Posted 07 May 2012 - 10:01 AM
I'll do what I can to help you. Kindly re-confirm for me that your o.s. is Windows XP
Be advised that Windows System restore is NOT a "cure" for cleaning out a virus or other malware. Malwares are often inbedded into areas that are not covered by System Restore.
I am almost certain you did not wait long enough for Windows to load in Safe mode or Safe mode with Networking. You must have infinite patience while the pc is loading Windows, especially XP and especially on older hardware.
Restart your pc (or power off, wait about 1 minute, power ON)
Tap & retap F8 function key to get to Advanced Boot Options.
Select Safe mode with Networking.
Wait 5, 7, 10 minutes (whatever it takes) for XP to finish loading. Answer Yes that you want Safe mode (do not choose any "restore" )
Tell me about the result, and if it does load, wait for my next reply. I'll be guiding you.
btw, IF there is any BSOD I need the full STOP exception code
btw, if your AV tagged someting in "restore" point, just be aware "restore points" are not active and do not pose an immediate risk. There's a proper way to flush, but do not do anything on your own while I am guiding you
MS-MVP (Oct 2002 - Sept 2010)