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Seek help to remove a virus from vista home 32


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18 replies to this topic

#1 marron2

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Posted 08 May 2012 - 02:45 AM

Hi To all.

I had a virus infection,and yes,i fully admitt,it was my own fault.I knew ESET was having problems(running in the background when in fact,it was not running at all),but not being a IT person, i thougth,i,m safe till the IT GUYS can have some proffesional input.Then when i load a camera on a pc in my studio,i immediately realize there,s a fault,when i saw some rogue files on the card,which was in the laptop before.So,i do have two pc,s infected i think.If we can fix the one,then i would be gratefull if we can fix the other one too,as my studio is basicly grinding to a halt because of this.I do have a IT friend,and if you guys allow me,i,w show him what is written here too.

I did read up on all that is written here,do take note,and yes as said,i know i was STUPID.But when one needs to work,and its your only income,then one gets desparate.:-((

Its VISTA 32 HOME installed on a HP PAVILLION DV 9500 LAPTOP.And the software was all installed,with no CD,S that came with the laptop(partition recovery).

Basicly,now,the firewall cannot be activated.
NERO for transfering files to cd/dvd is not working.
When i open a webpage and want to close it,it says NOT RESPONDING and thus,then it hangs till only a hard boot close it.
The system repair file is missing so is the system recovery.

We could not reinstall ESET,but thats up and running now.But it still says now and then,it picks UP AND DELETE "SIREFEF DN.

[Moderator edit: post moved to more appropriate forum. jgw]

Edited by jgweed, 08 May 2012 - 07:44 AM.


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#2 Broni

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Posted 08 May 2012 - 10:42 AM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 marron2

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Posted 08 May 2012 - 01:28 PM

Hallo,Thnxs for the speedy reply.As stated,i,w pass this on to the IT guy,with the LAPTOP.Due to where we are,its already 19h25 here.sos first thing tomorrow morning,we will respond to this.Thank You sooo much.

#4 marron2

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Posted 10 May 2012 - 10:54 AM

checkup.txt

Results of screen317's Security Check version 0.99.24
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 7 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

ESET Smart Security
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Sophos Anti-Rootkit 1.5.0
ExifCleaner 1.6
Java™ 6 Update 31
Java™ SE Runtime Environment 6
Java™ 6 Update 4
Out of date Java installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````

FSS Log
Farbar Service Scanner Version: 08-05-2012
Ran by dutoit (administrator) on 10-05-2012 at 16:24:38
Running from "G:\"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking LEGACY_MpsSvc: ATTENTION!=====> Unable to open LEGACY_MpsSvc\0000 registry key. The key does not exist.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

Minitoolbox Log
MiniToolBox by Farbar Version: 18-01-2012
Ran by dutoit (administrator) on 10-05-2012 at 16:25:48
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

Hosts file not detected in the default directory
========================= IP Configuration: ================================

Intel® PRO/Wireless 3945ABG Network Connection = Wireless Network Connection (Connected)
Realtek RTL8168/8111 Family PCI-E Gigabit Ethernet NIC (NDIS 6.0) = Local Area Connection (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
The following helper DLL cannot be loaded: WSHELPER.DLL.
The following helper DLL cannot be loaded: IFMON.DLL.
The following command was not found: int ip dump.

Windows IP Configuration

Host Name . . . . . . . . . . . . : dutoit-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : fritz.box

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-1E-37-60-5F-A3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : fritz.box
Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Network Connection
Physical Address. . . . . . . . . : 00-1C-BF-40-1C-25
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:29b6:d729:1:4562:8d79:d3d7:a3a1(Preferred)
Temporary IPv6 Address. . . . . . : 2002:29b6:d729:1:4137:ba40:a6f3:acaa(Preferred)
Link-local IPv6 Address . . . . . : fe80::4562:8d79:d3d7:a3a1%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.179.157(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, May 10, 2012 4:16:05 PM
Lease Expires . . . . . . . . . . : Sunday, May 20, 2012 4:16:04 PM
Default Gateway . . . . . . . . . : fe80::224:feff:fe64:d33%10
192.168.179.1
DHCP Server . . . . . . . . . . . : 192.168.179.1
DHCPv6 IAID . . . . . . . . . . . : 268442815
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0E-CF-74-67-00-1B-24-DA-40-23
DNS Servers . . . . . . . . . . . : fd00::224:feff:fe64:d33
192.168.179.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : fritz.box
Description . . . . . . . . . . . : Realtek RTL8168/8111 Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1B-24-DA-40-23
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : fritz.box
Description . . . . . . . . . . . : isatap.fritz.box
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Pinging google.com [165.165.38.15] with 32 bytes of data:

Reply from 165.165.38.15: bytes=32 time=243ms TTL=52

Reply from 165.165.38.15: bytes=32 time=157ms TTL=52



Ping statistics for 165.165.38.15:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 157ms, Maximum = 243ms, Average = 200ms



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=670ms TTL=54

Reply from 209.191.122.70: bytes=32 time=620ms TTL=54



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 620ms, Maximum = 670ms, Average = 645ms



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
12 ...00 1e 37 60 5f a3 ...... Bluetooth Device (Personal Area Network)
10 ...00 1c bf 40 1c 25 ...... Intel® PRO/Wireless 3945ABG Network Connection
8 ...00 1b 24 da 40 23 ...... Realtek RTL8168/8111 Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
1 ........................... Software Loopback Interface 1
16 ...00 00 00 00 00 00 00 e0 isatap.fritz.box
25 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
9 ...00 00 00 00 00 00 00 e0 6TO4 Adapter
13 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.179.1 192.168.179.157 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.179.0 255.255.255.0 On-link 192.168.179.157 281
192.168.179.157 255.255.255.255 On-link 192.168.179.157 281
192.168.179.255 255.255.255.255 On-link 192.168.179.157 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.179.157 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.179.157 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
10 281 ::/0 fe80::224:feff:fe64:d33
1 306 ::1/128 On-link
10 33 2002:29b6:d729:1::/64 On-link
10 281 2002:29b6:d729:1:4137:ba40:a6f3:acaa/128
On-link
10 281 2002:29b6:d729:1:4562:8d79:d3d7:a3a1/128
On-link
10 281 fe80::/64 On-link
10 281 fe80::4562:8d79:d3d7:a3a1/128
On-link
1 306 ff00::/8 On-link
10 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 mswsock.dll [File Not found] ()
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Windows\system32\wshbth.dll [34304] (Microsoft Corporation)
Catalog9 01 mswsock.dll [File Not found] ()
Catalog9 02 mswsock.dll [File Not found] ()
Catalog9 03 mswsock.dll [File Not found] ()
Catalog9 04 mswsock.dll [File Not found] ()
Catalog9 05 mswsock.dll [File Not found] ()
Catalog9 06 mswsock.dll [File Not found] ()
Catalog9 07 mswsock.dll [File Not found] ()
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
Catalog9 11 mswsock.dll [File Not found] ()
Catalog9 12 mswsock.dll [File Not found] ()
Catalog9 13 mswsock.dll [File Not found] ()
Catalog9 14 mswsock.dll [File Not found] ()
Catalog9 15 mswsock.dll [File Not found] ()
Catalog9 16 mswsock.dll [File Not found] ()
Catalog9 17 mswsock.dll [File Not found] ()
Catalog9 18 mswsock.dll [File Not found] ()
Catalog9 19 mswsock.dll [File Not found] ()
Catalog9 20 mswsock.dll [File Not found] ()
Catalog9 21 mswsock.dll [File Not found] ()
Catalog9 22 mswsock.dll [File Not found] ()
Catalog9 23 mswsock.dll [File Not found] ()
Catalog9 24 mswsock.dll [File Not found] ()
Catalog9 25 mswsock.dll [File Not found] ()
Catalog9 26 mswsock.dll [File Not found] ()
Catalog9 27 mswsock.dll [File Not found] ()
Catalog9 28 mswsock.dll [File Not found] ()
Catalog9 29 mswsock.dll [File Not found] ()

========================= Event log errors: ================================

Could not start eventlog service, could not read events.

The Windows Event Log service is starting.
The Windows Event Log service could not be started.

A system error has occurred.

More help is available by typing NET HELPMSG 4201.


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 2.1.5)
7-Zip 9.20
ActiveCheck component for HP Active Support Library (Version: 3.0.0.2)
Adobe AIR (Version: 3.1.0.4880)
Adobe Download Assistant (Version: 1.0.6)
Adobe Flash Player 11 ActiveX (Version: 11.2.202.235)
Adobe Reader X (10.1.3) (Version: 10.1.3)
Apple Application Support (Version: 2.1.5)
Apple Software Update (Version: 2.1.3.127)
Ask Toolbar (Version: 4.1.0.2)
AuthenTec Fingerprint Sensor Minimum Install (Version: 7.7.0.62)
Canon MF Toolbox 4.9.1.1.mf10 (Version: 3.3.0)
Canon MF5800 Series
Capture One 5.2 (Version: 5.2.41190.45)
Celestia 1.6.0
Color Network ScanGear Ver.2.60 (Version: 2.60.0000)
Compatibility Pack for the 2007 Office system (Version: 12.0.6514.5001)
Corel AfterShot Pro (Version: 1.0.0.39)
CorelDRAW Graphics Suite X3 (Version: 13.2)
eLink 2.0
EN (Version: 13.0)
ESET Smart Security (Version: 5.0.95.0)
ESU for Microsoft Vista (Version: 2.0.3.1)
ExifCleaner 1.6 (Version: 1.6)
File Uploader (Version: 1.2.5)
FontNav (Version: 5.0)
Free Registry Defrag
Google Earth (Version: 6.2.2.6613)
Google Update Helper (Version: 1.3.21.111)
Helicon Focus 5.2.7
HP Active Support Library (Version: 2.0.9.1)
HP Active Support Library 32 bit components (Version: 1.0.9)
HP Customer Experience Enhancements (Version: 5.1.0.2278)
HP Doc Viewer (Version: 1.01.0005)
HP Easy Setup - Frontend (Version: 5.1.0.2279)
HP Help and Support (Version: 2.0.10.0)
HP Integrated Module with Bluetooth wireless technology (Version: 6.0.1.3700)
HP Photo Creations (Version: 1.0.0.7702)
HP Photosmart Essential 2.0 (Version: 2.0)
HP Photosmart Essential2.5 (Version: 1.00.0000)
HP Quick Launch Buttons 6.20 B1 (Version: 6.20 B1)
HP QuickPlay 3.2
HP Update (Version: 4.000.011.006)
HP User Guides 0056 (Version: 1.02.0000)
HP Wireless Assistant (Version: 3.00 F1)
HPAsset component for HP Active Support Library (Version: 3.0.0.7)
Image Rescue 4
Intel® Matrix Storage Manager
Japanese Fonts Support For Adobe Reader 8 (Version: 8.0)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
Java™ 6 Update 4 (Version: 1.6.0.40)
Java™ SE Runtime Environment 6 (Version: 1.6.0.0)
LightScribe 1.4.136.1 (Version: 1.4.136.1)
MFC80 (Version: 1.00.0000)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Works (Version: 08.05.0818)
Mobile Partner (Version: 11.300.05.04.145)
Motorola SM56 Data Fax Modem
MSCU for Microsoft Vista (Version: 1.0.1.1)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero OEM
Nikon Message Center (Version: 0.91.000)
Nikon Message Center 2 (Version: 2.0.1)
NKRemote (Version: v2.2)
Novelty Pro 8 Demo (Version: 8.41)
NVIDIA Drivers (Version: 1.10)
Oloneo PhotoEngine (Version: 1.0.400.306)
OpenOffice.org 2.4 (Version: 2.4.9286)
Photomatix Pro version 3.1.3 (Version: 3.1.3)
Picture Control Utility (Version: 1.2.2)
PictureProject (Version: 1.0)
Pocket RAR documentation
Portrait Professional 9.0 Trial (Version: 9.0)
Presto! PageManager 7.15.35 (Version: 7.15.35)
PSSWCORE (Version: 2.00.5000)
PVSonyDll (Version: 1.00.0001)
QuickTime (Version: 7.71.80.42)
RawShooter essentials 2005 (Version: 1.1.3)
Realtek High Definition Audio Driver (Version: 6.0.1.5384)
Revo Uninstaller 1.71 (Version: 1.71)
Roxio Activation Module (Version: 1.0)
Roxio Creator Audio (Version: 3.4.0)
Roxio Creator Basic v9 (Version: 3.4.0)
Roxio Creator Copy (Version: 3.4.0)
Roxio Creator Data (Version: 3.4.0)
Roxio Creator EasyArchive (Version: 3.4.0)
Roxio Creator Tools (Version: 3.4.0)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio MyDVD Basic v9 (Version: 9.0.551)
Serif Poster Designer Pro for HP Trial (Version: 1.0.0.017)
SilverFast HDR 8.0.1r7 (32bit) (Version: 8.0.1r7)
SilverFast PrinTao 6.6.2r5
Skype Click to Call (Version: 5.11.9874)
Skype™ 5.9 (Version: 5.9.114)
Sophos Anti-Rootkit 1.5.0 (Version: 1.5.0)
Spelling Dictionaries Support For Adobe Reader 8 (Version: 8.0.0)
Stepok's RAW Importer v1.3
Synaptics Pointing Device Driver (Version: 9.1.11.0)
TankCalc 5.0
TankCalc 5.1
Uninstall Manager v4.30
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update Manager (Version: 4.60)
VBA (Version: 6.2)
VeriSoft Access Manager (Version: 2.1.2.880.15)
ViewNX 2 (Version: 2.1.1)
Windows Driver Package - Leaf Imaging Ltd. Image (02/11/2010 ) (Version: 02/11/2010 )
Windows Live Messenger (Version: 8.1.0178.00)
Windows Resource Kit Tools - SubInAcl.exe (Version: 5.2.3790.1164)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 40%
Total physical RAM: 2045.68 MB
Available physical RAM: 1212.52 MB
Total Pagefile: 4334.32 MB
Available Pagefile: 3384.62 MB
Total Virtual: 2047.88 MB
Available Virtual: 1952.34 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:225.72 GB) (Free:128.47 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:232.88 GB) (Free:226.45 GB) NTFS
3 Drive e: (HP_RECOVERY) (Fixed) (Total:7.16 GB) (Free:1.9 GB) NTFS
5 Drive g: (STORE'N'GO) (Removable) (Total:3.76 GB) (Free:3.74 GB) FAT32

========================= Users: ========================================

User accounts for \\DUTOIT-PC

Administrator dutoit Guest
test


**** End of log ****


MBAM Log
Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.05.10.02

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 7.0.6002.18005
dutoit :: DUTOIT-PC [administrator]

5/10/2012 4:29:59 PM
mbam-log-2012-05-10 (16-29-59).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 229661
Time elapsed: 12 minute(s), 29 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

aswMBR Log
aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-05-10 16:43:01
-----------------------------
16:43:01.653 OS Version: Windows 6.0.6002 Service Pack 2
16:43:01.653 Number of processors: 2 586 0xF0B
16:43:01.668 ComputerName: DUTOIT-PC UserName: dutoit
16:43:18.875 Initialize success
17:00:11.648 AVAST engine defs: 12051000
17:02:38.007 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0
17:02:38.023 Disk 0 Vendor: Hitachi_ BBFO Size: 238475MB BusType: 3
17:02:38.023 Disk 1 \Device\Harddisk1\DR1 -> \Device\Ide\IAAStorageDevice-1
17:02:38.038 Disk 1 Vendor: Hitachi_ BBFO Size: 238475MB BusType: 3
17:02:38.038 Disk 0 MBR read successfully
17:02:38.054 Disk 0 MBR scan
17:02:38.085 Disk 0 unknown MBR code
17:02:38.085 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 231138 MB offset 63
17:02:38.132 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 7334 MB offset 473371290
17:02:38.132 Disk 0 scanning sectors +488392065
17:02:38.194 Disk 0 scanning C:\Windows\system32\drivers
17:03:05.635 Service scanning
17:03:48.145 Modules scanning
17:04:12.278 Module: C:\Windows\system32\DRIVERS\tdx.sys **SUSPICIOUS**
17:04:41.824 Disk 0 trace - called modules:
17:04:41.855 ntkrnlpa.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0x91550fd0]<<
17:04:41.871 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x87d7bac8]
17:04:41.887 3 CLASSPNP.SYS[8a7a18b3] -> nt!IofCallDriver -> [0x914dd030]
17:04:41.902 \Driver\00001875[0x91768aa8] -> IRP_MJ_CREATE -> 0x91550fd0
17:04:42.901 AVAST engine scan C:\Windows
17:04:48.407 AVAST engine scan C:\Windows\system32
17:08:48.008 AVAST engine scan C:\Windows\system32\drivers
17:09:09.442 AVAST engine scan C:\Users\dutoit
17:47:50.535 AVAST engine scan C:\ProgramData
17:50:26.878 Scan finished successfully
17:51:07.011 Disk 0 MBR has been saved successfully to "G:\log files\MBR.dat"
17:51:07.043 The log file has been saved successfully to "G:\log files\aswMBR.txt"

#5 Broni

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Posted 10 May 2012 - 11:44 AM

Download Bootkit Remover to your desktop.

  • Unzip downloaded file to your Desktop.
  • Double-click on boot_cleaner.exe to run the program (Vista/7 users,right click on boot_cleaner.exe and click Run As Administrator).
  • It will show a Black screen with some data on it.
  • Right click on the screen and click Select All.
  • Press CTRL+C
  • Open a Notepad and press CTRL+V
  • Post the output back here.

==================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#6 marron2

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Posted 10 May 2012 - 04:40 PM

Thnxs so far.Will make sure,we do this by tomorrow eveing,or else,on saterday.Your help is much appreciated

#7 marron2

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Posted 14 May 2012 - 10:57 AM

Hi, here is the last 2 logs.

Boot_cleaner log
Bootkit Remover
© 2009 Esage Lab
www.esagelab.com

Program version: 1.2.0.1
OS Version: Microsoft Windows Vista Home Premium Edition Service Pack 2 (build 6
002), 32-bit

System volume is \\.\C:
\\.\C: -> \\.\PhysicalDrive0 at offset 0x00000000`00007e00
Boot sector MD5 is: df1c10548966c4f16c540ebf80ffd180

Size Device Name MBR Status
--------------------------------------------
232 GB \\.\PhysicalDrive0 Unknown boot code

Unknown boot code has been found on some of your physical disks.
To inspect the boot code manually, dump the master boot sector:
remover.exe dump <device_name> [output_file]
To disinfect the master boot sector, use the following command:
remover.exe fix <device_name>


Done;
Press any key to quit...


GMER Log File

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-05-14 17:55:31
Windows 6.0.6002 Service Pack 2 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0 Hitachi_ rev.BBFO
Running: kzi5bmk1.exe; Driver: C:\Users\dutoit\AppData\Local\Temp\pgdirpog.sys


---- System - GMER 1.0.15 ----

SSDT \SystemRoot\system32\DRIVERS\ehdrv.sys (ESET Helper driver/ESET) ZwCreateThread [0x91F1C7F0]
SSDT \SystemRoot\system32\DRIVERS\ehdrv.sys (ESET Helper driver/ESET) ZwLoadDriver [0x91F1C8B0]
SSDT \SystemRoot\system32\DRIVERS\ehdrv.sys (ESET Helper driver/ESET) ZwSetSystemInformation [0x91F1C870]
SSDT \SystemRoot\system32\DRIVERS\ehdrv.sys (ESET Helper driver/ESET) ZwSystemDebugControl [0x91F1C830]

INT 0x61 ? 9058E7D0
INT 0x62 ? 905157D0
INT 0x71 ? 9058EA50

---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!KeSetEvent + 221 844B29A4 4 Bytes [F0, C7, F1, 91]
.text ntkrnlpa.exe!KeSetEvent + 37D 844B2B00 4 Bytes [B0, C8, F1, 91] {MOV AL, 0xc8; INT1 ; XCHG ECX, EAX}
.text ntkrnlpa.exe!KeSetEvent + 5DD 844B2D60 4 Bytes [70, C8, F1, 91] {JO 0xffffffffffffffca; INT1 ; XCHG ECX, EAX}
.text ntkrnlpa.exe!KeSetEvent + 619 844B2D9C 4 Bytes [30, C8, F1, 91] {XOR AL, CL; INT1 ; XCHG ECX, EAX}
.text C:\Windows\system32\DRIVERS\tdx.sys section is writeable [0x91FC5000, 0xA842, 0xE8000020]

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\ESET\ESET Smart Security\ekrn.exe[428] kernel32.dll!SetUnhandledExceptionFilter 7714A8C5 4 Bytes [C2, 04, 00, 00]
.text C:\Program Files\MSN Messenger\msnmsgr.exe[2168] kernel32.dll!SetUnhandledExceptionFilter 7714A8C5 5 Bytes JMP 004DE392 C:\Program Files\MSN Messenger\msnmsgr.exe (Messenger/Microsoft Corporation)

---- User IAT/EAT - GMER 1.0.15 ----

IAT C:\Windows\Explorer.EXE[3528] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdiplusShutdown] [74517817] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3528] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCloneImage] [7456A86D] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3528] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDrawImageRectI] [7451BB22] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3528] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipSetInterpolationMode] [7450F695] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3528] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdiplusStartup] [745175E9] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3528] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCreateFromHDC] [7450E7CA] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3528] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCreateBitmapFromStreamICM] [74548395] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3528] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCreateBitmapFromStream] [7451DA60] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3528] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipGetImageHeight] [7450FFFA] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3528] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipGetImageWidth] [7450FF61] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3528] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDisposeImage] [745071CF] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3528] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipLoadImageFromFileICM] [7459CAE2] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3528] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipLoadImageFromFile] [7453C8D8] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3528] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDeleteGraphics] [7450D968] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3528] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipFree] [74506853] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3528] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipAlloc] [7450687E] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[3528] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipSetCompositingMode] [74512AD1] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.18342_none_9e54f8aaca13c773\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)

---- Modules - GMER 1.0.15 ----

Module (noname) (*** hidden *** ) 91F9A000-91FB3000 (102400 bytes)

---- Processes - GMER 1.0.15 ----

Process C:\Windows\System32\ping.exe (*** hidden *** ) 244

---- Files - GMER 1.0.15 ----

File C:\Windows\$NtUninstallKB62280$\485945278 0 bytes
File C:\Windows\$NtUninstallKB62280$\485945278\@ 2048 bytes
File C:\Windows\$NtUninstallKB62280$\485945278\cfg.ini 204 bytes
File C:\Windows\$NtUninstallKB62280$\485945278\Desktop.ini 4608 bytes
File C:\Windows\$NtUninstallKB62280$\485945278\L 0 bytes
File C:\Windows\$NtUninstallKB62280$\485945278\L\qnbwvoto 72192 bytes
File C:\Windows\$NtUninstallKB62280$\485945278\twl.dll 0 bytes
File C:\Windows\$NtUninstallKB62280$\485945278\U 0 bytes
File C:\Windows\$NtUninstallKB62280$\485945278\U\00000001.@ 2048 bytes
File C:\Windows\$NtUninstallKB62280$\485945278\U\00000002.@ 224768 bytes
File C:\Windows\$NtUninstallKB62280$\485945278\U\00000004.@ 1024 bytes
File C:\Windows\$NtUninstallKB62280$\485945278\U\80000000.@ 66560 bytes
File C:\Windows\$NtUninstallKB62280$\485945278\U\80000004.@ 1024 bytes
File C:\Windows\$NtUninstallKB62280$\485945278\U\80000032.@ 115712 bytes
File C:\Windows\$NtUninstallKB62280$\485945278\version 1267 bytes
File C:\Windows\$NtUninstallKB62280$\672778405 0 bytes

---- EOF - GMER 1.0.15 ----

#8 marron2

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Posted 14 May 2012 - 10:58 AM

Oh another thing ESET keeps up picking up Win32/Sirefef.DT and is unable to remove it.

#9 Broni

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Posted 14 May 2012 - 06:48 PM

Your type of infection will require more advanced tools.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#10 marron2

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Posted 15 May 2012 - 07:03 AM

Hi THXS for the speedy reply.Not took action on your last instuctions as yet.
So far,Mr BURGER,WHO IS THE IT peson,manage to get ESET back and up and running.
Still faults on the laptop,is as follows.

DVD/CD not being able to cut dvd or cd.But can read it.
Explorer not being able to close webpages,Black screen and need to reboot.
Mail hang(not responding)and then same issue,reboot and open again.
extremely slow,and antivirus,eset cannot close,once open

Wehn i plug any camera card in,soemhting download some small file,around 470 kb on it.Do not know what it is,asume its part of the hicjak or something.
Will give it a go,then due to me,not wanting to waste your guys time,and also MR BURGER,S TIME,think,only way is to backup and re-format.I,m just affriad,as i do not have any refrmat disks,the recove rpartition,might be infected too,then its a bigge rmess as trying to get rid of ut.Just my concern.mr BURGER can read this .

Edited by marron2, 15 May 2012 - 07:08 AM.


#11 Broni

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Posted 15 May 2012 - 06:44 PM

GMER indicates serious infection. Eset won't be able to deal with it.
I suggest you follow my previous instructions.

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#12 marron2

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Posted 17 May 2012 - 01:25 AM

Hi,I did open thread as asked,and actions will follow soon.
http://www.bleepingcomputer.com/forums/topic453837.html/page__p__2700898__fromsearch__1#entry2700898

#13 marron2

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Posted 17 May 2012 - 02:30 AM

Hallo BRONI,

Just while we busy,what would you suggest we use,now to scan and clear all the memory cards and memory sticks,so,i do not let this stuff gets onto my other computers,while we sort all this out.

#14 Broni

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Posted 17 May 2012 - 10:41 AM

I wouldn't touch those devices until your computer is declared clean.

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#15 marron2

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Posted 17 May 2012 - 10:52 AM

Thnxs for the advice,my problem however,is that i need to work,and while we try to solve the one problem,i,m stuck.Thus my question,can we maybe install malware software on another computer juts to clean the cards and sticks,so i can work in the clean enviroment




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