-05-09 09:53:38
-----------------------------
09:53:38.409 OS Version: Windows 5.1.2600 Service Pack 3
09:53:38.409 Number of processors: 1 586 0xD06
09:53:38.409 ComputerName: XXXX UserName: XXXX
09:53:39.871 Initialize success
09:54:34.339 AVAST engine defs: 12050900
09:55:03.000 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3
09:55:03.010 Disk 0 Vendor: WDC_WD800BEVE-00UYT0 01.04A01 Size: 76319MB BusType: 3
09:55:03.020 Disk 0 MBR read successfully
09:55:03.020 Disk 0 MBR scan
09:55:03.140 Disk 0 Windows XP default MBR code
09:55:03.140 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 76316 MB offset 63
09:55:03.161 Disk 0 scanning sectors +156296385
09:55:03.391 Disk 0 scanning C:\WINDOWS\system32\drivers
09:55:16.370 Service scanning
09:55:33.895 Service WRkrn C:\WINDOWS\System32\drivers\WRkrn.sys **LOCKED** 32
09:55:35.918 Modules scanning
09:55:43.669 Disk 0 trace - called modules:
09:55:43.689 ntoskrnl.exe CLASSPNP.SYS disk.sys iomdisk.sys hal.dll atapi.sys pciide.sys PCIIDEX.SYS
09:55:44.009 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x82f7dab8]
09:55:44.009 3 CLASSPNP.SYS[f87d6fd7] -> nt!IofCallDriver -> [0x82f7ed78]
09:55:44.009 5 iomdisk.sys[f8a0ebc3] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-3[0x82f3e030]
09:55:44.580 AVAST engine scan C:\WINDOWS
09:55:50.499 AVAST engine scan C:\WINDOWS\system32
09:59:21.182 AVAST engine scan C:\WINDOWS\system32\drivers
09:59:34.891 AVAST engine scan C:\Documents and Settings\XXXXXX
10:23:19.500 AVAST engine scan C:\Documents and Settings\All Users
10:24:04.805 Scan finished successfully
10:26:26.238 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\XXXXX\Desktop\MBR.dat"
10:26:26.238 The log file has been saved successfully to "C:\Documents and Settings\XXXX\Desktop\aswMBR.txt"

#6 fit155

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Posted 09 May 2012 - 04:54 PM

Actually, here is the Minitoolbox log. I removed references to my IP and physical addresses. In the user accounts section at the end of the log, I don't recognize the user accounts in bold. I did not create them.

Thanks

********************************************************************

MiniToolBox by Farbar Version: 18-01-2012
Ran by Main (administrator) on 09-05-2012 at 09:33:23
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

Hosts file not detected in the default directory
========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Broadcom 440x 10/100 Integrated Controller = Local Area Connection (Connected)
Motorola Wireless Notebook Adapter WN825G = Wireless Network Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp

# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration


Windows IP Configuration Host Name . . . . . . . . . . . . : XXXX Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . .

. . : NoEthernet adapter Wireless Network Connection: Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Motorola Wireless Notebook Adapter WN825G Physical Address. . . . . . . . . :

XXXXX Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . .

. . . : Broadcom 440x 10/100 Integrated Controller Physical Address. . . . . . . . . : XXXXXX Dhcp Enabled. . .

. . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : XXXXXX

Subnet Mask . . . . . . . . . . . : XXXXXX Default Gateway . . . . . . . . . : XXXXXX DHCP Server . . . . . . .

. . . . : XXXXXX DNS Servers . . . . . . . . . . . : 8.8.8.8 8.8.4.4

Lease Obtained. . . . . . . . . . : Wednesday, May 09, 2012 9:03:57 AM Lease Expires . . . . . . . . . . : Wednesday,

May 09, 2012 10:03:57 AMServer: google-public-dns-a.google.com
Address: 8.8.8.8

Name: google.com
Addresses: 74.125.225.38, 74.125.225.34, 74.125.225.32, 74.125.225.46
74.125.225.35, 74.125.225.37, 74.125.225.41, 74.125.225.39, 74.125.225.40
74.125.225.36, 74.125.225.33

Pinging google.com [74.125.225.34] with 32 bytes of data:Reply from 74.125.225.34: bytes=32 time=34ms TTL=51Reply from

74.125.225.34: bytes=32 time=31ms TTL=51Ping statistics for 74.125.225.34: Packets: Sent = 2, Received = 2, Lost = 0 (0%

loss),Approximate round trip times in milli-seconds: Minimum = 31ms, Maximum = 34ms, Average = 32msServer:

google-public-dns-a.google.com
Address: 8.8.8.8

Name: yahoo.com
Addresses: 98.139.183.24, 209.191.122.70, 72.30.38.140

Pinging yahoo.com [209.191.122.70] with 32 bytes of data:Reply from 209.191.122.70: bytes=32 time=53ms TTL=46Reply from

209.191.122.70: bytes=32 time=54ms TTL=46Ping statistics for 209.191.122.70: Packets: Sent = 2, Received = 2, Lost = 0 (0%

loss),Approximate round trip times in milli-seconds: Minimum = 53ms, Maximum = 54ms, Average = 53msServer:

google-public-dns-a.google.com
Address: 8.8.8.8

Name: bleepingcomputer.com
Address: 208.43.87.2

Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:Reply from 208.43.87.2: Destination host unreachable.Reply

from 208.43.87.2: Destination host unreachable.Ping statistics for 208.43.87.2: Packets: Sent = 2, Received = 2, Lost = 0

(0% loss),Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0msPinging 127.0.0.1 with

32 bytes of data:Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Ping

statistics for 127.0.0.1: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in

milli-seconds: Minimum = 0ms, Maximum = 0ms, Average =

0ms===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 0c e5 52 76 d4 ...... Motorola Wireless Notebook

Adapter WN825G - Packet Scheduler Miniport
0x10004 ...00 0f 1f 27 e1 ce ...... Broadcom 440x 10/100 Integrated Controller -

Packet Scheduler Miniport
===========================================================================
===========================================================================

===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/06/2012 11:55:07 PM) (Source: MsiInstaller) (User: Main)Main
Description: Product: PhotoGallery -- Error 1706.No valid source could be found for product PhotoGallery. The Windows

Installer cannot continue.

Error: (05/06/2012 01:32:23 PM) (Source: MsiInstaller) (User: Main)Main
Description: Product: PhotoGallery -- Error 1706.No valid source could be found for product PhotoGallery. The Windows

Installer cannot continue.

Error: (05/06/2012 10:12:16 AM) (Source: WLTRYSVC) (User: SYSTEM)SYSTEM
Description: SetServiceStatus() failed

Error: (05/06/2012 09:44:33 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4457

Error: (05/06/2012 09:44:33 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4457

Error: (05/06/2012 09:44:33 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/06/2012 09:44:30 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2233

Error: (05/06/2012 09:44:30 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2233

Error: (05/06/2012 09:44:30 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/06/2012 09:44:29 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1172


System errors:
=============
Error: (05/09/2012 06:34:10 AM) (Source: Service Control Manager) (User: )
Description: The Network DDE service depends on the Network DDE DSDM service which failed to start because of the following

error:
%%1058

Error: (05/08/2012 07:21:09 PM) (Source: Service Control Manager) (User: )
Description: The Network DDE service depends on the Network DDE DSDM service which failed to start because of the following

error:
%%1058

Error: (05/08/2012 07:19:51 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (05/08/2012 07:14:38 PM) (Source: DCOM) (User: Main)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (05/08/2012 07:07:40 PM) (Source: DCOM) (User: Main)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (05/08/2012 07:07:36 PM) (Source: DCOM) (User: Main)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (05/08/2012 07:07:31 PM) (Source: DCOM) (User: Main)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (05/08/2012 07:06:56 PM) (Source: DCOM) (User: Main)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (05/08/2012 07:06:56 PM) (Source: DCOM) (User: Main)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (05/08/2012 07:06:07 PM) (Source: DCOM) (User: Main)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}


Microsoft Office Sessions:
=========================
Error: (05/06/2012 11:55:07 PM) (Source: MsiInstaller)(User: Main)Main
Description: Product: PhotoGallery -- Error 1706.No valid source could be found for product PhotoGallery. The Windows

Installer cannot continue.(NULL)(NULL)(NULL)(NULL)

Error: (05/06/2012 01:32:23 PM) (Source: MsiInstaller)(User: Main)Main
Description: Product: PhotoGallery -- Error 1706.No valid source could be found for product PhotoGallery. The Windows

Installer cannot continue.(NULL)(NULL)(NULL)(NULL)

Error: (05/06/2012 10:12:16 AM) (Source: WLTRYSVC)(User: SYSTEM)SYSTEM
Description: SetServiceStatus() failed

Error: (05/06/2012 09:44:33 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4457

Error: (05/06/2012 09:44:33 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4457

Error: (05/06/2012 09:44:33 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/06/2012 09:44:30 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2233

Error: (05/06/2012 09:44:30 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2233

Error: (05/06/2012 09:44:30 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/06/2012 09:44:29 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1172


=========================== Installed Programs ============================

7300 (Version: 47.0.1.000)
7300_Help (Version: 47.0.1.000)
7300Trb (Version: 47.0.1.000)
Acrobat.com (Version: 1.6.65)
Active Disk
Adobe Acrobat 9 Pro (Version: 9.5.0)
Adobe Acrobat 9.5.0 - CPSID_83708
Adobe AIR (Version: 3.0.0.4080)
Adobe Anchor Service CS4 (Version: 2.0)
Adobe Bridge CS4 (Version: 3)
Adobe CMaps CS4 (Version: 2.0)
Adobe Color - Photoshop Specific CS4 (Version: 2.0)
Adobe Color EU Extra Settings CS4 (Version: 2.0)
Adobe Color JA Extra Settings CS4 (Version: 2.0)
Adobe Color NA Recommended Settings CS4 (Version: 2.0)
Adobe Color Video Profiles CS CS4 (Version: 2.0)
Adobe CSI CS4 (Version: 1)
Adobe Default Language CS4 (Version: 2.0)
Adobe Device Central CS4 (Version: 2)
Adobe Digital Editions
Adobe Download Assistant (Version: 1.0.5)
Adobe Drive CS4 (Version: 1)
Adobe ExtendScript Toolkit CS4 (Version: 3.0.0)
Adobe Extension Manager CS4 (Version: 2.0)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Flash Player 11 Plugin (Version: 11.1.102.62)
Adobe Fonts All (Version: 2.0)
Adobe Linguistics CS4 (Version: 4.0.0)
Adobe Media Player (Version: 0.0.0)
Adobe Media Player (Version: 1.1)
Adobe Output Module (Version: 2.0)
Adobe PDF Library Files CS4 (Version: 9.0)
Adobe Photoshop CS4 (Version: 11.0)
Adobe Photoshop CS4 Support (Version: 11.0)
Adobe Photoshop Lightroom 2 (Version: 2)
Adobe Search for Help (Version: 1.0)
Adobe Service Manager Extension (Version: 1.0)
Adobe Setup (Version: 2.0)
Adobe Type Support CS4 (Version: 9.0)
Adobe Update Manager CS4 (Version: 6.0.0)
Adobe WinSoft Linguistics Plugin (Version: 1.1)
Adobe XMP Panels CS4 (Version: 2.0)
AdobeColorCommonSetCMYK (Version: 2.0)
AdobeColorCommonSetRGB (Version: 2.0)
AiO_Scan (Version: 47.0.1.000)
AiOSoftware (Version: 47.0.1.000)
ALPS Touch Pad Driver
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
ATI - Software Uninstall Utility (Version: 6.14.10.1006)
ATI Control Panel (Version: 6.14.10.5043)
ATI Display Driver (Version: 8.12-050317m-022182C-Dell)
BCM V.92 56K Modem
Bonjour (Version: 3.0.0.10)
Broadcom 440x 10/100 Integrated Controller (Version: 3.27)
Brother HL-5250DN (Version: 1.00)
BufferChm (Version: 45.4.157.000)
Camedia Master 4.3 (Version: 1.00.0000)
Canon CanoScan Toolbox 4.9
Canon Easy-PhotoPrint EX
Canon MP Navigator EX 4.0
Canon MP495 series MP Drivers
Canon MP495 series User Registration
Canon My Printer
Canon ScanGear Starter
Canon Solution Menu EX
Connect (Version: 1.0.0.1)
Copy (Version: 45.4.157.000)
Corel VideoStudio 12 (Version: 12.0.0.0000)
CP_AtenaShokunin1Config (Version: 45.4.131.000)
cp_dwShrek2Albums1 (Version: 45.4.157.000)
cp_dwShrek2Cards1 (Version: 45.4.157.000)
CreativeProjects (Version: 45.4.157.000)
CreativeProjectsTemplates (Version: 45.4.157.000)
CueTour (Version: 45.4.157.000)
Dell ResourceCD
Destinations (Version: 45.4.157.000)
Director (Version: 45.4.157.000)
DocProc (Version: 4.5.0.0)
DocumentViewer (Version: 45.4.157.000)
ESET Online Scanner v3
Fast Browser Search (My Tattoons) (Version: 2.0)
Fax (Version: 47.0.1.000)
FlipShare (Version: 5.8.11.0)
Google SketchUp 8 (Version: 3.0.11752)
HijackThis 2.0.2 (Version: 2.0.2)
HP Image Zone 4.7 (Version: 4.7)
HP Image Zone Express (Version: 1.1.000.035)
HP Officejet 7300 series
HP Product Assistant (Version: 2.0.0.0)
HP PSC & OfficeJet 4.7
HP Software Update (Version: 3.0.2.991)
HPSystemDiagnostics (Version: 1.6.0.0)
HyperSnap 6 (Version: 6.61.02)
InstantShare (Version: 45.4.157.000)
IomegaWare 4.0.3
iPod for Windows 2005-03-23 (Version: 3.8.0)
iTunes (Version: 10.6.1.7)
Java Auto Updater (Version: 2.1.5.1)
Java™ 7 Update 1 (Version: 7.0.10)
kuler (Version: 2.0)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Office 97, Standard Edition
Microsoft Primary Interoperability Assemblies 2005 (Version: 9.0.21022)
Microsoft Silverlight (Version: 3.0.40624.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Motorola Wireless Network Adapter
Mozilla Firefox 12.0 (x86 en-US) (Version: 12.0)
Mozilla Maintenance Service (Version: 12.0)
MSXML 4.0 SP2 and SOAP Toolkit 3.0 (Version: 1.0.0.0)
OLYMPUS CAMEDIA Master 4.3
Pando Media Booster (Version: 2.3.6.0)
PanoStandAlone (Version: 45.4.157.000)
Passage Express (Version: 2.00.0017)
PDF Settings CS4 (Version: 9.0)
Personal Historian 1.2.1.16
PhotoGallery (Version: 45.4.157.000)
Photoshop Camera Raw (Version: 5.0)
Pinnacle Video Driver (Version: 12.1.0.030)
PKZIP for Windows 8.00.0018 (Version: 8.00.0018)
PowerDVD 5.1
ProductContext (Version: 47.0.1.000)
QFolder (Version: 1.00.0000)
Quest Software Toad Data Modeler Freeware 2.25
QuickTime (Version: 7.71.80.42)
Readme (Version: 47.0.1.000)
RealPlayer
RootsMagic 3.2.2.0
Safari (Version: 5.34.55.3)
Scan (Version: 4.5.0.0)
ScannerCopy (Version: 4.5.0.0)
SigmaTel AC97 Audio Drivers (Version: 4029)
SkinsHP1 (Version: 45.4.157.000)
SmartSound Quicktracks Plugin (Version: 3.0.5.0)
SnagIt 7 (Version: 7.2)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
Suite Shared Configuration CS4 (Version: 1.0)
TrayApp (Version: 45.4.157.000)
Unload (Version: 4.5.0)
VideoStudio (Version: 12.0.0.0000)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 45.4.157.000)
Webroot SecureAnywhere (Version: 8.0.1.177)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series (Version: 9.00.2980)
Windows XP Service Pack 3 (Version: 20080414.031525)
XML Paper Specification Shared Components Pack 1.0
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 41%
Total physical RAM: 511.23 MB
Available physical RAM: 298.73 MB
Total Pagefile: 1247.51 MB
Available Pagefile: 920.01 MB
Total Virtual: 2047.88 MB
Available Virtual: 1972.06 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:74.53 GB) (Free:39.47 GB) NTFS
2 Drive d: (2010_Catalog) (CDROM) (Total:0.06 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\XXXXXX

Administrator ASPNET XXXXX
HelpAssistant XXXX SUPPORT_388945a0
XXXXX


**** End of log ****

#7 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,741 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:08:00 PM

Posted 09 May 2012 - 05:28 PM

You're not running any AV program.
Install ONE of these:
- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
- free Microsoft Security Essentials: http://windows.microsoft.com/en-GB/windows/products/security-essentials
- free Comodo Antivirus: http://www.comodo.com/home/internet-security/antivirus.php
Update, run full scan, report on any findings.

Then we have "hosts" file missing.

Please, go here: http://support.microsoft.com/kb/972034#FixItForMeAlways and click on "Fix it" button to reset your "hosts" file.
Follow all prompts.

*********************

Re-run MiniToolbox.
Checkmark following boxes:
  • List content of Hosts
Click Go and post the result.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#8 fit155

fit155
  • Topic Starter

  • Members
  • 11 posts
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  •  
  • Local time:08:00 PM

Posted 09 May 2012 - 11:39 PM

Actually, I do have an AV program, Webroot Secure Anywhere. I used the link to fix my host file.

Here is my new Minitoolbox log.

MiniToolBox by Farbar Version: 18-01-2012
Ran by Main (administrator) on 09-05-2012 at 21:21:31
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1 localhost
127.0.0.1 localhost

========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Broadcom 440x 10/100 Integrated Controller = Local Area Connection (Connected)
Motorola Wireless Notebook Adapter WN825G = Wireless Network Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp

# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : XXXXXX

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Wireless Network Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Motorola Wireless Notebook Adapter WN825G

Physical Address. . . . . . . . . : XXXXXX



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : XXXXXXX

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : XXXXXX

Subnet Mask . . . . . . . . . . . : XXXXXX

Default Gateway . . . . . . . . . : XXXXXX

DHCP Server . . . . . . . . . . . : XXXXXX

DNS Servers . . . . . . . . . . . : 8.8.8.8

8.8.4.4

Lease Obtained. . . . . . . . . . : Wednesday, May 09, 2012 9:17:11 PM

Lease Expires . . . . . . . . . . : Wednesday, May 09, 2012 10:17:11 PM

Server: google-public-dns-a.google.com
Address: 8.8.8.8

Name: google.com
Addresses: 74.125.225.40, 74.125.225.39, 74.125.225.38, 74.125.225.33
74.125.225.35, 74.125.225.32, 74.125.225.46, 74.125.225.37, 74.125.225.36
74.125.225.41, 74.125.225.34



Pinging google.com [74.125.225.39] with 32 bytes of data:



Reply from 74.125.225.39: bytes=32 time=34ms TTL=51

Reply from 74.125.225.39: bytes=32 time=35ms TTL=51



Ping statistics for 74.125.225.39:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 34ms, Maximum = 35ms, Average = 34ms

Server: google-public-dns-a.google.com
Address: 8.8.8.8

Name: yahoo.com
Addresses: 209.191.122.70, 72.30.38.140, 98.139.183.24



Pinging yahoo.com [72.30.38.140] with 32 bytes of data:



Reply from 72.30.38.140: bytes=32 time=169ms TTL=49

Reply from 72.30.38.140: bytes=32 time=102ms TTL=49



Ping statistics for 72.30.38.140:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 102ms, Maximum = 169ms, Average = 135ms

Server: google-public-dns-a.google.com
Address: 8.8.8.8

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...XXXXXX ...... Motorola Wireless Notebook Adapter WN825G - Packet Scheduler Miniport
0x10004 ...XXXXXX ...... Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
===========================================================================

Default Gateway: XXXXXX
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/09/2012 01:00:47 PM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 12.0.0.4493, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/06/2012 11:55:07 PM) (Source: MsiInstaller) (User: Main)Main
Description: Product: PhotoGallery -- Error 1706.No valid source could be found for product PhotoGallery. The Windows Installer cannot continue.

Error: (05/06/2012 01:32:23 PM) (Source: MsiInstaller) (User: Main)Main
Description: Product: PhotoGallery -- Error 1706.No valid source could be found for product PhotoGallery. The Windows Installer cannot continue.

Error: (05/06/2012 10:12:16 AM) (Source: WLTRYSVC) (User: SYSTEM)SYSTEM
Description: SetServiceStatus() failed

Error: (05/06/2012 09:44:33 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4457

Error: (05/06/2012 09:44:33 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4457

Error: (05/06/2012 09:44:33 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/06/2012 09:44:30 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2233

Error: (05/06/2012 09:44:30 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2233

Error: (05/06/2012 09:44:30 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (05/09/2012 09:17:04 PM) (Source: Service Control Manager) (User: )
Description: The Network DDE service depends on the Network DDE DSDM service which failed to start because of the following error:
%%1058

Error: (05/09/2012 09:51:51 AM) (Source: Service Control Manager) (User: )
Description: The WLTRYSVC service hung on starting.

Error: (05/09/2012 09:50:28 AM) (Source: Service Control Manager) (User: )
Description: The Network DDE service depends on the Network DDE DSDM service which failed to start because of the following error:
%%1058

Error: (05/09/2012 06:34:10 AM) (Source: Service Control Manager) (User: )
Description: The Network DDE service depends on the Network DDE DSDM service which failed to start because of the following error:
%%1058

Error: (05/08/2012 07:21:09 PM) (Source: Service Control Manager) (User: )
Description: The Network DDE service depends on the Network DDE DSDM service which failed to start because of the following error:
%%1058

Error: (05/08/2012 07:19:51 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (05/08/2012 07:14:38 PM) (Source: DCOM) (User: Main)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (05/08/2012 07:07:40 PM) (Source: DCOM) (User: Main)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (05/08/2012 07:07:36 PM) (Source: DCOM) (User: Main)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (05/08/2012 07:07:31 PM) (Source: DCOM) (User: Main)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}


Microsoft Office Sessions:
=========================
Error: (05/09/2012 01:00:47 PM) (Source: Application Hang)(User: )
Description: firefox.exe12.0.0.4493hungapp0.0.0.000000000

Error: (05/06/2012 11:55:07 PM) (Source: MsiInstaller)(User: Main)Main
Description: Product: PhotoGallery -- Error 1706.No valid source could be found for product PhotoGallery. The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)

Error: (05/06/2012 01:32:23 PM) (Source: MsiInstaller)(User: Main)Main
Description: Product: PhotoGallery -- Error 1706.No valid source could be found for product PhotoGallery. The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)

Error: (05/06/2012 10:12:16 AM) (Source: WLTRYSVC)(User: SYSTEM)SYSTEM
Description: SetServiceStatus() failed

Error: (05/06/2012 09:44:33 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4457

Error: (05/06/2012 09:44:33 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4457

Error: (05/06/2012 09:44:33 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/06/2012 09:44:30 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2233

Error: (05/06/2012 09:44:30 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2233

Error: (05/06/2012 09:44:30 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second


=========================== Installed Programs ============================

7300 (Version: 47.0.1.000)
7300_Help (Version: 47.0.1.000)
7300Trb (Version: 47.0.1.000)
Acrobat.com (Version: 1.6.65)
Active Disk
Adobe Acrobat 9 Pro (Version: 9.5.0)
Adobe Acrobat 9.5.0 - CPSID_83708
Adobe AIR (Version: 3.0.0.4080)
Adobe Anchor Service CS4 (Version: 2.0)
Adobe Bridge CS4 (Version: 3)
Adobe CMaps CS4 (Version: 2.0)
Adobe Color - Photoshop Specific CS4 (Version: 2.0)
Adobe Color EU Extra Settings CS4 (Version: 2.0)
Adobe Color JA Extra Settings CS4 (Version: 2.0)
Adobe Color NA Recommended Settings CS4 (Version: 2.0)
Adobe Color Video Profiles CS CS4 (Version: 2.0)
Adobe CSI CS4 (Version: 1)
Adobe Default Language CS4 (Version: 2.0)
Adobe Device Central CS4 (Version: 2)
Adobe Digital Editions
Adobe Download Assistant (Version: 1.0.5)
Adobe Drive CS4 (Version: 1)
Adobe ExtendScript Toolkit CS4 (Version: 3.0.0)
Adobe Extension Manager CS4 (Version: 2.0)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Flash Player 11 Plugin (Version: 11.1.102.62)
Adobe Fonts All (Version: 2.0)
Adobe Linguistics CS4 (Version: 4.0.0)
Adobe Media Player (Version: 0.0.0)
Adobe Media Player (Version: 1.1)
Adobe Output Module (Version: 2.0)
Adobe PDF Library Files CS4 (Version: 9.0)
Adobe Photoshop CS4 (Version: 11.0)
Adobe Photoshop CS4 Support (Version: 11.0)
Adobe Photoshop Lightroom 2 (Version: 2)
Adobe Search for Help (Version: 1.0)
Adobe Service Manager Extension (Version: 1.0)
Adobe Setup (Version: 2.0)
Adobe Type Support CS4 (Version: 9.0)
Adobe Update Manager CS4 (Version: 6.0.0)
Adobe WinSoft Linguistics Plugin (Version: 1.1)
Adobe XMP Panels CS4 (Version: 2.0)
AdobeColorCommonSetCMYK (Version: 2.0)
AdobeColorCommonSetRGB (Version: 2.0)
AiO_Scan (Version: 47.0.1.000)
AiOSoftware (Version: 47.0.1.000)
ALPS Touch Pad Driver
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
ATI - Software Uninstall Utility (Version: 6.14.10.1006)
ATI Control Panel (Version: 6.14.10.5043)
ATI Display Driver (Version: 8.12-050317m-022182C-Dell)
BCM V.92 56K Modem
Bonjour (Version: 3.0.0.10)
Broadcom 440x 10/100 Integrated Controller (Version: 3.27)
Brother HL-5250DN (Version: 1.00)
BufferChm (Version: 45.4.157.000)
Camedia Master 4.3 (Version: 1.00.0000)
Canon CanoScan Toolbox 4.9
Canon Easy-PhotoPrint EX
Canon MP Navigator EX 4.0
Canon MP495 series MP Drivers
Canon MP495 series User Registration
Canon My Printer
Canon ScanGear Starter
Canon Solution Menu EX
Connect (Version: 1.0.0.1)
Copy (Version: 45.4.157.000)
Corel VideoStudio 12 (Version: 12.0.0.0000)
CP_AtenaShokunin1Config (Version: 45.4.131.000)
cp_dwShrek2Albums1 (Version: 45.4.157.000)
cp_dwShrek2Cards1 (Version: 45.4.157.000)
CreativeProjects (Version: 45.4.157.000)
CreativeProjectsTemplates (Version: 45.4.157.000)
CueTour (Version: 45.4.157.000)
Dell ResourceCD
Destinations (Version: 45.4.157.000)
Director (Version: 45.4.157.000)
DocProc (Version: 4.5.0.0)
DocumentViewer (Version: 45.4.157.000)
ESET Online Scanner v3
Fast Browser Search (My Tattoons) (Version: 2.0)
Fax (Version: 47.0.1.000)
FlipShare (Version: 5.8.11.0)
Google SketchUp 8 (Version: 3.0.11752)
HijackThis 2.0.2 (Version: 2.0.2)
HP Image Zone 4.7 (Version: 4.7)
HP Image Zone Express (Version: 1.1.000.035)
HP Officejet 7300 series
HP Product Assistant (Version: 2.0.0.0)
HP PSC & OfficeJet 4.7
HP Software Update (Version: 3.0.2.991)
HPSystemDiagnostics (Version: 1.6.0.0)
HyperSnap 6 (Version: 6.61.02)
InstantShare (Version: 45.4.157.000)
IomegaWare 4.0.3
iPod for Windows 2005-03-23 (Version: 3.8.0)
iTunes (Version: 10.6.1.7)
Java Auto Updater (Version: 2.1.5.1)
Java™ 7 Update 1 (Version: 7.0.10)
kuler (Version: 2.0)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Office 97, Standard Edition
Microsoft Primary Interoperability Assemblies 2005 (Version: 9.0.21022)
Microsoft Silverlight (Version: 3.0.40624.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Motorola Wireless Network Adapter
Mozilla Firefox 12.0 (x86 en-US) (Version: 12.0)
Mozilla Maintenance Service (Version: 12.0)
MSXML 4.0 SP2 and SOAP Toolkit 3.0 (Version: 1.0.0.0)
OLYMPUS CAMEDIA Master 4.3
Pando Media Booster (Version: 2.3.6.0)
PanoStandAlone (Version: 45.4.157.000)
Passage Express (Version: 2.00.0017)
PDF Settings CS4 (Version: 9.0)
Personal Historian 1.2.1.16
PhotoGallery (Version: 45.4.157.000)
Photoshop Camera Raw (Version: 5.0)
Pinnacle Video Driver (Version: 12.1.0.030)
PKZIP for Windows 8.00.0018 (Version: 8.00.0018)
PowerDVD 5.1
ProductContext (Version: 47.0.1.000)
QFolder (Version: 1.00.0000)
Quest Software Toad Data Modeler Freeware 2.25
QuickTime (Version: 7.71.80.42)
Readme (Version: 47.0.1.000)
RealPlayer
RootsMagic 3.2.2.0
Safari (Version: 5.34.55.3)
Scan (Version: 4.5.0.0)
ScannerCopy (Version: 4.5.0.0)
SigmaTel AC97 Audio Drivers (Version: 4029)
SkinsHP1 (Version: 45.4.157.000)
SmartSound Quicktracks Plugin (Version: 3.0.5.0)
SnagIt 7 (Version: 7.2)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
Suite Shared Configuration CS4 (Version: 1.0)
TrayApp (Version: 45.4.157.000)
Unload (Version: 4.5.0)
VideoStudio (Version: 12.0.0.0000)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 45.4.157.000)
Webroot SecureAnywhere (Version: 8.0.1.177)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series (Version: 9.00.2980)
Windows XP Service Pack 3 (Version: 20080414.031525)
XML Paper Specification Shared Components Pack 1.0
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 58%
Total physical RAM: 511.23 MB
Available physical RAM: 211.82 MB
Total Pagefile: 1247.51 MB
Available Pagefile: 915.89 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.96 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:74.53 GB) (Free:39.45 GB) NTFS
2 Drive d: (2010_Catalog) (CDROM) (Total:0.06 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\XXXXXX

Administrator ASPNET XXXXXX
HelpAssistant XXXXXX SUPPORT_388945a0
XXXXXX


**** End of log ****

#9 Broni

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Posted 10 May 2012 - 11:08 AM

How are things now?

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#10 fit155

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Posted 10 May 2012 - 11:39 AM

Update: When I turn off my virus protection, I can search the web on both browsers. I found the tip by googling, "Can't search internet" and found a support article on support.google.com.

I guess I need to contact Webroot, unless you have any other ideas?

#11 Broni

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Posted 10 May 2012 - 11:48 AM

Interesting.

Contacting Webroot may be a good idea.
You can try to reinstall it as well.

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#12 fit155

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Posted 10 May 2012 - 12:08 PM

Thanks for all your help. If I find out anything interesting, I'll post it.

#13 Broni

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Posted 10 May 2012 - 12:10 PM

Sure thing :)

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