Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

No Internet Connection after Smart HDD Removal


  • This topic is locked This topic is locked
5 replies to this topic

#1 carb18

carb18

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Local time:06:26 AM

Posted 07 May 2012 - 09:15 PM

I removed the Smart HDD virus and am having issues with internet connectivity. I have looked and followed the advice on other post relating to this problem, but I still have not managed to fix it.

Any help would be greatly appreciated.

I have taken the following steps.

Ran Malware Bytes

Removed HDD Virus

Ran Tdsskiller

Merged Winsock.reg

Merged AFD.reg

Reset Winsock



Here is the log from Farbar Service Scanner

Farbar Service Scanner Version: 30-04-2012 01
Ran by chrisb (administrator) on 07-05-2012 at 19:07:00
Running from "C:\Documents and Settings\chrisb\Desktop\FireEverything"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

afd Service is not running. Checking service configuration:
The start type of afd service is OK.
The ImagePath of afd service is OK.


Connection Status:
==============
Localhost is blocked.
LAN connected.
Attempt to access Google IP returned error: Other errors
Attempt to access Yahoo IP returned error: Other errors


Windows Firewall:
=============
sharedaccess Service is not running. Checking service configuration:
The start type of sharedaccess service is OK.
The ImagePath of sharedaccess service is OK.
The ServiceDll of sharedaccess service is OK.

netman Service is not running. Checking service configuration:
The start type of netman service is OK.
The ImagePath of netman service is OK.
The ServiceDll of netman service is OK.

winmgmt Service is not running. Checking service configuration:
The start type of winmgmt service is OK.
The ImagePath of winmgmt service is OK.
The ServiceDll of winmgmt service is OK.


Firewall Disabled Policy:
==================


System Restore:
============
Srservice Service is not running. Checking service configuration:
The start type of Srservice service is OK.
The ImagePath of Srservice service is OK.
The ServiceDll of Srservice: "C:\WINDOWS\system32\srsvc.dll".


System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.

winmgmt Service is not running. Checking service configuration:
The start type of winmgmt service is OK.
The ImagePath of winmgmt service is OK.
The ServiceDll of winmgmt service is OK.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv: "C:\WINDOWS\system32\wuauserv.dll".

BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS: "C:\WINDOWS\system32\qmgr.dll".


Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(3) IPSec(5) NetBT(6) NNetSec(9) PSched(7) Tcpip(4)
0x09000000050000000100000002000000030000000400000006000000070000000800000009000000
IpSec Tag value is correct.

**** End of log ****

BC AdBot (Login to Remove)

 


#2 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:09:26 PM

Posted 07 May 2012 - 09:57 PM

Hello -
Did you attempt to remove the infection fully by yourself, or were you helped by any Malware Forum.
This infection can be VERY hard to totally remove, and this list of problems are not unusual for a computer that is still infected.
In several cases a full reinstall was required when people have attempted a D.I.Y removal.
Do you wish for the Malware Removal area to check if you still have an infected system, or take a chance that we can throw you a quick fix ? ?

From your list there are 10 items currently marked as Not Running, or still affected -

Thank You -

#3 carb18

carb18
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Local time:06:26 AM

Posted 07 May 2012 - 11:31 PM

For some reason I thought I had removed it completely, but you are right I should make sure its completely gone. Are there some logs that I need to post for that?

#4 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:09:26 PM

Posted 08 May 2012 - 12:02 AM

Please follow the instructions in ==>Malware Removal and Log Section Preparation Guide<==.Starting from :step6: to :step9: then post as below -

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic. {Right click the Post#1 for Copy shortcut and Right click for Paste

Most importantly please be patient till you get a reply to your topic. If you receive a reply from the HelpBot, then please follow the instructions outlined in the helpbot's post.

Just a FYI - This can be the result of Smart HDD infections (taken from one Malware scan)17 items were all eventually stopped -
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (WDICA)
DRV - File not found [Kernel | On_Demand | Stopped] -- System32\Drivers\usbaapl.sys -- (USBAAPL)
DRV - File not found [Kernel | On_Demand | Stopped] -- System32\Drivers\RimUsb.sys -- (RimUsb)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDRFRAME)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDRELI)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDFRAME)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDCOMP)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\PCTINDIS5.SYS -- (PCTINDIS5)
DRV - File not found [Kernel | System | Stopped] -- -- (PCIDump)
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\pctnullport.sys -- (Nmea)
DRV - File not found [Kernel | System | Stopped] -- -- (lbrtfdc)
DRV - File not found [Kernel | System | Stopped] -- -- (i2omgmt)
DRV - File not found [Kernel | System | Stopped] -- -- (Changer)
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\btwhid.sys -- (btwhid)
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\btwdndis.sys -- (BTWDNDIS)
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\btport.sys -- (BTDriver)
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\drivers\btaudio.sys -- (btaudio)

All these drivers were stopped and it has so far taken a week to fully clean the computer, and they are still working on it - (Wise choice in my Opinion) -

Thank You -

#5 carb18

carb18
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Local time:06:26 AM

Posted 08 May 2012 - 05:38 PM

New Location of Issue

Thanks :)

#6 hamluis

hamluis

    Moderator


  • Moderator
  • 55,870 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:06:26 AM

Posted 08 May 2012 - 05:50 PM

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users