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Network connections missing


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#1 jellyfishblue

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Posted 06 May 2012 - 10:29 PM

My dad's computer had some problems with viruses over the weekend while I wasn't around. He had called me and asked me questions and instead of waiting for me to get home to take a better look at it like I told him to, he tried to fix it on his own.

After running AVG and MalwareBytes, he did a system restore to a few days ago and then booted the computer up in safe mode and, I think, ran AVG again. From what I can tell the computer is virus free, but I have no idea what exactly he did and haven't run an anti-virus myself to see.

The problem now is that there is nothing in the Network Connections folder but the Local Area Connection and it is forever "acquiring network address". Right-clicking and repairing doesn't work because it says "cannot find IP address".

The OS is XP Pro 2002 with Service Pack 3.
The router is AT&T Pace Americas Model 3801HGV and the computer is hard wired in through an ethernet cable.
I think the internet is DSL, but I'm not sure.

I've be afraid to try much of anything because I honestly don't know anything about networking. Here's the MiniToolBox log I ran on that computer. Any help would be greatly appreciated.



MiniToolBox by Farbar Version: 18-01-2012
Ran by Family (administrator) on 06-05-2012 at 22:07:45
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® PRO/100 VE Network Connection = Local Area Connection 3 (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection 3"

set address name="Local Area Connection 3" source=dhcp
set dns name="Local Area Connection 3" source=dhcp register=PRIMARY
set wins name="Local Area Connection 3" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : system-d0e1e5c8

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection 3:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-13-20-06-4C-21

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 0.0.0.0

Subnet Mask . . . . . . . . . . . : 0.0.0.0

Default Gateway . . . . . . . . . :

DHCP Server . . . . . . . . . . . : 0.0.0.0

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x20003 ...00 13 20 06 4c 21 ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 20003 1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/06/2012 09:03:17 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (05/06/2012 08:48:42 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (05/06/2012 08:34:26 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (05/06/2012 06:01:29 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (05/06/2012 03:35:00 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (05/06/2012 03:21:53 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (05/06/2012 06:19:42 AM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (05/05/2012 08:44:44 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (05/05/2012 05:16:50 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (05/05/2012 04:31:59 PM) (Source: Application Error) (User: )
Description: Faulting application mbam.exe, version 1.60.0.80, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x00011295.
Processing media-specific event for [mbam.exe!ws!]


System errors:
=============
Error: (05/06/2012 10:07:48 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the AFD service which failed to start because of the following error:
%%2001

Error: (05/06/2012 10:07:48 PM) (Source: Service Control Manager) (User: )
Description: The AFD service failed to start due to the following error:
%%2001

Error: (05/06/2012 10:07:48 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the AFD service which failed to start because of the following error:
%%2001

Error: (05/06/2012 10:07:48 PM) (Source: Service Control Manager) (User: )
Description: The AFD service failed to start due to the following error:
%%2001

Error: (05/06/2012 10:07:48 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the AFD service which failed to start because of the following error:
%%2001

Error: (05/06/2012 10:07:48 PM) (Source: Service Control Manager) (User: )
Description: The AFD service failed to start due to the following error:
%%2001

Error: (05/06/2012 10:07:48 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the AFD service which failed to start because of the following error:
%%2001

Error: (05/06/2012 10:07:48 PM) (Source: Service Control Manager) (User: )
Description: The AFD service failed to start due to the following error:
%%2001

Error: (05/06/2012 10:07:48 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the AFD service which failed to start because of the following error:
%%2001

Error: (05/06/2012 10:07:48 PM) (Source: Service Control Manager) (User: )
Description: The AFD service failed to start due to the following error:
%%2001


Microsoft Office Sessions:
=========================
Error: (05/06/2012 09:03:17 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (05/06/2012 08:48:42 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (05/06/2012 08:34:26 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (05/06/2012 06:01:29 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (05/06/2012 03:35:00 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (05/06/2012 03:21:53 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (05/06/2012 06:19:42 AM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (05/05/2012 08:44:44 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (05/05/2012 05:16:50 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (05/05/2012 04:31:59 PM) (Source: Application Error)(User: )
Description: mbam.exe1.60.0.80ntdll.dll5.1.2600.605500011295


========================= Memory info: ===================================

Percentage of memory in use: 24%
Total physical RAM: 2045.98 MB
Available physical RAM: 1538.39 MB
Total Pagefile: 2280.48 MB
Available Pagefile: 1923.02 MB
Total Virtual: 2047.88 MB
Available Virtual: 1971.27 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:37.24 GB) (Free:24.71 GB) NTFS

========================= Users: ========================================

User accounts for \\SYSTEM-D0E1E5C8

Administrator Family Guest
HelpAssistant SUPPORT_388945a0


**** End of log ****

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#2 coxchris

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Posted 07 May 2012 - 11:28 AM

Hello,

See if this helps http://support.microsoft.com/kb/299357 run the Microsoft Fix it tool

It will reset the TCP/IP setting to default values

Is there any "!" or "X" under the Network Adapter in the device manger or any thing out of place
Right Click my Computer click Manage Click Device Manager

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#3 jellyfishblue

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Posted 07 May 2012 - 06:00 PM

Thanks, I'll go give that a try right now.

The network adapter is normal. I had tried uninstalling it and restarting the computer to reinstall it before I came here but that didn't make any difference either.

Edit: Resetting the TCP/IP didn't help. I think my father is just going to use this as an excuse to upgrade to a newer OS at this point. Thank you anyway for the help.

Edited by jellyfishblue, 07 May 2012 - 06:39 PM.


#4 coxchris

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Posted 07 May 2012 - 07:35 PM

I would perform an clean install of the new OS not a upgrade here you perform a upgrade you would/might have the same issue.

Glad to assist you

Happy Computing

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#5 jeffyboy

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Posted 14 May 2012 - 01:32 PM

Hello my name is Jeff I am technologist and have various skills in computing that go back to late 1970's.

I have a similar issue. I have gotten a part way through.

AFD.SYS must be missing from c:\windows\system\drivers . If it is no worries just search for it and choose the latest version from a cache or an uninstall area on the hard drive. Next you probably have damaged to your registry. You will need to fix the AFD registry. This is what I used:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AFD]
"DisplayName"="AFD"
"Description"="AFD Networking Support Environment"
"Group"="TDI"
"ImagePath"="\\SystemRoot\\System32\\drivers\\afd.sys"
"Start"=dword:00000001
"Type"=dword:00000001
"ErrorControl"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AFD\Parameters]
"DefaultSendWindow"=dword:00040960

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AFD\Security]
"Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\
05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\
00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\
00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AFD\Enum]
"0"="Root\\LEGACY_AFD\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001


Good luck. I am still trying to get the DNS to function correctly. I left the problem because I could now get the main applications working.

JeffyBoy




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