You will need to get these programs to the problem machine via cd or usb device and when you run them right click and run as admin.
Please download MiniToolBox
, save it to your desktop and run it.
Checkmark the following checkboxes:
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files
List Devices Problems only.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Please download Farbar Service Scanner
and run it on the computer with the issue.
•Make sure the following options are checked:
- Internet Services
- Windows Firewall
- System Restore
- Security Center
- Windows Update
- Windows Defender
•It will create a log (FSS.txt) in the same directory the tool is run.
•Please copy and paste the log to your reply.