Could you go to this Microsoft
site and then open the appropriate submenus (links are called "Try this"
) and then run the Fixit(s).
As regards the subject of screenshots, I suggest installing MWSnap
To take a screenshot, do the following.
- Click the option called "Any rect area" in the left hand menu and then click the "Snap any area" button.
- The mouse pointer will change to a "+" sign. Hold down the left mouse button while you draw a box around the area you want to take a screenshot of and then double click the bottom right hand corner. It will subsequently load in MWSnap's right hand pane.
- Click the "Save As" button (second from the left, looks like a floppy), give it a name and then save it somewhere. It saves in PNG format by default. You can subsequently upload it here. No need again this time though.
I needed a magnifying glass to read the doc file you uploaded, but thanks anyway.