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Red Screen and all icons and programs vanished


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#1 J-SiN

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Posted 07 May 2012 - 06:16 PM

My uncles computer is having some major trouble
He said a fake virus scanner popped up with the fake threats and a million windows came across the screen
When I got there I took my laptop and his computer had a RE screen for background and all ICONS were gone
you go to START and almost everything is gone

I did start in SAFE MODE and tried system restore selected a previous date and it never would run

I downloaded malewarebytes using safemode and was going to install update and scan but once it downloaded it never appeared on the red desktop

so Im not really sure where to start or have any idea WHAT fake virus scanner it was

he did remember seeing S.M.A.R.T. somewhere on it

thanks!

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#2 boopme

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Posted 07 May 2012 - 10:45 PM

Hello, we need to know the Operating system to continue.
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#3 J-SiN

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Posted 08 May 2012 - 03:22 PM

Windows XP

I was able to download hitman pro in safe mode it found and removed the threat

but I still have a red screen covering all the icons and everything is missing

#4 boopme

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Posted 08 May 2012 - 03:59 PM

Click on the link below:
http://www.kellys-korner-xp.com/xp_tweaks.htm
Scroll down to #128 and click "Desktop and Screensaver Tabs" in the right column. Go to File, choose "Save page as" All Files and save desktoptab.reg to your desktop. Double-click on that file and choose "Yes" to merge it into the registry when prompted. Once you get a successful message delete the file and reboot.

This step involves making changes in the registry. Always back up your registry before making any changes. If you are not familiar with working in the registry, then you should NOT attempt to make any changes on your own.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 J-SiN

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Posted 08 May 2012 - 05:06 PM

thanks a lot! its all fixed

#6 boopme

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Posted 08 May 2012 - 07:49 PM

You're welcome!
If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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