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Infected by Rootkit


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37 replies to this topic

#1 enigma757

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Posted 06 May 2012 - 11:40 PM

This WIndows XP system has been running fine for quite a while. All of a sudden, extremely long boot times, desktop also taking several minutes to populate with icons. When trying to browse the C drive in explorer, several minutes go by before the files expand. TDSSkiller does not detect anything but Rootkitbuster (Trend Micro) picks up :

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\d347prt\Cfg\0Jf40

but doesn't seem to be able to delete it

Also, there seem to be a constant .08% network utilization; suspicious something is running in the background. Any help would be very appreciated.
JR

DDS txt:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by John at 23:01:02 on 2012-05-06
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1023.375 [GMT -4:00]
.
AV: ESET NOD32 Antivirus 5.0 *Disabled/Updated* {E5E70D32-0101-4F12-8FB0-D96ACA4F34C0}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\IoctlSvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Western Digital\WD SmartWare\WDDMService.exe
C:\Program Files\Western Digital\WD SmartWare\WDRulesEngine.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Western Digital\WD SmartWare\WDFME.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Western Digital\WD SmartWare\WDDMStatus.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: CatcherBHO Class: {9b4df450-dcc7-4b07-935d-0cd757a64583} - c:\program files\moyea\youtube flv downloader\MoyeaCatcher.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
TB: Ask Toolbar: {fe063db9-4ec0-403e-8dd8-394c54984b2c} -
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Creative Detector] "c:\program files\creative\mediasource\detector\CTDetect.exe" /R
mRun: [WINDVDPatch] CTHELPER.EXE
mRun: [Jet Detection] "c:\program files\creative\sblive\program\ADGJDet.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [DNS7reminder] "c:\program files\nuance\naturallyspeaking9\ereg\ereg.exe" -r "c:\documents and settings\all users\application data\nuance\naturallyspeaking9\Ereg.ini
mRun: [IntelliType] "c:\program files\microsoft hardware\keyboard\type32.exe"
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [TCTray] c:\program files\computer business solutions\kidswatch\KWTray.exe
mRun: [nwiz] c:\program files\nvidia corporation\nview\nwiz.exe /installquiet
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [drkly16j] rundll32.exe drkly16j.dll,ServiceCheck
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [egui] "c:\program files\eset\eset nod32 antivirus\egui.exe" /hide /waitservice
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [WD Quick View] c:\program files\western digital\wd smartware\WDDMStatus.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: creative.com\us
DPF: vzTCPConfig - hxxp://www2.verizon.net/help/fios_settings_POTT20009/include/vzTCPConfig.CAB
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.1.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1242097156812
DPF: {6C269571-C6D7-4818-BCA4-32A035E8C884} - hxxp://ccfiles.creative.com/Web/softwareupdate/su/ocx/15101/CTSUEng.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1242097121593
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {A9F8D9EC-3D0A-4A60-BD82-FBD64BAD370D} - hxxp://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab
DPF: {D4B68B83-8710-488B-A692-D74B50BA558E} - hxxp://ccfiles.creative.com/Web/softwareupdate/ocx/15113/CTPIDPDE.cab
DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://ccfiles.creative.com/Web/softwareupdate/ocx/15116/CTPID.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{FD8DC53A-A7FF-4A19-9E81-EB06D7128026} : DhcpNameServer = 192.168.1.1
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: KWNTA - ickgw32i.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
LSA: Notification Packages = scecli ickgw32i
mASetup: {9C450606-ED24-4958-92BA-B8940C99D441} - c:\program files\pixiepack codec pack\InstallerHelper.exe
.
============= SERVICES / DRIVERS ===============
.
R1 ehdrv;ehdrv;c:\windows\system32\drivers\ehdrv.sys [2011-8-4 118104]
R1 epfwtdir;epfwtdir;c:\windows\system32\drivers\epfwtdir.sys [2011-8-4 103112]
R2 ekrn;ESET Service;c:\program files\eset\eset nod32 antivirus\ekrn.exe [2011-9-22 974944]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-5-2 654408]
R2 WDDMService;WDDMService;c:\program files\western digital\wd smartware\WDDMService.exe [2011-12-15 265624]
R2 WDFMEService;WDFME;c:\program files\western digital\wd smartware\WDFME.exe [2011-12-15 1591176]
R2 WDRulesService;WDRules;c:\program files\western digital\wd smartware\WDRulesEngine.exe [2011-12-15 1091992]
R3 DCamUSBKodak;Kodak DVC323 Digital Video Camera;c:\windows\system32\drivers\dvc323.sys [2009-7-27 112272]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-5-2 22344]
S2 BootlogService;BootlogService;c:\program files\greatis\bootlog xp\BootLogService.exe [2012-4-29 65248]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-2-29 158856]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-15 257696]
S3 InternetConnectionService;InternetConnectionService;c:\windows\system32\kwcaptur.exe [2011-1-31 961432]
S3 PSSDK42;PSSDK42;c:\windows\system32\drivers\pssdk42.sys [2011-5-16 38976]
S3 TCFilter;TCFilter;c:\windows\system32\drivers\tcfilter.sys --> c:\windows\system32\drivers\tcfilter.sys [?]
S3 vtdg46xx;vtdg46xx;\??\c:\progra~1\turtle~1\santac~1\contro~1\vtdg46xx.sys --> c:\progra~1\turtle~1\santac~1\contro~1\vtdg46xx.sys [?]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys --> c:\windows\system32\drivers\wdcsam.sys [?]
S4 d347bus;d347bus;c:\windows\system32\drivers\d347bus.sys [2009-7-30 155136]
S4 d347prt;d347prt;c:\windows\system32\drivers\d347prt.sys [2009-7-30 5248]
.
=============== Created Last 30 ================
.
2100-02-08 20:03:54 53248 ----a-w- c:\program files\ACMonitor_X73.exe
2012-05-03 02:41:06 141312 ----a-w- c:\windows\system32javacpl.cpl
2012-05-03 01:58:05 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-05-03 01:58:04 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-05-01 03:59:16 -------- d-----w- c:\documents and settings\john\application data\f-secure
2012-05-01 03:57:38 -------- d-----w- c:\documents and settings\all users\application data\F-Secure
2012-05-01 03:54:32 -------- d-----w- c:\documents and settings\john\local settings\application data\Sun
2012-05-01 03:53:15 637848 ----a-w- c:\windows\system32\npdeployJava1.dll
2012-04-29 21:30:17 -------- d-----w- c:\program files\Greatis
2012-04-28 17:17:45 205072 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2012-04-28 16:46:12 -------- d-----w- c:\program files\Trend Micro
2012-04-28 00:47:30 -------- d-----w- C:\TDSSKiller_Quarantine
2012-04-16 00:12:22 419488 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-04-11 05:27:12 148480 -c----w- c:\windows\system32\dllcache\imagehlp.dll
.
==================== Find3M ====================
.
2012-05-04 19:51:42 70304 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-03-22 17:23:07 1186712 ----a-w- c:\windows\system32\ickgw32i.dll
2012-03-22 17:23:07 1186712 ----a-w- c:\windows\system32\drkly16j.dll
2012-03-01 11:01:32 916992 ----a-w- c:\windows\system32\wininet.dll
2012-03-01 11:01:32 43520 ----a-w- c:\windows\system32\licmgr10.dll
2012-03-01 11:01:32 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2012-02-29 14:10:16 177664 ----a-w- c:\windows\system32\wintrust.dll
2012-02-29 14:10:16 148480 ----a-w- c:\windows\system32\imagehlp.dll
2012-02-29 12:17:40 385024 ----a-w- c:\windows\system32\html.iec
2012-02-07 15:02:40 1070352 ----a-w- c:\windows\system32\MSCOMCTL.OCX
2001-05-08 20:36:42 114688 ----a-w- c:\program files\lxarscan.dll
.
============= FINISH: 23:02:02.92 ===============

Attached Files



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#2 gringo_pr

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Posted 07 May 2012 - 09:22 AM

Hello and Welcome to Bleeping Computer!!

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Security Check

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.



Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 enigma757

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Posted 07 May 2012 - 05:20 PM

Hello Gringo - I recall we've worked together before ; I'm pleased to again work with you. First, here's the checkup.txt contents:

Results of screen317's Security Check version 0.99.32
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
ESET NOD32 Antivirus
Antivirus up to date! (On Access scanning disabled!)
```````````````````````````````
Anti-malware/Other Utilities Check:

HijackThis 2.0.2
Adobe Flash Player 10.0.45.2 Flash Player out of Date!
Adobe Reader 9 Adobe Reader out of date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Malwarebytes' Anti-Malware mbamservice.exe
``````````End of Log````````````

Next, I ran ComboFix; it took quite a while (about 15 min) and ran up to around phase 10 or 11, the system rebooted and hung (I waited about 15/20 minutes and had no choice but to power down). On the next boot (which exhibited the same 4 or 5 minute gap after the intial Windows splash screen) the system came back, but ComboFIx was no longer running and no log file appeared.

Over all the system is still behaving with the same symptoms - no change.

Edited by enigma757, 07 May 2012 - 05:25 PM.


#4 gringo_pr

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Posted 07 May 2012 - 09:03 PM

Hello


I want you to reset the DMA you can do this by this script here - Reset DMA

If you have problems when you click on the link try to right click on the link and select "Save Target As" and then save to your desktop.
Once it is on your desktop right click on the file and select "Run"

If you still can't run it then you can go here "Reset DMA" to see what I want to do



Ok lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan.

Boot into Safe Mode

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.

after combofix has finished its scan please post the report back here.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#5 enigma757

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Posted 08 May 2012 - 08:06 PM

Thanks Gringo - the "reset DMA" worked fine and asked for a restart, which I did and came back in full user mode. Then shutdown the system, waited 30 sec and came up in Safe Mode. I went to run ComboFix and got a warning about ESET running and to stop it before continuing ( it is loaded on the system) However, looking at the the 13 running processes, there doesn't appear to be anything associated with ESET in the list. The only ones that don't look Windows related are "cmd.3XE" and "NiRcmd.3XE"

Should I continue with combo fix ? Do you need any adtional information ?I await your guidance.

John

#6 gringo_pr

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Posted 08 May 2012 - 08:35 PM

yes go ahead and run it


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#7 enigma757

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Posted 08 May 2012 - 09:07 PM

Proceeded with clicking OK to both warnings regarding the presence of ESET v5. ComboFix starts, and get to the screen abouit scanning for errors, but has been there for over 15 minute; and the cursor is frozen. Tried CNTRL-ALT-DEL to get a process monitor, no response. cursor is locked, no disk activity observed. Seems like it has hung.

#8 gringo_pr

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Posted 08 May 2012 - 09:22 PM

restart the computer and let me know if combofix starts on its own or not


gringo
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#9 enigma757

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Posted 08 May 2012 - 09:33 PM

in safe mode ?

#10 gringo_pr

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Posted 08 May 2012 - 09:34 PM

safe mode would be fine
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#11 enigma757

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Posted 08 May 2012 - 09:45 PM

Had to Hit-Hold pwr button to pwr down and restart. Rebooted to Safe Mode, ComboFix DOES NOT return to a running state.

#12 gringo_pr

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Posted 08 May 2012 - 09:57 PM

Greetings

I want you to run these next,

tdsskiller:

Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

Please download aswMBR to your desktop.
  • Double click the aswMBR.exe icon to run it
  • it will ask to download extra definitions - ALLOW IT
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

If you have any problems running either one come back and let me know

please reply with the reports from TDSSKiller and aswMBR

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#13 enigma757

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Posted 08 May 2012 - 10:01 PM

Thansk Gringo - the unit is still in SAFE mode at the desktop - run from this state or reboot to full user mode and run from there ?

#14 gringo_pr

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Posted 08 May 2012 - 10:11 PM

best in regular mode


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#15 enigma757

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Posted 08 May 2012 - 10:54 PM

TDSS killer ran without issue - AVAST tool running now (seems like it's scnning the entire drive, may take a while)
I'll send both logs in the early morning tomorrow - gotta get to sleep for work tomorrow




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