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BSOD: "stop: c0000135" error


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5 replies to this topic

#1 Tyras

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Posted 06 May 2012 - 01:20 AM

Hello BleepingComputer forums,

First time posting, and I happened to find my way to this forum when researching a fix for a BSOD error that occured. To preface, I just received this computer from a friend and I am attempting to remove viruses, etc., from it.

Info: OS is Vista 64-bit.
BSOD error is: stop: c0000135 {unable to Locate Component} This application has failed to start because consrv was not found. Re-installing the application my fix this problem

Background: When I first received the computer I installed Avast! in safe mode and scheduled a boot time scan. I told Avast! to delete anything it found. After this I booted the computer and attempted to remove Kaspersky, which succeeded and informed me I needed to do a reboot. I rebooted, everything seemed to be fine, and then I went to bed for the night and shut everything down. I went to work the next day and when I came home, the computer was on (not sure how, roommate or myself could have hit the button accidentally? or LAN wake-up?) and ended up loading onto a blue screen with the problem listed below.

The Problem: I boot the computer, it goes to a blue screen and states (minus quotations)
"stop: c0000135 {unable to Locate Component} This application has failed to start because consrv was not found. Re-installing the application my fix this problem"

Steps Already Attempted: Boot into Safe mode
Use Windows repair through pressing f8 at boot
Launching Windows Startup Repair

All of these fail to start, and I have to do a manual restart (push the button) and any attempt at a regular boot results in the same BSOD.

Thanks for reading, and I appreciate the time any take to help.

-Matt

Edited by hamluis, 06 May 2012 - 09:08 AM.
Moved from Vista to Malware Removal Logs - Hamluis.


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#2 narenxp

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Posted 06 May 2012 - 08:42 AM

This can be easily fixed.Let me ask a malware response team member to help you

good luck

#3 CatByte

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Posted 06 May 2012 - 09:03 AM

Hi

Please do the following:


For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to the disclaimer.
[*]Place a check next to List Drivers MD5 as well as the default check marks that are already there
[*]Press Scan button.
[*]type exit and reboot the computer normally
[*]FRST will make a log (FRST.txt) on the flash drive, please copy and paste the log in your reply.[/list]

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#4 Tyras

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Posted 13 May 2012 - 08:35 PM

Hello,

I appreciate the response but it looks like my friend wanted me to just do a clean install instead.

Thanks again

#5 CatByte

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Posted 13 May 2012 - 08:36 PM

OK, thanks for letting me know

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#6 CatByte

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Posted 18 May 2012 - 10:25 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015





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