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Am I Still Infected?


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#1 CAC5TC

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Posted 05 May 2012 - 09:01 AM

About three weeks ago my desktop (Windows XP Home w/SP3) became infected with SMART HDD. Using the guide here, I was able to get everything running normally, or so I thought. Since then, I have had trouble getting to certain web sites, from one XP account only (there are five accounts on this computer). Because there was a workaround (simply use one of the other accounts), I didn't deal with it, but now it's become a real pain.

Here's what happens: when I click on certain links or enter certain URLs, Internet Explorer will appear to be going to the new site for a second, but the page will not change. This happens consistently with the same web sites: some I know will work and some I know will not work. I've run my anti-virus scan several times (Avira Free Antivirus), as well as Malwarebytes Anti-Malware and Super AntiSpyware, all without result.

The computer is used by the family with one XP account for each of four family members, plus a guest account. The account with the problem is what I would call the "main" account, which was used to eliminate the SMART HDD virus.

What's going on, and how do I fix it?

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#2 boopme

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Posted 05 May 2012 - 09:35 AM

Hello, SUPER needs to be run on each account separately.

Please also run and post these.
Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


>>>> This is different
Please download TDSSKiller.zip and and extract it.
  • Run TDSSKiller.exe.
  • Click on Change Parameters
  • Put a check in the box of Detect TDLFS file system
  • Click Start scan.
  • When it is finished the utility outputs a list of detected objects with description.
    The utility automatically selects an action (Cure or Delete) for malicious objects.
    The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
  • Let reboot if needed and tell me if the tool needed a reboot.
  • Click on Report and post the contents of the text file that will open.

    Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log have a name like: TDSSKiller.Version_Date_Time_log.txt.





I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
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#3 CAC5TC

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Posted 07 May 2012 - 09:33 PM

Hi boopme,
Thanks for the assistance. Should I run Super AntiSpyware on all the XP accounts before doing anything else?

#4 boopme

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Posted 07 May 2012 - 09:58 PM

You can run SAS after the others. Post the Mini,Tdss and Eset so I can look at thise while you do the SAS.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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