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Vista Basic Boot up Issues


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17 replies to this topic

#1 TotalN00b

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Posted 07 May 2012 - 11:19 AM

Hi There,

I was having trouble with the sound on my laptop and recently tried restoring my version of Vista to a previous version (about a month ago) but now it wont boot up.

I have been searching the Net for answers for the last couple of hours and happened to stumble across http://www.bleepingcomputer.com/forums/topic396481.html - I have followed the instructions exactly as mine too was a "file: \windows\system32\drivers\volsnap.sys" error.

It looks as though Windows is loading but then restarts and is now stuck in a cycle of rebooting itself.

Any help/assistance you can provide is appreciated as right now I'm just banging my head against the desk.

Thanks and hopefully hear from you soon

TotalN00b

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#2 Elise

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Posted 07 May 2012 - 11:35 AM

Hello, have you tried a startup repair?

We Need to Diagnose Your BlueScreen
  • When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
  • Select "Disable Automatic Restart on System Failure", as shown here:
    Posted Image
  • When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:
    Posted Image
Please post me the error(s).

regards, Elise


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#3 TotalN00b

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Posted 07 May 2012 - 11:41 AM

Okay there isn't any message like the one you have at the top of your BSOD but the technical info is showing as:

***STOP: 0x0000007B (0x83654BA0, 0xC0000034, 0x00000000, 0x00000000)

#4 Elise

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Posted 07 May 2012 - 12:13 PM

What about the startup repair, did you try that? A tutorial can be found here: http://www.bleepingcomputer.com/tutorials/repair-windows-with-windows-startup-repair/

regards, Elise


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#5 TotalN00b

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Posted 07 May 2012 - 12:17 PM

I don't have a Windows Vista DVD. It was already installed directly on to the laptop when I bought it, which was a good few yrs ago now... :(

I'm not sure what's happened though as I only selected a date that was available to restore from???

#6 TotalN00b

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Posted 07 May 2012 - 12:21 PM

I do have an HP recovery drive that was set up on there though... But I'm not sure what to do with that if I can't access Windows Recovery Manager..

#7 Elise

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Posted 07 May 2012 - 12:46 PM

In that case, start the computer and tap F8 until the Advanced Boot Options menu comes up. Select Repair Windows and follow further the instructions from the tutorial I linked you to.

regards, Elise


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#8 TotalN00b

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Posted 07 May 2012 - 12:50 PM

If only it were that simple! :)

The options that I have are:

Safe Mode
Safe Mode with Networking
Safe Mode with CMD Prompt

Enable Boot Logging
Enable Low-Resolution Video (640x480)
Last Known Good Configuration (advanced)
Directory Services Restore Mode
Debugging Mode
Disable Automatic Restart on System Failure
Disable Driver Signature Enforcement

Start Windows Normally

#9 TotalN00b

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Posted 07 May 2012 - 12:51 PM

I've tried them all and no joy... It shows the windows loading status bar for a split second and then reboots itself

#10 Elise

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Posted 07 May 2012 - 01:12 PM

Try this please. You will need a USB drive.

Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Remove the USB & CD and insert it in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • Gently tap F12 and choose to boot from the CD
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Press Tool at the top
  • Choose Open Terminal
  • Type the following and press enter:

    dd if=/dev/sda of=mbr.bin bs=512 count=1

  • Press Enter
  • After it has finished a file will be located on your USB drive named mbr.bin
  • Remove the USB drive and insert it back in your working computer and navigate to mbr.bin, zip it up and attach it to your next reply.

This will allow me to have a look at the MasterBootRecord of your drive and see if it is infected.

regards, Elise


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#11 TotalN00b

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Posted 07 May 2012 - 01:56 PM

Hi there not sure if this worked or not as it came back instantly, but here is the file you requested:

Attached Files

  • Attached File  mbr.zip   570bytes   1 downloads


#12 Elise

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Posted 07 May 2012 - 01:57 PM

Hi again,

Download xPUDtd and save it to an USB drive. (if the download opens in a separate tab, right-click the link and select Save Link/Target As)
  • Remove the USB & xPUD CD and insert it in the sick computer
  • Boot the Sick computer with the xPUD CD
  • The computer must be set to boot from the CD
  • Gently tap F12 and choose to boot from the CD
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Doubleclick on xPUDtd to extract and run it.
The first screen will present log options - press Enter to continue.

Posted Image

TestDisk will scan the system and show drive information.
If more than 1 drive, select the correct drive, make sure [Proceed] is selected then press Enter to continue.

Posted Image

Select [Intel] partiton and press Enter to continue.

Posted Image

Select [Analyse] and press Enter to continue.

Posted Image

Select Quick Search and press Enter.

If you receive a warning, select continue and press Enter.

At the following screen please see if the correct partition structure is displayed (meaning that Testdisk should show you the right sizes of partitions you know you have on disk). If you are not sure just quit at this point and post me the Testdisk log created on your USB drive.

Press Q repeatedly until TestDisk exits and post the log.

regards, Elise


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#13 TotalN00b

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Posted 07 May 2012 - 02:51 PM

Hi Elise,

I have checked the partitions as you asked and here are the results (see attached) I can see that there is the main drive and then 2 others, one called HP Recovery and the other OS Tools.

Attached Files



#14 Elise

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Posted 08 May 2012 - 01:02 AM

Hi, you quit Testdisk too soon, after it showing you the present partition configuration let it do a quick search to show you the detected partition structure (this will either be the option Quick Search or Continue). Only after that quit and post the log. Please do not attach, but post it in the reply box.

regards, Elise


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#15 TotalN00b

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Posted 09 May 2012 - 10:04 AM

Hi Elise,

I've managed to get hold of a Vista install disc, however the graphics drivers seem to not be functioning and I'm unable to update them as it says that it's up to date. :(

The error is "This device cannot start. (Code 10)."

It's an HP 530 and is fairly old. I stupidly told my friend that I would take a look at sorting his sound issues out and now it looks like I've screwed his laptop up :blink:

Any ideas what I could do? I've tried searching on the HP site but am unable to locate them. It just says "standard VGA Graphics Adapter" as the description




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